Tweets Analysis - Keyword: @RogersHelps
Overview
Total number of tweets analysed
435
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
10 years
Summarization
Twitter users are criticizing Canadian companies Bell, Telus, Rogers, Toronto Hydro, and Alectra for causing financial hardship for people on disability benefits by charging high bills, leading some to consider suicide. They also criticize high telecom fees in Canada and the lack of government action to promote outside competition to lower costs. Customers of Rogers are particularly vocal in their complaints about high rates, poor customer service, outages, and slow internet speeds. Some are also criticizing the company for doubling roaming fees in the US and the lack of coverage in certain areas.
Topic Modeling
- High telecom fees in Canada
- Issues with Rogers services (internet, phone, and data)
- Disability benefits and the struggle to pay bills
- Rogers' pricing and roaming fees
- Customer service issues (long wait times and lack of response)
Emotional Analysis
The emotions expressed in these tweets range from frustration and anger to desperation and hopelessness. Many people are expressing frustration with the high costs and poor service provided by telecommunications companies such as Rogers, Bell, and Telus. There are also concerns raised about the inadequacy of disability benefits and the high cost of living in Ontario. Overall, the tone of these tweets is negative, with many people feeling let down by these companies and their services.
Trend Analysis
- Issues with high bills and disability benefits
- Complaints about high telecom fees and lack of competition
- Problems with Rogers' pricing and services, including LD rates, roaming fees, and outages
- Frustration with customer service and difficulty getting information or refunds
- Positive experiences with disability discount and internet package upgrades
Types of Tweets
Number of Retweets
31
Percentage of total tweets
7%
Number of Original tweets
191
Percentage of total tweets
43%
Number of tweets that contain Mentions
435
Percentage of total tweets
100%
Number of tweets that were Replies
204
Percentage of total tweets
46%
Number of tweets that were Quotes
11
Percentage of total tweets
2%
Number of tweets that contain Hashtags
37
Percentage of total tweets
8%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 168 |
| Twitter for Android | 148 |
| Twitter Web App | 100 |
| Twitter for iPad | 14 |
| TweetDeck | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| vote4robgill | Rob Gill | govt | comedy | AuDHD | tweets are opinion | proud asshole | #onpoli | not a politician | 36,641 |
| animal | Recruiting Animal | RECRUITER - Host, Recruiting Animal Show -- SENSITIVE? DON'T FOLLOW ME -- Feel free to criticize me in public - https://t.co/xu39I9xXe9 | 24,636 |
| theTVaddict | the TV Addict | The Original TV Addict | 20,128 |
| TekSavvyCSR | TekSavvy Assistance | Want to make a switch, or have a question? We can help! Technical Support is available Mon-Fri 24 hours. Sat-Sun 7am-10pm, EST. @teksavvybuzz for latest news | 19,907 |
| AlsFastball | Al Doran | Al Doran is a pioneer promoting fastpitch softball on the Internet and is an experienced HRMS consultant, speaker, author, RCAF Vet, Bluenoser & big Leafs fan! | 14,704 |
| nejsnave | jennifer evans 🇵🇸 | Former chair @whiteribbon @TECHNATIONca. Founder @B2BNewsNetwork. Cofounder, @contentcies Sued Twitter + won. #mutualaid DM for help w groceries or bills | 11,357 |
| teach_n_travel | A.A Is OK | Happily Married, Father of Twin Boys, Teacher, Traveller, Sun Worshipper. Left Leaning Progressive🌹Ally🌈(BLM) Ideas and tweets are all mine. Need a coffee... | 9,349 |
| RtvLondon | Rogers tv London | This is the official Twitter home of Rogers tv London, Cable 13. Local programming made by and for our community. | 7,284 |
| brockmcginnis | Brock McGinnis | AV professional and lifelong learner. Defined by family, food, friends and travel. Enthusiastic about current affairs, golf and good books. | 5,868 |
| Shadowsmush | Shadow | Shadow Mom- dieka_91 (tiktok) | 5,049 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AlsFastball | Al Doran | Al Doran is a pioneer promoting fastpitch softball on the Internet and is an experienced HRMS consultant, speaker, author, RCAF Vet, Bluenoser & big Leafs fan! | 14,632 |
