Tweets Analysis - Keyword: @SamsungSupport

Overview

Total number of tweets analysed

206

Earliest tweet was on

2023-03-22

Latest tweet was on

2023-03-31

Tweets covering

8 days

Average age of authors' accounts

9 years


Summarization

The tweets cover a range of issues related to Samsung, including praise for the company's customer service and dissatisfaction with product defects and poor service. There are also requests for upgrades to Samsung products and complaints about issues with specific devices, such as cameras and washing machines. Some tweets express frustration with Samsung support, while others highlight harassment from Samsung finance company. Overall, the tweets offer a mix of positive and negative experiences with Samsung products and customer service.

Topic Modeling

  1. Samsung appliances - positive experiences with customer support and products
  2. Samsung mobile devices - complaints and suggestions for improvements
  3. Poor customer service and defective products from Samsung
  4. Issues with Samsung financing and harassment from their finance company
  5. Technical problems with Samsung products - specifically with washers and mobile devices

Emotional Analysis

These tweets express a range of emotions towards Samsung and its products and services, including satisfaction from positive experiences with customer support, frustration with product defects and poor service, disappointment with product features not working, and harassment from Samsung finance company. Some users express loyalty to Samsung, while others are considering switching to different brands.

Trend Analysis

  1. Samsung product defects and customer support (e.g. washer problems, glitch/bug, poor service, defective product replacement)
  2. Samsung mobile phone features and upgrades (e.g. bigger sensors, battery, symmetrical bezel borders, voice focus feature not working)
  3. Complaints about Samsung QR Code app and its removal from Galaxy Store
  4. Issues with Samsung finance company and its policy towards customers
  5. Frustration with Samsung mobile phone connectivity and network issues (e.g. Z Fold 3 not staying connected, front camera not working)

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

41

Percentage of total tweets

19%

Number of Original tweets

90

Percentage of total tweets

43%

Number of tweets that contain Mentions

206

Percentage of total tweets

100%

Number of tweets that were Replies

70

Percentage of total tweets

33%

Number of tweets that were Quotes

6

Percentage of total tweets

2%

Number of tweets that contain Hashtags

7

Percentage of total tweets

3%


Top 5 devices used to tweet

Source Count
Twitter for Android 123
Twitter Web App 41
Twitter for iPhone 38
Konnect Insights 2
TweetDeck 1

What devices were used to tweet


Top 10 accounts with highest followers count

Username Name Bio Followers count
classpass ClassPass Book your next workout or self-care session with one app. Create your free account today to try the best studios, gyms, salons and spas. 💪💆‍♀️ 28,994
schachin Kristine (@Schachin on Spoutible too) 🇺🇦 Digital Strategist & SEO Consultant, Speaker @SMX @Pubcon @Ungagged @SXSW Writer @SEngineLand @SEJournal. ABD on a PhD. Reports fake accounts/bots. 18,843
danielnardicio DN Single working mother of three, just trying to have it all. 6,235
YoursAlka Alka Tiwari 32 | WIFE | MOTHER 4,126
Hyprocus Pranav Mailarpawar Upcoming SDE Intern @BNYMellon • API Student Expert @getpostman • CP • App Dev • ComputerVision • 📸: https://t.co/gzJZLBkOZY • @VNITN '24 4,038
AvdiuSazan Sazan It was a bright cold day in April, and the clocks were striking thirteen. 3,778
SebWrites Sebastian White #StandWithUkraine Tortured, literary genius, well probably the first. Figured if I concentrate on the former, that the latter is 'bound' to occur... sooner or later! 2,695
TraumaN4mdWitch Tw!tter Sucks. Thanks, Elon. Clinical MSW Candidate at WMU. Writer. Atheopagan. I Tweet about: Trauma (mostly religious trauma). Therapy. Cats. My family. ♍️☀️♈️🌙♊️⬆️5w4?/8w9? She/They 2,424
RealPro4Real RealPro #fintech #vc #currencytrading #fx #cbdc #crypto #markets 2,401
ServifyHQ Servify Elevating the product ownership experience. Consumer support: 1800 123 333 888 Mon-Sun 9:00 AM to 9:00 PM 2,399

