Tweets Analysis - Keyword: @WhirlpoolCare
Overview
Total number of tweets analysed
152
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
The tweets cover various complaints and issues that customers have had with Whirlpool products, including faulty fridges, washing machines, and ACs, unresponsive customer service, and rude behavior from service technicians. Some users have been particularly frustrated with the lack of proper installation and bill receipts. Some customers have threatened to go to consumer court for redress, and others have vowed to never purchase Whirlpool products again. There are also a few tweets that mention positive experiences with Whirlpool products.
Topic Modeling
- Quality issues with Whirlpool appliances
- Complaints about Whirlpool customer service
- Lack of response/assistance from WhirlpoolCare
- Experiences with Whirlpool authorized service centers
- Specific product-related complaints (washing machine, refrigerator, AC, etc.)
Emotional Analysis
The tweets express frustration, anger, disappointment, and dissatisfaction towards Whirlpool and its products/services. Many users have reported issues with their refrigerators, washing machines, and air conditioners, and have received poor customer service or no response at all from WhirlpoolCare. Some users have even threatened to take legal action or boycott the brand. Overall, the tweets paint a negative picture of Whirlpool's customer satisfaction and support.
Trend Analysis
- Customers expressing dissatisfaction with Whirlpool products and customer service
- Complaints about specific Whirlpool products, including refrigerators, washing machines, and ACs
- Requests for Whirlpool to take action and provide solutions
- Discussion of poor quality and reliability of Whirlpool products
- Some positive experiences and testimonials about Whirlpool, but mostly negative feedback
Types of Tweets
Number of Retweets
13
Percentage of total tweets
8%
Number of Original tweets
77
Percentage of total tweets
50%
Number of tweets that contain Mentions
152
Percentage of total tweets
100%
Number of tweets that were Replies
59
Percentage of total tweets
38%
Number of tweets that were Quotes
4
Percentage of total tweets
2%
Number of tweets that contain Hashtags
25
Percentage of total tweets
16%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 104 |
| Twitter for iPhone | 29 |
| Twitter Web App | 13 |
| IFTTT | 2 |
| Kapture Application | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CNBC_Awaaz | CNBC-AWAAZ | आपका फेवरेट बिजनेस न्यूज चैनल CNBC आवाज़ बस एक क्लिक पर उपलब्ध है. https://t.co/kIQBrdrFhA पढ़ें बिजनेस की सभी खबरें | 512,501 |
| VijaySales | Vijay Sales | We are the biggest name in electronics gadgets and appliances. Follow us for latest electronics update, promos & contests. Need help? Tweet at @VSSupport_ | 30,970 |
| BandBajaateRaho | Band Bajaate Raho (BBR) | Amplifying Consumers Voice. Mission: Most powerful community of consumers to support each other in real-time. https://t.co/EDXVWV1n5o (Sunday = Holiday) | 20,663 |
| Karinvr066 | Karen_066🦁🚺Zeg maar Karin. | ❤van 🏴. Natuur, weer,sterren. Carpe diem. 📷🚜🚜 haat bodyshaming. 🚫EU | 5,900 |
| JGWellnessDesgn | Jamie Gold CKD CAPS MCCWC | Wellness Design Consultant; Award-Winning Author: Wellness by Design; https://t.co/NgTbgI0pjc Contributor; Speaker; Clubhouse Host: Wellness Wednesdays | 4,285 |
| Vishnu1310 | Vishnu® | Alien 1310. Mars-1310-area-1013. Whatever Comments just fun if you take serious I'm not responsible. | 3,790 |
| avinash4SP | Avinash Pal Singh | ... | 2,268 |
| voxya_ | Voxya | Amplifying the voice of consumers in India. | 2,079 |
| BCR80 | BR | - | 1,774 |
| BetVam | B. V. 💛🖤 🦁 ik ben echt niet wit maar blank! | Kunnen zijn wie ik ben: #VLAMING 💛🖤 💛🖤 | 1,605 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Vishnu1310 | Vishnu® | Alien 1310. Mars-1310-area-1013. Whatever Comments just fun if you take serious I'm not responsible. | 4,870 |