| nejsnave | jennifer evans 🇵🇸 | Former chair @whiteribbon @TECHNATIONca. Founder @B2BNewsNetwork. Cofounder, @contentcies Sued Twitter + won. #mutualaid DM for help w groceries or bills | 8,861 |
| teach_n_travel | A.A Is OK | Happily Married, Father of Twin Boys, Teacher, Traveller, Sun Worshipper. Left Leaning Progressive🌹Ally🌈(BLM) Ideas and tweets are all mine. Need a coffee... | 8,543 |
| TekSavvyCSR | TekSavvy Assistance | Want to make a switch, or have a question? We can help! Technical Support is available Mon-Fri 24 hours. Sat-Sun 7am-10pm, EST. @teksavvybuzz for latest news | 7,071 |
| brockmcginnis | Brock McGinnis | AV professional and lifelong learner. Defined by family, food, friends and travel. Enthusiastic about current affairs, golf and good books. | 5,452 |
| cg_curtis | Ghost Of | I am a poet that lives now in @CLToronto And survived #Cancer twice & is a huge wrestling fan be @WWE or @AEW or TNA & I am also a huge @Eminem fan | 5,007 |
| Impish901 | ImpishMisconception | An Atheist #ActuallyAutistic woman living in Parkdale Toronto Canada living on ODSP. I will RT any #mutualaid request that I see in my Twitter feed. | 5,002 |
| Edison_Pioneer | Edison_Pioneer | Not a Human Being,but a HUMAN FORCE. Not a Creation of God,but a WRATH OF GOD! | 4,998 |
| IvorDavies59 | 🚀Ivor Davies🚀 | Passionate Canadian Office 365 / SharePoint / Teams Consultant. Loves dogs, castles, and the Scottish Highlands! My tweets are my own. | 4,993 |
| PaulDeCampo | Paul DeCampo | Knowledge worker in the agricultural economy, wine and food educator, home cook. How can we build and connect community capacity through food and hospitality? | 4,690 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Dustin927865455 | - | 9 |
| kikithekrakra99 | Life life to the fullest❤️😊💙🙏😎👊🎉🤔👌💯 | 7 |
| cawilson_red | - | 7 |
| butterz316 | - | 5 |
| nockname_ | - | 5 |
| Habs_Fan__ | What!? my dogs have an instagram https://t.co/KL7DQG4rBE | 5 |
| SerendipReads | 🇨🇦Voracious Reader, Literacy Advocate, Baker of Bread and other yummy stuff, Fibre Artist,Former Nurse, Proud🇺🇦🇨🇦 | 5 |
| cg_curtis | I am a poet that lives now in @CLToronto And survived #Cancer twice & is a huge wrestling fan be @WWE or @AEW or TNA & I am also a huge @Eminem fan | 5 |
| jxfever | - | 5 |
| tweetsforteetz | If you don't really know where you want to go, it makes no difference which road you take - N Young. #FuckMusk #Ally #BlackLivesMatter 🇨🇦 | 5 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638801881181847552 | Dear @bell @telus @RogersHelps @TorontoHydro @alectranews: I work with a lot of ppl on disability benefits. Right now your bills are making people suicidal. They can't pay them. Some have huge backlogs. Thousands of dollars. While this is what ppl in ON live on. $1227 a month. 👇🏻 https://t.co/pReha7ucJp | 43 |
| 1639244299421515777 | Hey @RogersHelps. The 80s called. They want their LD rates back. Rogers raising for some customers the cost to call the US from Canada to $1/min. Wholesale cost is a penny or less. https://t.co/nx1x5CeKoz | 20 |
| 1638926901531009024 | @nejsnave @Bell @TELUS @RogersHelps @TorontoHydro @alectranews We pay very high telecom fees in Canada. Our government does nothing to allow outside competition that would lower cost. That is wrong. Canadians deserve better. @JustinTrudeau | 6 |
| 1638856682947203073 | @nejsnave @losinghopein @Bell @TELUS @RogersHelps @TorontoHydro @alectranews Disability income is a joke. Saying, “I’m sorry you can’t work” and then give them less money than what it costs to live is an attack on human decency. | 6 |
| 1639699249519808512 | Hi @Rogers & @RogersHelps. Quick question I couldn't resolve because no one on your end could find information for me. Why was I charged for an account that wasn't opened? Why can't you refund the charges made to my credit card for which you've never billed me? | 2 |
| 1638807691723169793 | @nejsnave @Bell @TELUS @RogersHelps @TorontoHydro @alectranews I am lucky enough with Rogers to only pay 16.94 a month for my cell. It's just basic calling, text and I have 2 gig data. I signed up for the disability discount which saves $20 a month on my bill. | 2 |
| 1640792382747693076 | @RogersHelps #stouffville strange that tech said there is a problem with many ignite customers. Why do I keep being told everything is ok ? | 1 |