Top 10 accounts with highest friends count

Username Name Bio Followers count
schachin Kristine (@Schachin on Spoutible too) 🇺🇦 Digital Strategist & SEO Consultant, Speaker @SMX @Pubcon @Ungagged @SXSW Writer @SEngineLand @SEJournal. ABD on a PhD. Reports fake accounts/bots. 12,801
classpass ClassPass Book your next workout or self-care session with one app. Create your free account today to try the best studios, gyms, salons and spas. 💪💆‍♀️ 7,551
RealPro4Real RealPro #fintech #vc #currencytrading #fx #cbdc #crypto #markets 5,038
chinamanblue Franklin Intellectual Property Attorney; First Amendment nerd; Technology geek; Civil rights and equality advocate; Foodie; Windsurfer and sailor; Stupid Fx'ing Haole :) 5,000
williamcatalino William Catalino Music Hustler: Consequential & epic disco, house, electronica & chill tracks. Occasional snark & a good dose of utter tomfoolery. https://t.co/6JOmaELWlm 4,663
KRUTINDESAI KRUTIN SUTESH DESAI I am caring and understanding and friendly and loving and supportive and trustworthy and transparent and RESPECT WOMEN and adjustable and jovial and loyal and 4,158
AzrealShernack Azreal Shernack 32 She/her | Gamer | Streamer | All around entertainer (I hope)| YT: Azreal Shernack | PFP courtesy of the amazing @tenebrisfee CHECK HER OUT NOW!! Thank you 3,835
Olaindeach Ailean Riepsaame Uí Dhubhthaigh I love languages, linguistics, art, politics & science. | Similarly named elsewhere | Mostly NL & Eng, occasionally Polish, Gaeilge ⁊ Gàidhlig (prob. badly) 3,659
MaggieL Maggie Leber Computing (Scala/Java), aviation/astro, music, SL Maggie Darwin, ARS:K3XS Opinions are mine and mine alone. 3,198
TraumaN4mdWitch Tw!tter Sucks. Thanks, Elon. Clinical MSW Candidate at WMU. Writer. Atheopagan. I Tweet about: Trauma (mostly religious trauma). Therapy. Cats. My family. ♍️☀️♈️🌙♊️⬆️5w4?/8w9? She/They 2,974

Most active users

Username Bio Number of tweets
KRUTINDESAI I am caring and understanding and friendly and loving and supportive and trustworthy and transparent and RESPECT WOMEN and adjustable and jovial and loyal and 61
KR02891 - 8
SinnerDragoon - 7
steveg_mcd Owner of... https://t.co/mO49iUtF1k https://t.co/CtvXnF7BdH 4
19Icardi05 Galatasaray 💛❤️ | 🏡🇨🇦 4
Hyprocus Upcoming SDE Intern @BNYMellon • API Student Expert @getpostman • CP • App Dev • ComputerVision • 📸: https://t.co/gzJZLBkOZY • @VNITN '24 3
callme__hanu I used to live in a tatami galaxy. Nowadays, doing of my life a kintsugi. 3
Nishant66821800 #be simple #be man of your words #be honest 3
JustinJ74030557 - 3
GeekLewis Geeking out about many-a-thing. 3

Tweets per day


Top 10 tweets with highest Retweet count

ID Text Retweet count
1641129324458934274 Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2022 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungMobileUS @SamsungSupport @protiumind 1
1641079562464563200 Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2010 times for payment their policy is hopeless regarding customer @protiumind @SamsungIndia @SamsungMobileUS @SamsungSupport 1
1641422589779415042 Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2032 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungSupport @SamsungMobile @protiumind 1
1641348009194840064 Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2032 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungSupport @SamsungMobileUS @protiumind 1
1641333379634274304 @whirlpool_india @whirlpoolusa @WhirlpoolCare @WHIRLPOOLINDIA1 @jagograhakjago @JaiSing79563373 @SamsungIndia @myvoltas @HindiNews18 @SamsungSupport @LGIndia अगर कोई खराब सामान आपकी कंपनी उपलब्ध नहीं करा सकती मेरा क्या दोष है ! मैंने तो आपसे उसकी मरम्मत हेतु जितना खर्चा आपने बताया उतना मैं देने के लिए तैयार हूं लेकिन आप यह कहे कि मैं 3 वर्ष बाद ही आपको ₹15000 और दे कर उसको बदलू तो यह मेरी गुंजाइश नहीं है ! 1
1641272746368991232 Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2022 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungSupport @SamsungMobileUS @protiumind 1
1641237556674314240 Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2022 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungSupport @SamsungMobile @SamsungUS @protiumind 1
1641128713202061312 Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2011 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungMobileUS @SamsungSupport @proutiumind 1
1641115571084488704 Harrasment from Samsung finance company they are giving so much pressure to pay EMI immediately and they have called me more than 2045 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungMobileUS @SamsungSupport @protiumind 1
1641105853125369856 Harrasment from Samsung finance company they are giving too much pressure to pay EMI immediately and they have called me more than 2011 times for payment their policy is hopeless regarding customer @SamsungIndia @SamsungMobileUS @SamsungSupport @protiumind 1

