MNCPlayID - Tweet Data Analysis
Tweets Analysis - Keyword: @MNCPlayID
Published April 9, 2023
Overview
Tweets covering
9 days
Latest tweet was on
2023-03-30
Earliest tweet was on
2023-03-21
Total number of tweets analysed
403
Average age of authors' accounts
8 years
Summarization
These tweets revolve around customer complaints and inquiries about MNC Play's internet service. Many customers report issues such as slow internet, disruptions in the signal, and difficulty in contacting customer service. There are also requests for technical support, with some stating that technicians were not sent even after making contact with customer service. Some customers also ask for updates on service disruptions in their areas. Finally, there are a few tweets inquiring about potential new service areas and thanking MNC Play for their response to earlier inquiries.
Topic Modeling
- Internet connectivity issues and complaints
- Technical support and call center inquiries
- Service outages and disruptions
- Location-specific problems and inquiries
- General feedback and requests for assistance
Emotional Analysis
The emotions expressed in these tweets vary. Some users express frustration and anger towards MNC Play for their slow or non-existent response to network issues or technical problems. Others are simply seeking help with their internet connection or asking questions regarding MNC Play's services. Nonetheless, some tweets are neutral or positive, expressing gratitude for responses or simply requesting to check their DMs. Overall, the emotions expressed are mostly negative or neutral.
Trend Analysis
- Customer complaints about MNC Play's internet service, including slow speed, outages, and difficulty reaching customer service
- Requests for technical assistance, including asking for assistance in fixing wifi issues, asking if there are outages in certain areas, and inquiring about installation in different locations
- Some casual, non-specific tweets about MNC Play or general frustration with the company
- Requests for MNC Play to check private messages or respond to previous messages sent through social media
- Comments from users about the chaotic state of the cables and internet infrastructure in their city or country, referencing MNC Play among other companies
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
9
2% of total
Number of Original tweets
241
59% of total
Number of tweets that were Quotes
7
1% of total
Number of tweets that were Replies
150
37% of total
Number of tweets that contain Hashtags
1
0% of total
Number of tweets that contain Mentions
403
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 220 |
| Twitter for iPhone | 151 |
| Twitter Web App | 29 |
| Zoho Social | 2 |
| Twitter for Mac | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| novirelue | alvin, au baru ada di pinned! | โ {he/him} only accept apologies in cash, sebar pass auto block. | 34,870 |
| warsito_al | Al Warsito_ | Warga biasa, Founder WarsitoXD | 24,648 |
| BiznetHome | Biznet Home | Biznet Home is bundled service of Ultra Fast WiFi Internet and IPTV for home and apartment. #PakeBiznet Faster! | 22,742 |
| auliakbarh | ๐ฝ | โข I accepting life as is โข I count from 0 โข An organism to turns coffee and food into code | 18,113 |
| onadhib | Nadiv Basmalah | - | 10,672 |
| MNCVisioncare | MNC Vision Care | The Official Twitter Account of Indovision Customer Care | For Promo follow @MNCVisionID | Call Center: (021) 21 500 900 | Serving with Heart | 10,398 |
| gentasat | Genta โข Fully Vaccinated | Student of Life โข Online Fifa Player โข #NBA #FPL manager| gentasat013@gmail.com | 6,803 |
| gideonandi | Andigo | If you don't understand my tweets, don't worry, World needs Idiots. Don't follow me, i'm lost too.. | 4,661 |
| ariqyraihan | Rere. | Pengrajin kata-kata. Suka ngobrol, apalagi sama kamu. Silakan, ini IG saya: @ariqyraihan | 4,155 |
| larutpagi | Anak Baik | Hanya mencoba jadi anak baik | https://t.co/XVeK79wBU5 | 4,145 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MNCVisioncare | MNC Vision Care | The Official Twitter Account of Indovision Customer Care | For Promo follow @MNCVisionID | Call Center: (021) 21 500 900 | Serving with Heart | 6,647 |
| novirelue | alvin, au baru ada di pinned! | โ {he/him} only accept apologies in cash, sebar pass auto block. | 4,151 |
| urbbygirlsssss | bby | @jasatugassarab | 1,885 |
| jimin_png | Bel โขแทษโขแท โ FACE IS COMING | unlabeled โ focusing on @BTS_twt and my happiness | 1,658 |