| 1640790420270747649 | @RogersHelps great 5g speeds I'm getting in Aurora https://t.co/0FpP8D5HDt | 1 |
| 1639045481270583298 | @RogersHelps on hold 3 hours + & was being was transferred to someone. He hung up. This is not acceptable. I now request the Office of the President to contact me. Rogers ignite does offer lobby channel for apts for seniors, security risk or anyone in apts | 1 |
| 1639700709208907776 | Is this why @Rogers can't afford to refund the incorrect billing on my never opened account? @RogersHelps https://t.co/6G2YzfZsMz | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638801881181847552 | Dear @bell @telus @RogersHelps @TorontoHydro @alectranews: I work with a lot of ppl on disability benefits. Right now your bills are making people suicidal. They can't pay them. Some have huge backlogs. Thousands of dollars. While this is what ppl in ON live on. $1227 a month. 👇🏻 https://t.co/pReha7ucJp | 84 |
| 1639244299421515777 | Hey @RogersHelps. The 80s called. They want their LD rates back. Rogers raising for some customers the cost to call the US from Canada to $1/min. Wholesale cost is a penny or less. https://t.co/nx1x5CeKoz | 56 |
| 1638856682947203073 | @nejsnave @losinghopein @Bell @TELUS @RogersHelps @TorontoHydro @alectranews Disability income is a joke. Saying, “I’m sorry you can’t work” and then give them less money than what it costs to live is an attack on human decency. | 16 |
| 1638926901531009024 | @nejsnave @Bell @TELUS @RogersHelps @TorontoHydro @alectranews We pay very high telecom fees in Canada. Our government does nothing to allow outside competition that would lower cost. That is wrong. Canadians deserve better. @JustinTrudeau | 7 |
| 1638623532291596307 | People from @Rogers knocking on my door selling their products is awfully rude. Then asking me how much my bill is, that's my business @RogersHelps | 7 |
| 1638807691723169793 | @nejsnave @Bell @TELUS @RogersHelps @TorontoHydro @alectranews I am lucky enough with Rogers to only pay 16.94 a month for my cell. It's just basic calling, text and I have 2 gig data. I signed up for the disability discount which saves $20 a month on my bill. | 7 |
| 1639699249519808512 | Hi @Rogers & @RogersHelps. Quick question I couldn't resolve because no one on your end could find information for me. Why was I charged for an account that wasn't opened? Why can't you refund the charges made to my credit card for which you've never billed me? | 7 |
| 1640482013210705921 | PSA-Unless you are looking for frustration and upset in your life, never ever become a @RogersHelps customer. Four hours and nothing done. Now I've been disconnected. | 6 |
| 1638534736443219975 | I'm so glad I upgraded my internet package @RogersHelps When I paid for 500 Mbps I had speeds up to 600 and 0 issues. Since I upgraded to 1.5 Gbps I've had nothing but issues & very slow speeds! I know it's "up to" but I don't even get the speeds I had on the lower package!! https://t.co/vfluYKxB2I | 4 |
| 1640747860235829252 | @RogersHelps Having big issues with service where I live. Some areas have no Rogers Data or Cell coverage but I can get AT&T. But if I use that (my only option) I'm charged for roaming but I've not roamed | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #rogers | 3 |
| #stouffville | 3 |
| #topoli | 2 |
| #cdnpoli | 2 |
| #rogersarescumbags | 2 |
| #rogersoutage | 2 |
| #rogersinternet | 2 |
| #rogersignite | 2 |
| #toronto | 1 |
| #monopoly | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @rogershelps | 442 |
| @rogers | 50 |
| @bell | 39 |
| @telus | 24 |
| @torontohydro | 16 |
| @alectranews | 16 |
| @nejsnave | 15 |
| @pandersen | 9 |
| @sportsnet | 6 |
| @teksavvybuzz | 6 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
10
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 7 | face_with_tears_of_joy |
| 😡 | 3 | enraged_face |
| 👎🏻 | 3 | thumbs_down_light_skin_tone |
| 💥 | 3 | collision |
| ⬆️ | 2 | up_arrow |
| 😎 | 2 | smiling_face_with_sunglasses |
| 👇🏻 | 2 | backhand_index_pointing_down_light_skin_tone |
| 👍 | 2 | thumbs_up |
| 🤷♀️ | 1 | woman_shrugging |
| 😣 | 1 | persevering_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 27 |
| People & Body | 12 |
| Symbols | 4 |
| Objects | 2 |
| Flags | 1 |
| Travel & Places | 1 |