Tweets Analysis - Keyword: @theniyo
Overview
Total number of tweets analysed
102
Earliest tweet was on
2023-02-08
Latest tweet was on
2023-02-18
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
Four financial technology companies—Niyo, Fi Money, Jupiter Money, and Freo—offer "no hidden fees" accounts. Customers have experienced issues with these accounts such as debited funds without rationale and failed payments. Additionally, customers have complained about the customer service of Niyo, particularly about unresolved refund issues and server downtime. Other companies are also discussed in the tweets, such as Barstool Sports, DC Comics, ESPN, Elan Musk, NFL, USA Today, and Equitas Bank.
Topic Modeling
- FinTech and Neobanking: Niyo, Fi Money, Jupiter Money, Freo, Credit Card, Fintech, Neobanking
- Niyo Services: Travel Card, Customer Care, Refunds, Transactions
- Tech Startups: 50 Fast-Growing Tech Startups (2023), 6amcity, Seja Tiba, Matidoor.com
- Online Payments: Tap and Pay, Ecomm Transactions, Internet Banking, Refunds
- Regulatory Bodies: RBI, FinMin India, SBM Bank.
Emotional Analysis
The overall sentiment expressed in these tweets is one of frustration, confusion, and annoyance. Many of the tweets express confusion or dissatisfaction with the services provided by Niyo Global, such as slow customer service, failed transactions, and difficulty accessing online banking. Other tweets express appreciation for the services provided, such as smooth process and quick delivery. There is also a sense of urgency in some of the tweets, as users are trying to manage their finances in time for upcoming travel or expenses.
Trend Analysis
- Fintech
- Neobank
- Creditcards
- Online Transactions
- International Banking
Types of Tweets
Number of Retweets
8
Percentage of total tweets
7%
Number of Original tweets
58
Percentage of total tweets
56%
Number of tweets that contain Mentions
102
Percentage of total tweets
100%
Number of tweets that were Replies
36
Percentage of total tweets
35%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
21
Percentage of total tweets
20%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 53 |
| Twitter for iPhone | 30 |
| Twitter Web App | 14 |
| Konnect Insights | 2 |
| Zlappo.com | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| explodingtopics | Exploding Topics | Discover rapidly growing trends before they take off. | 24,411 |
| dipakhaldar02 | Dipak Haldar | Consultant: Recruitment | Digital Marketing | Hotel & Hospitality#Powermeditation #PranicHealer #VipassanaAlumni @IIMKsp @digirev1वसुधैव कुटुम्बकं | 10,502 |
| EquitasBank | EquitasBank | Official handle of Equitas Small Finance Bank Limited.NB: Guard your Privacy! Don’t post your contact details in the public domain, DM it to us ! | 7,845 |
| creditcardz_in | CreditCardz | I write at https://t.co/2JJWRso1jC💳 Credit card enthusiast. Learning and sharing how to maximize #rewardpoints, #airmiles on #creditcards.Views are personal | 5,557 |
| DCBBank | DCB Bank | Welcome to DCB Bank, a new generation private sector bank. For Customer Support visit https://t.co/yYtXyt2Raa.To remit log on to https://t.co/VNZNsgbWCC | 4,653 |
| FiCares | Fi_Cares | Official support handle for @bank_on_fi Happy to help you! | 893 |
| megabored | Mani | Product Manager who codes. Helping Indians find inclusive support for their mental health on https://t.co/3OtfJ2M50p 🌏Views Personal. He/Him | 758 |
| pravin2404 | Pravin Parmar | Volunteer at WCAsia | @WordPress by ♥️ | Technopreneur | Avenger Rider | Believe in Karma, Law of Attraction & Hardwork | #PoweredByPravin | 573 |
| UpdeshMotePatil | Ar.Updesh Mote Patil | 🔰District Social Media Co-convenor @bjp4Uttarnagar🔰National I.T. and Social Media Convenor @WOWF4India🔰Artist by Profession | 531 |
