Tweets Analysis - Keyword: @slinganswers
Overview
Total number of tweets analysed
166
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
8 days
Average age of authors' accounts
8 years
Summarization
Customers are complaining about various issues with Sling TV, including missing channels, blackouts, difficulty updating billing information, long customer service wait times, and technical errors on their devices. Some are also calling for Sling to drop Fox News from their network or to make it a standalone channel. Many customers express frustration with Sling's customer service and unresolved issues.
Topic Modeling
- Issues with Sling's customer service
- Disappearance of channels from Sling's service
- Difficulty updating and managing billing information
- Blackout of sports channels and local games
- Technical issues with Sling's app and compatibility with devices
Emotional Analysis
The tweets express a range of negative emotions, including frustration, anger, disappointment, and impatience. Customers are expressing grievances about missing channels, poor customer service, technical issues, billing problems, and the inclusion of Fox News in their subscription. Some customers are threatening to cancel their service, while others are seeking help from Sling support. There is a strong sense of dissatisfaction among the customers expressed in these tweets.
Trend Analysis
- Complaints about missing channels and poor customer service from Sling and their support team (@slinganswers)
- Frustration with billing issues and difficulty updating payment information
- Issues with blackouts on ESPN and other channels
- Requests for support and assistance with accessing Sling on various devices, such as Roku and FireTV
- Concerns about the subscription price and desire to drop Fox News Network as a channel option.
Types of Tweets
Number of Retweets
2
Percentage of total tweets
1%
Number of Original tweets
82
Percentage of total tweets
49%
Number of tweets that contain Mentions
166
Percentage of total tweets
100%
Number of tweets that were Replies
81
Percentage of total tweets
48%
Number of tweets that were Quotes
1
Percentage of total tweets
0%
Number of tweets that contain Hashtags
6
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 86 |
| Twitter Web App | 40 |
| Twitter for Android | 35 |
| Twitter for iPad | 4 |
| Albatross for Twitter | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Sling | sling | ๐ถ The live TV you looove ๐ถ Chat with @SlingAnswers for help. | 56,030 |
| TheGeekKrys | Krys (She/They) โ๐พ | (L)GBTQ+ ๐ Social justice & CJ Reform Activist - No Justice no โฎ๏ธ Cats ๐โโฌ Planet over profit ๐Florida State ๐น #swiftie | All views are my own ๐ช๐ผ | 18,440 |
| BlueOceanGal1 | BlueOceanGal ๐บ๐ธ๐บ๐ฆ๐ณ๏ธโ๐๐ฑ๐ฎ๐๐ป | Progressive Democrat, Resister, Cat Mom, Ocean Lover, Anti- #PredatoryCommerce, Pro-Woman, Anti-racist, Anti-fascist, #BLM, I block trolls. **No lists please. | 7,923 |
| iamlauravaisman | Laura Vaisman | โขI write to normalize the human experience. โขBringing raw authenticity & transparency to mental health ๐๐๐ My books โโ | 3,583 |
| ToutouleNtoya | Toutoule Ntoya, Ed.D | Educator | Entrepreneur | Innovator | Instructional Coach | Empowering youth | Founder https://t.co/RoFKpAs8mH @pivotedu | Science and Making is life | #FightOn | 2,751 |
| katykrayb | katy | Enjoy learning, understanding, and communicating with people, though generally prefer animals #StrongerTogether #BlueWave #resistance #KeepFamiliesTogether | 2,063 |
| _GatorGal | ๐ฎ๐๐๐๐๐ฎ๐๐๐ฉ๐๐๐ | HUGE #Gatorbaseball fanatic & all things #Gators | RIP my loving son Jason| mom to Zack,gma to Em & Carson |#Dysautonomia pt & advocate|#850Strong | 1,925 |
