Tweets Analysis - Keyword: @SugarCRM
Overview
Total number of tweets analysed
46
Earliest tweet was on
2023-03-16
Latest tweet was on
2023-03-25
Tweets covering
9 days
Average age of authors' accounts
13 years
Summarization
SugarCRM is a CRM solution that offers lower total cost of ownership compared to Salesforce, and has won awards for its CRM suite. The company offers webinars and classes to help customers optimize their use of their product. SugarCRM is also partnered with other companies such as Triblio to offer enhanced features for clients. The company provides tips on how to switch CRM providers, and on how to fix misalignment between sales and marketing teams. Additionally, SugarCRM discusses the importance of data in building a strong CRM foundation, and how CX and CRM differ.
Topic Modeling
- SugarCRM Features and Benefits
- Customer Satisfaction and Retention
- Sales Efficiency and Productivity
- CRM and CX Comparison and Understanding
- Celebration and Awards
Emotional Analysis
The majority of the tweets express positive emotions towards SugarCRM and its functionalities, such as its lower total cost of ownership, compatibility with other software, and recognition in awards. The tweets also provide informative content, offering tips on how to switch CRM providers, the difference between CRM and CX, and classes available to learn about SugarCRM's features. Some tweets showcase excitement towards upcoming events, such as a CRM contender series and The Connected Customer 2023. Overall, the tweets convey a sense of enthusiasm and satisfaction towards SugarCRM as a reliable and useful tool for sales and customer service.
Trend Analysis
- SugarCRM's features and advantages compared to Salesforce
- Tips and insights on using CRM for customer satisfaction, growth, and alignment of sales and marketing teams
- Recognition and awards received by SugarCRM
- Partnerships and integration with other companies and technologies, such as Triblio and AI solutions
- Education and training opportunities for using SugarCRM, including classes and events
Types of Tweets
Number of Retweets
9
Percentage of total tweets
19%
Number of Original tweets
36
Percentage of total tweets
78%
Number of tweets that contain Mentions
46
Percentage of total tweets
100%
Number of tweets that were Replies
1
Percentage of total tweets
2%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
39
Percentage of total tweets
84%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Oktopost | 22 |
| Twitter Web App | 12 |
| Zoho Social | 4 |
| Hootsuite Inc. | 2 |
| Twitter for iPhone | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| SugarCRM | SugarCRM | SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work—no blind spots, no busy work, and no roadblocks. | 21,914 |
| twieberneit | Thomas Wieberneit @twieberneit@mastodon.world | Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation | 9,660 |
| RichBohn | Rich Bohn | Rich Bohn, the oldest living independent #CRM analyst! His first CRM review appeared in January-1985 and his passion for the topic has only grown since then! | 8,447 |
| sugarclint | Clint Oram | Chief strategy officer & co-founder of SugarCRM. Non-serial entrepreneur, expertise in CRM software and building companies, proud dad, avid traveler | 7,487 |
| GoModernSelling | Modern Selling Podcast | The #ModernSellingPodcast hosted by @GoVengreso CEO @M_3Jr is the go-to #podcast for anyone in B2B #sales! Follow and listen now on iTunes, Stitcher or Google! | 6,053 |
| NucleusResearch | Nucleus Research | Global provider of ROI-focused technology research and advisory services. Follow us on Instagram @ nucleus.research and LinkedIn | 2,672 |
| redk_uk | redk_net | CX and CRM consulting firm. Experts in Digital Transformation. | 2,412 |
| BrainSell | BrainSell | We help companies thrive by solving business challenges with guidance and technology. #CRM #ERP #BusinessIntelligence #MarketingAutomation #CX #GrowthEnablement | 2,190 |
| synolia | Synolia | Synolia accompagne les entreprises à délivrer une expérience d’exception à leurs clients tout au long de leur parcours. France - Chili - Canada | 1,919 |
| triblio | Triblio (a Foundry company) | Account-based marketing software that helps our clients generate demand and engagement from the targeted accounts they care about the most. #ABM #B2B | 1,604 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| RichBohn | Rich Bohn | Rich Bohn, the oldest living independent #CRM analyst! His first CRM review appeared in January-1985 and his passion for the topic has only grown since then! | 9,222 |
