Tweets Analysis - Keyword: @StanChartIN
Overview
Total number of tweets analysed
280
Earliest tweet was on
2023-03-16
Latest tweet was on
2023-03-25
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
Customers are expressing frustration with Standard Chartered Bank's spam calls and telemarketing tactics, as well as issues with credit card payments and poor customer service. Some customers are considering closing their accounts or cancelling credit cards. One customer also raises concerns about the bank's environmental impact and calls for greater attention to climate change in financial proposals. There are also complaints about difficulty in getting responses and resolutions from customer service.
Topic Modeling
- Unwanted calls and texts from Standard Chartered
- Issues with Standard Chartered credit cards
- Redemption options for Standard Chartered Ultimate Credit Card
- Customer service complaints about Standard Chartered
- Financial sustainability and climate change
Emotional Analysis
The emotions expressed in these tweets range from frustration and anger towards Standard Chartered bank for spamming their customers with calls and texts, to disappointment with the service and the rejection of credit card applications. Customers also expressed their dissatisfaction with rejected payments and poor customer service, with some even considering closing their accounts with the bank. Some tweets also discuss the need for finance capital to transition towards climate change proposals.
Trend Analysis
- Customers complaining about receiving spam calls and texts from Standard Chartered Bank (StanChartIN)
- Customers expressing dissatisfaction with credit card services provided by StanChartIN
- Customers sharing their experiences with using StanChartIN's credit cards
- Customers complaining about poor customer service from StanChartIN
- Customers inquiring about account closure and eligibility criteria for basic accounts with StanChartIN
Types of Tweets
Number of Retweets
16
Percentage of total tweets
5%
Number of Original tweets
89
Percentage of total tweets
31%
Number of tweets that contain Mentions
280
Percentage of total tweets
100%
Number of tweets that were Replies
177
Percentage of total tweets
63%
Number of tweets that were Quotes
4
Percentage of total tweets
1%
Number of tweets that contain Hashtags
24
Percentage of total tweets
8%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 150 |
| Twitter for iPhone | 64 |
| Twitter Web App | 55 |
| Twitter for iPad | 6 |
| Sprinklr | 4 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| StanChart | Standard Chartered | The leading international bank that puts you first. Tweet @StanChartHelp for customer service. | 100,222 |
| PanickarS | Sreejith Panickar | Don't just express your views; articulate them! | 57,999 |
| StanChartHelp | Standard Chartered Help | Official customer support for Standard Chartered (@StanChart). For your security, please keep your personal details private and don't tweet them publicly. | 19,178 |
| UKIBC | UK India Business Council | Strengthening UK-India bilateral trade and investment ties through policy advocacy and strategic advisory services. | 15,831 |
| Furtive_Glances | Hitesh | Tech, Finance, Memes & Deals | 14,721 |
| vadakkus | vadakkus | Once upon a time, in a land far, far away... | 11,154 |
| CardMavenIn | Card Maven | Find the best credit cards and how to maximize them for rewards, miles, and cashback 📧 contact@cardmaven.in Post❓at https://t.co/6rBWZrqdAh | 10,973 |
| StanChartHelpIN | Standard Chartered Help India | Welcome to the official customer service handle of @StanChartIN. We’ll be happy to help you with all your queries. Do not tweet out your personal account info. | 9,828 |
