Wakanowdotcom - Tweet Data Analysis
Tweets Analysis - Keyword: @Wakanowdotcom
Published April 5, 2023
Overview
Tweets covering
8 days
Latest tweet was on
2023-03-29
Earliest tweet was on
2023-03-21
Total number of tweets analysed
87
Average age of authors' accounts
5 years
Summarization
Customers are complaining about issues with Wakanowdotcom, an online travel agency, including difficulty buying tickets, declined payments, delayed refunds, and poor customer service. Some customers have threatened legal action and accused the company of fraud. There are also concerns about a lack of responsiveness from the company on various channels, including WhatsApp and email.
Topic Modeling
- Issues with payments and refunds on Wakanowdotcom
- Complaints about delayed responses from Wakanowdotcom customer service
- Request for refunds due to cancelled flights
- Concerns about Wakanowdotcom services and reliability
- Discussion of wheelchair services for traveling
Emotional Analysis
The tweets show a range of negative emotions directed towards travel company Wakanowdotcom. Many customers express frustration and anger at the company's perceived lack of responsiveness and failure to provide refunds or resolve issues. Some also express feelings of being scammed or defrauded by the company. In general, the tweets convey a sense of dissatisfaction and disappointment with Wakanowdotcom's customer service and reliability.
Trend Analysis
- Issues with refunds and payments on Wakanowdotcom
- Complaints about delayed responses and poor customer service
- Doubts about the legitimacy of Wakanowdotcom's services
- Mentions of other companies such as GTBank and Kuda
- Calls for attention and resolution to individual complaints
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
28
32% of total
Number of Original tweets
17
19% of total
Number of tweets that were Quotes
4
4% of total
Number of tweets that were Replies
41
47% of total
Number of tweets that contain Hashtags
8
9% of total
Number of tweets that contain Mentions
87
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 61 |
| Twitter for iPhone | 22 |
| Twitter Web App | 4 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| babyhotbillz | Hotbillz 🌚 | - | 14,332 |
| knorye_nnaji | Knoryea Onye Thriftshirts | I sell Thrift shirts (UK & US brands) WhatsApp-https://t.co/YIOVc3Ze0N IGhttp://Instagram.com/mensthriftstore_ngT |Austin’s wife 💍 | Eliora’s Mom | 6,448 |
| csmnig | Customer Service Mediator (CSM) | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 4,132 |
| wisone99 | sabiduria | Converting ideal world to a realistic world | 2,081 |
| thasadj | IMAGINE | Retweets ≠ endorsement / Ability to read in between the thin line | 1,879 |
| CBabes256 | Babes♥ | 🤩💓✨⚡💧🌬🍏 Just be-friend me✌🏼 | 1,547 |
| cuteibluvu | Babalola Olalekan I | Patient and honesty is the key. | 1,270 |
| dontimilehin1 | dontimilehin | Am a self employed personnel and love to help ppl but don't like cheat and live my life my way | 964 |
| rhotimi | Rotimi™,MFR | I AM So MANY THINGS rolled into one, a Global citizen, promoter of entertainment, tech-preneur, a big fan of everything cerebral, and a change driver. | 960 |
| _odera247 | Storm. 🇳🇿🇷🇺 | Die hard @Manutd fan. #Obidient | 698 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| knorye_nnaji | Knoryea Onye Thriftshirts | I sell Thrift shirts (UK & US brands) WhatsApp-https://t.co/YIOVc3Ze0N IGhttp://Instagram.com/mensthriftstore_ngT |Austin’s wife 💍 | Eliora’s Mom | 5,273 |
| cuteibluvu | Babalola Olalekan I | Patient and honesty is the key. | 4,048 |
| rhotimi | Rotimi™,MFR | I AM So MANY THINGS rolled into one, a Global citizen, promoter of entertainment, tech-preneur, a big fan of everything cerebral, and a change driver. | 3,531 |
| csmnig | Customer Service Mediator (CSM) | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 3,304 |
| 6isticPR | 6isticPR | public relations, publicity firm established to create, rebrand, event packaging, and extend the outreach of our clients. Parent House: @blackmediabrand | 2,643 |
| wisone99 | sabiduria | Converting ideal world to a realistic world | 1,666 |
| anurikaugo | Ugo | I am a HR specialist. | 1,580 |
| MichaelRemmy4 | Remmy Timeless | https://t.co/0twWvLxtUe | 1,304 |
| dontimilehin1 | dontimilehin | Am a self employed personnel and love to help ppl but don't like cheat and live my life my way | 1,112 |
| CBabes256 | Babes♥ | 🤩💓✨⚡💧🌬🍏 Just be-friend me✌🏼 | 1,105 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| LynnAdi3 | fun loving and versatile | 16 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 13 |
| ibonyipo2 | easy going with soft heart | 10 |
| lopsy02 | Beautiful Muslimah | 3 |
| greatkay | Arsenal, Nigeria, Manners | 2 |
| topeola316 | - | 2 |
| saintthfc | best behavior pays💕 Love growth… follow me here🤍 @BURNABOY and @SPURSOFFICIAL 🤍 | 2 |
| offixialgreatn1 | B҉I҉T҉C҉O҉I҉N҉ 🎉 | 2 |
| odunayofrancis2 | An Affiliate Marketer with a passion to lead others to follow | 2 |