| Prasanna2896 | Prasanna | प्रसन्ना | Neither Secular Nor Socialist | Polyglot | Founder | Investor | Angel | Idea ka Paisa | Hello Elon | 🛵 | 461 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| dipakhaldar02 | Dipak Haldar | Consultant: Recruitment | Digital Marketing | Hotel & Hospitality#Powermeditation #PranicHealer #VipassanaAlumni @IIMKsp @digirev1वसुधैव कुटुम्बकं | 10,882 |
| Prasanna2896 | Prasanna | प्रसन्ना | Neither Secular Nor Socialist | Polyglot | Founder | Investor | Angel | Idea ka Paisa | Hello Elon | 🛵 | 3,355 |
| FreebirdGhalib | Vinit Raichandani🇮🇳 | I love poetry, tech, sports and politics. Lost in Translation. Conversationalist.Views are Personal. RTs are not endorsements. | 1,763 |
| prajwal_jolli | PPP | Food. Twitter. Work. In that order.•--•/•-•/•-/•---/•--/•-/•-•• •---/---/•-••/•-••/•• | 1,155 |
| girmit_cha | Harry | धर्मो रक्षति रक्षितः🚩 भारतीय 🇮🇳 Technocrat 👨🏻💻 Realist✨ Tech / Biz / Stonks / Economics! 📈💰 I'm a GeM 💎 Be the dawn of the light you want to see!💫 | 1,084 |
| vipinsoni102 | Vipin Soni🇮🇳🔁🇦🇲 | MEDICAL STUDENT. Tweets,RT's are in personal capacity. | 943 |
| an5had | An5had | UI UX | 720 |
| actuary_baniya | ak | Aspiring towards multibagger ✨ | 670 |
| Musraf088 | Musraf Kuresi | - | 659 |
| tarunmallappa | sea_eagle | Nature photographer. I enjoy picturing birds, mammals in their natural habitats. | 612 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Tarunkhorana | - | 9 |
| thenitinsinha | - | 5 |
| Nasar58805289 | new to twitter | 3 |
| VikramBhakar_ | Punishment Is The Only Justice For The Unjust ⚡️ | 3 |
| imnaveed63 | Remember me in your prayers💖💞 | 3 |
| Henil_17 | Crypto Geek, Occasional Coder, Perpetual Overthinker . | 3 |
| rehaanabdullah9 | You see, everyone has a story but mine is a mystery. Follow me to come along. | 3 |
| dipakhaldar02 | Consultant: Recruitment | Digital Marketing | Hotel & Hospitality#Powermeditation #PranicHealer #VipassanaAlumni @IIMKsp @digirev1वसुधैव कुटुम्बकं | 3 |
| mohitchawIa | Management Consultant | Delhi | Hyderabad | 3 |
| vipinsoni102 | MEDICAL STUDENT. Tweets,RT's are in personal capacity. | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625179027169488897 | Find out the truth behind "No Hidden Fees" bank accounts from Niyo, Fi Money, Jupiter Money and Freo. Read herehttps://t.co/EF8cQrvXNd#creditcardz #creditcard #fintech #neobank@theniyo @TheJupiterApp @Bank_on_Fi @FreoSave | 3 |
| 1626093072911335425 | The truth behind "No Hidden Fees" bank accounts from Niyo, Fi Money, Jupiter Money and Freo. Read herehttps://t.co/lYpdTLfdFu…#creditcardz #creditcard #fintech #neobank@theniyo @TheJupiterApp @Bank_on_Fi @FreoSave | 2 |
| 1625548736511483905 | @theniyo @NiyoSupport I am using your Niyo global card (SBM bank variant) in Dubai and I am facing the below issue multiple times:“TAP and Pay” is showing unauthorised/failed at POS machine but money is getting debited from my account. What sort of international card is this? | 1 |
| 1626496984818278401 | @theniyo what a pathetic customer service ! INR 87480 got deducted on 4th of Jan for a failed transaction and I thought your system will refund in few days but it didn’t so I raised ticket 1543012 on 25th jan and I was promised that I will get refund and wait is still on! | 1 |
| 1625911657292787712 | @DCBBank @theniyo what is this sorcery? Savings account ka balance negative kaise ho sakta h with no transactions?Close down my account immediately or sort this. https://t.co/lmQKMUxUho | 1 |
| 1625963170870497282 | 50 Fast-Growing Tech Startups (2023)Featuring:- @theniyo- @6amcity- @seja_tiba- @matidor_comhttps://t.co/1czoqkKLeG | 1 |
| 1626499486141800449 | Then again waited for 15 days and contacted same response . @theniyo you should shut the shop if you can’t manage .. https://t.co/YmkF5drMen | 1 |
| 1626993871065317377 | @theniyo when are the online transactions going to resume on NiyoGlobal Debit card ?? Its very difficult to manage expenditures without ecomm usage! | 0 |