| creditcardz_in | CreditCardz | I write at https://t.co/2JJWRso1jC 💳 Credit card enthusiast. Learning and sharing how to maximize #rewardpoints, #airmiles on #creditcards.Views are personal | 5,926 |
| Nawaz18_here | Nawaz | . | 4,724 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Furtive_Glances | Hitesh | Tech, Finance, Memes & Deals | 4,248 |
| awaazzz | ᵐⁱⁿᵈ ᵗʰᵉ ᵍᵃᵖ | they were utterly intoxicated by each other . . . | 3,023 |
| vadakkus | vadakkus | Once upon a time, in a land far, far away... | 2,519 |
| AchuDevTweets | അച്ചുദേവ് 🇮🇳🚩❤️ | नमस्ते सदा वत्सले मातृभूमे🚩 क़दम क़दम बढ़ाये जा💥 नाम नमक निशान 🔥🚩 Law enthusiast 🐘🥁weakness😌❤️ ❤️🇮🇳Army | 2,355 |
| Saikat_Kanjilal | Saikat Kanjilal | Ph.D. Mathematics @SouthAsianUni | Alumnus @iitmadras | Tech Enthusiast | Soccer Pro | Visited 🇷🇺 🇦🇪 🇰🇿 🇪🇺 🇩🇪 🇨🇿 🇹🇷 🇵🇹 | 2,172 |
| implex | Rahul Jha | Private Equity Professional, Football enthusiast, Gooner, Right of Center, | 2,136 |
| rysudipto | Willard Garfield Weston 1898-1978 and Sudipto Roy | Chief Executive:Reflection Mgt. Consulting/20 yrs/Spirituality:Mktg, Strat,Fin, Ops, HR Nestle ,Vfone India , Loblaws Canada MBA (University of Calgary, Canada) | 1,744 |
| UKIBC | UK India Business Council | Strengthening UK-India bilateral trade and investment ties through policy advocacy and strategic advisory services. | 1,708 |
| Simrat007 | Simrat Jeet Singh | CA | KPMG | Ex-EY | 1,669 |
| AgraPratik | Prats 🇮🇳🚩 | Proud Hindu. Views R Personal. | 1,624 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| 2scoopsbugs | Um, something, something, something that excites you, some more of that yeah. Thats me. | 9 |
| ashu87kumar | Foodie, Tattooed, bald and bearded !! | 9 |
| BimaliPrajwal | - | 8 |
| Sudeept76158573 | attitude | 6 |
| abhirup888 | - | 5 |
| techgreer | TechGiant | 5 |
| Ayushishm | CODER, DEVELOPER, MACHINE LEARNING, Web-3 | 5 |
| sethuramans2 | Standing before TVM AnanthaPadmaNabhan Swamy Temple | 5 |
| ibn_e_mustafa | Journey starts here..... | 5 |
| jimjk007 | - | 4 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638406642328031232 | Dear @StanChartHelpIN, could you stop spamming me with calls & texts? Don't punish me for the mistake of choosing a salary account with you 5 years ago. It's no longer active. Everyday I get calls with new offers & they hang up promising not to spam again. No luck! @StanChartIN | 7 |
| 1638889300573171713 | Seems like @StanChartIN does not like customers to spend on its credit cards. As soon as a high value transaction settles in the account, telemarketing calls start asking for loan on credit card or convert the transaction into EMIs. Time to close SC credit cards! | 2 |
| 1637064065620094977 | Standard Chartered Ultimate Credit Card Review - Is it a super premium card or a cashback card? #creditcardz #creditcards #stanchart @StanChartIN https://t.co/Qn5yALbUBt | 2 |
| 1639210556048707589 | Standard Chartered Ultimate Credit Card Review - Is it a super premium card or a cashback card? https://t.co/CvPgHL76GR… #creditcardz #creditcards #stanchart @StanChartIN | 1 |
| 1638818015495229440 | Thanks for the excellent customer support @StanChartHelpIN @StanChart @StanChartIN Now I know why you ask customers to DM. https://t.co/ZOtgGWcwEZ | 1 |
| 1638852627504173056 | Transitioning finance capital is the need of the hour. Going into the details by looking at scope 3 emissions and considering how the financiers can help by adding climate change to their proposals is required, says #AnkurKhurana, Managing Director, CCIB, @StanChartIN | 1 |
| 1636194795696672768 | @consumerforum_ @Paytm @Paytmcare @hm_custserv @StanChartHelpIN @StanChartIN @StanChart @hmindia @hm Consumer court please take a look on this | 1 |
