Safaricom_Care - Tweet Data Analysis
Tweets Analysis - Keyword: @Safaricom_Care
Published April 21, 2023
Overview
Tweets covering
9 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
2,521
Average age of authors' accounts
7 years
Types of Tweets
Number of Retweets
179
7% of total
Number of Original tweets
1,152
45% of total
Number of tweets that were Quotes
48
1% of total
Number of tweets that were Replies
1,167
46% of total
Number of tweets that contain Hashtags
82
3% of total
Number of tweets that contain Mentions
2,521
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 1,789 |
| Twitter Web App | 354 |
| Twitter for iPhone | 350 |
| Twitter for iPad | 7 |
| Genesys Social Engagement. | 4 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| SafaricomPLC | Safaricom PLC | The leading provider of converged communication solutions in Kenya. We're online 24/7 to serve you! Ask on @Safaricom_Care or #ChatWithZuri https://t.co/MzGZxBqqpu | 1,910,919 |
| Safaricom_Care | Safaricom Care | Always delighted to assist you 24hrs, 7 days a week. For all your queries and support issues, talk to us or #ChatWithZuri https://t.co/i833O1ozIg. | 1,598,077 |
| smileycherry2 | SLYVIA _SSARU | 🔶COMPUTER SCIENCE#TECH🔶 | 346,552 |
| Brianmbunde | Brian Mbunde ™ | It’s all fun and games till it’s not fun and games. | 223,407 |
| gathara | gathara | Inveterate complainer, armchair activist, keyboard warrior, cartoonist, writer, columnist, commentator. Curator-in-Chief, The Elephant. https://t.co/1UtZqDKLoC | 199,716 |
| AbsaKenya | Absa Bank Kenya | Absa Bank Kenya is driven by our purpose to bring your possibilities to life. Our Social Media disclaimer:https://t.co/srGtlE0nRQ | 190,055 |
| Cofek_Africa | Consumers Federation of Kenya (COFEK) | Kenya and Africa's Premier Consumer Protection Agency | Value for Money | #ConsumerTopBrands | #ConsumerProtection | hotline@cofek.africa | 133,386 |
| bevalynekwambo3 | Bevalyne Kwamboka | blossoms of savannah | your favorite Chipo mwitu vendor. | 132,048 |
| PhilipOgola | Odhiambo Ogola - HSC | DAD | Self-Directed NeuroDistinct Learner w/ Intuitive Evolutionary Thinker | #DigitalHumanitarian @SpacesForGood | #DigitalMtaani | #TwitterNiShule | 81,133 |
| RonohClinton | Ronoh K Clinton | A lover of knowledge, creativity, and the beauty of a well-crafted thought.For Inquiries and Promo, Call, Sms or WhatsApp 020 2028080 #Career #Business | 80,433 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Safaricom_Care | Safaricom Care | Always delighted to assist you 24hrs, 7 days a week. For all your queries and support issues, talk to us or #ChatWithZuri https://t.co/i833O1ozIg. | 147,325 |
| SafaricomPLC | Safaricom PLC | The leading provider of converged communication solutions in Kenya. We're online 24/7 to serve you! Ask on @Safaricom_Care or #ChatWithZuri https://t.co/MzGZxBqqpu | 87,596 |
| RonohClinton | Ronoh K Clinton | A lover of knowledge, creativity, and the beauty of a well-crafted thought.For Inquiries and Promo, Call, Sms or WhatsApp 020 2028080 #Career #Business | 47,973 |
| CleophasR | CleophasR | WYSIWYG | 40,872 |
| PhilipOgola | Odhiambo Ogola - HSC | DAD | Self-Directed NeuroDistinct Learner w/ Intuitive Evolutionary Thinker | #DigitalHumanitarian @SpacesForGood | #DigitalMtaani | #TwitterNiShule | 39,099 |
| bevalynekwambo3 | Bevalyne Kwamboka | blossoms of savannah | your favorite Chipo mwitu vendor. | 34,562 |
| AmbatiLucy | Lucy Ambati | Bachelor of Commerce.(Banking Option). London School of Economics. Budgetary Control. | 29,315 |
| Bellaa254 | βεℓℓα❖❤️🦋♕︎ | 🌻──••✧😍Your Night Nurse😍✧••──🌻♡︎ Turn my Notifications on🔔 Get Free shoutouts ❥︎#SkyFamDrive⌫ ❥︎#AASDRIVE⌫ @Belaa254 | 26,404 |
| samkibiwott | Sammy Kibiwott | Environmental Sustainability Modelling and Social Welfare. | 19,061 |
| MissEve_Lyn | Karimi C 🇰🇪 | An academic🎓| Arsenal fan💪|All round musical🎶|Dance lover💃|Introvert☺|God and Family comes first🙏|Here to release stress | 18,855 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| cci_deep | 1. SWVL past 8:00pm to all agents (NOT TLs and abv) 2. Explained Taxes 3. Work Certificate for all resigned employees 4.Equal promotions 5. Sexual free area. | 17 |
| donnaph254 | - | 15 |
| VanProsi | Fortune favours the bold 🔥🔥 | 13 |
| LogMary_Nuggets | A Pan-African Youth Ambassador and a Servant Leader who's optimistic enough to Venture into Initiatives that Contributes to the Wellbeing of Humanity.Psalms 23: | 13 |
| 66K97 | @ChelseaFC @ChelseaFCW | 11 |
| steven_nyabwa | God's Son, Loving and loved Husband, Father, Real Estate, Performing Musician, Entrepreneur, Car Detailer @shineinsparkles | 10 |
| _guylikepapa | we rise again..F Bio na chem/My kinda loyalty 💎♥️ @ManUtd //@lakers//@warriors//@f1//My rapper @lilbaby4PF | 10 |
| oketch7_antony | Passionate about politics|children|technology and sharing insights with the world. Join me on this journey of learning, growth, and meaningful conversations. | 9 |
