Tweets Analysis - Keyword: @RHBGroup
Overview
Total number of tweets analysed
35
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-30
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
There have been 88 submissions, totalling RM24,889.28, with 89% on MyMaybank and 98% for Facebook ads. 91% have received 0 notifications, 86% reported to their banks, and 98% have yet to receive refunds. There are complaints about MyMaybank losing money and RHBGroup's lazy banking, with some issues with their systems and website functionalities. Some users have trouble with transactions and account access, with one user unable to make an appointment online.
Topic Modeling
- Banking issues with @MyMaybank, @RHBGroup, @CIMBMalaysia, and @CIMBNiaga
- Concerns about losing money and refunds
- Customer service problems, including long SLAs, system shutdowns, and difficulty accessing accounts
- Requests for information and assistance from banks and other organizations such as @BNM_official and @Shell
- Requests for technical support and information about bank systems and services
Emotional Analysis
The tweets express a range of emotions including frustration, anger, confusion, and concern. Many users are expressing frustration with the customer service and response time from banks like RHBGroup and MyMaybank. Some are angry about issues such as losing money, sexual harassment at the workplace of the boss of MyMaybank, and the inability to access their funds while traveling abroad. There is also confusion expressed regarding the different functionalities and sites of RHBGroup, as well as concerns about the security and technological issues with online banking platforms.
Trend Analysis
- Concerns over losses and refunds from @MyMaybank and @RHBGroup
- General complaints about banking services from @RHBGroup
- Questions about online banking functionalities from @RHBGroup
- Comments and mentions of other banks and financial institutions such as @CIMBMalaysia, @Petronas, and @Shell
- Requests for assistance and information from @RHBGroup
Types of Tweets
Number of Retweets
5
Percentage of total tweets
14%
Number of Original tweets
16
Percentage of total tweets
45%
Number of tweets that contain Mentions
35
Percentage of total tweets
100%
Number of tweets that were Replies
15
Percentage of total tweets
42%
Number of tweets that were Quotes
1
Percentage of total tweets
2%
Number of tweets that contain Hashtags
1
Percentage of total tweets
2%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 15 |
| Twitter Web App | 10 |
| Twitter for Android | 9 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ruffleseed | ๐๐๐ ๐ช | Co-Founder at The Learning Curve (@stemtrooper), Airgro (@airgrofarms) & Parti Aspirasi Sains Malaysia (@PASSPusat) #GengSains๐ช | 16,883 |
| Dick_Lopez77 | Dick | Just a guy | 2,134 |
| broaliii | Arden | AIA / Asst. Unit Manager / Arden Group | 1,256 |
| ownismm | own | - | 1,050 |
| amirridzuan | riri / wonyoungzoner | darkside acc xxx | 891 |
| Nazyahya90 | Naz yahya | Lifestyle | 850 |
| runzuerun | Zue | Bangsa Nike, teh tarik dan twitter. I run to forget & I read to distract. Tweeting personal views..n just randomness.. | 794 |
| EzzadEdzral | E|E ๐ฒ๐พ | Dah 30. Si Kening Tebal. [Social Media : EzzadEdzral] | 671 |
| netster23 | ๐ฃ๐ฒ๐ฆ ๐ฃ๐ | Student now and forever! I like smart people on Twitter, the people I've been following are incredible people. iPad Pro only since 2017 ๐ | 629 |
