Tweets Analysis - Keyword: @StanChartNG

Overview

Total number of tweets analysed

1,143

Earliest tweet was on

2023-02-09

Latest tweet was on

2023-02-19

Tweets covering

10 days

Average age of authors' accounts

8 years


Summarization

The tweets involve the customers of StanChart Bank and their experience with the bank services. Complaints from customers were made about the bank not responding to customer's complaints and the mobile app. Customers also praised the bank for its services and efficiency, specifically being able to open an account with zero dollar, as well as its delivery of debit cards to customers' preferred location. Suggestions were made to review the Central Bank records to know how the commercial banks tried to influence the elections, questions were asked about the old note collection, and the impression was overall positive that Standard Chartered is the best in all the banks.

Topic Modeling

  1. Complaining against banks and customer service
  2. Standard Chartered Bank and their services
  3. UI/UX design of mobile apps
  4. Receiving new currency notes
  5. Going cashless

Emotional Analysis

The overall sentiment expressed in these tweets towards StanChartNG is mostly positive. Most tweets praise the bank for their customer service, efficiency, and reliability. There is also some criticism of their mobile app design and ATM card delivery service. Additionally, some users express suspicion of collusion between StanChartNG and other banks. Lastly, there is also some confusion about the bank's policies regarding cashless transactions and old notes.

Trend Analysis

  1. Complaints against StanChart NG
  2. Open account with StanChart NG
  3. UI/UX design of StanChart NG mobile app
  4. Opening a domiciliary account with StanChart NG
  5. Cashless insurance of StanChart NG

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

49

Percentage of total tweets

4%

Number of Original tweets

160

Percentage of total tweets

13%

Number of tweets that contain Mentions

1,143

Percentage of total tweets

100%

Number of tweets that were Replies

924

Percentage of total tweets

80%

Number of tweets that were Quotes

13

Percentage of total tweets

1%

Number of tweets that contain Hashtags

47

Percentage of total tweets

4%


Top 5 devices used to tweet

Source Count
Twitter for Android 808
Twitter for iPhone 213
Twitter Web App 115
Sprinklr 2
Twitter for iPad 2

What devices were used to tweet


Top 10 accounts with highest followers count

Username Name Bio Followers count
DrJoeAbah Dr Joe Abah Grandfather. Governance & Institutions. Author of #NigeriansInTheory, #NaijaKnowledgeX Retweets are only to encourage debate. Views are mine, not my employer’s. 690,619
wemabank Wema Bank An innovative and value-driven bank with the aim of connecting people and building relationships. 104,130
StanChart Standard Chartered The leading international bank that puts you first. Tweet @StanChartHelp for customer service. 99,090
cowrywise Cowrywise Building wealth takes time. We make the wait worth it. Start easy and safe with automated savings and investments. Licensed by the SEC. 43,299
Billy__Chapman Billy Treat me the way you will like to be treated | No DMs about Porn/Crypto/Forex/Betting/Binary Trading / Kindly follow my back-up @Billy__Chapman1 25,270
FisayoDairo Fisayo Dairo Nigerian Football Expert; Chief Football Writer @ https://t.co/gOJ8ajCwqO; Contributor to @LMCNPFL email: f.dairo@aclsports.com #OctopusFiscosports 21,110
StanChartNG StanChart NG The official account of Standard Chartered Bank Nigeria. For swift responses & resolutions to your enquiries, chat with us on https://t.co/b38OkjXLvi 18,808
officialTifiola Tifi (Eemi Oga) Virgo #Sneakers plug #shoes plug #fashion plug #Digital marketer #CRM CRUISE n BUSINESS Business:@Teeffey_Store I 💓 Arsenal,me,Messi,Barca, PSG, I 💓 God 18,594
TD_PRAISE Titiloye Olatunde A Live your Life 18,141
Maxie_IsAwesome MaxiHYFR @smcdao 14,020

