Shawhelp - Tweet Data Analysis
Tweets Analysis - Keyword: @Shawhelp
Published April 8, 2023
Overview
Tweets covering
8 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
112
Average age of authors' accounts
10 years
Summarization
Customers experiencing various issues with their Shaw internet and TV services, including outages, poor customer service, technical difficulties, and concerns about pricing and loyalty. Some customers were able to resolve their issues with power cycling or contacting Shaw support, while others continued to experience problems. Some customers also expressed frustration with Shaw's response on social media.
Topic Modeling
- Internet outage and connectivity issues
- Customer service and loyalty
- Technical problems with devices and equipment
- Complaints about channel and content quality
- General comments and experiences with Shaw services
Emotional Analysis
The tweets express frustration and dissatisfaction with Shaw's internet and customer service. Customers have experienced outages, difficulty accessing their accounts, and poor quality channels. Some express anger and hopelessness, and others are upset about being charged more than new customers. Overall, the tweets convey negative emotions towards the company.
Trend Analysis
- Internet outages and connectivity issues experienced by Shaw customers
- Requests for technical assistance or customer service from Shaw representatives
- Complaints about Shaw's pricing and loyalty policies
- Questions about specific channels or programming on Shaw's network
- General comments and frustrations expressed by Shaw customers
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
3
2% of total
Number of Original tweets
58
51% of total
Number of tweets that were Quotes
1
0% of total
Number of tweets that were Replies
50
44% of total
Number of tweets that contain Hashtags
10
8% of total
Number of tweets that contain Mentions
112
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 39 |
| Twitter for iPhone | 37 |
| Twitter Web App | 25 |
| Twitter for iPad | 7 |
| TweetDeck | 3 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TELUSsupport | TELUS Support | Welcome to our support channel. Burning questions? Head to the Neighbourhood - https://t.co/ninRbXgKmq | 63,470 |
| BruceMcCurdy | Bruce McCurdy | Lover of the sciences, arts, & sports. Writer for the Cult of Hockey (Edmonton Journal). Astronomy enthusiast & educator. Tweets about hockey, astronomy & life. | 16,927 |
| PeterVogel | Peter Vogel | Teacher ICT/Physics (ret.). Tech journalist. Meteorology/Ham Radio/Astronomy/Cybersecurity/ADS-B/AI/ Prime Minister's/Premier's SciTech awards. CERN/HST. VE7AFV | 9,828 |
| IRaiseUFacts | Think B4U Tweet | There have been many insightful things written in profiles... this is not one of those profiles... | 4,959 |
| SoniaSAslam | Sonia Aslam | Award-winning journalist w/@CityNewsVAN. Please send tips to sonia.aslam@rci.rogers.com. Canucks fan. Simpsons/Seinfeld expert. Opinions are my own. | 4,840 |
| kevinlovestech | Kevin Lloyd🇨🇦 | Fully Vaxxed x 4. Settler. Loves tech. Chronic IBS and anxiety. Proud NDPer. Pro-choice. Mostly posting on Mastodon: @kevinlovestech@mstdn.ca | 2,753 |
| firststartrmh | Heather, but way more fun this year! | Big fan of cooking, coffee, pets, Oilers. Elkoholic. Loves politics, but if that’s all you post, I’m not following back. 🚫Drama NO DMs from new tweeps. she/her | 2,156 |
| Valomir | Tyler | Hello there! - FFXIV - EVE Online - Drawing - Pickleball ~Follow your heart, even unto ruin~ | 2,153 |
| Shannondwalsh | Shannon Walsh | Filmmaker & writer • Assoc prof @UBC • Guggenheim Fellow • Latest film @thegigisupdoc • Book "In My Life: Stories of Activists in South Africa" • #GGArts2023 | 1,684 |
| LizSoylatte12 | liz | 🐔🍷. I stand with Trudeau.🇨🇦 Team Notley. ABC voter. On a personal note, I like dogs, they’re nice | 1,611 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TELUSsupport | TELUS Support | Welcome to our support channel. Burning questions? Head to the Neighbourhood - https://t.co/ninRbXgKmq | 14,904 |
| PeterVogel | Peter Vogel | Teacher ICT/Physics (ret.). Tech journalist. Meteorology/Ham Radio/Astronomy/Cybersecurity/ADS-B/AI/ Prime Minister's/Premier's SciTech awards. CERN/HST. VE7AFV | 7,185 |
| lynnandjoey | Lynn McCarthy | pblind-pdeaf/Daphneyland Basset Rescue https://t.co/AJxrQ4Atx9 &facebook & Instagram 🇨🇦🇨🇮 👻hunting/IMO RCMP CstSarah Beckett &Cst.John Davidson AbbotsfordPD | 5,002 |
| BruceMcCurdy | Bruce McCurdy | Lover of the sciences, arts, & sports. Writer for the Cult of Hockey (Edmonton Journal). Astronomy enthusiast & educator. Tweets about hockey, astronomy & life. | 3,001 |
| Shannondwalsh | Shannon Walsh | Filmmaker & writer • Assoc prof @UBC • Guggenheim Fellow • Latest film @thegigisupdoc • Book "In My Life: Stories of Activists in South Africa" • #GGArts2023 | 2,650 |
| kevinlovestech | Kevin Lloyd🇨🇦 | Fully Vaxxed x 4. Settler. Loves tech. Chronic IBS and anxiety. Proud NDPer. Pro-choice. Mostly posting on Mastodon: @kevinlovestech@mstdn.ca | 2,603 |
| jaypdonovan | Jay Donovan 📻 | Just a guy who loves to wrestle, run, hike, swim and really loves peanut butter! | 2,269 |
