Tweets Analysis - Keyword: @ubaldi
Overview
Total number of tweets analysed
16
Earliest tweet was on
2023-02-12
Latest tweet was on
2023-02-21
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
Ubaldi is a customer service company which receives both positive and negative feedback. People appreciate the exceptional service they receive while some are left disappointed with the after sales service. Other customers have issues with products they ordered, either not receiving them or waiting long times to receive a response. Lastly, customers can receive a 20 euro welcome gift by joining.
Topic Modeling
- Customer Service and Quality service
- Return Policies and Exchange Processes
- Necessary Documentation for Returns and Exchanges
- Promotions and Deals
- Product Availability and Delivery Times
Emotional Analysis
The overall sentiment of these tweets towards @ubaldi is mostly negative. There is a sense of frustration and disappointment expressed by many of the tweets due to the lack of customer service, long wait times, and failure to receive the products they ordered. There is also some humor expressed in a few of the tweets, such as the one about the TV commandée.
Trend Analysis
- Positive customer service experience with @ubaldi
- Negative customer service experience with @ubaldi
- Promotions through @ubaldi
- Product quality of @ubaldi
- Product delivery time from @ubaldi
Types of Tweets
Number of Retweets
2
Percentage of total tweets
12%
Number of Original tweets
6
Percentage of total tweets
37%
Number of tweets that contain Mentions
16
Percentage of total tweets
100%
Number of tweets that were Replies
8
Percentage of total tweets
50%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
3
Percentage of total tweets
18%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 8 |
| Twitter Web App | 4 |
| Twitter for iPhone | 2 |
| harpy for Twitter | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ubaldi | Ubaldi | Les grandes marques à prix discount : TV, Photo, Hi-Tech, Jeux Vidéo, Petit et Gros Electroménager, Ameublement, Literie, Bricolage, Jardinage, Puériculture | 11,649 |
| lauramercues | MERCUES | Adore le cinema , les animaux, la mode, les bons plans, http://t.co/iU0GwcR8Nuhttp://t.co/IFQFSuWYr2 | 256 |
| benoittravert | Benoît Travert Dit Néret | Membre @PMU_Hippique | 211 |
| AtheisteRep | Switch ToJOLLA | - | 182 |
| Marie76M | Marie76🌸 | #Gameuse #PS4🎮 soon #PS5/ #TVaddict #TLOU #TWD 📺/ #Lecture📚/ #🎾🏉⚽🏈/#Photographe en herbe 📷🌿🐦 / | 93 |
| anunnak1an | Mohamed Ait Abderrahman | software craftsmam, Java lover and Scrum Master 🤓tweets #java #craftsmanship #greenIt #agility #ddd | 43 |
| Benji_really | Bento | M - 9 for the GT86 | 35 |
| alexloulou1 | Alexandre S. | - | 27 |
| Margauxvelten | Margaux Velten | - | 9 |
| Gauthie86141221 | Gauth | - | 5 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| benoittravert | Benoît Travert Dit Néret | Membre @PMU_Hippique | 1,859 |
| lauramercues | MERCUES | Adore le cinema , les animaux, la mode, les bons plans, http://t.co/iU0GwcR8Nuhttp://t.co/IFQFSuWYr2 | 892 |
| ubaldi | Ubaldi | Les grandes marques à prix discount : TV, Photo, Hi-Tech, Jeux Vidéo, Petit et Gros Electroménager, Ameublement, Literie, Bricolage, Jardinage, Puériculture | 445 |
| Marie76M | Marie76🌸 | #Gameuse #PS4🎮 soon #PS5/ #TVaddict #TLOU #TWD 📺/ #Lecture📚/ #🎾🏉⚽🏈/#Photographe en herbe 📷🌿🐦 / | 354 |
| AtheisteRep | Switch ToJOLLA | - | 274 |
| housni_douillet | Housni Douillet | Un mec tah la paix | 160 |
| anunnak1an | Mohamed Ait Abderrahman | software craftsmam, Java lover and Scrum Master 🤓tweets #java #craftsmanship #greenIt #agility #ddd | 146 |
