Tweets Analysis - Keyword: @StanChartNG
Overview
Total number of tweets analysed
1,143
Earliest tweet was on
2023-02-09
Latest tweet was on
2023-02-19
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
The tweets involve the customers of StanChart Bank and their experience with the bank services. Complaints from customers were made about the bank not responding to customer's complaints and the mobile app. Customers also praised the bank for its services and efficiency, specifically being able to open an account with zero dollar, as well as its delivery of debit cards to customers' preferred location. Suggestions were made to review the Central Bank records to know how the commercial banks tried to influence the elections, questions were asked about the old note collection, and the impression was overall positive that Standard Chartered is the best in all the banks.
Topic Modeling
- Complaining against banks and customer service
- Standard Chartered Bank and their services
- UI/UX design of mobile apps
- Receiving new currency notes
- Going cashless
Emotional Analysis
The overall sentiment expressed in these tweets towards StanChartNG is mostly positive. Most tweets praise the bank for their customer service, efficiency, and reliability. There is also some criticism of their mobile app design and ATM card delivery service. Additionally, some users express suspicion of collusion between StanChartNG and other banks. Lastly, there is also some confusion about the bank's policies regarding cashless transactions and old notes.
Trend Analysis
- Complaints against StanChart NG
- Open account with StanChart NG
- UI/UX design of StanChart NG mobile app
- Opening a domiciliary account with StanChart NG
- Cashless insurance of StanChart NG
Types of Tweets
Number of Retweets
49
Percentage of total tweets
4%
Number of Original tweets
160
Percentage of total tweets
13%
Number of tweets that contain Mentions
1,143
Percentage of total tweets
100%
Number of tweets that were Replies
924
Percentage of total tweets
80%
Number of tweets that were Quotes
13
Percentage of total tweets
1%
Number of tweets that contain Hashtags
47
Percentage of total tweets
4%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 808 |
| Twitter for iPhone | 213 |
| Twitter Web App | 115 |
| Sprinklr | 2 |
| Twitter for iPad | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| DrJoeAbah | Dr Joe Abah | Grandfather. Governance & Institutions. Author of #NigeriansInTheory, #NaijaKnowledgeX Retweets are only to encourage debate. Views are mine, not my employer’s. | 690,619 |
| wemabank | Wema Bank | An innovative and value-driven bank with the aim of connecting people and building relationships. | 104,130 |
| StanChart | Standard Chartered | The leading international bank that puts you first. Tweet @StanChartHelp for customer service. | 99,090 |
| cowrywise | Cowrywise | Building wealth takes time. We make the wait worth it. Start easy and safe with automated savings and investments. Licensed by the SEC. | 43,299 |
| Billy__Chapman | Billy | Treat me the way you will like to be treated | No DMs about Porn/Crypto/Forex/Betting/Binary Trading / Kindly follow my back-up @Billy__Chapman1 | 25,270 |
| FisayoDairo | Fisayo Dairo | Nigerian Football Expert; Chief Football Writer @ https://t.co/gOJ8ajCwqO; Contributor to @LMCNPFL email: f.dairo@aclsports.com #OctopusFiscosports | 21,110 |
| StanChartNG | StanChart NG | The official account of Standard Chartered Bank Nigeria. For swift responses & resolutions to your enquiries, chat with us on https://t.co/b38OkjXLvi | 18,808 |
| officialTifiola | Tifi (Eemi Oga) | Virgo #Sneakers plug #shoes plug #fashion plug #Digital marketer #CRM CRUISE n BUSINESS Business:@Teeffey_Store I 💓 Arsenal,me,Messi,Barca, PSG, I 💓 God | 18,594 |
