Tweets Analysis - Keyword: @WeAreMarmalade
Overview
Total number of tweets analysed
9
Earliest tweet was on
2023-02-14
Latest tweet was on
2023-02-20
Tweets covering
6 days
Average age of authors' accounts
9 years
Summarization
Several people are expressing frustration with their experiences with @WeAreMarmalade, an insurance company. One is unhappy with their renewal quote, while others have had conflicting statements, experiences with the passenger/driver feature, and had to complain to a higher authority. Another ran a quote through another insurer and had not heard of Marmalade Insurance before.
Topic Modeling
- Finding affordable car insurance
- Recycling schemes for tags
- Marking drivers/passengers for journeys
- Horrific customer service
- Hearing about Marmalade insurance
Emotional Analysis
The emotions expressed in these tweets range from frustration to surprise. The first tweet expresses disbelief at the renewal quote, while the second expresses frustration at the decision to not offer insurance. The third tweet expresses curiosity about the company's recycling scheme, while the fourth expresses a desire to speak to someone of higher authority than customer service. The fifth tweet expresses a similar sentiment, with a threat to report the company. The sixth tweet expresses surprise at the company's existence, while the seventh expresses a desire to hear back soon. Overall, the tweets express a range of emotions, from frustration to surprise.
Trend Analysis
- Car Insurance: Costs and Coverage Refusals
- Sustainability: Recycling Schemes for Tags
- Questions about Higher Authority of Customer Service
- Poor Customer Service Experiences
- New Customer Engagement
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
4
Percentage of total tweets
44%
Number of tweets that contain Mentions
9
Percentage of total tweets
100%
Number of tweets that were Replies
5
Percentage of total tweets
55%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 4 |
| Twitter for iPhone | 4 |
| Twitter Web App | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| sloopjon_b | Jon Blackburn | - | 946 |
| si1774 | Sam | Father to 5 children husband and animal lover. I do a bit of running but nothing much to shout about. I like eating out and drinking red wine. | 631 |
| dawn1mac | Dawn | I'm a mum, wife, breast cancer survivor, and an adoptee advocating for change. Proud to be part of the @AdultAdopteeMov | 47 |
| ab1674 | Alison Thornton | - | 19 |
| stacie1987xx | Stacie | - | 17 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| sloopjon_b | Jon Blackburn | - | 974 |
| si1774 | Sam | Father to 5 children husband and animal lover. I do a bit of running but nothing much to shout about. I like eating out and drinking red wine. | 656 |
| ab1674 | Alison Thornton | - | 269 |
| dawn1mac | Dawn | I'm a mum, wife, breast cancer survivor, and an adoptee advocating for change. Proud to be part of the @AdultAdopteeMov | 172 |
| stacie1987xx | Stacie | - | 109 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| ab1674 | - | 2 |
| si1774 | Father to 5 children husband and animal lover. I do a bit of running but nothing much to shout about. I like eating out and drinking red wine. | 2 |
| sloopjon_b | - | 2 |
| stacie1987xx | - | 2 |
| dawn1mac | I'm a mum, wife, breast cancer survivor, and an adoptee advocating for change. Proud to be part of the @AdultAdopteeMov | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1627680225004859392 | @WeAreMarmalade do you have a recycling scheme for your tags? ♻️ | 0 |
| 1625807310391070721 | @WeAreMarmalade DM has been sent | 0 |
| 1625791514289836033 | @WeAreMarmalade marking us down while driving my daughter and not using my phone. My daughter was a passenger on her phone, and yet get marked down for the journey? She has marked herself as passenger an no difference at all! What is the point of having passenger/driver bit | 0 |
| 1625750853654048768 | @exiledteesider @WeAreMarmalade 3 months in to my sons insurance qe have been passed from pillar to post. Had tp put 2 complaints in. Been told all these things by the customer service agents that they have not followed through with. Horrific company. | 0 |
| 1625747554045509632 | @WeAreMarmalade How do I speak to someone oh a higher authority than just a normal customer service. Horrific experience with you still 3 months into the policy. Would NEVER recommend to anyone! I am going to have to look to reporting you as a company! | 0 |
| 1625465893613408257 | @WeAreMarmalade Hey guys, sorry that renewal isnt from you its another insurer. I will however now run a quote by you, sprry to sound rude but I had never heard of marmalade insurance before 😂🙏 | 0 |
| 1625464793338445825 | @sloopjon_b @WeAreMarmalade I'm 48 mate and have been floored by my renewal quotes 😂😂 12yrs NCD as well. https://t.co/9PXTUrhPBs | 0 |
| 1625463841218871296 | @WeAreMarmalade Just sent you at DM as requested, I hope to hear back soon | 0 |
| 1625406302234066945 | The joys of looking for affordable car insurance for my 17 year old who just passed his test.Frustrating decision by @WeAreMarmalade to refuse to not offer insurance despite us being able to get Learner Driver Cover through them | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625464793338445825 | @sloopjon_b @WeAreMarmalade I'm 48 mate and have been floored by my renewal quotes 😂😂 12yrs NCD as well. https://t.co/9PXTUrhPBs | 1 |
| 1625406302234066945 | The joys of looking for affordable car insurance for my 17 year old who just passed his test.Frustrating decision by @WeAreMarmalade to refuse to not offer insurance despite us being able to get Learner Driver Cover through them | 1 |
| 1627680225004859392 | @WeAreMarmalade do you have a recycling scheme for your tags? ♻️ | 0 |
| 1625807310391070721 | @WeAreMarmalade DM has been sent | 0 |
| 1625791514289836033 | @WeAreMarmalade marking us down while driving my daughter and not using my phone. My daughter was a passenger on her phone, and yet get marked down for the journey? She has marked herself as passenger an no difference at all! What is the point of having passenger/driver bit | 0 |
| 1625750853654048768 | @exiledteesider @WeAreMarmalade 3 months in to my sons insurance qe have been passed from pillar to post. Had tp put 2 complaints in. Been told all these things by the customer service agents that they have not followed through with. Horrific company. | 0 |
| 1625747554045509632 | @WeAreMarmalade How do I speak to someone oh a higher authority than just a normal customer service. Horrific experience with you still 3 months into the policy. Would NEVER recommend to anyone! I am going to have to look to reporting you as a company! | 0 |
| 1625465893613408257 | @WeAreMarmalade Hey guys, sorry that renewal isnt from you its another insurer. I will however now run a quote by you, sprry to sound rude but I had never heard of marmalade insurance before 😂🙏 | 0 |
| 1625463841218871296 | @WeAreMarmalade Just sent you at DM as requested, I hope to hear back soon | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @wearemarmalade | 9 |
| @exiledteesider | 1 |
| @sloopjon_b | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
55
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 3 | face_with_tears_of_joy |
| ♻️ | 1 | recycling_symbol |
| 🙏 | 1 | folded_hands |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 3 |
| Symbols | 1 |
| People & Body | 1 |