Tweets Analysis - Keyword: @SbuxIndonesia
Overview
Total number of tweets analysed
298
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
The tweets cover a range of topics related to Starbucks Indonesia, including criticisms of their customer service and policies, complaints about errors and delays in rewards programs, positive reviews of their offerings, and discussions of the location and accessibility of their stores. Some users express frustration with specific baristas, while others criticize the company as a whole. One user suggests that Starbucks' image could suffer due to what they see as amateurish policies. However, other users praise Starbucks for their recent promotion of a free drink with top-ups, and some express excitement about the offer.
Topic Modeling
- GWS message to Starbucks Indonesia
- Customers' dissatisfaction with Starbucks Indonesia
- Discussion about Starbucks Indonesia's policies and services
- Positive experiences and rewards from Starbucks Indonesia
- Critiques on Starbucks Indonesia's innovation and customer service
Emotional Analysis
The emotions expressed in these tweets are a mix of frustration, disappointment, anger, happiness, and gratitude towards Starbucks Indonesia (@SbuxIndonesia). Some users express dissatisfaction with the service provided by the company, while others are grateful for free drinks and promotions. There are also mentions of employees' attitudes, with some expressing disappointment towards their behavior. Overall, there is a range of conflicting emotions expressed towards Starbucks Indonesia in these tweets.
Trend Analysis
- Customer complaints and dissatisfaction with the service or products at Starbucks Indonesia, including issues with rewards and errors in their orders.
- Mentions of specific Starbucks locations, including recommendations for quieter locations and criticism of the attitudes of certain baristas.
- Mentions of other food and beverage chains, including Pizza Hut and McDonald's Indonesia.
- Discussion of recent controversies, including a ban on Starbucks in certain locations and criticism of the company's innovation and policies.
- Mentions of promotions and freebies, including a free drink for topping up a certain amount of funds on a Starbucks card.
Types of Tweets
Number of Retweets
31
Percentage of total tweets
10%
Number of Original tweets
43
Percentage of total tweets
14%
Number of tweets that contain Mentions
298
Percentage of total tweets
100%
Number of tweets that were Replies
206
Percentage of total tweets
69%
Number of tweets that were Quotes
22
Percentage of total tweets
7%
Number of tweets that contain Hashtags
8
Percentage of total tweets
2%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 141 |
| Twitter for iPhone | 121 |
| Twitter Web App | 28 |
| Zendesk | 3 |
| Foursquare | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Baroindra | Bar. | Pekerja Teks Komersial : 6 Buku | Business Inquiries : ✉️ indrasiamw@gmail.com | 307,350 |
| danawallet | DANA.id | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id | 76,972 |
| tsuroiya | ienas Tsuroiya | A proud stay-at-home mom, mbak admin Ngaji Ihya, baker at Dapur Mbak Admin dengan produk andalan #TiramisuMbakAdmin (sementara ini dapurnya tutup dulu😊) | 62,630 |
| pipis | Pribadi P. | Co-founder: @karyakarsa_id ◽ Creative marketing, video games, Japanese & Korean pop culture, NewJeans Bunnies◽ Writer: #SetahunBerkisah & #JakartaBandungJogja | 40,279 |
