Tweets Analysis - Keyword: @zanacoplc
Overview
Total number of tweets analysed
37
Earliest tweet was on
2023-03-15
Latest tweet was on
2023-03-24
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
Customers are discussing their experiences with Zanaco Plc, a bank in Zambia. Some have had negative experiences with long queues and systems not working, while others suggest using alternative channels like the app or booths. There is also mention of a forthcoming Annual General Meeting via Zoom and a report on the bank's valuation. A few customers report issues with certain types of accounts and the availability of the bank's app on iOS devices. There is also one tweet from the bank itself responding to a customer inquiry.
Topic Modeling
- Banking experiences at Zanaco Plc
- Alternative banking channels
- Technical issues with Zanaco Plc's systems and devices
- Investor relations and financial valuation of Zanaco Plc
- Customer service interactions with Zanaco Plc
Emotional Analysis
The tweets express various emotions such as frustration, disappointment, and sarcasm towards Zanaco Plc and their banking services. Some individuals have expressed positive experiences with alternative channels, but the majority seem to have had negative experiences with long queues, system issues, and restricted transactions. There is also a sense of annoyance towards the bank's customer service and lack of reliability, with some suggesting that Zanaco is a "useless bank." Overall, the tweets indicate a general dissatisfaction with Zanaco's services and a desire for improvement.
Trend Analysis
- Customer complaints and negative experiences with @zanacoplc
- Suggestions and recommendations for alternative banking channels to avoid queues and system failures
- Announcement of the upcoming Annual General Meeting of @zanacoplc
- Discussion of @zanacoplc's valuation and investor relations
- Technical issues and restrictions faced by customers using @zanacoplc's services
Types of Tweets
Number of Retweets
10
Percentage of total tweets
27%
Number of Original tweets
8
Percentage of total tweets
21%
Number of tweets that contain Mentions
37
Percentage of total tweets
100%
Number of tweets that were Replies
18
Percentage of total tweets
48%
Number of tweets that were Quotes
1
Percentage of total tweets
2%
Number of tweets that contain Hashtags
7
Percentage of total tweets
18%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 17 |
| Twitter for Android | 13 |
| Twitter Web App | 5 |
| Make (formerly Integromat) | 1 |
| Verint Messaging | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MTN_Zambia | MTN Zambia | Welcome to the OFFICIAL MTN Zambia Twitter page. Download myMTN app: https://t.co/lpPGYgfoom Download Ayoba: https://t.co/P7WEotHJjB What are we doing today? | 57,534 |
| Africafinancial | AfricanFinancials.com | For investors that research African stock market listed companies before investing: https://t.co/s8xMXkjBDY | 18,569 |
| amothersmuse | Daughter of Athena | Whatever you do, survive. | 8,996 |
| TowieTowy | Chewy | I am not my hair 💇🏾♀️ | 6,860 |
| _kasnode_ | Misandrist of Gin | 👑Inkalamo iyi kota 🦁|| Toxic femininity | 6,355 |
| Chaingaz | Chainga | Retweets and likes are not endorsements but performative engagement markers. | 3,837 |
| KasondeMutale | YOUTUBE: KASONDE MUTALE | Christ’s servant. Podcaster. YouTuber. I like to see women walking in purpose. Founder: @forpurpose22 | 3,501 |
| 4ster__ | Since I Have A Lover💐 | raising a little genius. stellar individual. Chelsea FC, Brentford machinery. upcoming finance blogger & new asset class investor📊 | 3,273 |
| CorpserveZambia | Corpserve Registrars | A leading share registrars company. We provide an array of services to the country’s investing public & @LuSE_Plc listed counters. A member of @Escrow_Group | 1,203 |
| melano_goddess | Thokozile •R• 🧘🏾♀️ | •Event Manager•Booking Agent• Philanthropist•Social Media Manager.✊🏾 #blackexcellence✊🏾•And then God Stepped In•Tea Lover•je ne sais quoi • | 1,094 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Africafinancial | AfricanFinancials.com | For investors that research African stock market listed companies before investing: https://t.co/s8xMXkjBDY | 15,905 |
| amothersmuse | Daughter of Athena | Whatever you do, survive. | 4,944 |
| TowieTowy | Chewy | I am not my hair 💇🏾♀️ | 2,762 |
| _kasnode_ | Misandrist of Gin | 👑Inkalamo iyi kota 🦁|| Toxic femininity | 2,724 |
| Chaingaz | Chainga | Retweets and likes are not endorsements but performative engagement markers. | 2,480 |
| KasondeMutale | YOUTUBE: KASONDE MUTALE | Christ’s servant. Podcaster. YouTuber. I like to see women walking in purpose. Founder: @forpurpose22 | 2,176 |
| afrikakonecta | afrikaConnector collaboration | we are an online directory and business listing promoting intra Africa trade and global business through entrepreneurs | 2,039 |
| MTN_Zambia | MTN Zambia | Welcome to the OFFICIAL MTN Zambia Twitter page. Download myMTN app: https://t.co/lpPGYgfoom Download Ayoba: https://t.co/P7WEotHJjB What are we doing today? | 1,597 |
| melano_goddess | Thokozile •R• 🧘🏾♀️ | •Event Manager•Booking Agent• Philanthropist•Social Media Manager.✊🏾 #blackexcellence✊🏾•And then God Stepped In•Tea Lover•je ne sais quoi • | 1,361 |
