Tweets Analysis - Keyword: @StGeorgeBank
Overview
Total number of tweets analysed
12
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-28
Tweets covering
5 days
Average age of authors' accounts
10 years
Summarization
Customers are expressing frustration with St. George Bank's lack of customer service options, particularly the use of automated systems instead of real people. There have also been reports of issues with transaction processing and PayID set-up. One customer has recommended avoiding the bank altogether. BTC Archive and MillBaX Capital have offered to investigate the issues.
Topic Modeling
- Banking issues and frustrations with St George Bank
- Difficulty in speaking with real person for assistance
- Problematic computer voice response system
- Delays and issues with setting up PayID and making transfers
- Requesting assistance and communication through direct message
Emotional Analysis
The tweets express frustration, disappointment, and dissatisfaction towards St George Bank's lack of customer service, difficulty in transferring funds, and technical issues with their systems. The users seem to be unhappy with the bank's reliance on automated responses and lack of availability for real-life communication. They also express embarrassment and inconvenience due to St George Bank's service unavailability, which hindered their ability to carry out necessary transactions.
Trend Analysis
- Problems with banking services - specifically with St George Bank
- Issues with computer voice response system and desire to talk to a real person
- Difficulties with setting up PayID and making transfers
- Complaints about service unavailability
- Requests for customer support through DMs
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
5
Percentage of total tweets
41%
Number of tweets that contain Mentions
12
Percentage of total tweets
100%
Number of tweets that were Replies
7
Percentage of total tweets
58%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 6 |
| Twitter for iPad | 3 |
| Twitter Web App | 2 |
| Twitter for iPhone | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BanxaOfficial | Banxa | 🌎 Banxa is the leading global on & off-ramp solution 🚀Our mission is to accelerate the world to Web3 & beyond 👩💻 For support contact: @supportbanxa | 13,047 |
| stevethompson49 | Stephen Thompson 💉💉 💉 💉 | Retired Systems Engineer and Project Manager, now Hire Car and Rideshare driver based in NW Sydney. | 1,198 |
| trentontheradio | Trent | tech crusader, volunteer and enthusiast | 956 |
| georgekara89 | George Karakatsanis | male, loves to have a good time, single looking for relationship. | 213 |
| MillBaXCapital | MillBaX Capital | Mixing traditional finance dicipline with Crypto hopium. Looking for new investment opportunities to keep my $QRDO, $XFT, $BXX & $ALPH bags company. | 73 |
| Maggotbag | Flavio Figueroa | - | 11 |
| CherzibB | Cherzi B | - | 1 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| trentontheradio | Trent | tech crusader, volunteer and enthusiast | 2,370 |
| georgekara89 | George Karakatsanis | male, loves to have a good time, single looking for relationship. | 1,305 |
| stevethompson49 | Stephen Thompson 💉💉 💉 💉 | Retired Systems Engineer and Project Manager, now Hire Car and Rideshare driver based in NW Sydney. | 996 |
| Maggotbag | Flavio Figueroa | - | 428 |
| BanxaOfficial | Banxa | 🌎 Banxa is the leading global on & off-ramp solution 🚀Our mission is to accelerate the world to Web3 & beyond 👩💻 For support contact: @supportbanxa | 358 |
| MillBaXCapital | MillBaX Capital | Mixing traditional finance dicipline with Crypto hopium. Looking for new investment opportunities to keep my $QRDO, $XFT, $BXX & $ALPH bags company. | 61 |
| CherzibB | Cherzi B | - | 42 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| georgekara89 | male, loves to have a good time, single looking for relationship. | 3 |
| stevethompson49 | Retired Systems Engineer and Project Manager, now Hire Car and Rideshare driver based in NW Sydney. | 3 |
| trentontheradio | tech crusader, volunteer and enthusiast | 2 |