| sofiaflevin | Sofia Levin ๐ต๐น | const { ๐งถ, ๐ง , ๐ป } = ๐๐ปโโ๏ธ. Software Engineer @ SoFi. @sofialevin@mastodon.social | 1,838 |
| misims2103 | Live Love Laugh | The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. MLK | 1,653 |
| NeilHyndman | Neil | - | 1,482 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TheGeekKrys | Krys (She/They) โ๐พ | (L)GBTQ+ ๐ Social justice & CJ Reform Activist - No Justice no โฎ๏ธ Cats ๐โโฌ Planet over profit ๐Florida State ๐น #swiftie | All views are my own ๐ช๐ผ | 16,808 |
| BlueOceanGal1 | BlueOceanGal ๐บ๐ธ๐บ๐ฆ๐ณ๏ธโ๐๐ฑ๐ฎ๐๐ป | Progressive Democrat, Resister, Cat Mom, Ocean Lover, Anti- #PredatoryCommerce, Pro-Woman, Anti-racist, Anti-fascist, #BLM, I block trolls. **No lists please. | 8,467 |
| agisuccess4m | AAA | Volunteer:Obama for America 2012.OBAMA /BIDEN. Hillary Clinton 2016.BETO 2016.BIDEN HARRIS 2020 | 4,266 |
| misims2103 | Live Love Laugh | The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. MLK | 3,247 |
| CStrable | Corey the Street | Movie box office analyst. But that doesn't pay the bills... he/him/his *BoxOfficeTheory | 3,245 |
| katykrayb | katy | Enjoy learning, understanding, and communicating with people, though generally prefer animals #StrongerTogether #BlueWave #resistance #KeepFamiliesTogether | 2,858 |
| DISINGERM_TEXAS | DISINGERM | Disingerm Inc - Check out Disingermยฎ Guard & Shield Green and many other products for your health and safety | 1,971 |
| iamlauravaisman | Laura Vaisman | โขI write to normalize the human experience. โขBringing raw authenticity & transparency to mental health ๐๐๐ My books โโ | 1,954 |
| Paulie493 | Paulie | Creative Designer & Crafter | 1,771 |
| _GatorGal | ๐ฎ๐๐๐๐๐ฎ๐๐๐ฉ๐๐๐ | HUGE #Gatorbaseball fanatic & all things #Gators | RIP my loving son Jason| mom to Zack,gma to Em & Carson |#Dysautonomia pt & advocate|#850Strong | 1,750 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| InstaGator71 | - | 10 |
| MrsladyMarion | - | 7 |
| TheGeekKrys | (L)GBTQ+ ๐ Social justice & CJ Reform Activist - No Justice no โฎ๏ธ Cats ๐โโฌ Planet over profit ๐Florida State ๐น #swiftie | All views are my own ๐ช๐ผ | 6 |
| DaveEnzweiler | - | 5 |
| daledeannelson | - | 4 |
| Paulie493 | Creative Designer & Crafter | 4 |
| landytaylor1 | I love nature & cats/dogs. An advocate for equality/equity, Social justice, health care and peace. #Reparations #Richonne #SussexSupporter | 3 |
| ToutouleNtoya | Educator | Entrepreneur | Innovator | Instructional Coach | Empowering youth | Founder https://t.co/RoFKpAs8mH @pivotedu | Science and Making is life | #FightOn | 3 |
| sabmarina3 | - | 3 |
| 2Hard2Win | Beware, will randomly post about politics, @dallascowboys & share my photos. She/Her. #BLM #VoteBlue ๐ณ๏ธโ๐๐ณ๏ธโโง๏ธally #Vaxxed | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638204597238890500 | @nickconfessore @katie_robertson @Sling @slinganswers Ya'll are using our money to subsidize this wretched network under the guise of it being a legitimate news channel. Please drop Fox (not)News Network. Make them a stand-alone channel that requires its own subscription as an add-on. | 1 |
| 1639415084274548736 | @slinganswers - I called Sling twice since early March about not getting local channels (that I paid for via Sling Blue). They said this is a known issue; no timeframe for fixing. This should be on the Known Issues page of https://t.co/wnpWdW1h8a. When will it be fixed? | 0 |
| 1639364080812314624 | @slinganswers I am getting a 11-6 error on all my devices and I am NOT outside US and I am NOT using a VPN. Help please. | 0 |
| 1639360050324987905 | @slinganswers Is Sling not paying the referral bonus? I referred someone, and I haven't received mine nor them. | 0 |
| 1639327038153555971 | @slinganswers hi. Does sling tv allow you to pause live TV programs? | 0 |