| 1625342745219833856 | @sbmbankindia @theniyo I tried withdrawing 800$. My card was declined. I talked to the customer care at Niyo, they said you are experiencing server down time. Now all of a sudden money was debited from my account. Please help me out, I never received the cash. @RBI@FinMinIndia https://t.co/XrsHhmfH2s | 0 |
| 1625063198939312128 | @sidhant @WIONews Then please take action on your #SBMBank 's @sbmbankindia division 😤Because of their KYC/Financial discrepancy the @RBI has now banned them from making foreign remittances 😒We users had to suffer a lot because of it as it powers so many payment platforms and @theniyo . https://t.co/coLOXCF1CZ | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626093072911335425 | The truth behind "No Hidden Fees" bank accounts from Niyo, Fi Money, Jupiter Money and Freo. Read herehttps://t.co/lYpdTLfdFu…#creditcardz #creditcard #fintech #neobank@theniyo @TheJupiterApp @Bank_on_Fi @FreoSave | 5 |
| 1624811914521088001 | Thank you the team of Niyo Global ( @theniyo ) for smooth process and very quick delivered to home. #NiyoGlobal #Niyo #TravelCard https://t.co/703Mh8hBhC | 3 |
| 1625336832488513537 | @theniyo Around 800$ just got debited from my account without any reason. I had tried withdrawing money in the afternoon but my card was declined. Customer care at niyo said that it was due to server downtime. Now money suddenly got debited at night from same ATM. Pls help me. | 2 |
| 1625963170870497282 | 50 Fast-Growing Tech Startups (2023)Featuring:- @theniyo- @6amcity- @seja_tiba- @matidor_comhttps://t.co/1czoqkKLeG | 2 |
| 1626930495882776580 | niyo global 11February i tried to withdrew97000KZTform atm in shymkent Kazakhstan My transaction was declined but aftersometime i got debitmessage I haveraised issue in chatsupportbutmy moneyhavenot beenreversed yet.Plshelp i'mstudent andstuck @theniyo @NiyoSupport @sbmbankindia | 1 |
| 1625548736511483905 | @theniyo @NiyoSupport I am using your Niyo global card (SBM bank variant) in Dubai and I am facing the below issue multiple times:“TAP and Pay” is showing unauthorised/failed at POS machine but money is getting debited from my account. What sort of international card is this? | 1 |
| 1625852745004761088 | Looking for recommendation #USA #bot https://t.co/sdnGtayV1C@WHO @barstoolsports @premierleague @DCComics @espn @elonmusk @eldadfux @NFL @premierleague @GoogleForEdu @AWS_Gov @GoogleForEdu @Inkedmag @theniyo @USATODAY @TeamUSACollege | 1 |
| 1625401709962076160 | @theniyo I was trying to add money on my account but the payment failed. It was a big amount. My flight is in next few hours. I have not received the refund. Your customer care is so pathetic. Nobody responds. | 1 |
| 1626458939704631297 | @theniyo @Vinaybagree More than 15 hrs since i did my first IMPS credit transaction for #NiyoGlobalCard in #SBM and still unable to update / view account balance.How am I supposed to trust you while travelling abroad???@sbmbankindia #Travel #customerexperience | 1 |
| 1626565788990853120 | @theniyo what a stupid app u have i transfered 50k to niyo account i got credited massage when i was using your app your app is not updating my balance now i have use my card | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #niyoglobal | 7 |
| #creditcard | 4 |
| #fintech | 4 |
| #neobank | 4 |
| #niyo | 3 |
| #support | 2 |
| #sbm | 2 |
| #creditcardz | 2 |
| #sbmbank | 2 |
| #rbi | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @theniyo | 102 |
| @niyosupport | 36 |
| @sbmbankindia | 29 |
| @bank_on_fi | 10 |
| @rbi | 8 |
| @vinaybagree | 6 |
| @thejupiterapp | 5 |
| @freosave | 4 |
| @lfc | 4 |
| @premierleague | 4 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
8
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 2 | rolling_on_the_floor_laughing |
| 🤦🏻♂️ | 2 | man_facepalming_light_skin_tone |
| 🙋🏽♂️ | 1 | man_raising_hand_medium_skin_tone |
| 🔥 | 1 | fire |
| 😤 | 1 | face_with_steam_from_nose |
| 😒 | 1 | unamused_face |
| 😉 | 1 | winking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| People & Body | 3 |
| Travel & Places | 1 |