| BanxaOfficial | 🌎 Banxa is the leading global on & off-ramp solution 🚀Our mission is to accelerate the world to Web3 & beyond 👩💻 For support contact: @supportbanxa | 1 |
| CherzibB | - | 1 |
| Maggotbag | - | 1 |
| MillBaXCapital | Mixing traditional finance dicipline with Crypto hopium. Looking for new investment opportunities to keep my $QRDO, $XFT, $BXX & $ALPH bags company. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640821210803224577 | @StGeorgeBank I used to work with telephone systems, programming IVR systems. I would always give the caller a way out. Don’t leave them stuck going round and round talking to a computer. | 0 |
| 1640820807751569409 | @StGeorgeBank Problem sorted. But it would be good to be able to talk to a person rather than that frustrating computer voice response system. Needs a “Press 0 to talk to a real person” as the first option. | 0 |
| 1640797244872900609 | @StGeorgeBank How can I talk to a real person rather than your useless computer voice? | 0 |
| 1640627011722035200 | @StGeorgeBank Looks like you've taught me something tonight, I can use Osko without the PayID so that'll do for what I need to do! | 0 |
| 1640613014603980807 | So how stupid is this, you can open a @StGeorgeBank transaction account from your Internet Banking quickly & easily but they prevent you from setting up a PayID for the first 24 hours. I had to ring up to find this out, as it didn't say anywhere in the IB portal or website. | 0 |
| 1639890787390599169 | @StGeorgeBank I have sent a dm can u please reply | 0 |
| 1639887892284833793 | @StGeorgeBank I've sent a dm | 0 |
| 1639874793586720768 | @StGeorgeBank I just added a payid and sent some money and it says still processing. Is there any issue or an issue with my account | 0 |
| 1639665645154623490 | @StGeorgeBank Leaving the hospital I needed to stop and get fuel... Not only could I not pay due to service unavailable. I couldn't get the necessities I also needed. Truly an embarrassing experience. | 0 |
| 1639522349623156737 | @StGeorgeBank I've been trying to make a Payid transfer for the past couple of hours (via mobile app) but it still says "system is currently unavailable". | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638815668425596928 | @BTC_Archive @StGeorgeBank cut off my ability to transfer funds via @BanxaOfficial with no explanation as to why. I am now prioritising other banking relationships where possible and recommending others avoid St George. | 5 |
| 1640821210803224577 | @StGeorgeBank I used to work with telephone systems, programming IVR systems. I would always give the caller a way out. Don’t leave them stuck going round and round talking to a computer. | 0 |
| 1640820807751569409 | @StGeorgeBank Problem sorted. But it would be good to be able to talk to a person rather than that frustrating computer voice response system. Needs a “Press 0 to talk to a real person” as the first option. | 0 |
| 1640797244872900609 | @StGeorgeBank How can I talk to a real person rather than your useless computer voice? | 0 |
| 1640627011722035200 | @StGeorgeBank Looks like you've taught me something tonight, I can use Osko without the PayID so that'll do for what I need to do! | 0 |
| 1640613014603980807 | So how stupid is this, you can open a @StGeorgeBank transaction account from your Internet Banking quickly & easily but they prevent you from setting up a PayID for the first 24 hours. I had to ring up to find this out, as it didn't say anywhere in the IB portal or website. | 0 |
| 1639890787390599169 | @StGeorgeBank I have sent a dm can u please reply | 0 |
| 1639887892284833793 | @StGeorgeBank I've sent a dm | 0 |
| 1639874793586720768 | @StGeorgeBank I just added a payid and sent some money and it says still processing. Is there any issue or an issue with my account | 0 |
| 1639665645154623490 | @StGeorgeBank Leaving the hospital I needed to stop and get fuel... Not only could I not pay due to service unavailable. I couldn't get the necessities I also needed. Truly an embarrassing experience. | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @stgeorgebank | 12 |
| @btc_archive | 2 |
| @millbaxcapital | 1 |
| @banxaofficial | 1 |
Top 10 mentions
Wordcloud of Tweets