| cuteibluvu | Patient and honesty is the key. | 2 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1638538694289244160 | @csmnig please help me escalate this as my lawyer is filing and im still writing @gtbank has requested a chargeback again and @UBACares declined even after confirming that the transaction … | 2 |
| 1640309216270249986 | @ochejah61 @csmnig @kudahelp_ng @joinkuda @cenbank @ZenithBank @StanbicIBTC Same thing @Wakanowdotcom is trying to defraud me of #781,057 over a month https://t.co/GBAFHPcdoG | 2 |
| 1640313768327479296 | @deleoni1 @csmnig Same thing I'm experiencing with them @UBAonline and @Wakanowdotcom over a failed transaction I was debited for over a month ago. They have admitted the money is in … | 1 |
| 1638939890598699008 | @Wakanowdotcom has started scamming!! For over 6months I’ve been trying to get my refund, they keep telling me my @joinkuda bank account which I made the original payment with isn’t … | 1 |
| 1638555903090622468 | @csmnig please help me. This is the receipt for the declined transaction and the bank copy showing it was approved let @UBACares and @Wakanowdotcom effect a reversal of my funds … | 1 |
| 1638543299974770690 | @instablog9ja @csmnig @fccpcnigeria @OrdinaryGcon @Gistloversblog1 @GistReel please help me I am in the hospital in Istanbul and @Wakanowdotcom and @UBACares are holding my money https://t.co/2mq6InFRqD | 1 |
| 1638542019889905665 | @gtbank_help @gtbank @UBACares @UBAGroup @Wakanowdotcom, Kindly engage and provide a quick resolution to @lynnAdi3's complaint. https://t.co/9pytW717ds | 1 |
| 1640314078840193027 | @zatkomol @csmnig @ZenithBank @stagar_btc @cenbank @EFCC_pad Same thing @Wakanowdotcom and @UBAonline are doing to me https://t.co/6keDwsd1tj | 1 |
| 1640522553113337861 | @Wakanowdotcom @ochejah61 @csmnig @kudahelp_ng @joinkuda @cenbank @ZenithBank @StanbicIBTC Do you issue tickets with declined transactions? This is the payment that was used to issue my flight reschedule and it was … | 1 |
| 1638566979014369285 | @Wakanowdotcom @instablog9ja @csmnig @fccpcnigeria @OrdinaryGcon @Gistloversblog1 @GistReel @UBACares I suspect a conspiracy within to share my money among themselves if not how do you go from same person agreeing and … | 1 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1639187610521223168 | @anurikaugo @Ladisamad @abati1990 A LOT of people who are not normally wheelchair bound do this when travelling. If in doubt, ask @Wakanowdotcom I paid for the service the last time … | 4 |
| 1640689733780090883 | @ogunmolakunle1 @csmnig @gtbank @gtbank_help @cenbank I know if my payment was with @gtbank they would have reversed all like they did 2 others on the same day I had a … | 4 |
| 1640690521478758402 | @Wakanowdotcom @csmnig @gtbank @cenbank You have said this to me almost every day since 22 February 2023 when this happened. I have lost hope in your investigations. You know the … | 2 |
| 1640315684738543617 | To buy ticket now on @Wakanowdotcom is a problem | 2 |
| 1638148465904566275 | @CrownprinceCom2 @falzthebahdguy @mrmacaronii @Wakanowdotcom and @flyvaluejet please I need my refund, it has been more than 3 weeks I requested for a refund after the cancellation of my flight . | 2 |
| 1639201855422205953 | @topeola316 @Ladisamad @abati1990 @Wakanowdotcom We are talking about the CJN not just one regular elderly (retired) man or woman. There is no other better way to put this if not … | 2 |
| 1641057175467352067 | @Nairaexchanger @jidesanwoolu @officialABAT @Wakanowdotcom kindly respond to my mail and your WhatsApp chat page. I just make a bank payment for a flight and I'm yet to get the itinerary … | 1 |
| 1640309216270249986 | @ochejah61 @csmnig @kudahelp_ng @joinkuda @cenbank @ZenithBank @StanbicIBTC Same thing @Wakanowdotcom is trying to defraud me of #781,057 over a month https://t.co/GBAFHPcdoG | 1 |
| 1641063131085406208 | @Wakanowdotcom @Nairaexchanger @jidesanwoolu @officialABAT Kindly reply to your WhatsApp messages. You gave your WhatsApp to continue the complaint and is taking you time to reply. That's unfair | 1 |
| 1641063822302560259 | @Wakanowdotcom @Nairaexchanger @jidesanwoolu @officialABAT Could there be a reason for late response from your team? The complaint is urgent | 1 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #wakanowholidays | 3 |
| #travelwithwakanow | 3 |
| #781 | 2 |
| #wakanow | 2 |
| #eastergetaway | 2 |
| #workersday2023 | 1 |
| #wakanowapp | 1 |
| #warri | 1 |
| #benin | 1 |
| #asaba | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @wakanowdotcom | 92 |
| @csmnig | 27 |
| @lynnadi3 | 16 |
| @gtbank | 16 |
| @ubacares | 14 |
| @jidesanwoolu | 12 |
| @officialabat | 12 |
| @cenbank | 12 |
| @nairaexchanger | 9 |
| @fccpcnigeria | 8 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
17
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 🇸🇬 | 2 | Singapore |
| 🤔 | 2 | thinking_face |
| 💬 | 2 | speech_balloon |
| 🚢 | 1 | ship |
| 🌴 | 1 | palm_tree |
| ⛱️ | 1 | umbrella_on_ground |
| 💕 | 1 | two_hearts |
| 🇱🇧 | 1 | Lebanon |
| 🇰🇪 | 1 | Kenya |
| 🇲🇦 | 1 | Morocco |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 7 |
| Flags | 5 |
| Travel & Places | 2 |
| Animals & Nature | 1 |
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