| Margauxvelten | Margaux Velten | - | 88 |
| alexloulou1 | Alexandre S. | - | 77 |
| PtiBiscuit2 | SamuraiCat | - | 25 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| lauramercues | Adore le cinema , les animaux, la mode, les bons plans, http://t.co/iU0GwcR8Nuhttp://t.co/IFQFSuWYr2 | 3 |
| AtheisteRep | - | 2 |
| alexloulou1 | - | 2 |
| Benji_really | M - 9 for the GT86 | 1 |
| Gauthie86141221 | - | 1 |
| Margauxvelten | - | 1 |
| Marie76M | #Gameuse #PS4🎮 soon #PS5/ #TVaddict #TLOU #TWD 📺/ #Lecture📚/ #🎾🏉⚽🏈/#Photographe en herbe 📷🌿🐦 / | 1 |
| PtiBiscuit2 | - | 1 |
| anunnak1an | software craftsmam, Java lover and Scrum Master 🤓tweets #java #craftsmanship #greenIt #agility #ddd | 1 |
| benoittravert | Membre @PMU_Hippique | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625418769735553027 | Le service client @ubaldi est vraiment exceptionnel....Je suis sur le cul.#MerciUbaldi | 1 |
| 1625019043190042625 | Rejoins-moi vite sur https://t.co/1gJjipgbRD ! Reçois un bon de 20 euros de bienvenue ! https://t.co/JT7Q6ULPDq via @ubaldi | 1 |
| 1628022439253794820 | @ubaldi B | 0 |
| 1628020703470530561 | @ubaldi Va falloir revoir sa culture boulangère c'est des bugnes sur la première photo! (Ou oreillettes selon les régions) | 0 |
| 1628005403945578496 | @ubaldi @Worlfinito | 0 |
| 1627983681406087168 | @ubaldi 🥞B. Team Crêpes | 0 |
| 1626153399585591297 | @ubaldi 1/je téléphone pour avoir des infos après consultation page Web.2/j attends longtemps, longtemps...3/je raccroche.4/ je vais sur la page Web d un concurrent. | 0 |
| 1625577668488925185 | Le service après vente n'est pas terrible chez @ubaldi 😕#retour #trescher | 0 |
| 1625521070622011392 | @ubaldi jamais vu un service après-vente aussi inopérant et honteux. Un mois et demi que mon appareil ne fonctionne pas et aucun élément sur la commande de pièce à remplacer malgré plusieurs appels. On me demande d’appeler moi-même la plateforme technique…. Bref, à fuir | 0 |
| 1625452238616371200 | @ubaldi Fait 😉 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1628005403945578496 | @ubaldi @Worlfinito | 1 |
| 1627983681406087168 | @ubaldi 🥞B. Team Crêpes | 1 |
| 1625452238616371200 | @ubaldi Fait 😉 | 1 |
| 1625418769735553027 | Le service client @ubaldi est vraiment exceptionnel....Je suis sur le cul.#MerciUbaldi | 1 |
| 1625093558569934848 | @ubaldi Bonjour, très bien, je vous envoie ça | 1 |
| 1625019043190042625 | Rejoins-moi vite sur https://t.co/1gJjipgbRD ! Reçois un bon de 20 euros de bienvenue ! https://t.co/JT7Q6ULPDq via @ubaldi | 1 |
| 1628022439253794820 | @ubaldi B | 0 |
| 1628020703470530561 | @ubaldi Va falloir revoir sa culture boulangère c'est des bugnes sur la première photo! (Ou oreillettes selon les régions) | 0 |
| 1626153399585591297 | @ubaldi 1/je téléphone pour avoir des infos après consultation page Web.2/j attends longtemps, longtemps...3/je raccroche.4/ je vais sur la page Web d un concurrent. | 0 |
| 1625577668488925185 | Le service après vente n'est pas terrible chez @ubaldi 😕#retour #trescher | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #merciubaldi | 2 |
| #retour | 1 |
| #trescher | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ubaldi | 16 |
| @worlfinito | 1 |
| @ptibiscuit2 | 1 |
| @lauramercues | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
37
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 3 | face_with_tears_of_joy |
| 🥞 | 1 | pancakes |
| 😕 | 1 | confused_face |
| 😉 | 1 | winking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| Food & Drink | 1 |