Top 10 tweets with highest Like count

ID Text Like count
1640411752008413185 My washer started leaking last week. Called Samsung and they sent a licensed company to dx the problem. Shoutout to @SamsungSupport for admitting the washer had a manufacturing defect and promising to replace it with a new unit. 🙌🏼This is why I only buy Samsung appliances. 12
1640195469870764037 @sondesix We need bigger sensors across all cameras lens It's same 12mp UW use been ages need upgrade.Bigger battery & symetrical beze borders.S23U design is fine with reduced curve.Please upgrade @SamsungMobile 🙏@Samsung @SamsungDSGlobal @samsung_dev @samsungbusiness @SamsungSupport 5
1640412591880126464 @TraumaN4mdWitch @SamsungSupport I wonder if it's the same defect ours has that I've just lived with and plan to replace with something not-Samsung. Ours has a rinse line that rinses the door that won't stay connected 1
1639604594870296576 @neversettlejay @SamsungMobile @SamsungSupport @Android Ahh I'm facing the same problem:') 1
1639586319268724736 Samsung S23 glitch/bug don't know whom to report @SamsungMobile @SamsungSupport or @Android or.... https://t.co/9eBAr14vKB 1
1639764095414210560 Hey @SamsungIndia @SamsungSupport Last 28/02/2023 I brought my galaxy watch 4 to your customer care for repair but till now my watch is not repaired I went to truck and found it repaired I still haven't received my watch https://t.co/1JisoX2AYK 1
1639874600308817920 @DemoDevelopers Your QR Code app is garbage. Not even gonna try and figure it out. Deleted. Can't access QR codes... What a joke. @SamsungSupport, remove this app from the Galaxy Store! 1
1639964646605193218 @Hyprocus @SamsungSupport @OnePlus_Support Buy samsung next time 👀😂 1
1641335146883481600 @SamsungSupport poor service by samsang worst service https://t.co/GrC4Umraal 1
1641395715061723138 @SamsungIndia @SamsungSupport @SamsungMobile not tech visit since last 27 days for replacing a defective product. Help me out as no one seems to helping @flipkartsupport. 1

Top 3 Languages Used In Tweets


Top 10 Hashtags used

Hashtag Count
#samsung 2
#bigsacm 1
#samsungshop 1
#galaxys23ultra 1
#samsungrefrigerator 1
#fold3 1
#twitter 1
#frustrating 1
#hateit 1
#selfrepair 1

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@samsungsupport 206
@samsungindia 78
@protiumind 52
@samsungmobileus 52
@samsungmobile 51
@krutindesai 30
@samsungus 25
@samsung 13
@sammobiles 4
@sondesix 4

Top 10 mentions

Wordcloud of Tweets


Emojis

Average number of emojis used per tweet

7

Emojis used in tweets

Emoji Count Emoji Text
🗣 3 speaking_head
😡 2 enraged_face
💩 1 pile_of_poo
🖊️ 1 pen
👎 1 thumbs_down
🙌🏼 1 raising_hands_medium-light_skin_tone
🤦🏽‍♂️ 1 man_facepalming_medium_skin_tone
🙏 1 folded_hands
👀 1 eyes
😂 1 face_with_tears_of_joy

Emojis groups

Emoji Group Count
People & Body 8
Smileys & Emotion 7
Objects 1