| ninityunita | ninit yunita | - | 21,815 |
| dhu_dhuan | dhu_dhuan | Aries Man ♈️ = Nature Addict 🌿 | 21,212 |
| djamtjoek | Jami | I might’ve had some bold opinions for you ☺️ | 18,951 |
| imandani | imandani | CP: +62 818-0818-9910 (nicko) | 14,113 |
| nagacentil | Eno La Holmes 🤟🏻🧕🏼 | the electronic networking organism van De Eerste Protestantse Organisatie van Kritenen | back up unit | 7,445 |
| timmymalachi | Tim Kardashian ™ | Your Private Baker & CakeUp Artist @KlappertaartON. Sephardi. Feel free to place your order now. IG: klappertaartonlinebytimmy | 7,058 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| timmymalachi | Tim Kardashian ™ | Your Private Baker & CakeUp Artist @KlappertaartON. Sephardi. Feel free to place your order now. IG: klappertaartonlinebytimmy | 3,912 |
| Maaaaasber | Anak Rumahan | welcome to my twitter || klik follow buton || IG : Maaaaasber || | 3,768 |
| baskoroxxsiwi | qɐsʞoɹoxxsıʍı | I HAVE LETHAL DOSE OF ROXX N ROLL this account is personal account and have no affiliation with companies or organisations | 3,306 |
| bacematcha | cemcem | - | 3,294 |
| tow_po82 | Tow Po+ | || $FURY | @fury_xrpl | #XCrusaders | #OCW | $OCW | @XscapeNFT | #Xpossum | xFellas || | 2,510 |
| Wakapoldur | ۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫۫Ｗａｋａｐｏｌｄｕｒ | Dan janganlah kamu membunuh anak-anakmu karena sebab kemiskinan. Kami-lah yang akan memberikan rizqi kepadamu dan juga kepada mereka. Al-An’am :151 | 2,464 |
| ichiewahyudi | ichie wahyudi | Moslem • #IndonesiaTanpaJIL • Cat-holic • Coffee Lovers • Movie freaks • A fan of Detective Conan • Instagram, LINE : ichiewahyudi • | 2,366 |
| ayambabehdepok | jee | abcdefghi? // filipi 1:3 | 2,323 |
| Olmo23Dani | ᴰᵃⁿⁱ | - | 2,251 |
| SenateTim | Proud Leftist. Pro Ukraine. | IT Expert, Progressive Dem, Bernie Sanders supporter. Block MAGATS. Atheist. BLM | 2,030 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| nagacentil | the electronic networking organism van De Eerste Protestantse Organisatie van Kritenen | back up unit | 10 |
| imandani | CP: +62 818-0818-9910 (nicko) | 7 |
| Merimerssssssss | not a secret, just not your bussines.. | 6 |
| siputmelataa | good things will come alreadyヾ(≧▽≦*)o ✨🤍 | 6 |
| RossyBmba46 | |e-m@il:rbmogotan@gmail.com★| https://t.co/f7DrLkJdS8 |★(Kota Jogja-Tulungagung-Riau)★| | 4 |
| rioinfani | funny in one’s own mind | 3 |
| lyza_pane | - | 3 |
| danawallet | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id | 3 |
| salah9xgta | - | 3 |
| ardisase | So many things enthusiasts. | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641013123082584064 | @ikopangestii @howtodresvvell @yehezkielfelix Beneran taste nya long black coffee @pointcoffeeid better than longblack nya @SbuxIndonesia Dan itu di beberapa tempat, gak 1 atau 2 tempat. Kalo kopi signature nya S'bucks win Karena kebetulan gua cukup sering ngicipi banyak kopi aseli giling (pasti nya tanpa gula & campuran) | 2 |
| 1641002332375879681 | Najis lu @SbuxIndonesia https://t.co/RMR2qPyHM0 | 2 |
| 1641013893605752832 | @ical69kaka @howtodresvvell @yehezkielfelix @pointcoffeeid @SbuxIndonesia Nah bener. Sebagai penikmat americano. Gw bisa bilang rasanya enakan Point cofee !! Valid | 1 |
| 1639833922434641920 | BUAT YANG MAU DAFTAR AKUN STARBUCKS REWARDS APP✨ Pakai kode referral saat daftar (sign up) INDIRAM-E99FE3 -reward diskon 25k min pembelian 50K -reward minuman tall 10k setelah top up (Berlaku selama 7 hari) blm ada e-code terbaru yaa? @SbuxIndonesia https://t.co/nf1WRZFF5r | 1 |
