Tweets Analysis - Keyword: @USPSHelp
Overview
Total number of tweets analysed
839
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
The user has had issues with their USPS packages being sent to the wrong location and some packages being stuck in Alexandria LA. USPSHelp has assigned an agent to their case and some of the packages have been dispersed to their correct locations. The user is frustrated with USPS and jokingly suggests boiling them. There is also discussion about the town of Oak Creek, WI and suggestions for artwork inspired by the USPS mishap. Some Twitter users share their own experiences with Fleet Farm and Woodman's.
Topic Modeling
- Issues and complaints with USPS delivery
- USPS customer service interactions
- Location and tracking of packages
- Humorous and lighthearted comments related to USPS
- Cultural references and shared experiences related to Midwest farming and retail stores
Emotional Analysis
The tweets express frustration, anger, confusion, and humor regarding the United States Postal Service's handling of packages. The posters express annoyance at packages being lost or delayed and question why they were sent to a different location. Some tweet humorous suggestions for handling the situation, while others express their desire for their packages to arrive. Overall, the tweets convey a negative sentiment towards USPS.
Trend Analysis
- USPS package delivery issues
- Customer frustration with USPS and seeking assistance through @USPSHelp
- Package tracking updates and location changes
- Humorous commentary and jokes about the situation
- Discussion of local Wisconsin businesses and attractions
Types of Tweets
Number of Retweets
23
Percentage of total tweets
2%
Number of Original tweets
402
Percentage of total tweets
47%
Number of tweets that contain Mentions
839
Percentage of total tweets
100%
Number of tweets that were Replies
404
Percentage of total tweets
48%
Number of tweets that were Quotes
16
Percentage of total tweets
1%
Number of tweets that contain Hashtags
39
Percentage of total tweets
4%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 417 |
| Twitter Web App | 199 |
| Twitter for Android | 192 |
| Twitter for iPad | 11 |
| Khoros CX | 7 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ScottPresler | #ThePersistence | I helped defeat Hillary, Cheney, & organized the Baltimore cleanup. Not stopping for a gosh darn second. | 1,355,438 |
| USPS | U.S. Postal Service | The official Twitter account of the United States Postal Service, managed by the Social Media staff at USPS HQ. For customer service, please tweet @USPSHelp | 396,565 |
| ConceptualJames | James Lindsay, mansplaining the girl-boss mindset | Pro-America. Anti-Communist. Based af. 🇺🇲🇺🇲🇺🇲 | 370,528 |
| USPSHelp | USPS Help | Welcome to the U.S. Postal Service official Social Customer Response site. Hours of Operation: M-F: 8am-10pm ET. Sat: 10am-6:30pm ET. Closed Sunday. | 122,719 |
| PostOffice | Post Office | We’re here to support our growing community ❤️ #WeCanHelpWithThat Read our social policy: https://t.co/zcfqiuBwca | 63,790 |
| jenvanlaar | Jennifer Van Laar | Mg Ed @redstate @bualumni #LawGeek #BoyMom #girlgramie #RamsHouse #AlwaysLA #TarHeels #UCLA #GKG #keeppounding | 50,092 |
| SaintRPh | Matt Dawson | Artist. Twitter’s Pharmacist. Louisiana Man | 28,524 |
| gxldpevrls | brianna 🌻 | 25. 🇧🇧. she/her. | 25,356 |
| business901 | Joe Dager | A Freelance Sales and Marketing practitioner that specializes in Business Development and Lead Generation. | 25,274 |
| BIvymusic | 🅱️.Ivy 👟 The ASC🪬 | Sneaker Enthusiast sz 12 👟 | Owner of Chess N Checks @chessnchecks | 24,465 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ScottPresler | #ThePersistence | I helped defeat Hillary, Cheney, & organized the Baltimore cleanup. Not stopping for a gosh darn second. | 33,844 |
