Tweets Analysis - Keyword: @SriwijayaAir
Overview
Total number of tweets analysed
19
Earliest tweet was on
2023-03-20
Latest tweet was on
2023-03-26
Tweets covering
5 days
Average age of authors' accounts
6 years
Summarization
Various individuals have shared their experiences with Sriwijaya Air on Twitter, detailing delays, cancellations, and difficulties in reaching customer service. Some users praise Sriwijaya Air's commitment to customer service, while others complain about the lack of communication and unresponsiveness. Additionally, one user asks the government to intervene and regulate the high cost of airline tickets. Finally, there are some mentions of other Twitter accounts and projects related to Sriwijaya Air.
Topic Modeling
- Flight experience with SriwijayaAir
- Inquiries and complaints regarding SriwijayaAir's customer service
- Hike in flight ticket prices
- Refund policy and flight cancellations
- Social media interactions with SriwijayaAir
Emotional Analysis
The emotions expressed in these tweets include frustration, disappointment, and anger towards SriwijayaAir's flight delays, cancellations, and poor customer service. Some tweets also express gratitude towards SriwijayaAir's commitment to customer satisfaction in certain situations. There is a demand for more transparency and communication regarding flight changes and cancellations. There are also comments on the high cost of flight tickets and a request for airlines to adjust their prices. Overall, there seems to be a mix of negative and positive emotions towards SriwijayaAir.
Trend Analysis
- Customer service experiences - several tweets express frustration with delays, cancellations, and difficulty contacting Sriwijaya Air's customer service.
- Flight experiences - there are tweets discussing specific flight experiences with Sriwijaya Air, including delays and cancellations, as well as positive experiences where the airline has provided compensation.
- Pricing - one tweet raises concerns about the high cost of flights compared to previous years, and calls for airlines to adjust their prices.
- Social media engagement - some tweets address Sriwijaya Air directly, requesting a response or thanking the airline for a positive experience.
- General comments - there are also tweets that don't fit into specific categories, such as a tweet promoting a project and a tweet tagging multiple users without a clear message.
Types of Tweets
Number of Retweets
1
Percentage of total tweets
5%
Number of Original tweets
8
Percentage of total tweets
42%
Number of tweets that contain Mentions
19
Percentage of total tweets
100%
Number of tweets that were Replies
10
Percentage of total tweets
52%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
5%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 15 |
| Twitter for iPhone | 2 |
| Twitter Web App | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Paltiwest | Bang #NalaR ®️ ☕ | Freelance, SocMed Activist, Mengamati Olahraga, Media dan Politik Meski Sendiri Tetap Lantang Suarakan Kebenaran IG: https://t.co/FpxeL8jFHf | 52,669 |
| aska_alrachman | Askaa | - | 7,135 |
| aselisnack | PutuRagil | - | 2,517 |
| danielgintingm | Daniel Ginting | positive thinking pembela NKRI | 1,359 |
| nestledengko | aan 🦕 | ; | 353 |
| Ivana766hi | Dandeli🌼n | Media untuk menulis. Tap 'likes' Tab | 288 |
| crusoe_wijoyo | arthur affleck | see what happen/#7/devils advocate/freeman/solo but not ALONE♧/i never fear death or dyin/i only fear never tryin/i am whatever i am/ONLY GOD CAN JUDGE ME NOW | 50 |
| DoniLubis19 | Doni Lubis | #Metatime | 41 |
| dy4rei | Dyar Creed | - | 35 |
| ErnstDie | die_bank_macht_ernst | Naturwissenschaftlerin mit großer Meme-Liebe, PhD | 11 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Paltiwest | Bang #NalaR ®️ ☕ | Freelance, SocMed Activist, Mengamati Olahraga, Media dan Politik Meski Sendiri Tetap Lantang Suarakan Kebenaran IG: https://t.co/FpxeL8jFHf | 4,333 |
| aselisnack | PutuRagil | - | 3,742 |
| DoniLubis19 | Doni Lubis | #Metatime | 881 |
| danielgintingm | Daniel Ginting | positive thinking pembela NKRI | 765 |
| crusoe_wijoyo | arthur affleck | see what happen/#7/devils advocate/freeman/solo but not ALONE♧/i never fear death or dyin/i only fear never tryin/i am whatever i am/ONLY GOD CAN JUDGE ME NOW | 633 |
| aska_alrachman | Askaa | - | 529 |
| nestledengko | aan 🦕 | ; | 407 |
| Ivana766hi | Dandeli🌼n | Media untuk menulis. Tap 'likes' Tab | 210 |
| dy4rei | Dyar Creed | - | 100 |
| ErnstDie | die_bank_macht_ernst | Naturwissenschaftlerin mit großer Meme-Liebe, PhD | 92 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| aselisnack | - | 3 |
| aska_alrachman | - | 2 |
| crusoe_wijoyo | see what happen/#7/devils advocate/freeman/solo but not ALONE♧/i never fear death or dyin/i only fear never tryin/i am whatever i am/ONLY GOD CAN JUDGE ME NOW | 2 |
