Tweets Analysis - Keyword: @SkyHelpTeam
Overview
Total number of tweets analysed
1,977
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
Customers are unhappy with the quality of WiFi and customer service provided by Sky, as well as the company's price increases and charges. Some customers are also calling for the removal of GB News from the news category. One customer experienced language barriers during a phone call with Sky. Some customers have been mis-sold packages and are facing penalties if they try to cancel.
Topic Modeling
- Poor customer service experiences with @SkyHelpTeam and @skytv
- Complaints about increases in prices and charges
- Concerns about the content and categorization of news channels like GB News
- Issues with internet and Wi-Fi service
- Frustration with the difficulty of getting through to @SkyHelpTeam on the phone
Emotional Analysis
The tweets express frustration and anger towards the poor customer service provided by Sky, as well as the company's high prices and lack of transparency. Some also express disappointment in the quality of the company's services, such as slow WiFi and unsatisfactory TV programming. Some tweets also accuse Sky of being corrupt and uncaring towards its customers. Overall, the emotions expressed in these tweets are negative and critical towards Sky.
Trend Analysis
- Complaints about poor quality of Sky TV and WiFi services
- Criticism of Sky, Virgin Media, and FreeviewTV for not removing GB News from the News category
- Displeasure with the content being shown on Sky Sports channels
- Difficulties in getting through to Sky customer service and poor customer service experiences
- Concerns and frustrations over price increases, particularly during a cost of living crisis
Types of Tweets
Number of Retweets
51
Percentage of total tweets
2%
Number of Original tweets
645
Percentage of total tweets
32%
Number of tweets that contain Mentions
1,977
Percentage of total tweets
100%
Number of tweets that were Replies
1,273
Percentage of total tweets
64%
Number of tweets that were Quotes
11
Percentage of total tweets
0%
Number of tweets that contain Hashtags
79
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 1042 |
| Twitter for Android | 601 |
| Twitter Web App | 288 |
| Twitter for iPad | 37 |
| Brandwatch | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| VodafoneUK | Vodafone UK | #TogetherWeCan | 249,238 |
| samaritans | Samaritans | Our free helpline is available round the clock on 116 123. Our Twitter account is not staffed 24/7 and we cannot offer support here. | 176,119 |
| hobisey | aggie | probably at a concert. | 53,460 |
| jonoread | Jono Read | Followed by Obama, blocked by Piers Morgan. Does social media @BBC. Southener in the North. Boyfriend to @charisscottholm. Loves 📻. 📧: jonathon.read@bbc.co.uk | 48,561 |
| ProfAndyField | Andy Field | The stats book guy. Learn R with interactive tutorials in the discovr (https://t.co/desax0zwEc) and adventr (https://t.co/0QWZ0ElEgs) packages. | 25,167 |
| Saraheboon | Sarah Boon #StopTheShock | Tweeting about my not so neurotypical life (Autistic-ADHD-Dyslexic) Milo’s mum. Author to be. Own views. link to contact. She/her saraheboon@mastodon.social | 17,262 |
| EverythingBoxi2 | EverythingBoxing | 🥊 Boxing News, Exclusives And Unprecedented Coverage, ✍️ Content Writer For @NoSmokeBoxing. | 15,711 |
| neil_roberts_ | Neil | Cymro Cymraeg | early 30s | work in regulatory compliance | @diffbaseliners creator & chair | @pride_tennis board member | views my own 🏳️🌈🏴 | 15,117 |
| TheRealSitts | John Sitton | The Real John Edmund Sitton. ex Chelsea,Millwall, Gillingham and Leyton Orient . My autobiography out now . https://t.co/4Pkm8qERgS | 14,401 |
| molzzz_ | 𝐌𝐎𝐋𝐋𝐈𝐄 | ♡ | 13,571 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| VodafoneUK | Vodafone UK | #TogetherWeCan | 18,484 |