| TD_PRAISE | Titiloye Olatunde A | Live your Life | 18,141 |
| Maxie_IsAwesome | MaxiHYFR | @smcdao | 14,020 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Billy__Chapman | Billy | Treat me the way you will like to be treated | No DMs about Porn/Crypto/Forex/Betting/Binary Trading / Kindly follow my back-up @Billy__Chapman1 | 24,948 |
| TD_PRAISE | Titiloye Olatunde A | Live your Life | 17,160 |
| officialTifiola | Tifi (Eemi Oga) | Virgo #Sneakers plug #shoes plug #fashion plug #Digital marketer #CRM CRUISE n BUSINESS Business:@Teeffey_Store I 💓 Arsenal,me,Messi,Barca, PSG, I 💓 God | 15,198 |
| Maxie_IsAwesome | MaxiHYFR | @smcdao | 14,100 |
| bobo_j007 | Olawunmi™👳 | @ManUtd @davido #WayneRooney | Cryptocurrency enthusiast advocating for Global adoption. abeg tag @boboj007 | 9,508 |
| Santario_ | SED | #21stCentury Doyen ✍️🪐 | 8,287 |
| Abiola__AA | A³ | - | 8,265 |
| ThisOluGuy | Olu Of Life | Baldie || Agribusiness || Building @Greenridgesfood & @Dogsvilleng | 6,936 |
| gisthaphy | Amaka Ọlanneya | || Learn & grow || Nurse 💉 || MPH || Data Analyst newbie ||Christian | 6,721 |
| fullNam35087976 | akasatanahama.com | I enjoy programming as a hobby😀This account is a Bot that just do retweets, followback, and like😀It's not a company😀It does't respond to DM or replies😀 | 6,023 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| S2dOD | introextrovertedly breed | 26 |
| OlayinkaJnr_ | Dad and Friend || Islam || Social Media Manager @vibefmm || @Arsenal | 17 |
| Felibix | I like to do things effectively and efficiently... | 15 |
| NaijaLeo | Eccentric Leo.Festina LenteStrategic Thinker | 13 |
| udoifeanyiX | https://t.co/wZNI5bwKBw | 12 |
| BabyBoyBrown_ | That Unserious Boyfriend 💯🎙 Recording Artiste 🎤 Link to my new song #ForYou https://t.co/U2FuJ5jm5V | 11 |
| theAwooo | Gameplay programmer || casual gamer || future soldier || Manchester United fan | 11 |
| Ifeanyioffordi | I get respect. Na fear I no get. Writer. Btc, dogecoin, Hustler.Blogger and web developer. Burnaboy hardest fanBusiness man | 10 |
| efifieb | - | 10 |
| emyacho | Son of God, Lover of God and people....then interested in good music, movies and insightful conversations | 10 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626259144700309504 | A reminder that CBN asks that this is done within 10 minutes https://t.co/HaEzelK9uC @StanChartNG @StanChart https://t.co/V0Eiky5Qn0 | 4 |
| 1626903053856022528 | @DrJoeAbah @DammieAdegbite @AHayatu @StanChartNG Yes, they have, but the most reliable branch in the entire Lagos located in Aromire close to Allen junction didn't have a penny for withdrawal yesterday. We were told that they have exceeded their weekly limit from CBN. I will be at the branch from 4:00am on Monday, God willing. | 3 |
| 1626257125050548225 | I have a “failed” transfer @StanChartNG that has not been returned to me 24 hours after. It shows up in my transfer history as “submitted” and not “successful” Why have I not been refunded? | 2 |
| 1624024802750087168 | @DifferentKaro Sir, can I also add @StanChartNG. You can open your Dom account online with zero dollar and also request your debit card which will be delivered to your preferred location even to your house for zero dollar too. They are very efficient. Everything is done via the bank app. | 2 |
| 1625666729434050560 | @solace_clement @cenbank @StanChartNG Make i bend if @gtbank reply you, those ones worst pass ibadan to Ife expressway | 1 |
| 1626977484519481346 | @cenbank Kindly beg @FirstBankngr @gtbank and @StanChartNG to please process the transactions I made since today. I’m being held hostage where I made the transactions since morning and this is not fair at all. Why are all the banks in Nigeria having issues at the same time. | 1 |