| twieberneit | Thomas Wieberneit @twieberneit@mastodon.world | Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation | 8,546 |
| SugarCRM | SugarCRM | SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work—no blind spots, no busy work, and no roadblocks. | 7,325 |
| GoModernSelling | Modern Selling Podcast | The #ModernSellingPodcast hosted by @GoVengreso CEO @M_3Jr is the go-to #podcast for anyone in B2B #sales! Follow and listen now on iTunes, Stitcher or Google! | 3,793 |
| jrushforth | Jason Rushforth | SVP & General Manager, America's SugarCRM | 2,109 |
| triblio | Triblio (a Foundry company) | Account-based marketing software that helps our clients generate demand and engagement from the targeted accounts they care about the most. #ABM #B2B | 2,021 |
| redk_uk | redk_net | CX and CRM consulting firm. Experts in Digital Transformation. | 1,953 |
| BrainSell | BrainSell | We help companies thrive by solving business challenges with guidance and technology. #CRM #ERP #BusinessIntelligence #MarketingAutomation #CX #GrowthEnablement | 1,251 |
| synolia | Synolia | Synolia accompagne les entreprises à délivrer une expérience d’exception à leurs clients tout au long de leur parcours. France - Chili - Canada | 1,167 |
| IAMCRM | Erik | CRM Evangelist - Marketing Automation - Cloud Deployments and Artificial Intelligence. #CRM #AI #UX | 1,065 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| sugarclint | Chief strategy officer & co-founder of SugarCRM. Non-serial entrepreneur, expertise in CRM software and building companies, proud dad, avid traveler | 8 |
| SugarCRM | SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work—no blind spots, no busy work, and no roadblocks. | 8 |
| twieberneit | Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation | 4 |
| redk_uk | CX and CRM consulting firm. Experts in Digital Transformation. | 3 |
| jrushforth | SVP & General Manager, America's SugarCRM | 3 |
| JimWardIII | #AI #CRM, #MarketingAutomation and #ERP #bi #rpa software expert. We’re a growth enablement company. | 2 |
| BrainSell | We help companies thrive by solving business challenges with guidance and technology. #CRM #ERP #BusinessIntelligence #MarketingAutomation #CX #GrowthEnablement | 2 |
| IAMCRM | CRM Evangelist - Marketing Automation - Cloud Deployments and Artificial Intelligence. #CRM #AI #UX | 2 |
| NucleusResearch | Global provider of ROI-focused technology research and advisory services. Follow us on Instagram @ nucleus.research and LinkedIn | 1 |
| RichBohn | Rich Bohn, the oldest living independent #CRM analyst! His first CRM review appeared in January-1985 and his passion for the topic has only grown since then! | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638869218522456064 | Congratulations to @SugarCRM customer @ARRIChannel on being the camera, lens and lighting technology behind multiple Oscar winners! 👏 👏 https://t.co/zmj53O7sCt #CX #Oscars #filmmakers | 1 |
| 1636745120740433920 | @SugarCRM has a 32% lower TCO compared to Salesforce for similar functionality. Access the full report: https://t.co/o32B4plOKm #roi #value #crm #tco #sales #service #marketing https://t.co/3qCxxA0VFC | 1 |
| 1637817534995996675 | Discover why data is so important for building a good foundation for CRM and growth at The Connected Customer 2023! 🎉 ⭐Tom Laidlaw, @FriezeArtFair 💡Ann Shackleton, Cochrane 💼 Lizzie Heywood, @SugarCRM https://t.co/wIKANbgso7 #TheConnectedCustomer2023 https://t.co/aalMXZyPJj | 1 |
| 1638543364986470401 | Triblio + @SugarCRM = a sweet combination 😋 Did you know that Triblio syncs with SugarCRM to support list building, predictive scoring, ROI reporting, and prioritizing accounts for sales? Learn more about our ✨sweet✨ partnership with Sugar here: https://t.co/FwJTt0mOFC https://t.co/WftGDT5jyH | 1 |
| 1638611517670039562 | Congratulations to my awesome company @SugarCRM for winning the Gold Stevie Award in the "CRM Suite - Midmarket, New Version" category, for the second year in a row! 🎉 👏 Read more here: https://t.co/3GMc6S3asg #CRM #award #CX @TheStevieAwards https://t.co/bZYT4HYrXK | 1 |
| 1638912368682909698 | With #customer retention at an all-time low, want to know how #sales companies can master the art of customer satisfaction to have an advantage?🤔 Learn from this ep of @GoModernSelling w Craig Charlton @SugarCRM & @M_3J @GoVengreso #podcast https://t.co/fuCUahnQKD | 1 |