| _fiqihna | ๐ต๐ ๐ท | ๐ฌ โฝ๐ฑ | Movie above TV series | Diurnal | dia/nya | #RipiuRemeh | 1,518 |
| gideonandi | Andigo | If you don't understand my tweets, don't worry, World needs Idiots. Don't follow me, i'm lost too.. | 1,358 |
| mrfeihan | Srsecret | I'm not a perfect person ๐ | 1,308 |
| ayesthetical | ay๐งธ | 24. Your skin is 90% of your selfie. ๐ฆ combi-oily skincare tips & routine ๐ฃ make-up newbie โ #racuninskincare | 1,241 |
| skyloeyy | PRINCE CEYE ๐ | only for Chanyeol! one n only Park Chanyeol. | 1,206 |
| thethirdmuse | van | agak liar | 1,188 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| gowonpuff | sell, buy, & trade acc ๐ she / they โ indo | 15 |
| IstiantoDani | subscribe youtube https://t.co/OZTc7Ga4xs modem peralatan wifi (calon teknisi) | 10 |
| skhhrtnt | unknown | 7 |
| erwin_i4 | ancur jaringan speedy | 6 |
| calnoglu | - | 6 |
| mnkrzt | - | 5 |
| hannaww_ | Aku memandangimu dari jauh. | 4 |
| ariqyraihan | Pengrajin kata-kata. Suka ngobrol, apalagi sama kamu. Silakan, ini IG saya: @ariqyraihan | 4 |
| Rexnord_kalitz | It's time to move on | 4 |
| Z__Ronnie | just play your role, don't try mine | 4 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1640606243143442437 | @Militan_Mbois27 @gideonandi @MNCPlayID La la lala......yeyeye https://t.co/89AMbkW7fZ | 2 |
| 1639859123889258498 | Cek dm puasa puasa kok wifii ngadat @MNCPlayID @MNCPlaySMG | 1 |
| 1641296726031233026 | @MNCPlayID cek dm | 0 |
| 1639514056066498566 | @MNCPlayID Thanks | 0 |
| 1639480942007050240 | @MNCPlayID Dari rabu, sudah dm-dm an sama admin, sudah ada teknisi datang ke rumah di Kamis. Emang problemnya dari jaringan MNC. Dari kamis katanya lagi diperbaiki, sampe Sabtu enggak selesai. โฆ | 0 |
| 1639485018912464898 | @MNCPlayID ini wifi saya masih byar pet. Sudah direstart dan tunggu 5 menit tp masih mati2 terus. Bgmn ini | 0 |
| 1639487382390198272 | @MNCPlayID Jawabannya selalu sama. Saya butuh solusi. | 0 |
| 1639487967092944898 | @MNCPlayID Minn cek dm | 0 |
| 1639492084787970049 | @MNCPlayID tolong dong ini kenapa wifi rumah aku gak bisa di pake ya | 0 |
| 1639494476468207619 | @MNCPlayID Check DM min :) | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1640606243143442437 | @Militan_Mbois27 @gideonandi @MNCPlayID La la lala......yeyeye https://t.co/89AMbkW7fZ | 4 |
| 1640573566025605120 | @Askrlfess @MNCPlayID min kalau pengaduan wifi rusak kemana ya? callcenter wa ko gada pilihan keluhan | 2 |
| 1640585703536070656 | @gideonandi @MNCPlayID @omjuned81 teknisi sembarang kalir pa | 2 |
| 1640584369684512770 | @MNCPlayID min kalau pengaduan wifi rusak kemana ya? callcenter wa ko gada pilihan keluhan https://t.co/qeGEyiS2tg | 1 |
| 1638428205064523776 | @MNCPlayID Ini internet saya sudah LOS 2 hari, saya telfon CS minta datangkan teknisi sampai hari ini tidak datang juga, tidak ada tindakan apa-apa dari MNC Play kacau | 1 |
| 1638400237197991936 | @MNCPlayID mohon dicek Min daerah dg id 1000611799 apa sedang gangguan. Dari tadi nyala mati internetnya. Thx | 1 |
| 1640335955985833984 | @MNCPlayID mau tanya, dalam beberapa hari ini kenapa sinyal MNC play saya suka mati setiap 5 menit sekali? apakah memang ada gangguan? terima kasih sebelumnya | 1 |
| 1638454273402109953 | @kegblgnunfaedh Selamat sore @MNCPlayID | 1 |
| 1640033448097357824 | @MNCPlayID ini punya saya lampu internetnya kenapa mati ya? | 1 |
| 1641264612539547648 | @MNCPlayID selamat pagi min. Mohon izin bertanya. Apakah wifi mncplay di daerah surabaya tepatnya di rungkut ada problem? Karena wifi saya sangat lambat mulai dari jam 3 pagi. Nomor id โฆ | 1 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #kabeludara | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @mncplayid | 407 |
| @askrlfess | 10 |
| @indihomecare | 7 |
| @hary_tanoe | 7 |
| @myrepublicid | 6 |
| @firstmediacares | 6 |
| @erwin_i4 | 5 |
| @syhrl_f19 | 4 |
| @gideonandi | 4 |
| @rezekiyangbesar | 4 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
14
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ญ | 11 | loudly_crying_face |
| ๐ค | 6 | face_with_steam_from_nose |
| ๐ | 5 | folded_hands |
| ๐ก | 5 | enraged_face |
| ๐๐ฝ | 4 | thumbs_down_medium_skin_tone |
| ๐ | 3 | unamused_face |
| ๐๐ป | 3 | folded_hands_light_skin_tone |
| ๐ฅฒ | 3 | smiling_face_with_tear |
| ๐คฆ๐ปโโ๏ธ | 2 | woman_facepalming_light_skin_tone |
| ๐ | 2 | slightly_smiling_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 39 |
| People & Body | 17 |
| Travel & Places | 2 |
| Activities | 2 |
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