| TheRealSitts | John Sitton | The Real John Edmund Sitton. ex Chelsea,Millwall, Gillingham and Leyton Orient . My autobiography out now . https://t.co/4Pkm8qERgS | 9,482 |
| ItsJamesPowers | James Powers | . | 8,539 |
| jonoread | Jono Read | Followed by Obama, blocked by Piers Morgan. Does social media @BBC. Southener in the North. Boyfriend to @charisscottholm. Loves 📻. 📧: jonathon.read@bbc.co.uk | 8,385 |
| alighirl77 | Alison McGinley | - | 7,553 |
| Scotthowaythel1 | Scott_carling@howay_the_lad | Life long sufferer of NUFC, a season ticket holder in the Strawberry corner. I am person who blabbers on about incredibly senseless things the original gobshite | 5,897 |
| TonesVanessa | Countess Nessy The Real One !! #GTTO🇪🇺 | Highly Dislike the Tories Since 1976 !! What more can I say, Do not Tolerate Racists No DM’s, !! #FBPE #ToryScum #GTTO | 5,879 |
| CRobertsonUK | C Roberts(Occupation by force is so last empire) | Pro INDY/EU. Anti Tory, red/blue or orange. Anti MSM, BBC as extension of Govt. Sweary B @ times. https://t.co/Ac52IufYir I do politics, satire with it | 5,732 |
| BernieMorgan | Bernadette Morgan BSc 🔶🇪🇺☘️ #RejoinEU | jazz and blues singer & musical theatre performer. Certified hypnotist & holistic practitioner/teacher - retired due to disability. No DM’s unless I know you | 5,623 |
| SteveSpevack | Steve Spevack | Boxing enthusiast.🥊 Kebab consumer.🥙 Vodka drinker. 🧊 Work in IT Recruitment.💻 | 5,300 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| 8gzd8k76nM | Divorced thrice. Sassy, classy, and bad-assy. | 62 |
| SajjadJawaid6 | LOVE ❤️ WRESTLING 🤼♀️ FOOTBALL ⚽️ 🥅 MOVIES 🎥 | 19 |
| ItsJamesPowers | . | 18 |
| MrWp80 | Ps4-fifa LiL MaRa youtube-CrUkPS4 twitch-warpig80 | 15 |
| NistedStuart | - | 14 |
| purplepenguin81 | Laughter, Music, Football, F1 & Good Coffee is a necessity to surviving this place♥Dick Van Dyke is AWESOME♥️Counsellor n Volunteer with Hidden Disability. YNWA | 12 |
| Anthony37049933 | - | 11 |
| SLeckonby | I reject your reality and substitute my own | 10 |
| harlsmum | - | 10 |
| Chiller666 | Arsenal till I die | 9 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640617911000653825 | Well I've had to start the envious task of looking for a new #broadband provider as @SkyHelpTeam couldn't see the error of their ways or the fact that their position guarantees losing very loyal customers. | 2 |
| 1641679391015985152 | @SkyHelpTeam WTF is going on with Sky glass again!!!!! | 2 |
| 1640246013104365568 | Had to telephone @SkyHelpTeam @skytv to sort contract details out. Put through to a call centre, passed x3 to finally reach a lady who’s spoken English was not conversational & difficult. On the phone almost 1 hour that cost £24! All a poor example of customer service. #bewarned | 2 |
| 1640896334130446336 | look at what y'all ruined @SkyHelpTeam. it would be REALLY nice if your servers wouldn't go down at 2am all the time. PLEASE don't respond with one of those automated messages asking me to dm you, those lead nowhere. i just want to show my disappointment. https://t.co/bFpkPhTnUA | 2 |
| 1639636469785456640 | How do you get someone at @SkyHelpTeam to call you? Been trying to get someone on the phone for days! Actually weeks but the past few days I’ve called, been on hold, waited, been sent down options I didn’t need, want or ask for etc! Just want to actually talk to a human! | 2 |
| 1641128006394560548 | I pay £123 a month for @skytv & the WiFi is shocking now. Been with you for 22 years 🤬 @SkyHelpTeam | 2 |
| 1640383315025747971 | @SkyHelpTeam can you direct me to the correct department to make a complaint please, thanks. | 1 |
| 1640668512782778369 | @SkyHelpTeam Problems being reported with #skyglass connecting to @virginmedia broadband routers, sky glass down! https://t.co/NvTS4yE3wi | 1 |