| mahe1966 | Mahe1966 🇮🇳 | experiantial & rural marketeer, Angel investor,Involved in Start-up. An 🇮🇳👳 HINDU Believe in NaMo . Fully vaccinated, hate Peta & 🐖🐷 | 3,153 |
| rofuarain | Risteárd Ó Fuaráin | Gaeilgeoir, Poblachtánach | 2,624 |
| OperaBoy88 | Robin Mittal | | Proud Indian 🇮🇳 | Love Gardening 🌱 🌳| Music 🎧🎵🎶 Lover | Blood Donor🩸| RT are not endorsed | 2,342 |
| Adnanalamazmi | Adnan Alam | MD & CEO of Baqala basket pvt ltd|&Investment Banker| | 2,228 |
| Karinvr066 | Karen_066🦁🚺Zeg maar Karin. | ❤van 🏴. Natuur, weer,sterren. Carpe diem. 📷🚜🚜 haat bodyshaming. 🚫EU | 2,087 |
| SironMahan | Half-Blood Prince 🤴 | There is no good & evil. There is only power, & those too week to seek it. | 1,760 |
| VijaySales | Vijay Sales | We are the biggest name in electronics gadgets and appliances. Follow us for latest electronics update, promos & contests. Need help? Tweet at @VSSupport_ | 1,550 |
| ashish_481 | Ashish Dave | Proud Indian...🇮🇳🇮🇳 No Bio, As I was PCM Student..😃 | 1,450 |
| avinash4SP | Avinash Pal Singh | ... | 1,149 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| ritesh_asthana | - | 7 |
| anilshah1956 | - | 6 |
| PanishMv | - | 5 |
| KVirmani23 | - | 5 |
| MurtazaDhoraji3 | - | 4 |
| Bashiruddinmai1 | - | 4 |
| sreematha | - | 4 |
| Sheetal11501156 | - | 4 |
| caakshaysoni | ॐ नमः शिवाय । Chartered Accountant of India | Tiger of Mewad Rajputana | 3 |
| RadhaVats3 | PGT CS/IP, AI Product Associate | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638729505010515970 | Reminder 240 @whirlpool_india @WhirlpoolCare @WhirlpoolCorp @whirlpoolusa @WhirlpoolUK @Whirlpool_CA @CBCNews @BBC PATHETIC service by whirlpool, instead of replacing faulty door of 6 years old refrigerator they asked me to buy new refrigerator https://t.co/Qy6VamEbz1 | 2 |
| 1640968278129426432 | @whirlpool_india @WhirlpoolCare @WhirlpoolCorp No response till now. How horrible is it to buy a Whirlpool AC. Never ever thinking of any Whirlpool device. The "NEW" remote has just stopped working in a week. Cheaters, Scammers. @BandBajaateRaho @BuyersWatchDog @jagograhakjago | 2 |
| 1639994066250395652 | @WhirlpoolCare purchased whirlpool fridge & washing machine fm Pai international, kukkatpally, Telengana. Sri Nikhil services telling LIE sold HOSE & STABILISER. No proper response from Priyanka Sharma Care Manager-Service Operations Support. https://t.co/j4txuiweiQ | 1 |
| 1641359513088577536 | अगर आपको अपना माथा ठंडा रखना है तो प्लीज @whirlpool_india कंपनी का कोई सामान ना लें ! @WhirlpoolCare @WhirlpoolCorp #Byecottwhirlpool https://t.co/s6hIJSmKGZ | 1 |
| 1639167261809479681 | #Awaaz_DoYouKnow : #Whirlpool के दिलचस्प फैक्ट्स | @CNBC_Awaaz की खास पेशकश | इस नई सीरीज में हम बताएंगे कंपनियों के कुछ ऐसे फैक्ट्स जो आपने शायद ही सुने हैं| @SumitResearch @_anujsinghal @WhirlpoolCorp @WhirlpoolCare #Fridge #Refrigerator #Brand #facts #knowledge https://t.co/DAuVpntiZU | 1 |
| 1639207805411557378 | @WhirlpoolCare @whirlpool_india @WhirlpoolCorp @jagograhakjago I have bought a fully automatic washing machine 7kg top loaded from a dealer and the bill was not sent by him and no installation provided. See the pictures attached. Take apt action https://t.co/E8HBJD3gl0 | 1 |
| 1640189028803969024 | @WhirlpoolCorp @WhirlpoolCare Worst service by Service provider .No trust on customers @Virar Maharashtra | 1 |
| 1640799721089388551 | As per @WhirlpoolCorp @WhirlpoolCare @whirlpool_india there was no issue with the AC. 1. The request was for normal service they say is FREE on new AC 2. No one even visited my home. #PatheticCustomerCare | 1 |
| 1641089113792339968 | Dear Team, we given multiple complaints for our ac compressor issue still no on one has visited please check and do needful urgently @WhirlpoolCare @CEOemail @whirlpool_india @WhirlpoolCorp https://t.co/uKkp3O10bp | 1 |
