Tweets Analysis - Keyword: @sykescottages

Overview

Total number of tweets analysed

23

Earliest tweet was on

2023-03-18

Latest tweet was on

2023-03-26

Tweets covering

8 days

Average age of authors' accounts

11 years


Summarization

The tweets contain mixed opinions about Sykes Cottages, a holiday cottage rental company. Some users have praised the quality of their accommodations and customer service, while others have expressed dissatisfaction and frustration with issues such as cancelled bookings, poor communication, and aggressive behavior from staff. There are also tweets requesting responses from Sykes Cottages regarding unresolved disputes and concerns about their business practices.

Topic Modeling

  1. Positive experience with Sykes Cottages: Lesbury cottage
  2. Negative experience with Sykes Cottages: customer care
  3. Positive experience with Sykes Cottages: Tan Meredydd cottage
  4. Negative experience with Sykes Cottages: scam, no response
  5. Negative experience with Sykes Cottages: credit control and refund issues

Emotional Analysis

The tweets express a range of emotions towards Sykes Cottages, a holiday cottage rental company. Some tweets express positive emotions such as satisfaction with a pleasant stay, while others express negative emotions such as frustration, anxiety, and anger towards the company's customer service, cancellation policies, and billing practices. Some tweets also call for action from authorities or media outlets to investigate the company's behavior. Overall, there is a mix of both positive and negative emotions towards the company in these tweets.

Trend Analysis

  1. Staycation recommendations and positive reviews of holiday cottages, particularly in Northumberland and Snowdonia
  2. Negative experiences and complaints about customer service from Sykes Cottages
  3. Requests and frustrations with obtaining responses and resolving issues with Sykes Cottages
  4. Reports of threatening and intimidating behavior from Sykes Cottages towards customers, particularly towards pensioners
  5. Warnings and negative reviews of Sykes Cottages on social media and review platforms like Trustpilot

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

1

Percentage of total tweets

4%

Number of Original tweets

15

Percentage of total tweets

65%

Number of tweets that contain Mentions

23

Percentage of total tweets

100%

Number of tweets that were Replies

7

Percentage of total tweets

30%

Number of tweets that were Quotes

0

Percentage of total tweets

0%

Number of tweets that contain Hashtags

4

Percentage of total tweets

17%


Top 5 devices used to tweet

Source Count
Twitter for iPhone 15
Twitter for Android 5
Twitter Web App 2
Twitter for iPad 1

What devices were used to tweet


Top 10 accounts with highest followers count

Username Name Bio Followers count
MsMelanieSykes Melanie Sykes writer, speaker & editor in chief of @thefrank_mag autistic & ADHD 🌎 https://t.co/Zmam1gOOGX 176,733
jambof3tornado Oscars dad Hoodad to Oscar the yellow Lab! sometimes Oscar posts on his own with a little help. 3,247
KateTlifecoach Kate Tilston Lifecoach/ Wife/Step Mum & winner of the Girls Over & Under Race SW Primary Schools 1977 909
chrisNUFCready chris ready Loves nufc, laughs and a general piss-up 517
HealyHynes Healy Hynes Property | Technology | https://t.co/RRkrrn5FjP 441
pgsaunders P design, politics🗣, 🏏 & much else. lamenting the alteration of a cherished landscape🏗. usual t&c apply, incl rt ≠ agreement 345
littlhousewales The Little House The Little House is a unique holiday let located in the stunning Welsh mountains of Snowdonia. Newly refurbished it sleeps 4. Wifi. No Pets. 164
DomJBoyle Dom Boyle All robust views are personal. 149
rachyhytn Rachelle Mummy & Wifey 87
neilhague2 Neil Hague - 38

Top 10 accounts with highest friends count

Username Name Bio Followers count
HealyHynes Healy Hynes Property | Technology | https://t.co/RRkrrn5FjP 1,437
chrisNUFCready chris ready Loves nufc, laughs and a general piss-up 1,247
pgsaunders P design, politics🗣, 🏏 & much else. lamenting the alteration of a cherished landscape🏗. usual t&c apply, incl rt ≠ agreement 944
KateTlifecoach Kate Tilston Lifecoach/ Wife/Step Mum & winner of the Girls Over & Under Race SW Primary Schools 1977 845
jambof3tornado Oscars dad Hoodad to Oscar the yellow Lab! sometimes Oscar posts on his own with a little help. 530
rachyhytn Rachelle Mummy & Wifey 401
DomJBoyle Dom Boyle All robust views are personal. 398
MsMelanieSykes Melanie Sykes writer, speaker & editor in chief of @thefrank_mag autistic & ADHD 🌎 https://t.co/Zmam1gOOGX 366
littlhousewales The Little House The Little House is a unique holiday let located in the stunning Welsh mountains of Snowdonia. Newly refurbished it sleeps 4. Wifi. No Pets. 211
neilhague2 Neil Hague - 119

