SamsungSupport - Tweet Data Analysis
Tweets Analysis - Keyword: @SamsungSupport
Published April 9, 2023
Overview
Tweets covering
8 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
206
Average age of authors' accounts
9 years
Summarization
The tweets cover a range of issues related to Samsung, including praise for the company's customer service and dissatisfaction with product defects and poor service. There are also requests for upgrades to Samsung products and complaints about issues with specific devices, such as cameras and washing machines. Some tweets express frustration with Samsung support, while others highlight harassment from Samsung finance company. Overall, the tweets offer a mix of positive and negative experiences with Samsung products and customer service.
Topic Modeling
- Samsung appliances - positive experiences with customer support and products
- Samsung mobile devices - complaints and suggestions for improvements
- Poor customer service and defective products from Samsung
- Issues with Samsung financing and harassment from their finance company
- Technical problems with Samsung products - specifically with washers and mobile devices
Emotional Analysis
These tweets express a range of emotions towards Samsung and its products and services, including satisfaction from positive experiences with customer support, frustration with product defects and poor service, disappointment with product features not working, and harassment from Samsung finance company. Some users express loyalty to Samsung, while others are considering switching to different brands.
Trend Analysis
- Samsung product defects and customer support (e.g. washer problems, glitch/bug, poor service, defective product replacement)
- Samsung mobile phone features and upgrades (e.g. bigger sensors, battery, symmetrical bezel borders, voice focus feature not working)
- Complaints about Samsung QR Code app and its removal from Galaxy Store
- Issues with Samsung finance company and its policy towards customers
- Frustration with Samsung mobile phone connectivity and network issues (e.g. Z Fold 3 not staying connected, front camera not working)
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
41
19% of total
Number of Original tweets
90
43% of total
Number of tweets that were Quotes
6
2% of total
Number of tweets that were Replies
70
33% of total
Number of tweets that contain Hashtags
7
3% of total
Number of tweets that contain Mentions
206
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 123 |
| Twitter Web App | 41 |
| Twitter for iPhone | 38 |
| Konnect Insights | 2 |
| TweetDeck | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| classpass | ClassPass | Book your next workout or self-care session with one app. Create your free account today to try the best studios, gyms, salons and spas. 💪💆♀️ | 28,994 |
| schachin | Kristine (@Schachin on Spoutible too) 🇺🇦 | Digital Strategist & SEO Consultant, Speaker @SMX @Pubcon @Ungagged @SXSW Writer @SEngineLand @SEJournal. ABD on a PhD. Reports fake accounts/bots. | 18,843 |
| danielnardicio | DN | Single working mother of three, just trying to have it all. | 6,235 |
| YoursAlka | Alka Tiwari | 32 | WIFE | MOTHER | 4,126 |
| Hyprocus | Pranav Mailarpawar | Upcoming SDE Intern @BNYMellon • API Student Expert @getpostman • CP • App Dev • ComputerVision • 📸: https://t.co/gzJZLBkOZY • @VNITN '24 | 4,038 |
| AvdiuSazan | Sazan | It was a bright cold day in April, and the clocks were striking thirteen. | 3,778 |
| SebWrites | Sebastian White #StandWithUkraine | Tortured, literary genius, well probably the first. Figured if I concentrate on the former, that the latter is 'bound' to occur... sooner or later! | 2,695 |