| 1640221020673175552 | @imandani @SbuxIndonesia Iya skrg hrs klik Redeem buat nuker bintangnya 🫠 https://t.co/Gik2DdrQxI | 1 |
| 1641444253195993094 | @ganjarpranowo Mim @SbuxIndonesia adakah kopi pemghilang lecewa | 0 |
| 1639861127734755330 | @SbuxIndonesia min kalo puasa gini jam buka sbux jam brp ya? | 0 |
| 1639842337059921920 | @pipis @SbuxIndonesia https://t.co/G5YacJuPe8 | 0 |
| 1639850310624751619 | Mantap nich @SbuxIndonesia Top Up Rp. 200.000, dpt gratisan Iced Signature Chocolate..uenaakkkk e gaspoolll, panas2 gini, bisa dpt minuman gratis dari #Starbucks @SbuxIndonesia maacih 😍😍😘😘 https://t.co/3wHBiQZj2m | 0 |
| 1639856752723365889 | @SbuxIndonesia Selamat pagi kak, kebetulan saya mempunyai sbux card namun lupa email yang didaftarkan atas sbux card tsb. Apakah dapat dibantu? Terima Kasih | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641006297410854912 | @howtodresvvell GWS @SbuxIndonesia | 6 |
| 1640981929934848000 | @howtodresvvell pelit pelit @SbuxIndonesia | 4 |
| 1638812166018174976 | @CalorieToken @Kurokosensei007 @HendryHalim13 @VilmaMagdaraog @Pizza_HutID @SbuxIndonesia @McDonalds_ID | 2 |
| 1641002332375879681 | Najis lu @SbuxIndonesia https://t.co/RMR2qPyHM0 | 2 |
| 1641012074502574080 | @ardisase @budakcingur @howtodresvvell Anjirrr atitute pekerja sekelas @SbuxIndonesia ternyata minus..sengak benerrr barista doang..🤮🤮 | 2 |
| 1638172638563672066 | @txtdrpemerintah “Kemungkinan besar” yang bikin aplikasi 27rb tersebut : - Ngetik 15 menit, ngopi 4 jam di @SbuxIndonesia (not coding) - Timeline PASTI NGARET - Tukang Copy Paste - Andalan : Stackoverflow - Tim amburadul keluar masuk | 2 |
| 1639820530219126785 | @siochoy @SbuxIndonesia Di Gedung Tata Puri, dari stasiun MRT ada exit langsung. Jarang berisik, sering ketemu komunitas tuli juga yang nongkrong sini | 1 |
| 1641004160857554946 | @howtodresvvell Ini yg bikin larangan Starbucks atau manajemen gedungnya? 🤔 @SbuxIndonesia | 1 |
| 1641076156459003910 | @Merimerssssssss @ardisase @mitsukisbabe @budakcingur @howtodresvvell @SbuxIndonesia Bang ngetag twitter sbux gak ada ngaruhnya bang sumpah hahahahahaha | 1 |
| 1640215084327927812 | Kok udah lewat 100 ga dapet reward sih @SbuxIndonesia 🥲 https://t.co/LMyamJfo2F | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #tumblerday | 2 |
| #malamjumat | 1 |
| #terorisbukanislam | 1 |
| #tolakkhilafah | 1 |
| #radikalisme | 1 |
| #pancasilasakti | 1 |
| #starbucks | 1 |
| #صور | 1 |
| #شهر_رمضان_المبارك | 1 |
| #bukber | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @sbuxindonesia | 302 |
| @howtodresvvell | 81 |
| @nagacentil | 14 |
| @budakcingur | 13 |
| @ardisase | 11 |
| @mitsukisbabe | 10 |
| @tiket | 10 |
| @merimerssssssss | 7 |
| @widyaprmdta | 7 |
| @oxt_vee | 7 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
63
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 21 | loudly_crying_face |
| 💗 | 16 | growing_heart |
| 😍 | 15 | smiling_face_with_heart-eyes |
| 💚 | 9 | green_heart |
| 😂 | 8 | face_with_tears_of_joy |
| ❤️ | 7 | red_heart |
| 🤩 | 6 | star-struck |
| 😘 | 6 | face_blowing_a_kiss |
| 👎🏼 | 5 | thumbs_down_medium-light_skin_tone |
| 🥰 | 5 | smiling_face_with_hearts |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 156 |
| People & Body | 15 |
| Travel & Places | 5 |
| Food & Drink | 4 |
| Animals & Nature | 4 |
| Objects | 3 |
| Activities | 2 |