| 4ster__ | Since I Have A Lover💐 | raising a little genius. stellar individual. Chelsea FC, Brentford machinery. upcoming finance blogger & new asset class investor📊 | 1,300 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| TowieTowy | I am not my hair 💇🏾♀️ | 5 |
| melano_goddess | •Event Manager•Booking Agent• Philanthropist•Social Media Manager.✊🏾 #blackexcellence✊🏾•And then God Stepped In•Tea Lover•je ne sais quoi • | 4 |
| MunthaliLukundo | Christian.humanitarian.lets fight HIV/AIDS, Cancer,poverty, and any forms of abuse. Arsenal⚽️🇿🇲, From Ndola copper belt | 3 |
| Chaingaz | Retweets and likes are not endorsements but performative engagement markers. | 3 |
| 4ster__ | raising a little genius. stellar individual. Chelsea FC, Brentford machinery. upcoming finance blogger & new asset class investor📊 | 3 |
| luwi_yikona | - | 2 |
| CorpserveZambia | A leading share registrars company. We provide an array of services to the country’s investing public & @LuSE_Plc listed counters. A member of @Escrow_Group | 2 |
| KasondeMutale | Christ’s servant. Podcaster. YouTuber. I like to see women walking in purpose. Founder: @forpurpose22 | 2 |
| amothersmuse | Whatever you do, survive. | 2 |
| _kasnode_ | 👑Inkalamo iyi kota 🦁|| Toxic femininity | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639199005581221888 | @Chaingaz @zanacoplc I laughed when I received it. 😂😂😂 | 1 |
| 1639192688602783744 | Ba @zanacoplc send me a ka samfin, I want to practice what you're advising here. https://t.co/vDIzedwwLM | 1 |
| 1639266959488438273 | ZANACO Plc's fundamental valuation parameters as shown in our 31 Dec. 2022 Earnings Flash Report: https://t.co/4gPIrg1gZD Sign up to The Investor Mailing List to receive the full report: https://t.co/HfPURE9HZQ @zanacoplc #InvestorRelations https://t.co/dYXuN9GKae | 0 |
| 1636723198237474818 | @TowieTowy @luwi_yikona @zanacoplc 🙆🏿♀️🙆🏿♀️ sorry about this hey! But which branch of Zanaco was this? | 0 |
| 1636240995623862272 | @zanacoplc Useless bank | 0 |
| 1636252744938913793 | @MunthaliLukundo @zanacoplc Why do you say so? What happened? | 0 |
| 1636258772367687680 | @MunthaliLukundo @zanacoplc Err what was your experience that you’ve written it off as bad? | 0 |
| 1636645560437309441 | When you go to @zanacoplc , be ready for a hiccup, something is NOT working 🙂 or some system is down. I’m currently queuing up to transfer funds 🙂. Big, strong, reliable??? My ass #ZedTwitter | 0 |
| 1636653181949161472 | Notice is given that the 53rd Annual General Meeting of the members of @zanacoplc will be held on Wednesday, 29th March 2023 at 10:00 hrs.The Agm will be via the Zoom platform link provided below: https://t.co/8cqaMvZ3u4 For assistance call +260950968435 or +260975283707 https://t.co/PgemixC4C9 | 0 |
| 1636703424526929921 | @zanacoplc This is serious 😢 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1636258772367687680 | @MunthaliLukundo @zanacoplc Err what was your experience that you’ve written it off as bad? | 5 |
| 1636718759787241474 | @TowieTowy @zanacoplc I said bye to queues a long time ago... The app and booths does it for me. Try alternative channels next time and thank me later ☺ | 4 |
| 1636252744938913793 | @MunthaliLukundo @zanacoplc Why do you say so? What happened? | 3 |
| 1636723198237474818 | @TowieTowy @luwi_yikona @zanacoplc 🙆🏿♀️🙆🏿♀️ sorry about this hey! But which branch of Zanaco was this? | 3 |
| 1639192688602783744 | Ba @zanacoplc send me a ka samfin, I want to practice what you're advising here. https://t.co/vDIzedwwLM | 2 |
| 1636645560437309441 | When you go to @zanacoplc , be ready for a hiccup, something is NOT working 🙂 or some system is down. I’m currently queuing up to transfer funds 🙂. Big, strong, reliable??? My ass #ZedTwitter | 2 |
| 1639220084026626048 | @Chaingaz @zanacoplc 😂😂😂😂 | 1 |
| 1639219477031133186 | @amothersmuse @zanacoplc These people are like motivation speakers, all smoke without fire. 🤣 | 1 |
| 1639199005581221888 | @Chaingaz @zanacoplc I laughed when I received it. 😂😂😂 | 1 |
| 1636653181949161472 | Notice is given that the 53rd Annual General Meeting of the members of @zanacoplc will be held on Wednesday, 29th March 2023 at 10:00 hrs.The Agm will be via the Zoom platform link provided below: https://t.co/8cqaMvZ3u4 For assistance call +260950968435 or +260975283707 https://t.co/PgemixC4C9 | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #forexupdate | 3 |
| #investorrelations | 1 |
| #worldwaterday | 1 |
| #waterislife | 1 |
| #financialliteracyweek | 1 |
| #zedtwitter | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @zanacoplc | 37 |
| @luwi_yikona | 7 |
| @chaingaz | 4 |
| @towietowy | 4 |
| @mubpaul | 2 |
| @amothersmuse | 2 |
| @kasondemutale | 2 |
| @munthalilukundo | 2 |
| @mtn_zambia | 1 |
| @sikumbarodney | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
62
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 10 | face_with_tears_of_joy |
| 😅 | 3 | grinning_face_with_sweat |
| 🙆🏿♀️ | 2 | woman_gesturing_OK_dark_skin_tone |
| 🙂 | 2 | slightly_smiling_face |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 🇿🇲 | 1 | Zambia |
| 🇬🇧 | 1 | United_Kingdom |
| 😕 | 1 | confused_face |
| ☺ | 1 | smiling_face |
| 😢 | 1 | crying_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 19 |
| Flags | 2 |
| People & Body | 2 |