| emilianaadam | ๐๐ฆ๐ข๐ฅ๐ข๐๐ง๐ ๐๐๐๐ฆ. | I tweet random and I rant sometime (+ digital diary) ๐ฏ๐ค | 628 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Dick_Lopez77 | Dick | Just a guy | 4,993 |
| srrshah | srrshah | johorean | married | 1,763 |
| DingAtikah | Fabian Ding Atikah | IKA ๐ ๐ฆ ููุฑ ุนุชููุฉ ุฌุนูุฑ ๐น๐ท๐๐ธ๐ฆ 33 years old ๐๏ธ Subang Jaya, Malaysia ๐ฒ๐พ ikasophiaikaazzahra@gmail.com | 1,578 |
| xxxLah | FFF_ | The matter isnโt accurate enough to be proven. | 1,486 |
| netster23 | ๐ฃ๐ฒ๐ฆ ๐ฃ๐ | Student now and forever! I like smart people on Twitter, the people I've been following are incredible people. iPad Pro only since 2017 ๐ | 1,276 |
| ownismm | own | - | 930 |
| Nazyahya90 | Naz yahya | Lifestyle | 818 |
| ruffleseed | ๐๐๐ ๐ช | Co-Founder at The Learning Curve (@stemtrooper), Airgro (@airgrofarms) & Parti Aspirasi Sains Malaysia (@PASSPusat) #GengSains๐ช | 664 |
| nurudin_albakri | dino | A football enthusiast. Full time writer & freelance football commentator #CFC #Internazionale | 497 |
| runzuerun | Zue | Bangsa Nike, teh tarik dan twitter. I run to forget & I read to distract. Tweeting personal views..n just randomness.. | 387 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| zakwan03 | โคNZ ||| Affordable & comfortable Homestay at strategic location in Kuching ๐ | 4 |
| broaliii | AIA / Asst. Unit Manager / Arden Group | 3 |
| m4shimoro | - | 3 |
| Dick_Lopez77 | Just a guy | 2 |
| Blightykid | Love my Family | Travel is an education | Mountains heal the mind | Sport releases your true potential | Humour is therapeutic | Life is amazing | 2 |
| DingAtikah | IKA ๐ ๐ฆ ููุฑ ุนุชููุฉ ุฌุนูุฑ ๐น๐ท๐๐ธ๐ฆ 33 years old ๐๏ธ Subang Jaya, Malaysia ๐ฒ๐พ ikasophiaikaazzahra@gmail.com | 2 |
| IsmailAmair | @marakstrategi MARAK STRATEGI SDN BHD (772539-V) @tenang2sahaja Pemerkasaan Rancangan Eko-sistem Falsafah Ekonomi Rakyat @preferakyat | 1 |
| netster23 | Student now and forever! I like smart people on Twitter, the people I've been following are incredible people. iPad Pro only since 2017 ๐ | 1 |
| xxxLah | The matter isnโt accurate enough to be proven. | 1 |
| srrshah | johorean | married | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641321977511288832 | 88 Submissions so far, totalling RM24,889.28: - 89% is on @MyMaybank (Others @RHBGroup, @bigpaymeapp, @CIMBMalaysia, @MYHongLeong) - 98% is for @facebook Ads - 91% received 0 notifications (SMS, Call, OTP, App) - 86% Has reported to their banks - 98% Have yet to receive refunds https://t.co/RIyrCKAhLX | 33 |
| 1641402054760611841 | WTF is going on at @MyMaybank!? People LOSING MONEY!? WTF? Get your cash out ASAP. And the boss is ex @RHBGroup's Datoโ Khairussaleh Ramli!? He literally had office groomers/sexual predators working under him at @RHBGroup and did jack sh!+ about it! USELESS overpaid ENABLER! https://t.co/xPRY5ITqM2 | 8 |
| 1640756164068777984 | @anwaribrahim FDI MONETARI untuk @MarakStrategi tidak rumit cuma bila sudah dapat semua dokumen sokongan untuk memulakan transaksi maka jika @ahmadmaslan tidak sempat uruskan pemudahcara maka boleh dibantu oleh @scheekeong untuk @BNM_official masukkan ke akaun @RHBGroup syarikat. | 1 |
| 1641410744586756097 | @RHBGroup Hi, call x dpt ni lagu mana | 0 |
| 1638784900294926337 | @RHBGroup settled. thanks! | 0 |
| 1639325973928906754 | @RHBGroup sistem shutdown? | 0 |
| 1639194252948414466 | Hi @RHBGroup, i attempted to make an ATM transaction but the card got rejected and the screen showed โTransaction Cancelledโ. Why eh? ๐ | 0 |
