Tweets Analysis - Keyword: @MNCPlayID

Overview

Total number of tweets analysed

403

Earliest tweet was on

2023-03-21

Latest tweet was on

2023-03-30

Tweets covering

9 days

Average age of authors' accounts

8 years


Summarization

These tweets revolve around customer complaints and inquiries about MNC Play's internet service. Many customers report issues such as slow internet, disruptions in the signal, and difficulty in contacting customer service. There are also requests for technical support, with some stating that technicians were not sent even after making contact with customer service. Some customers also ask for updates on service disruptions in their areas. Finally, there are a few tweets inquiring about potential new service areas and thanking MNC Play for their response to earlier inquiries.

Topic Modeling

  1. Internet connectivity issues and complaints
  2. Technical support and call center inquiries
  3. Service outages and disruptions
  4. Location-specific problems and inquiries
  5. General feedback and requests for assistance

Emotional Analysis

The emotions expressed in these tweets vary. Some users express frustration and anger towards MNC Play for their slow or non-existent response to network issues or technical problems. Others are simply seeking help with their internet connection or asking questions regarding MNC Play's services. Nonetheless, some tweets are neutral or positive, expressing gratitude for responses or simply requesting to check their DMs. Overall, the emotions expressed are mostly negative or neutral.

Trend Analysis

  1. Customer complaints about MNC Play's internet service, including slow speed, outages, and difficulty reaching customer service
  2. Requests for technical assistance, including asking for assistance in fixing wifi issues, asking if there are outages in certain areas, and inquiring about installation in different locations
  3. Some casual, non-specific tweets about MNC Play or general frustration with the company
  4. Requests for MNC Play to check private messages or respond to previous messages sent through social media
  5. Comments from users about the chaotic state of the cables and internet infrastructure in their city or country, referencing MNC Play among other companies

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

9

Percentage of total tweets

2%

Number of Original tweets

241

Percentage of total tweets

59%

Number of tweets that contain Mentions

403

Percentage of total tweets

100%

Number of tweets that were Replies

150

Percentage of total tweets

37%

Number of tweets that were Quotes

7

Percentage of total tweets

1%

Number of tweets that contain Hashtags

1

Percentage of total tweets

0%


Top 5 devices used to tweet

Source Count
Twitter for Android 220
Twitter for iPhone 151
Twitter Web App 29
Zoho Social 2
Twitter for Mac 1

What devices were used to tweet


Top 10 accounts with highest followers count

Username Name Bio Followers count
novirelue alvin, au baru ada di pinned! โ˜… {he/him} only accept apologies in cash, sebar pass auto block. 34,870
warsito_al Al Warsito_ Warga biasa, Founder WarsitoXD 24,648
BiznetHome Biznet Home Biznet Home is bundled service of Ultra Fast WiFi Internet and IPTV for home and apartment. #PakeBiznet Faster! 22,742
auliakbarh ๐Ÿ—ฝ โ€ข I accepting life as is โ€ข I count from 0 โ€ข An organism to turns coffee and food into code 18,113
onadhib Nadiv Basmalah - 10,672
MNCVisioncare MNC Vision Care The Official Twitter Account of Indovision Customer Care | For Promo follow @MNCVisionID | Call Center: (021) 21 500 900 | Serving with Heart 10,398
gentasat Genta โ€ข Fully Vaccinated Student of Life โ€ข Online Fifa Player โ€ข #NBA #FPL manager| gentasat013@gmail.com 6,803
gideonandi Andigo If you don't understand my tweets, don't worry, World needs Idiots. Don't follow me, i'm lost too.. 4,661
ariqyraihan Rere. Pengrajin kata-kata. Suka ngobrol, apalagi sama kamu. Silakan, ini IG saya: @ariqyraihan 4,155
larutpagi Anak Baik Hanya mencoba jadi anak baik | https://t.co/XVeK79wBU5 4,145

Top 10 accounts with highest friends count

Username Name Bio Followers count
MNCVisioncare MNC Vision Care The Official Twitter Account of Indovision Customer Care | For Promo follow @MNCVisionID | Call Center: (021) 21 500 900 | Serving with Heart 6,647
novirelue alvin, au baru ada di pinned! โ˜… {he/him} only accept apologies in cash, sebar pass auto block. 4,151
urbbygirlsssss bby @jasatugassarab 1,885
jimin_png Bel โ€ขแท„ษžโ€ขแท… โ€” FACE IS COMING unlabeled โ€” focusing on @BTS_twt and my happiness 1,658
_fiqihna ๐Ÿ„ต๐Ÿ…€๐Ÿ„ท ๐ŸŽฌ โšฝ๐Ÿ“ฑ | Movie above TV series | Diurnal | dia/nya | #RipiuRemeh 1,518
gideonandi Andigo If you don't understand my tweets, don't worry, World needs Idiots. Don't follow me, i'm lost too.. 1,358
mrfeihan Srsecret I'm not a perfect person ๐Ÿ˜‰ 1,308
ayesthetical ay๐Ÿงธ 24. Your skin is 90% of your selfie. ๐Ÿฆ‹ combi-oily skincare tips & routine ๐Ÿฃ make-up newbie โ€” #racuninskincare 1,241
skyloeyy PRINCE CEYE ๐Ÿ’ only for Chanyeol! one n only Park Chanyeol. 1,206
thethirdmuse van agak liar 1,188