Most active users

Username Bio Number of tweets
KateTlifecoach Lifecoach/ Wife/Step Mum & winner of the Girls Over & Under Race SW Primary Schools 1977 9
Neilo1983 - 2
chrisNUFCready Loves nufc, laughs and a general piss-up 2
jambof3tornado Hoodad to Oscar the yellow Lab! sometimes Oscar posts on his own with a little help. 2
DomJBoyle All robust views are personal. 1
HealyHynes Property | Technology | https://t.co/RRkrrn5FjP 1
MsMelanieSykes writer, speaker & editor in chief of @thefrank_mag autistic & ADHD 🌎 https://t.co/Zmam1gOOGX 1
littlhousewales The Little House is a unique holiday let located in the stunning Welsh mountains of Snowdonia. Newly refurbished it sleeps 4. Wifi. No Pets. 1
neilhague2 - 1
oldfogie2 I’m only on this rotten App because it’s the only way you can complain to people in NEWS AGENCIES 1

Tweets per day


Top 10 tweets with highest Retweet count

ID Text Retweet count
1639340925942890513 The customer care @sykescottages has been horrendous- in fact, it has been bullying & really unpleasant behaviour. They have made two pensioners feel anxious & vulnerable which is totally unacceptable so we will now be taking matters further. 1
1640110998240776192 @sykescottages are a scam company- DO NOT BOOK. I canceled a booking with 6 months notice to spare and they are charging me ÂŁ360. This is in September so they will undoubtedly fill the room too and are rinsing me for cash. DO NOT BOOK #MYSYKESSTAY 0
1638180926587846656 Any chance of somebody replying @sykescottages 0
1637012004509499392 @sykescottages have been trying to get a call back from a manager for nearly 2 months after several emails and calls. Very disappointing service after listing our property with you for 7 years. Would appreciate a call back asap. 0
1637031141952700416 @BBCSpotlight my Dad & his partner are having dreadful issues with @sykescottages who are threatening to take them to court. As you can imagine it’s making them hugely anxious & upset - we’re contacting you by email to see if you can look into it as apparently 0
1637175871541788674 @DexyDuck @MsBecksR We stayed in Lesbury just outside Alnwick,loads of Northumberland beaches on the doorstep. We stayed at millers retreat, booked through @sykescottages To be honest its one of the best cottages we've stayed in. 0
1637187469794762754 @MsBecksR @DexyDuck @sykescottages Very welcome. If you need any more info just give me a shout!! 0
1637206348730363905 @SimonCalder @sykescottages @JBandpartners https://t.co/O09Kj1ONdc 0
1637206902990929920 @VisitEnglandBiz @sykescottages https://t.co/6PqoN1GFcA 0
1637798320826351616 The Little House - Tan Meredydd - is only 5 minutes from #Beddgelert and makes the perfect base to explore all of beautiful #Snowdonia! #airbnb #northwales #beddgelert #Eryri #snowdonia #menaiholidays #holidays #getaway #holidaycottage @visitwales @menaiholidays @sykescottages 0

Top 10 tweets with highest Like count

ID Text Like count
1637175871541788674 @DexyDuck @MsBecksR We stayed in Lesbury just outside Alnwick,loads of Northumberland beaches on the doorstep. We stayed at millers retreat, booked through @sykescottages To be honest its one of the best cottages we've stayed in. 4
1637187469794762754 @MsBecksR @DexyDuck @sykescottages Very welcome. If you need any more info just give me a shout!! 2
1639541472901967874 @KateTlifecoach @sykescottages Honestly, the bother we had a few years back getting a refund for a bloody covid cancellation was outrageous. First lockdown as well, so obviously wasn't our choice to cancel 1
1639340925942890513 The customer care @sykescottages has been horrendous- in fact, it has been bullying & really unpleasant behaviour. They have made two pensioners feel anxious & vulnerable which is totally unacceptable so we will now be taking matters further. 1
1637798320826351616 The Little House - Tan Meredydd - is only 5 minutes from #Beddgelert and makes the perfect base to explore all of beautiful #Snowdonia! #airbnb #northwales #beddgelert #Eryri #snowdonia #menaiholidays #holidays #getaway #holidaycottage @visitwales @menaiholidays @sykescottages 1
1640110998240776192 @sykescottages are a scam company- DO NOT BOOK. I canceled a booking with 6 months notice to spare and they are charging me ÂŁ360. This is in September so they will undoubtedly fill the room too and are rinsing me for cash. DO NOT BOOK #MYSYKESSTAY 0
1638180926587846656 Any chance of somebody replying @sykescottages 0
1637012004509499392 @sykescottages have been trying to get a call back from a manager for nearly 2 months after several emails and calls. Very disappointing service after listing our property with you for 7 years. Would appreciate a call back asap. 0
1637031141952700416 @BBCSpotlight my Dad & his partner are having dreadful issues with @sykescottages who are threatening to take them to court. As you can imagine it’s making them hugely anxious & upset - we’re contacting you by email to see if you can look into it as apparently 0
1637206348730363905 @SimonCalder @sykescottages @JBandpartners https://t.co/O09Kj1ONdc 0

Top 3 Languages Used In Tweets


Top 10 Hashtags used

Hashtag Count
#beddgelert 2
#snowdonia 2
#mysykesstay 1
#badservice 1
#terriblecustomerservice 1
#nohelp 1
#airbnb 1
#northwales 1
#eryri 1
#menaiholidays 1

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@sykescottages 23
@katetlifecoach 3
@bbcspotlight 2
@bbcwatchdog 2
@msbecksr 2
@dexyduck 2
@trustpilot 1
@chrisnufcready 1
@visitwales 1
@menaiholidays 1

Top 10 mentions

Wordcloud of Tweets