| 1625871660904599553 | @StanChart @StanChartHelp @StanChartNG It's getting to 3 weeks since a refund was made to my account. Same issue has been escalated twice. @StanChart cannot account for my USD! Are my funds even safe? #jesus #finland #finish #cbn #russia #Kano #SupremeCourt https://t.co/s0HRUj21Uy | 1 |
| 1625515948714106882 | @cenbank I will love to lodge a complaint against @StanChartNG | 1 |
| 1624631870225784834 | Do not bank with @StanChartNG they are scammers I've being debited for a failed transaction and I've complain several times went to the bank no response no feedback no refunds #ineedmymoney #refunds #retunmymoney #fraudulent #naijabanks #CBN | 1 |
| 1625576774271655946 | @theAwooo @cenbank @StanChartNG Same goes for @ZenithBank ,is been 2 weeks since I'm yet to get a refund of my dispense error through POS. | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625515948714106882 | @cenbank I will love to lodge a complaint against @StanChartNG | 53 |
| 1625570929597112325 | @cenbank See how @StanChartNG bank reply there customer but other bank did not respond to there customer complain,I we like to open account with them | 48 |
| 1625536288119050242 | @cenbank My love to my best bank @StanChartNG thanks for always standing out | 9 |
| 1626296473196298240 | Am not a UI/UX designer but why is @StanChartNG mobile app launch screen "A" instead of "B" or is it because it has a ng beside the logo that's why they had to use that weird looking green as the background? https://t.co/PL4WduLkpp | 8 |
| 1624024802750087168 | @DifferentKaro Sir, can I also add @StanChartNG. You can open your Dom account online with zero dollar and also request your debit card which will be delivered to your preferred location even to your house for zero dollar too. They are very efficient. Everything is done via the bank app. | 6 |
| 1624529306876624899 | @bod_republic @StanChartNG @StanChartHelp The worst online banking app ever | 5 |
| 1625579799325335566 | @SamdGreat01 @StanChartNG | 5 |
| 1626066603468005376 | @UmehCassidy @realkenokonkwo @PeterObi Like I was discussing with someone, how come @StanChartNG being the only bank issuing the new notes? There is serious collusion of powers at the banking sector. Unfortunately, and ineffective leader will be poor in enforcement #VoteLP for ineffective, Competent Leadership | 5 |
| 1626147855227359233 | @IamDiplexy @realkenokonkwo @PeterObi @StanChartNG @NgLabour when @PeterObi wins, the first thing he should do is review the central bank records to know how the commercial banks tried to influence the election because their is a collusion somewhere | 4 |
| 1623927972741931009 | @DifferentKaro Just use @StanChartNG Standard chattered bank, Their dollar card is free, no maintenance fee (haven't seen any since I've been using it) | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #stanchartng | 20 |
| #valentine | 17 |
| #2000 | 6 |
| #cbn | 4 |
| #1 | 2 |
| #jesus | 2 |
| #finland | 2 |
| #finish | 2 |
| #russia | 2 |
| #kano | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @stanchartng | 1215 |
| @cenbank | 134 |
| @stancharthelp | 75 |
| @stanchart | 60 |
| @theawooo | 55 |
| @solace_clement | 52 |
| @stanchartlive | 19 |
| @differentkaro | 18 |
| @myaccessbank | 16 |
| @kenny_chukz | 12 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
15
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 32 | face_with_tears_of_joy |
| 🤣 | 16 | rolling_on_the_floor_laughing |
| 😁 | 8 | beaming_face_with_smiling_eyes |
| 🤷🏽♀️ | 8 | woman_shrugging_medium_skin_tone |
| 🙏 | 6 | folded_hands |
| 😭 | 6 | loudly_crying_face |
| 🤔 | 6 | thinking_face |
| ❤️ | 4 | red_heart |
| 👍 | 4 | thumbs_up |
| 💕 | 4 | two_hearts |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 125 |
| People & Body | 40 |
| Symbols | 6 |
| Travel & Places | 3 |
| Objects | 3 |
| Activities | 1 |
| Food & Drink | 1 |