Most active users

Username Bio Number of tweets
gowonpuff sell, buy, & trade acc ๐Ÿ›’ she / they โ€” indo 15
IstiantoDani subscribe youtube https://t.co/OZTc7Ga4xs modem peralatan wifi (calon teknisi) 10
skhhrtnt unknown 7
erwin_i4 ancur jaringan speedy 6
calnoglu - 6
mnkrzt - 5
hannaww_ Aku memandangimu dari jauh. 4
ariqyraihan Pengrajin kata-kata. Suka ngobrol, apalagi sama kamu. Silakan, ini IG saya: @ariqyraihan 4
Rexnord_kalitz It's time to move on 4
Z__Ronnie just play your role, don't try mine 4

Tweets per day


Top 10 tweets with highest Retweet count

ID Text Retweet count
1640606243143442437 @Militan_Mbois27 @gideonandi @MNCPlayID La la lala......yeyeye https://t.co/89AMbkW7fZ 2
1639859123889258498 Cek dm puasa puasa kok wifii ngadat @MNCPlayID @MNCPlaySMG 1
1641296726031233026 @MNCPlayID cek dm 0
1639514056066498566 @MNCPlayID Thanks 0
1639480942007050240 @MNCPlayID Dari rabu, sudah dm-dm an sama admin, sudah ada teknisi datang ke rumah di Kamis. Emang problemnya dari jaringan MNC. Dari kamis katanya lagi diperbaiki, sampe Sabtu enggak selesai. Timeline sudah pernah saya sampaikan di dm. Thanks. 0
1639485018912464898 @MNCPlayID ini wifi saya masih byar pet. Sudah direstart dan tunggu 5 menit tp masih mati2 terus. Bgmn ini 0
1639487382390198272 @MNCPlayID Jawabannya selalu sama. Saya butuh solusi. 0
1639487967092944898 @MNCPlayID Minn cek dm 0
1639492084787970049 @MNCPlayID tolong dong ini kenapa wifi rumah aku gak bisa di pake ya 0
1639494476468207619 @MNCPlayID Check DM min :) 0

Top 10 tweets with highest Like count

ID Text Like count
1640606243143442437 @Militan_Mbois27 @gideonandi @MNCPlayID La la lala......yeyeye https://t.co/89AMbkW7fZ 4
1640573566025605120 @Askrlfess @MNCPlayID min kalau pengaduan wifi rusak kemana ya? callcenter wa ko gada pilihan keluhan 2
1640585703536070656 @gideonandi @MNCPlayID @omjuned81 teknisi sembarang kalir pa 2
1640584369684512770 @MNCPlayID min kalau pengaduan wifi rusak kemana ya? callcenter wa ko gada pilihan keluhan https://t.co/qeGEyiS2tg 1
1638428205064523776 @MNCPlayID Ini internet saya sudah LOS 2 hari, saya telfon CS minta datangkan teknisi sampai hari ini tidak datang juga, tidak ada tindakan apa-apa dari MNC Play kacau 1
1638400237197991936 @MNCPlayID mohon dicek Min daerah dg id 1000611799 apa sedang gangguan. Dari tadi nyala mati internetnya. Thx 1
1640335955985833984 @MNCPlayID mau tanya, dalam beberapa hari ini kenapa sinyal MNC play saya suka mati setiap 5 menit sekali? apakah memang ada gangguan? terima kasih sebelumnya 1
1638454273402109953 @kegblgnunfaedh Selamat sore @MNCPlayID 1
1640033448097357824 @MNCPlayID ini punya saya lampu internetnya kenapa mati ya? 1
1641264612539547648 @MNCPlayID selamat pagi min. Mohon izin bertanya. Apakah wifi mncplay di daerah surabaya tepatnya di rungkut ada problem? Karena wifi saya sangat lambat mulai dari jam 3 pagi. Nomor id pelanggan 1000373744 Mohon bantuannya Terima kasih 1

Top 3 Languages Used In Tweets


Top 10 Hashtags used

Hashtag Count
#kabeludara 1

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@mncplayid 407
@askrlfess 10
@indihomecare 7
@hary_tanoe 7
@myrepublicid 6
@firstmediacares 6
@erwin_i4 5
@syhrl_f19 4
@gideonandi 4
@rezekiyangbesar 4

Top 10 mentions

Wordcloud of Tweets


Emojis

Average number of emojis used per tweet

14

Emojis used in tweets

Emoji Count Emoji Text
๐Ÿ˜ญ 11 loudly_crying_face
๐Ÿ˜ค 6 face_with_steam_from_nose
๐Ÿ™ 5 folded_hands
๐Ÿ˜ก 5 enraged_face
๐Ÿ‘Ž๐Ÿฝ 4 thumbs_down_medium_skin_tone
๐Ÿ˜’ 3 unamused_face
๐Ÿ™๐Ÿป 3 folded_hands_light_skin_tone
๐Ÿฅฒ 3 smiling_face_with_tear
๐Ÿคฆ๐Ÿปโ€โ™€๏ธ 2 woman_facepalming_light_skin_tone
๐Ÿ™‚ 2 slightly_smiling_face

Emojis groups

Emoji Group Count
Smileys & Emotion 39
People & Body 17
Travel & Places 2
Activities 2