Tweets Analysis - Keyword: @WAGSocialCare
Overview
Total number of tweets analysed
24
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-31
Tweets covering
7 days
Average age of authors' accounts
10 years
Summarization
Several customers experienced issues with Walgreens' pharmacy services, including difficulties obtaining prescriptions, phone system inadequacies, and coupon malfunctions. However, some customers also praised certain Walgreens pharmacy staff for their excellent customer service. There were also criticisms of Walgreens' lack of responsiveness to customer complaints and phone system problems. Some customers suggested Walgreens should have relief pharmacists on call for emergencies.
Topic Modeling
- Pharmacy experience and customer service
- Issues with coupons and technology
- Lack of pharmacist coverage and availability
- Complaints and dissatisfaction with Walgreens/WAGSocialCare
- Questions and confusion about Walgreens/WAGSocialCare policies and procedures
Emotional Analysis
The emotions expressed in these tweets are frustration, disappointment, anger, gratitude and appreciation towards the Walgreens pharmacy and customer care team. Many of the users expressed their dissatisfaction with the pharmacy's services, including difficulties in getting medications, inappropriate questions, and unavailability of pharmacists. Some users also highlighted technical issues, including incorrect coupon application and a lack of updated phone systems. Despite the negative experiences, some users expressed appreciation and gratitude for specific individuals who provided them with excellent customer service.
Trend Analysis
- Customer complaints regarding difficulties in obtaining medication and poor service from physician's offices
- Inquiries and concerns about Walgreens' pharmacy system and procedures
- Issues with coupons not being applied correctly during sales
- Positive feedback regarding exceptional customer service experiences with Walgreens pharmacy staff
- Criticism of Walgreens' lack of response to customer complaints and poor phone service
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
13
Percentage of total tweets
54%
Number of tweets that contain Mentions
24
Percentage of total tweets
100%
Number of tweets that were Replies
11
Percentage of total tweets
45%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
5
Percentage of total tweets
20%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 12 |
| Twitter Web App | 9 |
| Twitter for Android | 1 |
| Twitter for Mac | 1 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| mari00newyork | #TheOrangeDirtyRat is now the #CheaterDirtyOrange | Dislike GOP, MAGNA AND the entire Trump family TRUMP IS A PAB THANKS TO WHO CAME UP WITH NAME. (PUSSY ASS BITCH), no DM'S PLEASE WILL BLOCK. | 18,401 |
| Ryan_Smith | Ryan | Geriatric Millennial, Recovering Californian, championing #remotejobs . Reboot Artist & Enchilada + 🌮 Lover. Slack emoji curator 👍 📦 🚀 | 2,855 |
| AakashRaut | Aakash Raut | 41 | Christian | Conservative/GOP leader. Campaigns & elections ~ Policy activism ~ #tcot #gop #techgop ~ Web design & consulting. Field work! | 2,345 |
| Marlitomo | Marlitomo | Inequality Resister | 1,719 |
| petegaines | Pete "Vote For Brandon Johnson" Gaines | 1) This is Pete and you're watching WTTW, Channel 11, Chicago. 2) rock chalk 3) this is a pro-Rockford zone (illinois and jim) | 1,672 |
| Galaxia_10 | Veronica O. | Mother, chocolate lover, walking study in demonology, Ravenclaw who solemnly swears she’s up to no good. #StarTrek🖖🏼#SailorMoon 🌙 #Nerdfighter 🤓 | 1,577 |
| magicnmbr7 | Liana 🖤 Philly 5/13 🖤 | Hi, my name is in the dictionary. Adopted from Russia. 30 years old even though I don't look like it. Tatted and always wanting more. OG Swiftie :) | 1,463 |
| chris_costner | Chris Costner | Just a nice man that loves his Wife & that tries to be kind to all. In a world full of evil, please be kind. Venmo & Cash app are both @Chris451977 | 370 |
