Tweets Analysis - Keyword: @VisionExpress

Overview

Total number of tweets analysed

79

Earliest tweet was on

2023-03-22

Latest tweet was on

2023-03-31

Tweets covering

9 days

Average age of authors' accounts

8 years


Summarization

This collection of tweets contains various opinions and experiences related to Vision Express, an optician, with some tweets praising the company for its customer service and others criticizing the company for poor treatment of customers and employees. There is also some discussion of competing companies, such as Specsavers, and some tweets discussing specific deals or promotions offered by Vision Express. One tweet raises concerns about a Vision Express location in Dublin potentially allowing symptomatic staff to interact with customers during the COVID-19 pandemic.

Topic Modeling

  1. Customer service at Vision Express and comparison with other opticians (Specsavers)
  2. Criticism of Vision Express policies and practices
  3. Positive experiences with Vision Express
  4. Technical issues with Vision Express website
  5. COVID-19 policies and precautions at Vision Express and comparison with other opticians (Specsavers)

Emotional Analysis

The tweets about VisionExpress vary greatly in their emotional tone. Some express frustration and anger with the company's policies or treatment of customers, while others express gratitude for friendly and accommodating staff. Some tweets make jokes or sarcastic comments about VisionExpress, while others make comparisons to other opticians such as Specsavers. There are also some tweets that express concern or criticism about the company's response to the COVID-19 pandemic. Overall, the emotions expressed in these tweets range from negativity to positivity, with a mixture of criticism, humor, and appreciation.

Trend Analysis

  1. Comparing VisionExpress with other opticians (Specsavers)
  2. Customer experiences with VisionExpress (positive and negative)
  3. Discounts and promotions offered by VisionExpress
  4. Issues with VisionExpress' online account system
  5. Concerns regarding employee treatment and policies during COVID-19

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

8

Percentage of total tweets

10%

Number of Original tweets

42

Percentage of total tweets

53%

Number of tweets that contain Mentions

79

Percentage of total tweets

100%

Number of tweets that were Replies

29

Percentage of total tweets

36%

Number of tweets that were Quotes

2

Percentage of total tweets

2%

Number of tweets that contain Hashtags

5

Percentage of total tweets

6%


Top 5 devices used to tweet

Source Count
Twitter for iPhone 34
Twitter for Android 27
Twitter for iPad 5
Twitter Web App 5
Hootsuite Inc. 4

What devices were used to tweet


Top 10 accounts with highest followers count

Username Name Bio Followers count
Lesleygsmith3 OOR LESLEY Cybernat All we have to decide is what to do with the time that is given us. Independence for Scotland . . #Resist #Blu 10,904
DavidGilbert43 David Gilbert πŸ‡ͺπŸ‡Ί Gone to my log 7,725
atriaWatford atria Watford Bringing you the latest news, events and offers from Hertfordshire's top shopping destination 5,795
Scotthowaythel1 Scott_carling@howay_the_lad Life long sufferer of NUFC, a season ticket holder in the Strawberry corner. I am person who blabbers on about incredibly senseless things the original gobshite 5,425
JCPinSurrey JCP in Surrey Sharing jobs, events, job search and careers advice for Surrey from 8am to 8pm 7 days a week. We are here Monday to Friday 9am to 5pm 4,204
JCPinSussex JCP in Sussex Sharing jobs, events, job search and careers advice for East and West Sussex from 8am to 8pm 7 days a week. We are here Mon to Fri 9am to 5pm 3,987
Eden_Shopping Eden, High Wycombe πŸ“ In the heart of High Wycombe πŸ› 80+ brands 🍴 20+ places to eat πŸŽ₯ Cinema 🎳 Bowling πŸ“š Library πŸƒβ€β™‚οΈGym 3,608
parkrunhelen Helen Hood Head of Event Delivery @parkrunUK @parkrunIE and @colwickparkrun @rushcliffejp @rushcliffeac are home ❀️ 3,208
TheSquareCamb The Square Camberley Your ultimate shopping destination shop great brands πŸ› Yummy food πŸ˜‹ and more...tweet tweet. 🌈 2,889
MKcol Col People think I'm stupid. I just look it. Living kidney donor. 2,382