| TraumaN4mdWitch | Tw!tter Sucks. Thanks, Elon. | Clinical MSW Candidate at WMU. Writer. Atheopagan. I Tweet about: Trauma (mostly religious trauma). Therapy. Cats. My family. ♍️☀️♈️🌙♊️⬆️5w4?/8w9? She/They | 2,424 |
| RealPro4Real | RealPro | #fintech #vc #currencytrading #fx #cbdc #crypto #markets | 2,401 |
| ServifyHQ | Servify | Elevating the product ownership experience. Consumer support: 1800 123 333 888 Mon-Sun 9:00 AM to 9:00 PM | 2,399 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| schachin | Kristine (@Schachin on Spoutible too) 🇺🇦 | Digital Strategist & SEO Consultant, Speaker @SMX @Pubcon @Ungagged @SXSW Writer @SEngineLand @SEJournal. ABD on a PhD. Reports fake accounts/bots. | 12,801 |
| classpass | ClassPass | Book your next workout or self-care session with one app. Create your free account today to try the best studios, gyms, salons and spas. 💪💆♀️ | 7,551 |
| RealPro4Real | RealPro | #fintech #vc #currencytrading #fx #cbdc #crypto #markets | 5,038 |
| chinamanblue | Franklin | Intellectual Property Attorney; First Amendment nerd; Technology geek; Civil rights and equality advocate; Foodie; Windsurfer and sailor; Stupid Fx'ing Haole :) | 5,000 |
| williamcatalino | William Catalino | Music Hustler: Consequential & epic disco, house, electronica & chill tracks. Occasional snark & a good dose of utter tomfoolery. https://t.co/6JOmaELWlm | 4,663 |
| KRUTINDESAI | KRUTIN SUTESH DESAI | I am caring and understanding and friendly and loving and supportive and trustworthy and transparent and RESPECT WOMEN and adjustable and jovial and loyal and | 4,158 |
| AzrealShernack | Azreal Shernack | 32 She/her | Gamer | Streamer | All around entertainer (I hope)| YT: Azreal Shernack | PFP courtesy of the amazing @tenebrisfee CHECK HER OUT NOW!! Thank you | 3,835 |
| Olaindeach | Ailean Riepsaame Uí Dhubhthaigh | I love languages, linguistics, art, politics & science. | Similarly named elsewhere | Mostly NL & Eng, occasionally Polish, Gaeilge ⁊ Gàidhlig (prob. badly) | 3,659 |
| MaggieL | Maggie Leber | Computing (Scala/Java), aviation/astro, music, SL Maggie Darwin, ARS:K3XS Opinions are mine and mine alone. | 3,198 |
| TraumaN4mdWitch | Tw!tter Sucks. Thanks, Elon. | Clinical MSW Candidate at WMU. Writer. Atheopagan. I Tweet about: Trauma (mostly religious trauma). Therapy. Cats. My family. ♍️☀️♈️🌙♊️⬆️5w4?/8w9? She/They | 2,974 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| KRUTINDESAI | I am caring and understanding and friendly and loving and supportive and trustworthy and transparent and RESPECT WOMEN and adjustable and jovial and loyal and | 61 |
| KR02891 | - | 8 |
| SinnerDragoon | - | 7 |
| steveg_mcd | Owner of... https://t.co/mO49iUtF1k https://t.co/CtvXnF7BdH | 4 |
| 19Icardi05 | Galatasaray 💛❤️ | 🏡🇨🇦 | 4 |
| Hyprocus | Upcoming SDE Intern @BNYMellon • API Student Expert @getpostman • CP • App Dev • ComputerVision • 📸: https://t.co/gzJZLBkOZY • @VNITN '24 | 3 |
| callme__hanu | I used to live in a tatami galaxy. Nowadays, doing of my life a kintsugi. | 3 |
| Nishant66821800 | #be simple #be man of your words #be honest | 3 |
| JustinJ74030557 | - | 3 |
| GeekLewis | Geeking out about many-a-thing. | 3 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1641129324458934274 | Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2022 times for payment their policy is hopeless … | 1 |
| 1641079562464563200 | Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2010 times for payment their policy is hopeless … | 1 |
| 1641422589779415042 | Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2032 times for payment their policy is hopeless … | 1 |
| 1641348009194840064 | Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2032 times for payment their policy is hopeless … | 1 |