| maggienoble | 🌎☮️Maggie | twin • Winnipeger living in the Canadian Rocky Mountains 🐻 | 2,069 |
| firststartrmh | Heather, but way more fun this year! | Big fan of cooking, coffee, pets, Oilers. Elkoholic. Loves politics, but if that’s all you post, I’m not following back. 🚫Drama NO DMs from new tweeps. she/her | 2,015 |
| Valomir | Tyler | Hello there! - FFXIV - EVE Online - Drawing - Pickleball ~Follow your heart, even unto ruin~ | 1,771 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| kickscootes | email me anytime. matt@kickscootes.com | 5 |
| KevinCa81488486 | - | 3 |
| southbranch114 | - | 3 |
| PeterVogel | Teacher ICT/Physics (ret.). Tech journalist. Meteorology/Ham Radio/Astronomy/Cybersecurity/ADS-B/AI/ Prime Minister's/Premier's SciTech awards. CERN/HST. VE7AFV | 3 |
| jakietheboycat | Vancouverite since 1983, born in Saskatchewan, grew up in Regina. Did you go to Martin Collegiate? Atheist. LGBTQ+. Question everything. #Istandwithhandong | 3 |
| cartfullofcats | Imagine actually taking this seriously. Wow......... Don't follow me, I don't like you. | 3 |
| Valomir | Hello there! - FFXIV - EVE Online - Drawing - Pickleball ~Follow your heart, even unto ruin~ | 3 |
| MSQUARED2_M2 | Couture Creations, Dream Chaser. Video, Print, Web. Filmmaker. LGBTQ+ Champion. | 2 |
| Strayarc | Constitutional lawyer (US), balloon expert, public health officer, constitutional lawyer (CAN), military strategist, welder, tire expert, phrenologist. | 2 |
| KellyMagnuson6 | love to read watch wrestling hockey big bang theory | 2 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1640052356229513227 | Had a couple of @Shawhelp techs pop by this am to fix some wiring. One of them asked what I did. Me: I do the news. Tech: No way! For … | 2 |
| 1641684030080057344 | @Shawhelp My shaw home app isn’t working tonight. :( | 0 |
| 1639734906959040513 | @Shawhelp 5 and a half hours of internet outage in Saskatoon? No updates in hours.. | 0 |
| 1639343929966624768 | @Shawhelp been having trouble for the last hour with my internet. Are you guys down? | 0 |
| 1639414409750802434 | Anyone else @Shawhelp internet out in North end #yxe area? | 0 |
| 1639423438841364482 | @Shawhelp Thanks. It’s working again. Just strange outage I guess. | 0 |
| 1639477600442810370 | @Shawhelp Shaw connection down in southeast Calgary ab, any updates? | 0 |
| 1639485423884853250 | @Shawhelp @ShawInfo horrible service still can’t get on your website my account properly since August 2022. | 0 |
| 1639633043764957184 | @Shawhelp Good Morning. My internet is down this morning. I can connect to the Wifi but there is no internet. I am in SW calgary. I powerd my cable modem … | 0 |
| 1639635532425883649 | @Shawhelp Looks like it is back up. | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1640052356229513227 | Had a couple of @Shawhelp techs pop by this am to fix some wiring. One of them asked what I did. Me: I do the news. Tech: No way! For … | 4 |
| 1639746842400559104 | Our @Shawhelp modem/router just did a hard crash. No internet AND refused to connect to devices. Thankfully a power cycle seems to have resolved whatever the issue is, along with … | 3 |
| 1639720736091947008 | Tried to login to my @Shawhelp Mobile account using SMS 2FA. Somehow ended up with 6 one-time codes, and none of them worked. Tried the email option, which I got … | 2 |
| 1639734906959040513 | @Shawhelp 5 and a half hours of internet outage in Saskatoon? No updates in hours.. | 2 |
| 1640014227766390784 | @Shawhelp I am using wireless. And it also has started to bother me. I am so mad right now its sunday and I am exhausted. I wish I didn't have … | 1 |
| 1639423438841364482 | @Shawhelp Thanks. It’s working again. Just strange outage I guess. | 1 |
| 1639477600442810370 | @Shawhelp Shaw connection down in southeast Calgary ab, any updates? | 1 |
| 1639633043764957184 | @Shawhelp Good Morning. My internet is down this morning. I can connect to the Wifi but there is no internet. I am in SW calgary. I powerd my cable modem … | 1 |
| 1639637751565025280 | @Shawhelp I'm trying to connect with the loyalty department please | 1 |
| 1640443110907056128 | @Shawhelp @ShawInfo⚠️⚠️ sev2 guys check routes seeing a routing loop affecting corporate customers!!! It seems to keep getting re advertised Randomly #outage #majorincident https://t.co/5q2KUKxM04 | 1 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #shaw | 2 |
| #sherwoodpark | 1 |
| #calgary | 1 |
| #edmonton | 1 |
| #shawdown | 1 |
| #nohelpshaw | 1 |
| #yyc | 1 |
| #18 | 1 |
| #nothinghappens | 1 |
| #outage | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @shawhelp | 113 |
| @shawinfo | 5 |
| @telus | 2 |
| @kevinlovestech | 2 |
| @spacexstarlink | 1 |
| @rogershelps | 1 |
| @tylery | 1 |
| @sasklass | 1 |
| @kaisoncreation | 1 |
| @gommer007 | 1 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
6
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| ⚠️ | 2 | warning |
| 🤬 | 2 | face_with_symbols_on_mouth |
| 🙏 | 1 | folded_hands |
| 😱 | 1 | face_screaming_in_fear |
| 😡 | 1 | enraged_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 4 |
| Symbols | 2 |
| People & Body | 1 |
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