Tweets Analysis - Keyword: @XboxSupport
Overview
Total number of tweets analysed
1,684
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
The tweets cover a variety of issues with Xbox products and services, including a faulty Elite V2 controller, criticism of the platform for allowing a game to collaborate with the Russian army, trouble accessing Xbox Support, and problems with gameplay and notifications. Some users report being frustrated with the lack of response or help from Xbox Support, while others suggest fixes for specific issues. Additionally, one user requests the ability to remove or service the controller sticks to address persistent problems with stick drift.
Topic Modeling
- Xbox repair issues
- Controversial collaborations with the Russian army
- Trouble with Xbox updates
- Xbox game pass and rewards issues
- Technical issues with Xbox console and accessories
Emotional Analysis
The emotions expressed in these tweets include disappointment, frustration, anger, confusion, and desperation. Many individuals are expressing frustration with issues related to Xbox products, such as malfunctioning controllers or game access problems, and are disappointed with the company's customer support efforts. Some individuals express anger towards Xbox for allowing collaborations with the Russian army, which is killing thousands of Ukrainians. Overall, the tweets convey negative emotions towards the Xbox brand and issues related to its products and services.
Trend Analysis
- Xbox repair issues and dissatisfaction
- Controversial collaborations with Russian army in a game
- Miscellaneous technical issues with Xbox and eFootball
- Accessibility and functionality of Microsoft Rewards in Mexico
- Inquiries and complaints about hacked emails and unauthorized card usage
Types of Tweets
Number of Retweets
65
Percentage of total tweets
3%
Number of Original tweets
561
Percentage of total tweets
33%
Number of tweets that contain Mentions
1,684
Percentage of total tweets
100%
Number of tweets that were Replies
1,051
Percentage of total tweets
62%
Number of tweets that were Quotes
22
Percentage of total tweets
1%
Number of tweets that contain Hashtags
121
Percentage of total tweets
7%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 733 |
| Twitter for Android | 649 |
| Twitter Web App | 254 |
| Twitter for iPad | 23 |
| Twitter for Mac | 5 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| XboxSupport | Xbox Support | Support articles & info: https://t.co/H8oQKYXNo5 | Support videos: https://t.co/11aOYWZMg2 | News & Updates: @Xbox & @MajorNelson | Become part of the @XboxAmbassadors | 1,914,024 |
| BethesdaSupport | Bethesda Support | Welcome to @bethesdasupport – Our Twitter account for service updates & Support for Bethesda games. Status portal: https://t.co/WGFMqWepBD | 178,444 |
| MSFTGameDev | Microsoft Game Dev | The official account for Game Development at Microsoft —empowering creators and gamers across all platforms. Follow us for updates. #MSFTGameDev | 127,795 |
| JezCorden | Jez | Managing Editor at @WindowsCentral / @WinC_Gaming, podcaster @XB2podcast, analysis: Xbox, Windows, Microsoft. | Links: https://t.co/etjrtleaZ6. | 92,479 |
| eXtas1stv | eXtas1s | #Xbox #Bethesda #ActivisionBlizzard | • Info Xbox • Bethesda • Activision Blizzard • Hago videos y streams • GameCast y eXputer • Abogado • Contacto: extabusiness@gmail.com • Embajador @eneba_es | 18,618 |
| Lisserboo | Lissa | Lissa. You know me from Call of Duty. Definition of demon time. 👹 | 14,666 |
| MillsTwitch | Mills | The Sports Bard | @Twitch Partner/Variety Streamer | Business Email: millsgamingtv@gmail.com He/Him | 14,105 |
| 3wojis | WOJi | - | 13,107 |
| theGaGOD | GaGOD | UK Streamer @Twitch @4cast4c Email: gagodbusiness@outlook.com Powered by @Gfuelenergy @ASTROGaming @OverclockersUK @noblechairs Code: GaGOD @gamersapparel MERCH | 12,888 |
