Tweets Analysis - Keyword: @SixtUK
Overview
Total number of tweets analysed
11
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
5 years
Summarization
Customers have had negative experiences with @SixtUK, including having to drive a faulty car back to the airport, being charged the excess despite saying no, and receiving poor customer service. One customer is requesting compensation for the cost of a taxi and another is inquiring about renting a car at Heathrow and returning it in London without extra charge. A job opportunity with the company is also mentioned. One customer questions whether a mistake was made or attempted fraud with their rental.
Topic Modeling
- Car rental issues and complaints
- Transaction and booking inquiries
- Request for approval of additional charges and expenses
- Career opportunities and job openings
- Fraud and misconduct allegations
Emotional Analysis
The tweets express a range of negative emotions towards SixtUK rental services such as frustration, disappointment, anger, and distrust. Customers express complaints regarding the quality of cars rented, unexpected costs, and poor customer service. One user even accuses the company of attempted fraud. However, there are also neutral tweets inquiring about rental services and job opportunities with SixtUK.
Trend Analysis
- Car rental issues and customer complaints with @SixtUK
- Questions and inquiries about renting a car from @SixtUK, including pick-up and drop-off locations
- Discussion around additional charges and excess fees from @SixtUK
- Job opportunities and recruitment for @SixtUK
- Mentions of fraud or suspicion of fraudulent behavior by @SixtUK
Types of Tweets
Number of Retweets
1
Percentage of total tweets
9%
Number of Original tweets
8
Percentage of total tweets
72%
Number of tweets that contain Mentions
11
Percentage of total tweets
100%
Number of tweets that were Replies
2
Percentage of total tweets
18%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
18%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPad | 3 |
| Twitter for iPhone | 3 |
| Twitter for Android | 2 |
| Twitter Web App | 1 |
| TUKW3 | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| tomhashemi | Tom Hashemi | CEO @castfromclay. I talk about policy communications. Plus heavy metal and bicycles. Soon to cycle London to Ukraine. | 2,851 |
| JCPThamesValley | JCP in Berkshire, Buckinghamshire and Oxfordshire | Sharing jobs, events and careers advice for Berkshire, Buckinghamshire and Oxfordshire from 8am to 8pm, 7 days a week. We are here, Mon to Fri 9am to 5pm | 2,731 |
| ThatGirlCan1 | CSD🌸 | Wife. Mama to my perfect babes🎀🎀. Gypsy Soul. HG/Preemie momx2. she/her | 789 |
| AnchovyFillets_ | Anchovy | Potato Master and shoe horn enthusiast. | 63 |
| BerkshireWork | Berkshire Workplace | Looking for your next job? We retweet Berkshire based job vacancies for you #BerkshireJobs | 13 |
| MMcKeown12 | M McKeown | Memento Mori | 2 |
| SachinC34493574 | Sachin Choudhary | - | 1 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| tomhashemi | Tom Hashemi | CEO @castfromclay. I talk about policy communications. Plus heavy metal and bicycles. Soon to cycle London to Ukraine. | 1,441 |
| ThatGirlCan1 | CSD🌸 | Wife. Mama to my perfect babes🎀🎀. Gypsy Soul. HG/Preemie momx2. she/her | 538 |
| JCPThamesValley | JCP in Berkshire, Buckinghamshire and Oxfordshire | Sharing jobs, events and careers advice for Berkshire, Buckinghamshire and Oxfordshire from 8am to 8pm, 7 days a week. We are here, Mon to Fri 9am to 5pm | 217 |
| AnchovyFillets_ | Anchovy | Potato Master and shoe horn enthusiast. | 142 |
| SachinC34493574 | Sachin Choudhary | - | 83 |
| BerkshireWork | Berkshire Workplace | Looking for your next job? We retweet Berkshire based job vacancies for you #BerkshireJobs | 51 |
| MMcKeown12 | M McKeown | Memento Mori | 37 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| MMcKeown12 | Memento Mori | 3 |
| SachinC34493574 | - | 2 |
| tomhashemi | CEO @castfromclay. I talk about policy communications. Plus heavy metal and bicycles. Soon to cycle London to Ukraine. | 2 |
| AnchovyFillets_ | Potato Master and shoe horn enthusiast. | 1 |
| BerkshireWork | Looking for your next job? We retweet Berkshire based job vacancies for you #BerkshireJobs | 1 |
| JCPThamesValley | Sharing jobs, events and careers advice for Berkshire, Buckinghamshire and Oxfordshire from 8am to 8pm, 7 days a week. We are here, Mon to Fri 9am to 5pm | 1 |