| mr_modular | Allen Nemo | Full Time Dilettante @ActuallyAlex@mastodonapp.uk | 284 |
| DarthLoup | Padrón 1964 Series ✝️ 🇺🇸 🏴 🇬🇧 | God. Family. Country. The Left destroys everything it touches. Zero tolerance for woke nonsense. DMs = blocked. Gal. 2:20 | 230 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| mari00newyork | #TheOrangeDirtyRat is now the #CheaterDirtyOrange | Dislike GOP, MAGNA AND the entire Trump family TRUMP IS A PAB THANKS TO WHO CAME UP WITH NAME. (PUSSY ASS BITCH), no DM'S PLEASE WILL BLOCK. | 19,984 |
| AakashRaut | Aakash Raut | 41 | Christian | Conservative/GOP leader. Campaigns & elections ~ Policy activism ~ #tcot #gop #techgop ~ Web design & consulting. Field work! | 3,618 |
| Marlitomo | Marlitomo | Inequality Resister | 3,565 |
| Galaxia_10 | Veronica O. | Mother, chocolate lover, walking study in demonology, Ravenclaw who solemnly swears she’s up to no good. #StarTrek🖖🏼#SailorMoon 🌙 #Nerdfighter 🤓 | 1,497 |
| chris_costner | Chris Costner | Just a nice man that loves his Wife & that tries to be kind to all. In a world full of evil, please be kind. Venmo & Cash app are both @Chris451977 | 1,110 |
| petegaines | Pete "Vote For Brandon Johnson" Gaines | 1) This is Pete and you're watching WTTW, Channel 11, Chicago. 2) rock chalk 3) this is a pro-Rockford zone (illinois and jim) | 795 |
| mr_modular | Allen Nemo | Full Time Dilettante @ActuallyAlex@mastodonapp.uk | 715 |
| magicnmbr7 | Liana 🖤 Philly 5/13 🖤 | Hi, my name is in the dictionary. Adopted from Russia. 30 years old even though I don't look like it. Tatted and always wanting more. OG Swiftie :) | 550 |
| SuSuFlorida | SuSu F | Environmentalist, Technology Geek, Birder, Kayaker, Activist. UCF Alumn 💙🌳💻 🦅🛶 | 467 |
| amandajean82 | Amanda Jean | I'm a work in progress. | 288 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| petegaines | 1) This is Pete and you're watching WTTW, Channel 11, Chicago. 2) rock chalk 3) this is a pro-Rockford zone (illinois and jim) | 3 |
| mdic1014 | - | 3 |
| mattsson_ronnie | ONCE FLEW OVER QQS NEST | 2 |
| AakashRaut | 41 | Christian | Conservative/GOP leader. Campaigns & elections ~ Policy activism ~ #tcot #gop #techgop ~ Web design & consulting. Field work! | 2 |
| Gary1Lion | THE TRUTH WILL SET YOU FREE! | 1 |
| Geo1954 | - | 1 |
| Marlitomo | Inequality Resister | 1 |
| Ryan_Smith | Geriatric Millennial, Recovering Californian, championing #remotejobs . Reboot Artist & Enchilada + 🌮 Lover. Slack emoji curator 👍 📦 🚀 | 1 |
| SuSuFlorida | Environmentalist, Technology Geek, Birder, Kayaker, Activist. UCF Alumn 💙🌳💻 🦅🛶 | 1 |
| BobFrap34 | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641609578939924480 | .@WAGSocialCare Had a nightmare of a day trying to get my son proper pain meds post surgery due to incompetence from physician’s office. I am eternally grateful to Raymond & the rest of your pharmacy team in Doral for helping me navigate the situation & finally get his meds. 🙏🏼 | 0 |
| 1641559850378223616 | @WAGSocialCare I was on hold for 20 min with 2 calls ahead of me. Finally it started ringing with no answer. I let it ring until finally someone answered. Without saying a word they immediately hung up. This kind of slap-in-the-face service is infuriating 😡 Store no. 4267 | 0 |
| 1639058724437327878 | @Walgreens n/c/sms 4 meds. Ran out, 5 days w/out. Tried to call b4, see which 2 send script to. call centre policy blocks. Now 🚙⬆️ guy says no way to prevent this from happening- except never using @WAGSocialCare for anything important @WBA_Global #monopolistic https://t.co/oahwxWD2vm | 0 |
| 1639095492134203392 | @Walgreens @WAGSocialCare Cowards don’t deserve my cash. https://t.co/hM79WxX3hD | 0 |
| 1639322890523770893 | Dear @WAGSocialCare / @Walgreens Whoever you have answering the Pharmacy phone at 1:30pm EST in WG deserves recognition, best customer experience I have ever had, super competent, listened, ended with next steps and a commitment to help me. #priceless https://t.co/CB98UBDZdC | 0 |