Top 10 accounts with highest friends count

Username Name Bio Followers count
Billy__Chapman Billy Treat me the way you will like to be treated | No DMs about Porn/Crypto/Forex/Betting/Binary Trading / Kindly follow my back-up @Billy__Chapman1 24,948
TD_PRAISE Titiloye Olatunde A Live your Life 17,160
officialTifiola Tifi (Eemi Oga) Virgo #Sneakers plug #shoes plug #fashion plug #Digital marketer #CRM CRUISE n BUSINESS Business:@Teeffey_Store I 💓 Arsenal,me,Messi,Barca, PSG, I 💓 God 15,198
Maxie_IsAwesome MaxiHYFR @smcdao 14,100
bobo_j007 Olawunmi™👳 @ManUtd @davido #WayneRooney | Cryptocurrency enthusiast advocating for Global adoption. abeg tag @boboj007 9,508
Santario_ SED #21stCentury Doyen ✍️🪐 8,287
Abiola__AA - 8,265
ThisOluGuy Olu Of Life Baldie || Agribusiness || Building @Greenridgesfood & @Dogsvilleng 6,936
gisthaphy Amaka Ọlanneya || Learn & grow || Nurse 💉 || MPH || Data Analyst newbie ||Christian 6,721
fullNam35087976 akasatanahama.com I enjoy programming as a hobby😀This account is a Bot that just do retweets, followback, and like😀It's not a company😀It does't respond to DM or replies😀 6,023

Most active users

Username Bio Number of tweets
S2dOD introextrovertedly breed 26
OlayinkaJnr_ Dad and Friend || Islam || Social Media Manager @vibefmm || @Arsenal 17
Felibix I like to do things effectively and efficiently... 15
NaijaLeo Eccentric Leo.Festina LenteStrategic Thinker 13
udoifeanyiX https://t.co/wZNI5bwKBw 12
BabyBoyBrown_ That Unserious Boyfriend 💯🎙 Recording Artiste 🎤 Link to my new song #ForYou https://t.co/U2FuJ5jm5V 11
theAwooo Gameplay programmer || casual gamer || future soldier || Manchester United fan 11
Ifeanyioffordi I get respect. Na fear I no get. Writer. Btc, dogecoin, Hustler.Blogger and web developer. Burnaboy hardest fanBusiness man 10
efifieb - 10
emyacho Son of God, Lover of God and people....then interested in good music, movies and insightful conversations 10

Tweets per day


Top 10 tweets with highest Retweet count

ID Text Retweet count
1626259144700309504 A reminder that CBN asks that this is done within 10 minutes https://t.co/HaEzelK9uC @StanChartNG @StanChart https://t.co/V0Eiky5Qn0 4
1626903053856022528 @DrJoeAbah @DammieAdegbite @AHayatu @StanChartNG Yes, they have, but the most reliable branch in the entire Lagos located in Aromire close to Allen junction didn't have a penny for withdrawal yesterday. We were told that they have exceeded their weekly limit from CBN. I will be at the branch from 4:00am on Monday, God willing. 3
1626257125050548225 I have a “failed” transfer @StanChartNG that has not been returned to me 24 hours after. It shows up in my transfer history as “submitted” and not “successful” Why have I not been refunded? 2
1624024802750087168 @DifferentKaro Sir, can I also add @StanChartNG. You can open your Dom account online with zero dollar and also request your debit card which will be delivered to your preferred location even to your house for zero dollar too. They are very efficient. Everything is done via the bank app. 2
1625666729434050560 @solace_clement @cenbank @StanChartNG Make i bend if @gtbank reply you, those ones worst pass ibadan to Ife expressway 1
1626977484519481346 @cenbank Kindly beg @FirstBankngr @gtbank and @StanChartNG to please process the transactions I made since today. I’m being held hostage where I made the transactions since morning and this is not fair at all. Why are all the banks in Nigeria having issues at the same time. 1
1625871660904599553 @StanChart @StanChartHelp @StanChartNG It's getting to 3 weeks since a refund was made to my account. Same issue has been escalated twice. @StanChart cannot account for my USD! Are my funds even safe? #jesus #finland #finish #cbn #russia #Kano #SupremeCourt https://t.co/s0HRUj21Uy 1
1625515948714106882 @cenbank I will love to lodge a complaint against @StanChartNG 1
1624631870225784834 Do not bank with @StanChartNG they are scammers I've being debited for a failed transaction and I've complain several times went to the bank no response no feedback no refunds #ineedmymoney #refunds #retunmymoney #fraudulent #naijabanks #CBN 1
1625576774271655946 @theAwooo @cenbank @StanChartNG Same goes for @ZenithBank ,is been 2 weeks since I'm yet to get a refund of my dispense error through POS. 1