| indi_fauzi | Akun ke3. Akun 1 dan 2 lupa password. | 2 |
| nurfajrioneng | its Me me and my heart. ok :) my ig : @he_3aho | 2 |
| DoniLubis19 | #Metatime | 1 |
| ErnstDie | Naturwissenschaftlerin mit großer Meme-Liebe, PhD | 1 |
| GameNft100 | - | 1 |
| Ivana766hi | Media untuk menulis. Tap 'likes' Tab | 1 |
| Paltiwest | Freelance, SocMed Activist, Mengamati Olahraga, Media dan Politik Meski Sendiri Tetap Lantang Suarakan Kebenaran IG: https://t.co/FpxeL8jFHf | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638715954061516800 | @Paltiwest Maskapai yg memiliki komitmen tinggi hanya @SriwijayaAir Bbrp th yll sy terbang dr SOC-KNO. Di SOC delay 4 jam ada gangguan pswt. 2 jam ke-1 dpt minum + snack. 2 jam ke-2, tiba² dipanggil ke front desk dikasih nasi & uang tiket dikembalikan. Shg terbang gratis dg pswt pengganti | 1 |
| 1639922500556722178 | @AITraderGlobal Good @AITraderGlobal @SriwijayaAir @GAC_music | 0 |
| 1639802354576031744 | Please deh.... Ngisi pulsa 25ribu sampe habis cuma utk nelponin call center @SriwijayaAir aja. Dan itu pun gak ada yg bisa. Alesan semua sibuuukkk.... Aku tu cuma mau tau alesan perubahan jadwal nya kenapa gituuu... Haduuuhh. Sampe nelpon ke angkasa pura 2 loh aq | 0 |
| 1638005582040014848 | @SriwijayaAir tolong deh gausah seenaknya pindah” jadwal gitu, udh pesen dari desember tbtb diinfokan jadwal hari itu dibatalkan. Telpon CS pada sibuk semua ga jelas | 0 |
| 1638028022296248321 | Terpantau @SriwijayaAir belum menginfokan keterlambatan penerbangan yg mundur 3 jam dari jadwal. Hmmm ngapain la awak 5 jam lg 😌 | 0 |
| 1638089706855632897 | @SriwijayaAir cek DM, terimakasih | 0 |
| 1638100773602226176 | @SriwijayaAir knapa yaa kalau di telpon call centre sibuk terus, di DM juga gak dibalas, sdngkan angkasa pura ditelpon langsung diangkat. Susah bgt ini Telponin maskapai Sriwijaya. | 0 |
| 1638131287193169921 | Saya dari tadi menelpon tapi tidak di angkat saya kinta dimundur ke hari selanjutnya saja mohon maaf ini sangat keberatan @SriwijayaAir https://t.co/t1kieAtpeV | 0 |
| 1638350228767260675 | sampai pagi ini telpon saya belum ada jawaban dari @SriwijayaAir | 0 |
| 1638753786427752448 | Yth, bpk @kemenhub151 mengapa sekarang tiket pesawat kelewat mahal harganya? Sebagai perbandingan dulu tahu. 2020 tiket pesawat rute PKU-KNO itu berkisar 350 ribuan sekarang 2 jutaan Tolong maskapai penerbangan @LionAirID @IndonesiaGaruda @Citilink @SriwijayaAir sesuaikan harga | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638715954061516800 | @Paltiwest Maskapai yg memiliki komitmen tinggi hanya @SriwijayaAir Bbrp th yll sy terbang dr SOC-KNO. Di SOC delay 4 jam ada gangguan pswt. 2 jam ke-1 dpt minum + snack. 2 jam ke-2, tiba² dipanggil ke front desk dikasih nasi & uang tiket dikembalikan. Shg terbang gratis dg pswt pengganti | 16 |
| 1638830989584781312 | @aselisnack @Paltiwest @SriwijayaAir Siap pak..semoga selalu lancar dan menyenangkan kalo terbang | 1 |
| 1638814548449955840 | @aselisnack @Paltiwest @SriwijayaAir Ud beda jauh yg mas alami bbrp thn lalu sama sekarang mas,monggo dicek akun sosmednya di ig dan twiter biar jadi pertimbangan yg fair..rekomen saya si naik moda transport psawat *ga *citilink *aa *pelita Selain itu ya jgn masukan saya.. | 1 |
| 1639922500556722178 | @AITraderGlobal Good @AITraderGlobal @SriwijayaAir @GAC_music | 0 |
| 1638005582040014848 | @SriwijayaAir tolong deh gausah seenaknya pindah” jadwal gitu, udh pesen dari desember tbtb diinfokan jadwal hari itu dibatalkan. Telpon CS pada sibuk semua ga jelas | 0 |
| 1638028022296248321 | Terpantau @SriwijayaAir belum menginfokan keterlambatan penerbangan yg mundur 3 jam dari jadwal. Hmmm ngapain la awak 5 jam lg 😌 | 0 |
| 1638089706855632897 | @SriwijayaAir cek DM, terimakasih | 0 |
| 1638100773602226176 | @SriwijayaAir knapa yaa kalau di telpon call centre sibuk terus, di DM juga gak dibalas, sdngkan angkasa pura ditelpon langsung diangkat. Susah bgt ini Telponin maskapai Sriwijaya. | 0 |
| 1638131287193169921 | Saya dari tadi menelpon tapi tidak di angkat saya kinta dimundur ke hari selanjutnya saja mohon maaf ini sangat keberatan @SriwijayaAir https://t.co/t1kieAtpeV | 0 |
| 1638350228767260675 | sampai pagi ini telpon saya belum ada jawaban dari @SriwijayaAir | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #sriwijayaair | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @sriwijayaair | 19 |
| @paltiwest | 6 |
| @aselisnack | 3 |
| @aitraderglobal | 2 |
| @jokowi | 2 |
| @crusoe_wijoyo | 2 |
| @gac_music | 1 |
| @nusatrip | 1 |
| @wikaa_io | 1 |
| @babi_kidal | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
15
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙏 | 2 | folded_hands |
| 😌 | 1 | relieved_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 2 |
| Smileys & Emotion | 1 |