| MatthewRyanCase | Matt “Shadow Banned” Case | The Truth Will Set You Free. But First It Might Piss You Off. Be Smart Be Safe Stack Sats HODL #BTC | 11,548 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| XboxSupport | Xbox Support | Support articles & info: https://t.co/H8oQKYXNo5 | Support videos: https://t.co/11aOYWZMg2 | News & Updates: @Xbox & @MajorNelson | Become part of the @XboxAmbassadors | 250,392 |
| 3wojis | WOJi | - | 10,725 |
| TeamUsTS | Team Us Streetz | #LLMyFamMembers #LLDorean #LLTBMTim #LLDomo 🙏🏽🕊️⛅️. Everything I do is for Royal ❤️ #TeamUsGreedyBoy #TMUSTS | 7,575 |
| gffcontwitch | OFFICIAL GFFCONTWITCH 🇬🇧 Farming plays G.S.P | Affiliated Twitch streamer CD-KEYS Affiliate, Partnered with #AgentInk Partnered with #GIANTSSoftware | 7,291 |
| divine9studio | Divine Influence | Artist | Musician | Field Sound | Drone Operator | Film Production | Location Management | @Divine9Studio | @Devinsinfluene | 5,115 |
| dakotanickey7 | The Symbol Of Kermit | Lively ps and xbox gamer | 5,039 |
| OS_DEVON | Devon Ortiz | Chocolate Flavored Anti-Depressant, Serial Retweeter. Changing ideals, moving on from a lot. | 5,002 |
| FirestarHart | Phil Massey | Chrönic Büllet (Metal Vox). Leader: The Deadly Saints. CRW Champion. Gamer. Streamer. Business Inquiries: FirestarHart24@gmail.com https://t.co/jf1v8OmfzE | 5,001 |
| CoachDoggieDogg | Trey A Woodhouse. | A Son. GrandSon. Nephew. Cousin. BigBro. Friend. Coach. Trainer. Role Model. Model. SemiPro. Average Goat 🐐W/Pro Opinions. Embrace Yourself. #CheckItUp We/Me | 5,000 |
| UrameiYoh | HELLSTAR REVENGE!!! | LEGS ARE BACK! READY TO KICK SOME ASS!!! Pfp: @EnigmaticAces Old Banner: @MBHZ3757 Art account: @YohSketch | 4,999 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Hardeyinkh29714 | humble and gentle | 21 |
| CHRONIC_UK | Just a guy trying to warm his house up with candles. LG G1 55inch PC - XSX - PS5 - Nintendo. Film fanatic! HiveSocial - @chronicuk | 20 |
| Pound4Pound_No1 | Multiplatform gamer - Xbox Series X/S, PS5 & Nintendo Switch(OLED), father of 2 & love a bit of DIY. | 18 |
| K__Med | Gamer, IT Security/Network Nerd, Father, Husband and Ninja. Filthy Mouthed Former Bostonian. GT: ZenKiller08 PSN: s3ct0r-0v3rr1d3 Steam: zenfool | 16 |
| zapadoss | i like sports | 12 |
| JamesNe74944409 | - | 11 |
| K_simple_k | LFC fan | 10 |
| mtaylorforever | - | 9 |
| ANTONIO96267687 | WANT THE FUTURE | 8 |
| OdinisHere669 | I dont know what to put here | 7 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640510631580418050 | Just got my Elite V2 back AGAIN from Xbox repair and someone decided to gouge the hell out of it when they tried to repair it. I'll be sending it back a 3rd time @XboxSupport but the online RMA process isn't letting me at the moment. I'm 100% disappointed with all of this. https://t.co/NdMIne4WVr | 20 |
| 1638952208212303881 | @MiaxChainsaw24 Broadcasting for everyone to see. Hey @WWEgames @WWE2Kdev @WWE @TripleH @StephMcMahon @XboxSupport @XboxP3 @majornelson @PlayStation Someone is using a real human being picture as a in-game object or CAW illegally for their own without permission. | 2 |
| 1638713074621329409 | @XboxGamePass Hey my buddies in the US tell me they have NHL on their #GamePass I am in Canada and do not, wondering if is it possible to separate @EASPORTS from my GamePass. @XboxSupport | 2 |
| 1639117149942734849 | 1. People who bought the game pass early access upgrade bundle are not able to play. We paid $50 to play early and can’t access the game @SonySanDiego @XboxSupport | 2 |
| 1638605439238545425 | @XboxSupport No clue why Xbox isn’t publicly posting this, but if you’re still having issues like I was: 1. Go to settings->General->Power Options->click “Shutdown now” 2. Power your Xbox back on and you should have an update. After the update it should be fixed, at least it was for me. | 2 |
| 1638775914304774145 | #Xbox #XboxElite @XboxSupport #faultycontroller My EliteS2 has non stop problems.. - The LB button doesn’t work 85% of presses & sometimes counts 2-3 presses as one. - The Grip is peeling off all over the controller - Controller won’t work w/o USB cable… prob dead battery https://t.co/ft2QkV9hj6 | 1 |