| ThatGirlCan1 | Wife. Mama to my perfect babes🎀🎀. Gypsy Soul. HG/Preemie momx2. she/her | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638201410863890435 | Operational Damage Trainer with @SixtUK in Slough. Info/Apply: https://t.co/ubD4igEw8z #BerkshireJobs #SloughJobs #CustomerServiceJobs https://t.co/7wbUor3XhW | 1 |
| 1641419532374794240 | @SixtUK A taxi is £300. Can you approve £150 for flights from Campbeltown to Glasgow Airport? | 0 |
| 1641334611157344256 | @SixtUK Take a taxi 129 miles back to the airport and collect a new car! I asked for a replacement car to be delivered - the counter proposal was I drive the faulty car back to the airport! The road is literally in the middle of nowhere. Thanks for nothing | 0 |
| 1641333188608835584 | @SixtUK 1 of 2. Oh Sixt, you really have dropped the ball. Picked up a car at Glasgow airport yesterday to drive to Campbeltown for 2 nights. Car developed an engine fault so we limped into our destination. Recovery guy confirmed problem. Sixt's offer? | 0 |
| 1640738204566396929 | @SixtUK Hello, Sixt. I'm thinking about hiring a car with you in the next 2 weeks. I'm coming from Spain but hiring a car at Gatwick. Should I use the .es or https://t.co/eK17ZOAkiA website to make the transaction? | 0 |
| 1639311687340703744 | @SixtUK absolute horrific 0/10 experience on our current rental. 🥲🥲 | 0 |
| 1638500614341574656 | @SixtUK possible to rent a car at Heathrow and return in London ? Tried calling to enquire about this - looks like your team was unable to hear me. | 0 |
| 1638500088942153728 | @SixtUK can I rent a car at Heathrow and return it at a London location with no extra charge? | 0 |
| 1638159080165449730 | @SixtUK Thanks Ricky - just spoke to one of your colleaugues about it to get a refund. Innocent mistake or attempted fraud? 🤷♂️ @actionfrauduk | 0 |
| 1638153266608369665 | Rented a car from @SixtUK, said no to the excess, they sneakily added it anyway. Such integrity. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641334611157344256 | @SixtUK Take a taxi 129 miles back to the airport and collect a new car! I asked for a replacement car to be delivered - the counter proposal was I drive the faulty car back to the airport! The road is literally in the middle of nowhere. Thanks for nothing | 1 |
| 1641333188608835584 | @SixtUK 1 of 2. Oh Sixt, you really have dropped the ball. Picked up a car at Glasgow airport yesterday to drive to Campbeltown for 2 nights. Car developed an engine fault so we limped into our destination. Recovery guy confirmed problem. Sixt's offer? | 1 |
| 1638153266608369665 | Rented a car from @SixtUK, said no to the excess, they sneakily added it anyway. Such integrity. | 1 |
| 1641419532374794240 | @SixtUK A taxi is £300. Can you approve £150 for flights from Campbeltown to Glasgow Airport? | 0 |
| 1640738204566396929 | @SixtUK Hello, Sixt. I'm thinking about hiring a car with you in the next 2 weeks. I'm coming from Spain but hiring a car at Gatwick. Should I use the .es or https://t.co/eK17ZOAkiA website to make the transaction? | 0 |
| 1639311687340703744 | @SixtUK absolute horrific 0/10 experience on our current rental. 🥲🥲 | 0 |
| 1638500614341574656 | @SixtUK possible to rent a car at Heathrow and return in London ? Tried calling to enquire about this - looks like your team was unable to hear me. | 0 |
| 1638500088942153728 | @SixtUK can I rent a car at Heathrow and return it at a London location with no extra charge? | 0 |
| 1638201410863890435 | Operational Damage Trainer with @SixtUK in Slough. Info/Apply: https://t.co/ubD4igEw8z #BerkshireJobs #SloughJobs #CustomerServiceJobs https://t.co/7wbUor3XhW | 0 |
| 1638159080165449730 | @SixtUK Thanks Ricky - just spoke to one of your colleaugues about it to get a refund. Innocent mistake or attempted fraud? 🤷♂️ @actionfrauduk | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #berkshirejobs | 2 |
| #sloughjobs | 2 |
| #customerservicejobs | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @sixtuk | 11 |
| @jcpthamesvalley | 1 |
| @actionfrauduk | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
27
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🥲 | 2 | smiling_face_with_tear |
| 🤷♂️ | 1 | man_shrugging |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 2 |
| People & Body | 1 |