| Pmwanyosh | Patriot | Liberal | Activist | Gemini | Videographer | #GGMU | Believes in a world of love and justice. #LindaKatiba #MasafaraSiMafala #CorruptionIsTreason | 9 |
| anakletkoros | Husband. Father. Risk. Compliance. Excel bee's knees. Python. SQL. Data Science. @SpursOfficial - COYS ⚽. Above all, Team Jesus | 8 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1638491617110683650 | So Danny Miles died yesterday, 2 months after doing this post to @Safaricom_Care He saw death coming💔 He was prepared Danny loved his family selflessly Thats why he kept thinking … | 31 |
| 1639222350108344320 | Hey @Safaricom_Care I just bought a credit worth 1000 but haijareflect mpaka sahi, mbona mnaniibia? | 28 |
| 1640934421070061572 | So, @Safaricom_Care @SafaricomPLC Fiber network has been down day 3 today. We are purely Internet dependent and we have been spending an average of Ksh 2,000 per day on bundles … | 22 |
| 1639928445017751553 | Hey @Safaricom_Care so you redeem my bonga points and paid your okoa jahazi without my permission 🙄🤔? | 16 |
| 1638792860588810240 | My Statement on Mr. Raila Utterance to boycott certain companies. @KCBGroup @Safaricom_Care @SafaricomPLC @RadioAfricaKE @TheStarKenya https://t.co/oeBkczQ7yJ | 13 |
| 1639855695607615488 | My problem is not the price, but how @KenyaPower_Care is not ashamed of serving only 8.8m customers in such an economy. @Safaricom_Care was where KPLC is in 1999. They chose … | 13 |
| 1639703898263900161 | Dear @Safaricom_Care Kindly return my 20 bonga points you redeemed to pay your okoa jahazi | 12 |
| 1638868070444724227 | This was for the legends only. @Safaricom_Care https://t.co/tu2lDSkowP | 10 |
| 1641435360751239169 | Hello @Safaricom_Care mbona mnadeduct credit everytime I recharge yet I got zero subscription? | 8 |
| 1639958955907588097 | The best ad I have see so far in Kenya. Good one @Safaricom_Care https://t.co/mbjJdlAWqz | 8 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1639222350108344320 | Hey @Safaricom_Care I just bought a credit worth 1000 but haijareflect mpaka sahi, mbona mnaniibia? | 120 |
| 1640934421070061572 | So, @Safaricom_Care @SafaricomPLC Fiber network has been down day 3 today. We are purely Internet dependent and we have been spending an average of Ksh 2,000 per day on bundles … | 116 |
| 1638792860588810240 | My Statement on Mr. Raila Utterance to boycott certain companies. @KCBGroup @Safaricom_Care @SafaricomPLC @RadioAfricaKE @TheStarKenya https://t.co/oeBkczQ7yJ | 73 |
| 1638491617110683650 | So Danny Miles died yesterday, 2 months after doing this post to @Safaricom_Care He saw death coming💔 He was prepared Danny loved his family selflessly Thats why he kept thinking … | 63 |
| 1639703898263900161 | Dear @Safaricom_Care Kindly return my 20 bonga points you redeemed to pay your okoa jahazi | 59 |
| 1639928445017751553 | Hey @Safaricom_Care so you redeem my bonga points and paid your okoa jahazi without my permission 🙄🤔? | 48 |
| 1638868070444724227 | This was for the legends only. @Safaricom_Care https://t.co/tu2lDSkowP | 39 |
| 1638483331191914497 | @BravinYuri @Safaricom_Care @SafaricomPLC I don't think anyone has ever made such an appeal to you guys. Kindly look into this matter and help even if it will be in paying … | 38 |
| 1641479958047477760 | @njambifever Aye @Safaricom_Care @AIRTEL_KE hi very much. This is the face I would like to see on your projects/products. Billboard guy this one😊. Posbo? | 23 |
| 1639855695607615488 | My problem is not the price, but how @KenyaPower_Care is not ashamed of serving only 8.8m customers in such an economy. @Safaricom_Care was where KPLC is in 1999. They chose … | 22 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #safaricom | 5 |
| #onmogaming | 5 |
| #maandamanomondays | 3 |
| #utumishikwawote | 2 |
| #tuinuane | 2 |
| #customerobsessionmonth | 2 |
| #maandamanothursdays | 2 |
| #msetocampustour | 2 |
| #moiuniversity | 2 |
| #loveloop | 2 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @safaricom_care | 2,576 |
| @safaricomplc | 602 |
| @kcbgroup | 96 |
| @ja__migori | 81 |
| @hebabuowino | 80 |
| @thestarkenya | 68 |
| @railaodinga | 61 |
| @makaumutua | 54 |
| @marthakarua | 52 |
| @abuga_makori | 52 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
30
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 251 | face_with_tears_of_joy |
| 🤣 | 98 | rolling_on_the_floor_laughing |
| 😭 | 53 | loudly_crying_face |
| 😅 | 32 | grinning_face_with_sweat |
| 😡 | 24 | enraged_face |
| 💔 | 17 | broken_heart |
| 🤔 | 14 | thinking_face |
| 😀 | 11 | grinning_face |
| 🙄 | 9 | face_with_rolling_eyes |
| 👇 | 9 | backhand_index_pointing_down |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 657 |
| People & Body | 62 |
| Symbols | 10 |
| Travel & Places | 9 |
| Activities | 8 |
| Objects | 8 |
| Animals & Nature | 4 |
| Food & Drink | 3 |
| Flags | 2 |
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