| 1639308885231128577 | #Sling the "Enter New Payment Details" is not working and hasn't been for over a month. When will you fix this problem? I need to change my Credit Card information. @slinganswers I tried to DM but there is no response there either. https://t.co/thQ5Oqy3DZ | 0 |
| 1639308097515663366 | @slinganswers trying to update my billing info. Tried the app. & website: unable to receive my new info. Tried the ph # : 78 minute wait I may quit service | 0 |
| 1639307876865900544 | @slinganswers I want to get sling. Got a sling gift card. But it won't let me check out Why | 0 |
| 1639266124851212288 | @slinganswers why am I having trouble Sign up with a sling gift card | 0 |
| 1639223823298973700 | @slinganswers it has now been 2 weeks that i have been missing channels that i pay extra for . I have contacted customer service twice on this issue and it remains unresolved... needless to say my patience is wearing thin i need this fixed | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638204597238890500 | @nickconfessore @katie_robertson @Sling @slinganswers Ya'll are using our money to subsidize this wretched network under the guise of it being a legitimate news channel. Please drop Fox (not)News Network. Make them a stand-alone channel that requires its own subscription as an add-on. | 2 |
| 1640046935783493632 | @hmommaerts @slinganswers @Sling Mine disappeared to | 1 |
| 1639065885901209601 | @slinganswers @Sling Obviously you are not ready!!! | 1 |
| 1639061099361316864 | @slinganswers People missing a lot tonight thanks to pathetic customer service! | 1 |
| 1639106515738173440 | @slinganswers @Sling my ABC channel disappeared from my guide. I had it for 2 weeks and currently have other local channels. Is there a reason why? Especially since prices increased because i was supposed to get this channel? | 1 |
| 1639057294368419843 | @slinganswers 25 dollar gift card not working and agents wonโt pick up phoneโฆhow do I get this resolved? | 1 |
| 1640440149275447296 | @InstaGator71 @Sling @slinganswers I had to restart my firetv and it was all good. Sorry to hear about ABC. I was excited when they came on board because I can record that channel now. CBS is the last standing | 1 |
| 1640357462925533189 | @Sling @SlingAnswers can someone please give me some support? Nobody picks up after 30 minutes and I haven't had sling working right in over 2 months. #slingtv #fail | 1 |
| 1640065096079507458 | @slinganswers I cannot update my credit card info in order to pay my bill. | 1 |
| 1639416020602613761 | @RoughTradeRadio @slinganswers @AirTVhelp I pay for Sling Blue and my local channels and havenโt been receiving local channels since March. This is a known issue to Sling, but they arenโt communicating to customers when this will be fixed. Terrible customer service! | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #sling | 2 |
| #fail | 2 |
| #slingtv | 1 |
| #wplfinal | 1 |
| #iwantmymtv | 1 |
| #slingisbroken | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @slinganswers | 168 |
| @sling | 31 |
| @abcnetwork | 3 |
| @instagator71 | 3 |
| @toutoulentoya | 3 |
| @nickconfessore | 2 |
| @katie_robertson | 2 |
| @garbagetyme | 1 |
| @nwtice1 | 1 |
| @2hard2win | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
7
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| โช๏ธ | 4 | black_small_square |
| ๐คฌ | 2 | face_with_symbols_on_mouth |
| ๐ถโ๐ซ๏ธ | 1 | face_in_clouds |
| ๐ญ | 1 | loudly_crying_face |
| ๐คท๐ปโโ๏ธ | 1 | woman_shrugging_light_skin_tone |
| ๐คฆโโ๏ธ | 1 | woman_facepalming |
| ๐ | 1 | face_with_rolling_eyes |
| ยฎ | 1 | registered |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| Symbols | 5 |
| People & Body | 2 |