| 1641679667680739329 | @BurgessMoon @SkyHelpTeam Blue screen this morning too. We’ve had countless issues with our #skyglass I’m starting to wish we had never got it | 1 |
| 1640606541077258242 | @SkyHelpTeam sky glass won’t connect to internet but other devices are connected fine. Tv shows “no internet connection” but then the remote won’t work to move selection on screen. Please can you advise? Trouble shooting online didn’t work | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641128006394560548 | I pay £123 a month for @skytv & the WiFi is shocking now. Been with you for 22 years 🤬 @SkyHelpTeam | 30 |
| 1640412772683902976 | @MarinaPurkiss @Ofcom @ofcom boss and her Tory donor husband contradicts herself as to whether or not GB News is a news channel - @SkyHelpTeam @virginmedia & @FreeviewTV should be removing GB News from the News category but they're all corrupt too, it seems. | 12 |
| 1639664963697426433 | So sky sports one are showing ; FIFA PlayStations games, sky sports 2; woman’s football. Just me?! 🤷♀️ @SkyHelpTeam can I cancel my subscription?! 🤦♀️ | 12 |
| 1639636469785456640 | How do you get someone at @SkyHelpTeam to call you? Been trying to get someone on the phone for days! Actually weeks but the past few days I’ve called, been on hold, waited, been sent down options I didn’t need, want or ask for etc! Just want to actually talk to a human! | 12 |
| 1640246013104365568 | Had to telephone @SkyHelpTeam @skytv to sort contract details out. Put through to a call centre, passed x3 to finally reach a lady who’s spoken English was not conversational & difficult. On the phone almost 1 hour that cost £24! All a poor example of customer service. #bewarned | 10 |
| 1641034128156942337 | @SkyHelpTeam Then why is it advertised as for new and existing customers then? https://t.co/j6C8dtJA0e | 9 |
| 1641342789819432960 | @SkyHelpTeam Pressed that and then straight to beehive bedlam for a good few hours! | 8 |
| 1639952946296238080 | Hey @skytv @SkyHelpTeam, my £75/month bill is going up £10 from April 1st to £85/month. This is a 13.3% increase, way over the current rate of UK inflation of 10.4%, and way more than any increase I'm seeing in my take home pay. How can you justify such a ridiculous increase? | 7 |
| 1641134338174603264 | @alighirl77 @skytv @SkyHelpTeam This will put an end to that daylight robbery 👌🏻 https://t.co/2K9jU3fNnk | 7 |
| 1638885650240880640 | @BBCBreaking Not helped by the likes of @EE and @SkyHelpTeam raising their prices by around 14%, no wonder inflation is where it is...raising interest rates has little or no impact... | 6 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #skyglass | 12 |
| #sky | 8 |
| #customerservice | 5 |
| #skybroadband | 5 |
| #skymobile | 3 |
| #badcustomerservice | 3 |
| #skytv | 3 |
| #succession | 3 |
| #billingissue | 2 |
| #mlbopeningday | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @skyhelpteam | 2000 |
| @skytv | 74 |
| @skyuk | 45 |
| @alighirl77 | 38 |
| @virginmedia | 34 |
| @8gzd8k76nm | 20 |
| @weareopenreach | 13 |
| @burgessmoon | 13 |
| @ofcom | 12 |
| @daznboxing_help | 11 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
17
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 29 | rolling_on_the_floor_laughing |
| 😂 | 19 | face_with_tears_of_joy |
| 🤬 | 14 | face_with_symbols_on_mouth |
| 😡 | 14 | enraged_face |
| 👍 | 13 | thumbs_up |
| 🙄 | 12 | face_with_rolling_eyes |
| 👉 | 10 | backhand_index_pointing_right |
| 😤 | 9 | face_with_steam_from_nose |
| 🤔 | 8 | thinking_face |
| 😭 | 8 | loudly_crying_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 218 |
| People & Body | 95 |
| Objects | 16 |
| Activities | 4 |
| Travel & Places | 3 |
| Animals & Nature | 3 |
| Symbols | 3 |
| Flags | 1 |
| Food & Drink | 1 |