| 1641333379634274304 | @whirlpool_india @whirlpoolusa @WhirlpoolCare @WHIRLPOOLINDIA1 @jagograhakjago @JaiSing79563373 @SamsungIndia @myvoltas @HindiNews18 @SamsungSupport @LGIndia अगर कोई खराब सामान आपकी कंपनी उपलब्ध नहीं करा सकती मेरा क्या दोष है ! मैंने तो आपसे उसकी मरम्मत हेतु जितना खर्चा आपने बताया उतना मैं देने के लिए तैयार हूं लेकिन आप यह कहे कि मैं 3 वर्ष बाद ही आपको ₹15000 और दे कर उसको बदलू तो यह मेरी गुंजाइश नहीं है ! | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639167261809479681 | #Awaaz_DoYouKnow : #Whirlpool के दिलचस्प फैक्ट्स | @CNBC_Awaaz की खास पेशकश | इस नई सीरीज में हम बताएंगे कंपनियों के कुछ ऐसे फैक्ट्स जो आपने शायद ही सुने हैं| @SumitResearch @_anujsinghal @WhirlpoolCorp @WhirlpoolCare #Fridge #Refrigerator #Brand #facts #knowledge https://t.co/DAuVpntiZU | 11 |
| 1641359513088577536 | अगर आपको अपना माथा ठंडा रखना है तो प्लीज @whirlpool_india कंपनी का कोई सामान ना लें ! @WhirlpoolCare @WhirlpoolCorp #Byecottwhirlpool https://t.co/s6hIJSmKGZ | 2 |
| 1639489226067828737 | Needless to say that if the needful is not done ,i will be compelled to go to the consumer court for redress.7/7 @WhirlpoolCare @whirlpool_india @WhirlpoolNation @WhirlpoolUK @_adityarai__ @sone_do_mujhe | 2 |
| 1639994066250395652 | @WhirlpoolCare purchased whirlpool fridge & washing machine fm Pai international, kukkatpally, Telengana. Sri Nikhil services telling LIE sold HOSE & STABILISER. No proper response from Priyanka Sharma Care Manager-Service Operations Support. https://t.co/j4txuiweiQ | 1 |
| 1639207805411557378 | @WhirlpoolCare @whirlpool_india @WhirlpoolCorp @jagograhakjago I have bought a fully automatic washing machine 7kg top loaded from a dealer and the bill was not sent by him and no installation provided. See the pictures attached. Take apt action https://t.co/E8HBJD3gl0 | 1 |
| 1640799721089388551 | As per @WhirlpoolCorp @WhirlpoolCare @whirlpool_india there was no issue with the AC. 1. The request was for normal service they say is FREE on new AC 2. No one even visited my home. #PatheticCustomerCare | 1 |
| 1640565907415072769 | After long realized why people prefer to buy only popular/running brands. Quality keeps the service/repair request away. Back to back 4 washing machine service requests. Quality ??? #PainfulWhirlpool @WhirlpoolCare @whirlpool_india | 1 |
| 1640968278129426432 | @whirlpool_india @WhirlpoolCare @WhirlpoolCorp No response till now. How horrible is it to buy a Whirlpool AC. Never ever thinking of any Whirlpool device. The "NEW" remote has just stopped working in a week. Cheaters, Scammers. @BandBajaateRaho @BuyersWatchDog @jagograhakjago | 1 |
| 1641089113792339968 | Dear Team, we given multiple complaints for our ac compressor issue still no on one has visited please check and do needful urgently @WhirlpoolCare @CEOemail @whirlpool_india @WhirlpoolCorp https://t.co/uKkp3O10bp | 1 |
| 1641114831590916099 | @WhirlpoolCare i have a bad experience with @WhirlpoolCorp company Washing Machine Top Loaded 7.5kg. Machine is under warranty. i call the care number they give me service center number. I call the service center number and told all problem. no one solve my problem. | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #whirlpool | 7 |
| #customerservice | 7 |
| #whirlpoolappliances | 6 |
| #customersatisfaction | 6 |
| #customerexperience | 6 |
| #adaniscam | 5 |
| #fridge | 3 |
| #byecottwhirlpool | 2 |
| #rahulghandi | 2 |
| #patheticcustomercare | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @whirlpoolcare | 159 |
| @whirlpoolcorp | 73 |
| @whirlpool_india | 70 |
| @whirlpoolusa | 29 |
| @whirlpooluk | 23 |
| @whirlpool_ca | 17 |
| @jagograhakjago | 8 |
| @cbcnews | 8 |
| @bbc | 8 |
| @whirlpoolirl | 7 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
6
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 3 | face_with_tears_of_joy |
| 🤬 | 2 | face_with_symbols_on_mouth |
| 😡 | 1 | enraged_face |
| 🤷🏽♂️ | 1 | man_shrugging_medium_skin_tone |
| 😤 | 1 | face_with_steam_from_nose |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 👆🏻 | 1 | backhand_index_pointing_up_light_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 8 |
| People & Body | 2 |