| 1637688100351627264 | For a long time I have been raising a request to get the statement of my account at @StanChartIN from 7-2020 to 7-2021 and every time I am getting a statement of 4-5 months. This request is taking 2-3 days to complete and ends with an incorrect statement. | 0 |
| 1637683783582490624 | @StanChartIN Hi scb, I got a msg from scb that “the debit amount could not be processed. Pl make payment by some other process mode” . Pl see the screenshot. So it is not the pblm with merchant, TNEB, but your side only. This is the 2nd time. So pl check your side. https://t.co/eMnGa3mnfV | 0 |
| 1637669589336350722 | @StanChartIN Linked mine already PAN- AGKPR9884M and Aadhar- 808261933634 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638406642328031232 | Dear @StanChartHelpIN, could you stop spamming me with calls & texts? Don't punish me for the mistake of choosing a salary account with you 5 years ago. It's no longer active. Everyday I get calls with new offers & they hang up promising not to spam again. No luck! @StanChartIN | 98 |
| 1638889300573171713 | Seems like @StanChartIN does not like customers to spend on its credit cards. As soon as a high value transaction settles in the account, telemarketing calls start asking for loan on credit card or convert the transaction into EMIs. Time to close SC credit cards! | 68 |
| 1638891196088188928 | @StanChartIN Thanks but don’t want to get another call! | 7 |
| 1637064065620094977 | Standard Chartered Ultimate Credit Card Review - Is it a super premium card or a cashback card? #creditcardz #creditcards #stanchart @StanChartIN https://t.co/Qn5yALbUBt | 7 |
| 1638893170183528449 | @CardMavenIn @ameya4mPune @StanChartIN Just in time, redeemed 50K Croma GV last month 😅 | 6 |
| 1638890230756577283 | @ameya4mPune @StanChartIN Ultimate is anyways getting closed once there is a suitable redemption option. Croma is also gone 🤦🏻♂️ | 5 |
| 1638889990490038273 | @CardMavenIn @StanChartIN Never thought I would see this day when your love for Ultimate is fading! | 5 |
| 1638942545815433216 | @imYadav31 @CardMavenIn @StanChartIN I even got it for a bill payment credit to the card 😂 https://t.co/U4GCA6el3X | 4 |
| 1637296972683186178 | Standard Chartered Ultimate Credit Card Review - Is it a super premium card or a cashback card? https://t.co/Qn5yALcsr1 #creditcardz #creditcards #stanchart @StanChartIN | 4 |
| 1638715797001605121 | My payment from my standard chartered card is getting rejected again and again from yesterday without any valid reason. @StanChartHelp @StanChartIN @StanChartHelpIN | 3 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #creditcards | 5 |
| #stanchart | 5 |
| #standardchartered | 5 |
| #creditcardz | 4 |
| #chennai | 2 |
| #creditcard | 2 |
| #fraud | 2 |
| #ankurkhurana | 2 |
| #boycott | 2 |
| #stop | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @stanchartin | 285 |
| @stancharthelpin | 79 |
| @stanchart | 43 |
| @cardmavenin | 24 |
| @rbi | 15 |
| @stancharthelp | 11 |
| @rbisays | 7 |
| @panickars | 5 |
| @paytm | 5 |
| @paytmcare | 5 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
6
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 6 | face_with_tears_of_joy |
| 🤣 | 2 | rolling_on_the_floor_laughing |
| 😝 | 1 | squinting_face_with_tongue |
| 😭 | 1 | loudly_crying_face |
| 😅 | 1 | grinning_face_with_sweat |
| 🤦🏻♂️ | 1 | man_facepalming_light_skin_tone |
| 🙃 | 1 | upside-down_face |
| 👍 | 1 | thumbs_up |
| 🏦 | 1 | bank |
| ❌ | 1 | cross_mark |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 12 |
| People & Body | 4 |
| Travel & Places | 1 |
| Symbols | 1 |