| 1639166410562879489 | hi @RHBGroup platform perbankan baru yang dekat web ni kan, macam mana kita nak save transaction yang kita dah buat? sbb dkt yang lama kita boleh save as pdf every transaction, ke kena print screen je | 0 |
| 1638887466332745730 | Please contact to know more about my existence as Fabian Ding Atikah @CIMBNiaga @MyMaybank @BNM_official @exxonmobil @ExxonMobil_EU @Shell @anwaribrahim @jpmgov_ @Petronas @Shell @Shell_USA @OCBCBank @RHBGroup @SwissBankingSBA @jpnhqofficial @leehsienloong @jokowi @WSJ @Forbes https://t.co/xFX8gBOvEu | 0 |
| 1638861233901420547 | @CIMBNiaga @Petronas @exxonmobil @ExxonMobil_EU @Shell @BNM_official @MyMaybank @anwaribrahim @jpmgov_ @leehsienloong @jokowi @OCBCBank @RHBGroup @Chevron @Cessna @Beechcraft @RTErdogan @rterdogan_ar @EmineErdogan @FBI @CIA @realDonaldTrump @KamalaHarris @KingSalman @HHShkMohd | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641321977511288832 | 88 Submissions so far, totalling RM24,889.28: - 89% is on @MyMaybank (Others @RHBGroup, @bigpaymeapp, @CIMBMalaysia, @MYHongLeong) - 98% is for @facebook Ads - 91% received 0 notifications (SMS, Call, OTP, App) - 86% Has reported to their banks - 98% Have yet to receive refunds https://t.co/RIyrCKAhLX | 21 |
| 1641402054760611841 | WTF is going on at @MyMaybank!? People LOSING MONEY!? WTF? Get your cash out ASAP. And the boss is ex @RHBGroup's Datoโ Khairussaleh Ramli!? He literally had office groomers/sexual predators working under him at @RHBGroup and did jack sh!+ about it! USELESS overpaid ENABLER! https://t.co/xPRY5ITqM2 | 12 |
| 1641402885006307328 | @MyMaybank @RHBGroup Context: https://t.co/KzswkdvKeV | 2 |
| 1638476206944436225 | @RHBGroup SLA 30 days? OMG such a lazy banking in this country.. Previously 14 days and now became 30 days. What the wrong with you guys? | 1 |
| 1641410744586756097 | @RHBGroup Hi, call x dpt ni lagu mana | 0 |
| 1638861233901420547 | @CIMBNiaga @Petronas @exxonmobil @ExxonMobil_EU @Shell @BNM_official @MyMaybank @anwaribrahim @jpmgov_ @leehsienloong @jokowi @OCBCBank @RHBGroup @Chevron @Cessna @Beechcraft @RTErdogan @rterdogan_ar @EmineErdogan @FBI @CIA @realDonaldTrump @KamalaHarris @KingSalman @HHShkMohd | 0 |
| 1639325973928906754 | @RHBGroup sistem shutdown? | 0 |
| 1639194252948414466 | Hi @RHBGroup, i attempted to make an ATM transaction but the card got rejected and the screen showed โTransaction Cancelledโ. Why eh? ๐ | 0 |
| 1639166410562879489 | hi @RHBGroup platform perbankan baru yang dekat web ni kan, macam mana kita nak save transaction yang kita dah buat? sbb dkt yang lama kita boleh save as pdf every transaction, ke kena print screen je | 0 |
| 1638887466332745730 | Please contact to know more about my existence as Fabian Ding Atikah @CIMBNiaga @MyMaybank @BNM_official @exxonmobil @ExxonMobil_EU @Shell @anwaribrahim @jpmgov_ @Petronas @Shell @Shell_USA @OCBCBank @RHBGroup @SwissBankingSBA @jpnhqofficial @leehsienloong @jokowi @WSJ @Forbes https://t.co/xFX8gBOvEu | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #michelleyeoh | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @rhbgroup | 37 |
| @mymaybank | 8 |
| @anwaribrahim | 4 |
| @bnm_official | 4 |
| @shell | 3 |
| @bigpaymeapp | 2 |
| @cimbmalaysia | 2 |
| @myhongleong | 2 |
| 2 | |
| @marakstrategi | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
5
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ | 1 | unamused_face |
| ๐ | 1 | pensive_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 2 |