Top 10 accounts with highest friends count

Username Name Bio Followers count
Lesleygsmith3 OOR LESLEY Cybernat All we have to decide is what to do with the time that is given us. Independence for Scotland . . #Resist #Blu 9,310
Scotthowaythel1 Scott_carling@howay_the_lad Life long sufferer of NUFC, a season ticket holder in the Strawberry corner. I am person who blabbers on about incredibly senseless things the original gobshite 5,897
DavidGilbert43 David Gilbert πŸ‡ͺπŸ‡Ί Gone to my log 5,124
Davidm1969 Bob Mortimer's Stunt Double. Irish blood and English heart.πŸŒ»πŸ‡ΊπŸ‡¦πŸŒ» Boro and Celtic fan, autism dad and that. #Boro #UTB #Celtic #CYBIG #ASD #COYGIG #AUTISM #Knackard 5,006
ColSafc86 α΄„α΄ΚŸ Ν‘Β° ΝœΚ– Ν‘Β° Sunlun | Automotive | Design | Other stuff! 5,001
Emma__D7 Emma #EnglishTeacher #ECT Studying MA English Lit at the OU #ClassicsMA graduate #she/her 3,536
JonGlue Jon Hyslop I'm working with @KeithGlue as part of Community Glue, a CIC using a collaborative community approach in health and social care. I'm also an academic. 3,405
TheSquareCamb The Square Camberley Your ultimate shopping destination shop great brands πŸ› Yummy food πŸ˜‹ and more...tweet tweet. 🌈 2,891
footie_lass vicky - 2,749
bailiffbabe Oriel Hutchinson Social justice campaigner, property manager. 2,746

Most active users

Username Bio Number of tweets
SajjadJawaid6 LOVE ❀️ WRESTLING πŸ€Όβ€β™€οΈ FOOTBALL ⚽️ πŸ₯… MOVIES πŸŽ₯ 8
bloodbornepro READ + WATCH BERSERK. I really love Seals ❀ Hedgewitch πŸ§™πŸ»β€β™€οΈ Bassist joker🎸 4
LongBillWill You know, the animals just want to eat. They'll kill you so they can eat. 4
Emma__D7 #EnglishTeacher #ECT Studying MA English Lit at the OU #ClassicsMA graduate #she/her 4
cxloelambert GIRL who suffers from Fetal Alcohol Syndrome DON'T JUDGE. Comments monitored by my boyfriend. StreetWatch Member. Litter-pick member. additional SEND Needs 3
TheSquareCamb Your ultimate shopping destination shop great brands πŸ› Yummy food πŸ˜‹ and more...tweet tweet. 🌈 3
robyncarter6 Arsenal supporter. Best partner in the world. 2 beautiful cats;Lorca & Lola. 3
Val5a_MOG 引退はしてγͺい(ηΎεœ¨γƒ‘γ‚€γƒ³@valsa_2035) をむコンは田井田さんから 2
MJRider8 - 2
Lesleygsmith3 All we have to decide is what to do with the time that is given us. Independence for Scotland . . #Resist #Blu 2