| 1637888487189024768 | Join @SugarCRM's SVP & GM, Christian Wettre + Mobileforce’s CEO, Jagadish Bandhole to learn how you can eliminate sales bottlenecks & close deals faster. https://t.co/K6q3YFKrhx https://t.co/POMLGVEyT7 | 1 |
| 1639217766346690560 | Sugar users can lower total cost of ownership by up to 32% compared to Salesforce, while delivering similar functionality, @NucleusResearch report finds. Download this report to learn why customers are choosing @SugarCRM over Salesforce. ⬇️ https://t.co/Oe0Wm3DRdt #CRM | 1 |
| 1636804363430526984 | 🗓️ March 21: the Sugar Reporting class will teach you how to run reports efficiently in @SugarCRM. You'll get the hands-on experience necessary to use Sugar's Reports module to run, share, and schedule the reports you need. Enroll here: https://t.co/HINqZGVHUz #SugarU #CRM | 0 |
| 1636825370581401601 | @SugarCRM your latest update is making it impossible for us to send proposals! I’m trying to get support! | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638912368682909698 | With #customer retention at an all-time low, want to know how #sales companies can master the art of customer satisfaction to have an advantage?🤔 Learn from this ep of @GoModernSelling w Craig Charlton @SugarCRM & @M_3J @GoVengreso #podcast https://t.co/fuCUahnQKD | 5 |
| 1637888487189024768 | Join @SugarCRM's SVP & GM, Christian Wettre + Mobileforce’s CEO, Jagadish Bandhole to learn how you can eliminate sales bottlenecks & close deals faster. https://t.co/K6q3YFKrhx https://t.co/POMLGVEyT7 | 2 |
| 1636745120740433920 | @SugarCRM has a 32% lower TCO compared to Salesforce for similar functionality. Access the full report: https://t.co/o32B4plOKm #roi #value #crm #tco #sales #service #marketing https://t.co/3qCxxA0VFC | 2 |
| 1638543364986470401 | Triblio + @SugarCRM = a sweet combination 😋 Did you know that Triblio syncs with SugarCRM to support list building, predictive scoring, ROI reporting, and prioritizing accounts for sales? Learn more about our ✨sweet✨ partnership with Sugar here: https://t.co/FwJTt0mOFC https://t.co/WftGDT5jyH | 2 |
| 1639107789204365312 | Sugar users can lower total cost of ownership by up to 32% compared to Salesforce, while delivering similar functionality, @NucleusResearch report finds. Download this report to learn why customers are choosing @SugarCRM over Salesforce. ⬇️ https://t.co/phrjXGoyr0 #CRM | 2 |
| 1638611517670039562 | Congratulations to my awesome company @SugarCRM for winning the Gold Stevie Award in the "CRM Suite - Midmarket, New Version" category, for the second year in a row! 🎉 👏 Read more here: https://t.co/3GMc6S3asg #CRM #award #CX @TheStevieAwards https://t.co/bZYT4HYrXK | 2 |
| 1638921069691293696 | How can you tell if #sales and #marketing teams are misaligned? ⚠️ Leaders aren’t meeting regularly ⚠️ Customers don’t engage with content ⚠️ Sales complains of low quality leads Learn how to spot and fix misalignment on our blog! https://t.co/q0hgpO5cQw @SugarCRM | 2 |
| 1638613874760101888 | @sugarclint @SugarCRM @TheStevieAwards Congrats on the back-to-back win. Time to celebrate with the team! | 2 |
| 1637817534995996675 | Discover why data is so important for building a good foundation for CRM and growth at The Connected Customer 2023! 🎉 ⭐Tom Laidlaw, @FriezeArtFair 💡Ann Shackleton, Cochrane 💼 Lizzie Heywood, @SugarCRM https://t.co/wIKANbgso7 #TheConnectedCustomer2023 https://t.co/aalMXZyPJj | 1 |
| 1637886745013264399 | So proud of the winners of the @SugarCRM 2023 Partner Awards! 🏆 These awards recognize Sugar's top-performing partners globally. Check out the winners here! ➡️ https://t.co/GunGn2CzNu #SugarCRMSKO #SugarCRMPartner #CRM | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #crm | 28 |
| #cx | 10 |
| #sales | 6 |
| #marketing | 5 |
| #podcast | 4 |
| #roi | 3 |
| #oscars | 3 |
| #filmmakers | 3 |
| #sugarcrm | 3 |
| #customerexperience | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @sugarcrm | 46 |
| @nucleusresearch | 4 |
| @hubspot | 4 |
| @arrichannel | 3 |
| @gomodernselling | 3 |
| @thestevieawards | 3 |
| @m_3j | 2 |
| @govengreso | 2 |
| @sugarclint | 2 |
| @friezeartfair | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
93
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 👏 | 8 | clapping_hands |
| 🎉 | 4 | party_popper |
| ✨ | 4 | sparkles |
| ⬇️ | 3 | down_arrow |
| ⚠️ | 3 | warning |
| 🤔 | 2 | thinking_face |
| 😋 | 2 | face_savoring_food |
| ⭐ | 2 | star |
| 💡 | 2 | light_bulb |
| 💼 | 2 | briefcase |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 11 |
| Activities | 9 |
| Symbols | 8 |
| Objects | 7 |
| Travel & Places | 4 |
| Smileys & Emotion | 4 |