| USPSHelp | USPS Help | Welcome to the U.S. Postal Service official Social Customer Response site. Hours of Operation: M-F: 8am-10pm ET. Sat: 10am-6:30pm ET. Closed Sunday. | 27,027 |
| Fred_Page | Fred Page | Supporting workforce transformation and readiness at SAP, through experiential learning & leadership development programs. The views expressed are my own. | 12,636 |
| jenvargas | Jen | Host @TheFilmSlam | @FilmFlorida @OrangeTVFL | #HiPam | #NightCourt fan | #a11y 🏳️⚧️🏳️🌈| #BlackLivesMatter | Boss = @bunmking | 11,540 |
| RantyAmyCurtis | Amy Curtis | RN, Mom, Catholic, nerd. Nil desperandum. Dulcius ex asperis. | “But what is grief, if not love persevering?” | No politician is smart enough to run my life. | 9,665 |
| gxldpevrls | brianna 🌻 | 25. 🇧🇧. she/her. | 7,790 |
| onemillioncubs | onemillioncubs | A baseball nerd's quest to collect one MILLION Chicago Cubs baseball cards. Current Cubs baseball card count: 882,921 | 6,817 |
| CraigR3521 | Ultra Craigé Schmuckatelli 🇺🇸 | Gruff, but loveable, black belt, husband, father, Catholic, beekeeper. True Scotsman. Irish Goodbye expert. Chill-deficient. Harsher of mellows. Gen X. | 5,708 |
| PadreAllen | Fr. Kenneth Allen | “Be long-suffering and prudent, and you will obtain mastery over wickedness and accomplish all justice." (Shepard of Hermas) Catholic Priest - ille, eum | 5,640 |
| Oshes | Miss Zac | $zhladik88 #CashAppInBio @cashapp | 5,004 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| SaintRPh | Artist. Twitter’s Pharmacist. Louisiana Man | 32 |
| rajarcr | - | 12 |
| BBOY411 | Chicago ✈️ LA 📍 | 11 |
| WarriorCards65 | Collect Cubs, Chiefs, Royals, KU Jayhawks Alumni Cheap Breaks on weekends, run through eBay Primarily Same Name on YouTube & eBay, Sportlots linked below! | 9 |
| JDMyers77397139 | Please do not DM me. I will ignore you, so don't waste your time | 5 |
| AsadAnsariAfri2 | - | 5 |
| jmshghtwr | - | 5 |
| SustLiz | Sustainability/Environmental Management Professional. Sustainability, Low Impact Living, Wellbeing, Feminism/Equality, Plant Based. Views are my own. She/Her | 5 |
| CoderInCrisis | Grand High Introvert, Isla Introverta. Technomage. Media personality. More engaging than 'VICE'. I explain the jokes, YOU SEE. A CoderDyne Company. | 5 |
| USPSHelp | Welcome to the U.S. Postal Service official Social Customer Response site. Hours of Operation: M-F: 8am-10pm ET. Sat: 10am-6:30pm ET. Closed Sunday. | 5 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638565706756243456 | So an update: @USPSHelp has contacted me and an agent is assigned to my case, for some reason during the middle of the night about 40 packages just up and went to Oak Creek, WI. Idk why. That’s on the opposite end of the country. More updates soon https://t.co/fglai9isO6 | 8 |
| 1638936528205365249 | More updates! So some of the packages trapped in Alexandria LA for some reason have come back across the River and are in Pineville! Idk what the hell is happening. I really do not like the post office this week. @USPSHelp @USPS https://t.co/IJCrcByLZS | 6 |
| 1638962478083379200 | So it looks like the ones in Oak Creek have been dispersed to their locations. Idk why they went to Wisconsin. But we’re still looking at 59 that are stuck so I’ll keep you updated @USPSHelp https://t.co/IJCrcBzjPq | 3 |
| 1638937333792911360 | @SaintRPh @USPSHelp @USPS Your missing packages need their own Twitter account. | 2 |
| 1638788395584622593 | 2. was put in your care to deliver to a destination. @USPS kindly refrain from causing more mental and psychological damage to the recipient's health. Deliver the parcel 📦 with the shortest possible time and please let's know where it is at the moment. @USPSHelp @USPSNewsHQ https://t.co/98fj6Eqh2F | 2 |
