Tweets Analysis - Keyword: @ShellStationsUS
Overview
Total number of tweets analysed
5
Earliest tweet was on
2023-02-08
Latest tweet was on
2023-02-14
Tweets covering
5 days
Average age of authors' accounts
8 years
Summarization
A 17 year-old was questioned and denied access to petrol at a Shell station. It is also possible to use the pay and save feature of the Shell app without using accumulated fuel rewards. There is potential difficulty using the Shell card chip and rewards on pump failures.
Topic Modeling
- Customer Experiences
- App Use
- Reward Systems
- Age Restrictions for Buying Fuel
- Technical Issues with Pumps
Emotional Analysis
The tweets expressed a range of emotions, from frustration and distress to confusion and disappointment. The first tweet expresses frustration at the situation described in the second tweet, in which a 17-year-old was refused petrol for her vehicle. The third tweet expresses confusion as to how to use the pay and save feature on the app. The fourth tweet expresses a sense of anticipation, as the user watches the news unfold. The fifth tweet expresses disappointment as the user was unable to use their fuel rewards due to a malfunctioning pump.
Trend Analysis
- Customer Service
- Fuel Rewards
- Age Requirements
- Pay and Save Feature
- Pump Issues
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
3
Percentage of total tweets
60%
Number of tweets that contain Mentions
5
Percentage of total tweets
100%
Number of tweets that were Replies
2
Percentage of total tweets
40%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
20%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 3 |
| Twitter for Android | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Pinktoebean | Butters (Chatty Catty)🐾🏳️🌈 | I'm a cat w/ one pink toebean, I live w/ 1 cat, Willie, 1 dogs Lewie, mom a vet tech, grandma & grandpa 🐾🏳️🌈 | 3,105 |
| timdavis53 | TimBoyGooner | Gooner. First live game was 0-0 with Wimbledon in ‘89. Miss Highbury, best days as a Gooner were sitting in the East Upper watching Dennis, Thierry & Co. | 1,134 |
| jmaro23 | Joe Martinez | 34 years old love to live life | 132 |
| oldoakstknwldg | #IAMOAKLAND 🏊🏽♂️👷🏽♂️🇲🇽🇺🇸 | Taking care of his blessings #Intellectual #Gentlemen #Advocate #Construction #iFollow #ReTweet #TeamFollowBack #GirlsDad #DaddiesBoy #BabyZMan | 105 |
| Trancelebration | Trancelerate | - | 9 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Pinktoebean | Butters (Chatty Catty)🐾🏳️🌈 | I'm a cat w/ one pink toebean, I live w/ 1 cat, Willie, 1 dogs Lewie, mom a vet tech, grandma & grandpa 🐾🏳️🌈 | 1,851 |
| timdavis53 | TimBoyGooner | Gooner. First live game was 0-0 with Wimbledon in ‘89. Miss Highbury, best days as a Gooner were sitting in the East Upper watching Dennis, Thierry & Co. | 1,300 |
| jmaro23 | Joe Martinez | 34 years old love to live life | 371 |
| Trancelebration | Trancelerate | - | 193 |
| oldoakstknwldg | #IAMOAKLAND 🏊🏽♂️👷🏽♂️🇲🇽🇺🇸 | Taking care of his blessings #Intellectual #Gentlemen #Advocate #Construction #iFollow #ReTweet #TeamFollowBack #GirlsDad #DaddiesBoy #BabyZMan | 92 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Pinktoebean | I'm a cat w/ one pink toebean, I live w/ 1 cat, Willie, 1 dogs Lewie, mom a vet tech, grandma & grandpa 🐾🏳️🌈 | 1 |
| Trancelebration | - | 1 |
| jmaro23 | 34 years old love to live life | 1 |
| oldoakstknwldg | Taking care of his blessings #Intellectual #Gentlemen #Advocate #Construction #iFollow #ReTweet #TeamFollowBack #GirlsDad #DaddiesBoy #BabyZMan | 1 |
| timdavis53 | Gooner. First live game was 0-0 with Wimbledon in ‘89. Miss Highbury, best days as a Gooner were sitting in the East Upper watching Dennis, Thierry & Co. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625627877998731266 | @ShellStationsUS That tweet says it all I posted a picture with a description | 0 |
| 1624860485832122368 | @ShellStationsUS @Shell_UKLtd Please can you tell me why my 17 year daughter was refused petrol for her vehicle ? She was told by the women she needed to be 18 to fill her car. She had to drive to another petrol station on a very low tank totally distressed by the situation. | 0 |
| 1624771724775501826 | @ShellStationsUS Is there a way to use the pay and save feature on the app without having to use all of your accumulated fuel rewards? | 0 |
| 1624481814244126720 | @exxonmobil @ShellStationsUS @76GasStations @Chevron @ValeroEnergy @MarathonOil @potus @GOP @USCongress @KTVU #Watching https://t.co/aDrUR51wKX | 0 |
| 1623456980286451712 | @FuelRewards @ShellStationsUS The pump wouldn't read my card chip today & suddenly I wasn't allowed to use my rewards, despite showing the cashier they were there on the app. They weren't sure if I would get to use them in "several hours" or not. I had $1.63 off per gallon. All because the pump messed up | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625627877998731266 | @ShellStationsUS That tweet says it all I posted a picture with a description | 0 |
| 1624860485832122368 | @ShellStationsUS @Shell_UKLtd Please can you tell me why my 17 year daughter was refused petrol for her vehicle ? She was told by the women she needed to be 18 to fill her car. She had to drive to another petrol station on a very low tank totally distressed by the situation. | 0 |
| 1624771724775501826 | @ShellStationsUS Is there a way to use the pay and save feature on the app without having to use all of your accumulated fuel rewards? | 0 |
| 1624481814244126720 | @exxonmobil @ShellStationsUS @76GasStations @Chevron @ValeroEnergy @MarathonOil @potus @GOP @USCongress @KTVU #Watching https://t.co/aDrUR51wKX | 0 |
| 1623456980286451712 | @FuelRewards @ShellStationsUS The pump wouldn't read my card chip today & suddenly I wasn't allowed to use my rewards, despite showing the cashier they were there on the app. They weren't sure if I would get to use them in "several hours" or not. I had $1.63 off per gallon. All because the pump messed up | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #watching | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @shellstationsus | 5 |
| @shell_ukltd | 1 |
| @exxonmobil | 1 |
| @76gasstations | 1 |
| @chevron | 1 |
| @valeroenergy | 1 |
| @marathonoil | 1 |
| @potus | 1 |
| @gop | 1 |
| @uscongress | 1 |
Top 10 mentions
Wordcloud of Tweets