Top 10 tweets with highest Like count

ID Text Like count
1625515948714106882 @cenbank I will love to lodge a complaint against @StanChartNG 53
1625570929597112325 @cenbank See how @StanChartNG bank reply there customer but other bank did not respond to there customer complain,I we like to open account with them 48
1625536288119050242 @cenbank My love to my best bank @StanChartNG thanks for always standing out 9
1626296473196298240 Am not a UI/UX designer but why is @StanChartNG mobile app launch screen "A" instead of "B" or is it because it has a ng beside the logo that's why they had to use that weird looking green as the background? https://t.co/PL4WduLkpp 8
1624024802750087168 @DifferentKaro Sir, can I also add @StanChartNG. You can open your Dom account online with zero dollar and also request your debit card which will be delivered to your preferred location even to your house for zero dollar too. They are very efficient. Everything is done via the bank app. 6
1624529306876624899 @bod_republic @StanChartNG @StanChartHelp The worst online banking app ever 5
1625579799325335566 @SamdGreat01 @StanChartNG 5
1626066603468005376 @UmehCassidy @realkenokonkwo @PeterObi Like I was discussing with someone, how come @StanChartNG being the only bank issuing the new notes? There is serious collusion of powers at the banking sector. Unfortunately, and ineffective leader will be poor in enforcement #VoteLP for ineffective, Competent Leadership 5
1626147855227359233 @IamDiplexy @realkenokonkwo @PeterObi @StanChartNG @NgLabour when @PeterObi wins, the first thing he should do is review the central bank records to know how the commercial banks tried to influence the election because their is a collusion somewhere 4
1623927972741931009 @DifferentKaro Just use @StanChartNG Standard chattered bank, Their dollar card is free, no maintenance fee (haven't seen any since I've been using it) 4

Top 3 Languages Used In Tweets


Top 10 Hashtags used

Hashtag Count
#stanchartng 20
#valentine 17
#2000 6
#cbn 4
#1 2
#jesus 2
#finland 2
#finish 2
#russia 2
#kano 2

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@stanchartng 1215
@cenbank 134
@stancharthelp 75
@stanchart 60
@theawooo 55
@solace_clement 52
@stanchartlive 19
@differentkaro 18
@myaccessbank 16
@kenny_chukz 12

Top 10 mentions

Wordcloud of Tweets


Emojis

Average number of emojis used per tweet

15

Emojis used in tweets

Emoji Count Emoji Text
😂 32 face_with_tears_of_joy
🤣 16 rolling_on_the_floor_laughing
😁 8 beaming_face_with_smiling_eyes
🤷🏽‍♀️ 8 woman_shrugging_medium_skin_tone
🙏 6 folded_hands
😭 6 loudly_crying_face
🤔 6 thinking_face
❤️ 4 red_heart
👍 4 thumbs_up
💕 4 two_hearts

Emojis groups

Emoji Group Count
Smileys & Emotion 125
People & Body 40
Symbols 6
Travel & Places 3
Objects 3
Activities 1
Food & Drink 1