| 1638877878527082496 | @HmBrewer72 @SaintRPh @USPSHelp That's streamlined. | 1 |
| 1639850236846698496 | @USPSHelp My package was taken by one of your personell and I keep getting the runaround. I have video footage of your person not delivering my items, at the time he marked the package as delivered. That is theft. 50St/Sanson St Post Office Phila PA 19139. https://t.co/gtN0mDeKOr | 1 |
| 1640790318499897364 | I need an update on my package. I sent you a DM but you’re not responding @USPSHelp | 1 |
| 1640424203487723535 | I need an update on a package. Check your DM @USPSHelp | 1 |
| 1639293210559225858 | Is USPS down? Yes. #USPS status: Users saying that USPS is having issues. More: https://t.co/FSpDhLJGNx Seeing this? Retweet so @USPSHelp knows who's affected. 🙏 #USPSDown 😱 https://t.co/xogVOYowmt | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638565706756243456 | So an update: @USPSHelp has contacted me and an agent is assigned to my case, for some reason during the middle of the night about 40 packages just up and went to Oak Creek, WI. Idk why. That’s on the opposite end of the country. More updates soon https://t.co/fglai9isO6 | 120 |
| 1638936528205365249 | More updates! So some of the packages trapped in Alexandria LA for some reason have come back across the River and are in Pineville! Idk what the hell is happening. I really do not like the post office this week. @USPSHelp @USPS https://t.co/IJCrcByLZS | 72 |
| 1640498355565629442 | @USPSHelp i will boil you | 18 |
| 1638707017564008448 | @ConceptualJames GODDAMN USPS @USPSHelp WHERE'S GATOR'S GRIFTER MONEY | 18 |
| 1638962478083379200 | So it looks like the ones in Oak Creek have been dispersed to their locations. Idk why they went to Wisconsin. But we’re still looking at 59 that are stuck so I’ll keep you updated @USPSHelp https://t.co/IJCrcBzjPq | 15 |
| 1638707151945310208 | @drrollergator @USPSHelp Send Jame's first! | 15 |
| 1638567094613680129 | @SaintRPh @USPSHelp Oak Creek, WI is a nice little town just South of Milwaukee. You prints will enjoy their visit. If you can contact them, tell them to stop by Blain's Farm & Fleet. It's like Wal-Mart, but for farmers, so you don't have get all dressed up. | 13 |
| 1638937333792911360 | @SaintRPh @USPSHelp @USPS Your missing packages need their own Twitter account. | 12 |
| 1638621904276963329 | @SaintRPh @USPSHelp You're obviously going to have to do some sort of Van Gogh take on a Post Office box now.... | 10 |
| 1638626816217718805 | @soirchick @USPSHelp Ya know what! That’s a great idea | 9 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #usps | 12 |
| #ebay | 5 |
| #customerservice | 3 |
| #uspsdown | 3 |
| #uspssucks | 3 |
| #fail | 2 |
| #uspshelp | 2 |
| #informeddelivery | 2 |
| #idtheft | 2 |
| #amazon | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @uspshelp | 850 |
| @usps | 259 |
| @saintrph | 99 |
| @ups | 19 |
| @cardpurchaser | 19 |
| @askebay | 17 |
| @oigusps | 15 |
| @crapplefratz | 12 |
| @uspsnewshq | 10 |
| @askpaypal | 10 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
10
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 8 | rolling_on_the_floor_laughing |
| 🤷🏾♂️ | 8 | man_shrugging_medium-dark_skin_tone |
| 😂 | 8 | face_with_tears_of_joy |
| 😭 | 7 | loudly_crying_face |
| 😡 | 5 | enraged_face |
| ❓ | 5 | red_question_mark |
| 🤬 | 4 | face_with_symbols_on_mouth |
| 🙏 | 4 | folded_hands |
| 🤦♂️ | 4 | man_facepalming |
| 🤔 | 3 | thinking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 57 |
| People & Body | 25 |
| Symbols | 6 |
| Objects | 3 |
| Activities | 1 |