Tweets per day


Top 10 tweets with highest Retweet count

ID Text Retweet count
1641829435174207491 Interesting. @VisionExpress https://t.co/wFBjLcEGxJ 0
1641736974150057984 @VisionExpress Really impressed with the friendly staff & service in your West Bridgford store this morning! πŸ‘€ 0
1639564504143994882 Drat! Forgot to check @bluelightcard for any @VisionExpress discount. Could've saved the eye test fee & 30% off the glasses I bought yesterday πŸ˜”πŸ˜­ 0
1639595242641817600 I just want to say I'm so grateful for the wonderful experience at the @VisionExpress in the Tesco in Mansfield for being so warm and friendly and patient with my Assistance Dog in training. She's been with me for half a year now and this was definitely the best experience yet. 0
1639618825275715585 @VisionExpress hey guys can you please confirm the cost of a standard eye test in your White Rose Centre branch in Leeds? 0
1639629432154472448 @VisionExpress Abi. Thanks for you reply. I wanted to let you that on Monday morning I shall cotact the regional manager. My partner and I met him earlier this year in branch. He left us his email. I really didn’t want to escalate my complaint 0
1639629920035823618 @VisionExpress However I feel I’am getting no where. 0
1639706186130808832 @VisionExpress evening - trying to login to my account, forgotten password, though password request link keeps expiring before I can create a new password 0
1639733247692136452 @VisionExpress check DMs please 0
1639922370063335424 @VisionExpress Done πŸ‘πŸ»πŸ˜ƒ 0

Top 10 tweets with highest Like count

ID Text Like count
1639302804417269761 @JAYLAMB1 Its not as if our High Streets are short of opticians is it? Try @VisionExpress 17
1640412773124390913 @Specsavers @romankemp @RealSaltBeef @VisionExpress> 9
1641155057914658816 @bloodbornepro Got a warning in @VisionExpress for calling a customer "mate" years ago. It's okay to ask them for hundreds of pounds for glasses but "mate"?? How dare us πŸ€“ 3
1640431317723541505 @joeygold1 @Specsavers @romankemp @RealSaltBeef @VisionExpress Hold that ratio specsavers 1
1641170034956402688 @bloodbornepro @VisionExpress Its funny, they act like theyr superior to @Specsavers yet while I worked there. Two seperate customers were issued checks because vision express fucked their prescriptions up so badly. It's okay to swindle people but don't use "mate" πŸ˜‚. Im still friends with that customer too 1
1639564504143994882 Drat! Forgot to check @bluelightcard for any @VisionExpress discount. Could've saved the eye test fee & 30% off the glasses I bought yesterday πŸ˜”πŸ˜­ 1
1639595242641817600 I just want to say I'm so grateful for the wonderful experience at the @VisionExpress in the Tesco in Mansfield for being so warm and friendly and patient with my Assistance Dog in training. She's been with me for half a year now and this was definitely the best experience yet. 1
1639706186130808832 @VisionExpress evening - trying to login to my account, forgotten password, though password request link keeps expiring before I can create a new password 1
1641166043803529216 @LongBillWill @VisionExpress πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚ 1
1640885585979265025 @FamEdTrust @Specsavers Bought my first pair of glasses from @Specsavers they have served me well, I can now see the sign for @VisionExpress I guess I'll be going there now! 1

Top 3 Languages Used In Tweets


Top 10 Hashtags used

Hashtag Count
#customerservicejobs 2
#newsnight 1
#boycottspecsavers 1
#inept 1
#nosocialskills 1
#westsussexjobs 1
#horshamjobs 1
#surreyjobs 1
#farnhamjobs 1
#opticiansjobs 1

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@visionexpress 80
@specsavers 14
@longbillwill 4
@bloodbornepro 4
@famedtrust 3
@romankemp 2
@realsaltbeef 2
@gbnews 2
@skynews 1
@jacquib80644876 1

Top 10 mentions

Wordcloud of Tweets


Emojis

Average number of emojis used per tweet

41

Emojis used in tweets

Emoji Count Emoji Text
πŸ˜‚ 9 face_with_tears_of_joy
πŸ•Ά 4 sunglasses
😍 3 smiling_face_with_heart-eyes
πŸ“± 2 mobile_phone
πŸ“Έ 2 camera_with_flash
πŸ‘€ 1 eyes
πŸ™‹ 1 person_raising_hand
πŸ€“ 1 nerd_face
πŸ€·πŸΌβ€β™‚οΈ 1 man_shrugging_medium-light_skin_tone
πŸ™‹πŸ»β€β™‚οΈ 1 man_raising_hand_light_skin_tone

Emojis groups

Emoji Group Count
Smileys & Emotion 19
Objects 8
People & Body 5
Activities 1