| 1639418156765831169 | @WAGSocialCare @Walgreens I’m pretty disappointed in your pharmacy. The inappropriate questions I was asked and the way I was treated is just completely unacceptable. I have to wait until Monday to see if you can fill my prescription? Nothing adds up. | 0 |
| 1639427403893047302 | @LMHL22 @WAGSocialCare @WalgreensNews @WBA_Global @Walgreens redeem yourself! | 0 |
| 1639438785342738432 | @WAGSocialCare This is all bullshit. I have tried when I was in Oregon to make a complaint. I live in California and have tried to make complaint and you cannot reach anyone. Ever. Walgreens could care less. | 0 |
| 1639677619447771137 | @DrBobbyS @AluraJenson @StrengthEwa @Walgreens @WBA_Global @WAGSocialCare | 0 |
| 1639727266686009344 | Then went into @Walgreens @WAGSocialCare for my pick up of something I wanted to get shipped but only option was picked up. It was ready 7 hours ago and the person couldn’t find it. I can’t wait around so just wasted that time to need to come back another day. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641609578939924480 | .@WAGSocialCare Had a nightmare of a day trying to get my son proper pain meds post surgery due to incompetence from physician’s office. I am eternally grateful to Raymond & the rest of your pharmacy team in Doral for helping me navigate the situation & finally get his meds. 🙏🏼 | 3 |
| 1640393055676125185 | @petegaines @WAGSocialCare General curiosity Pete. You probably understand the system better then me. | 1 |
| 1640392761718325275 | @petegaines @WAGSocialCare I thought Walgreens would be smart enough that they’d have relief pharmacists on call in this scenario? And techs can’t do anything if the pharmacist isn’t there? | 1 |
| 1640388727955488769 | @WAGSocialCare You might consider updating your phone system to include this crucial bit of information when placing people on hold for the next available pharmacy employee. | 1 |
| 1641178894412795906 | @WAGSocialCare PLEASE DM ME. | 0 |
| 1641127114781999135 | @WAGSocialCare Is there an ETA when coupons will be fixed? Trying to use one with the one day FLASH25 sale but my coupon isn't coming off and when I click where it says "coupon available" I get this: https://t.co/zxsXkfwhPW | 0 |
| 1639058724437327878 | @Walgreens n/c/sms 4 meds. Ran out, 5 days w/out. Tried to call b4, see which 2 send script to. call centre policy blocks. Now 🚙⬆️ guy says no way to prevent this from happening- except never using @WAGSocialCare for anything important @WBA_Global #monopolistic https://t.co/oahwxWD2vm | 0 |
| 1639095492134203392 | @Walgreens @WAGSocialCare Cowards don’t deserve my cash. https://t.co/hM79WxX3hD | 0 |
| 1639322890523770893 | Dear @WAGSocialCare / @Walgreens Whoever you have answering the Pharmacy phone at 1:30pm EST in WG deserves recognition, best customer experience I have ever had, super competent, listened, ended with next steps and a commitment to help me. #priceless https://t.co/CB98UBDZdC | 0 |
| 1639418156765831169 | @WAGSocialCare @Walgreens I’m pretty disappointed in your pharmacy. The inappropriate questions I was asked and the way I was treated is just completely unacceptable. I have to wait until Monday to see if you can fill my prescription? Nothing adds up. | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #boycottwalgreens | 1 |
| #womensrightsarehumanrights | 1 |
| #couponing | 1 |
| #priceless | 1 |
| #monopolistic | 1 |
| #walgreens | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @wagsocialcare | 24 |
| @walgreens | 10 |
| @petegaines | 3 |
| @wba_global | 3 |
| @walgreensnews | 2 |
| @ummohheythere | 1 |
| @mdic1014 | 1 |
| @drbobbys | 1 |
| @alurajenson | 1 |
| @strengthewa | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
16
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙏🏼 | 1 | folded_hands_medium-light_skin_tone |
| 😡 | 1 | enraged_face |
| 🚙 | 1 | sport_utility_vehicle |
| ⬆️ | 1 | up_arrow |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 1 |
| Smileys & Emotion | 1 |
| Travel & Places | 1 |
| Symbols | 1 |