| 1641333379634274304 | @whirlpool_india @whirlpoolusa @WhirlpoolCare @WHIRLPOOLINDIA1 @jagograhakjago @JaiSing79563373 @SamsungIndia @myvoltas @HindiNews18 @SamsungSupport @LGIndia अगर कोई खराब सामान आपकी कंपनी उपलब्ध नहीं करा सकती मेरा क्या दोष है ! मैंने तो आपसे उसकी … | 1 |
| 1641272746368991232 | Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2022 times for payment their policy is hopeless … | 1 |
| 1641237556674314240 | Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2022 times for payment their policy is hopeless … | 1 |
| 1641128713202061312 | Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2011 times for payment their policy is hopeless … | 1 |
| 1641115571084488704 | Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2045 times for payment their policy is hopeless … | 1 |
| 1641105853125369856 | Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2011 times for payment their policy is hopeless … | 1 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1640411752008413185 | My washer started leaking last week. Called Samsung and they sent a licensed company to dx the problem. Shoutout to @SamsungSupport for admitting the washer had a manufacturing defect and … | 12 |
| 1640195469870764037 | @sondesix We need bigger sensors across all cameras lens It's same 12mp UW use been ages need upgrade.Bigger battery & symetrical beze borders.S23U design is fine with reduced curve.Please upgrade … | 5 |
| 1640412591880126464 | @TraumaN4mdWitch @SamsungSupport I wonder if it's the same defect ours has that I've just lived with and plan to replace with something not-Samsung. Ours has a rinse line that rinses … | 1 |
| 1639604594870296576 | @neversettlejay @SamsungMobile @SamsungSupport @Android Ahh I'm facing the same problem:') | 1 |
| 1639586319268724736 | Samsung S23 glitch/bug don't know whom to report @SamsungMobile @SamsungSupport or @Android or.... https://t.co/9eBAr14vKB | 1 |
| 1639764095414210560 | Hey @SamsungIndia @SamsungSupport Last 28/02/2023 I brought my galaxy watch 4 to your customer care for repair but till now my watch is not repaired I went to truck and … | 1 |
| 1639874600308817920 | @DemoDevelopers Your QR Code app is garbage. Not even gonna try and figure it out. Deleted. Can't access QR codes... What a joke. @SamsungSupport, remove this app from the Galaxy … | 1 |
| 1639964646605193218 | @Hyprocus @SamsungSupport @OnePlus_Support Buy samsung next time 👀😂 | 1 |
| 1641335146883481600 | @SamsungSupport poor service by samsang worst service https://t.co/GrC4Umraal | 1 |
| 1641395715061723138 | @SamsungIndia @SamsungSupport @SamsungMobile not tech visit since last 27 days for replacing a defective product. Help me out as no one seems to helping @flipkartsupport. | 1 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #samsung | 2 |
| #bigsacm | 1 |
| #samsungshop | 1 |
| #galaxys23ultra | 1 |
| #samsungrefrigerator | 1 |
| #fold3 | 1 |
| 1 | |
| #frustrating | 1 |
| #hateit | 1 |
| #selfrepair | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @samsungsupport | 206 |
| @samsungindia | 78 |
| @protiumind | 52 |
| @samsungmobileus | 52 |
| @samsungmobile | 51 |
| @krutindesai | 30 |
| @samsungus | 25 |
| @samsung | 13 |
| @sammobiles | 4 |
| @sondesix | 4 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
7
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 🗣 | 3 | speaking_head |
| 😡 | 2 | enraged_face |
| 💩 | 1 | pile_of_poo |
| 🖊️ | 1 | pen |
| 👎 | 1 | thumbs_down |
| 🙌🏼 | 1 | raising_hands_medium-light_skin_tone |
| 🤦🏽♂️ | 1 | man_facepalming_medium_skin_tone |
| 🙏 | 1 | folded_hands |
| 👀 | 1 | eyes |
| 😂 | 1 | face_with_tears_of_joy |
Emoji Groups
| Emoji Group | Count |
|---|---|
| People & Body | 8 |
| Smileys & Emotion | 7 |
| Objects | 1 |
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