| 1639116974994395136 | @Xbox @XboxSupport hey i purchased game pass early access bundle for MLB the Show 23 and i should be able to start playing it now but it says im too early. What did i pay for exactly? | 1 |
| 1638726987048181762 | Is Xbox down? #Xbox status is below: https://t.co/TenV2heK3n You seeing this? Please retweet so @XboxSupport knows who's affected. 🙏 #XboxDown 😱 https://t.co/8Cqz6M4cUn | 1 |
| 1641203489383624704 | @Microsoft @XboxSupport @Xbox why did I get suspended for no reason I was streaming Elden Ring doing free rune drop when I got suspended https://t.co/AWZ49b9qjj | 1 |
| 1639704336614961152 | .@XboxSupport Wow so if you gift someone a game that says Series X/S optimized #ResidentEvil4 and they don't have a series x/s, you're denied a refund and they can't play it? Really? What kind of policy is this. The word optimized is misleading to consumers... | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640510631580418050 | Just got my Elite V2 back AGAIN from Xbox repair and someone decided to gouge the hell out of it when they tried to repair it. I'll be sending it back a 3rd time @XboxSupport but the online RMA process isn't letting me at the moment. I'm 100% disappointed with all of this. https://t.co/NdMIne4WVr | 174 |
| 1639301151760740358 | @Gadzhega Hey @Steam @Xbox @XboxP3 @XboxSupport why do you give a platform to a game which makes collaborations with Russian army while the latter is killing thousands of Ukrainians? The army which commander Putin is already a suspected war criminal? Shame on you! | 46 |
| 1638818890527457280 | @XboxSupport All seven of them are going to be buzzing. | 11 |
| 1640581723585929219 | @K__Med @XboxSupport Stuff like this puts me off actually getting an elite lol | 10 |
| 1640586338696155137 | @XboxSupport Not even a DM from @XboxSupport with a canned message about how they want to help. | 10 |
| 1638605439238545425 | @XboxSupport No clue why Xbox isn’t publicly posting this, but if you’re still having issues like I was: 1. Go to settings->General->Power Options->click “Shutdown now” 2. Power your Xbox back on and you should have an update. After the update it should be fixed, at least it was for me. | 9 |
| 1638725419691126784 | @XboxSupport Me hearing eFootball is down for the trillionth time this month https://t.co/xb46FA17Gp | 9 |
| 1640585811782520832 | @BERSERKER_THiiS @XboxSupport Yeah, this was purchased NEW a couple of months ago. I've hardly used it and it looks like it's been on a fucking deployment. | 8 |
| 1639117149942734849 | 1. People who bought the game pass early access upgrade bundle are not able to play. We paid $50 to play early and can’t access the game @SonySanDiego @XboxSupport | 8 |
| 1640898274482700288 | Hey @XboxSupport there is no weekly set in Mexico for #microsoftrewards is it going to be available soon? #Xbox | 8 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #gregtech001 | 40 |
| #xbox | 28 |
| #apexcrak | 9 |
| #xboxseriesx | 6 |
| #xboxdown | 5 |
| #xboxgamepass | 4 |
| #residentevil4remake | 4 |
| #xboxshare | 3 |
| #mw2 | 3 |
| #gamepass | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @xboxsupport | 1721 |
| @xbox | 204 |
| @k__med | 113 |
| @xboxgamepass | 49 |
| @xboxuk | 45 |
| @xboxinsider | 42 |
| @lgukcare | 40 |
| @lguk | 40 |
| @xboxp3 | 38 |
| @microsoft | 37 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
12
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 26 | face_with_tears_of_joy |
| 🤣 | 23 | rolling_on_the_floor_laughing |
| 🙏 | 15 | folded_hands |
| 😭 | 12 | loudly_crying_face |
| 🤡 | 10 | clown_face |
| 👍 | 7 | thumbs_up |
| 💀 | 6 | skull |
| 😞 | 6 | disappointed_face |
| 🔥 | 5 | fire |
| 🤔 | 5 | thinking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 144 |
| People & Body | 56 |
| Symbols | 5 |
| Travel & Places | 5 |
| Objects | 5 |
| Flags | 2 |
| Activities | 1 |