Tweets Analysis - Keyword: @RemitaNET
Overview
Total number of tweets analysed
127
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
Various individuals have experienced difficulty using Remita for payments, such as not receiving pins after their payments, their payments not registering, and not receiving OTPs. They have experienced issues with banks, such as Fidelity Bank PLC, GTBank and Kuda Bank, and government organizations, such as CenBank, FCCPC Nigeria, EFCC, and NIBSS. Remita has offered assistance to help resolve issues, but individuals have also faced issues with airport park and pay charges, as well as difficulties getting their payments to show up in their school portals.
Topic Modeling
- Payment issues: RRR, payment made but not successful, debit alert, remita checkout, payment not reflecting on portal
- Malfunctioning Apps: GT Bank malfunctioning since, remita down, not receiving OTP on phone or email
- Long queues and extra charges: Long queues at pay points, extra N100 on top of bill in the name of remita charge
- Customer Service: Sorting out the issue, resolving the issue, asking to send a mail, sending a mail to CPD and no response, reversal takes a month to process
- Thanks and appreciation: Thanks for response and resolution, best form of service, appreciation of the airport park/pay system
Emotional Analysis
The emotions expressed in these tweets range from frustration to appreciation. Many of the tweets are related to payments that have not been processed correctly or that have not been received by the intended recipient. There is also frustration expressed with the long queues at payment points, and confusion over the additional charges associated with the cashless policy. Some of the tweets express appreciation for help received from RemitaNET and other institutions, while others express desperation and fear at the consequences of not receiving payment. Finally, some of the tweets express exasperation and sadness at the lack of progress in resolving the payment issues.
Trend Analysis
- Malfunctioning App Issues
- Problem with Remita Payments
- Issues with Generating or Receiving OTP’s
- Long Waits and Delays for Processes to be Executed
- Unnecessary Charges and Fees
Types of Tweets
Number of Retweets
7
Percentage of total tweets
5%
Number of Original tweets
54
Percentage of total tweets
42%
Number of tweets that contain Mentions
127
Percentage of total tweets
100%
Number of tweets that were Replies
64
Percentage of total tweets
50%
Number of tweets that were Quotes
2
Percentage of total tweets
1%
Number of tweets that contain Hashtags
2
Percentage of total tweets
1%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 89 |
| Twitter for iPhone | 27 |
| Twitter Web App | 10 |
| Sprout Social | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Quickteller | Quickteller | Quickteller Business, convenient recharge, funds transfer & bill payments. Send a DM to @iswsupport for support assistance. | 86,454 |
| sterlinghelp | Sterling Bank Help | This is the One - Customer Centre of Sterling Bank Plc. Feel free to tweet @ us with your enquiries, requests and complaints. We will be happy to assist you. | 19,386 |
| gyonlineng | Pop Culture & Celebrity Lifestyle #BBTitans | No.1 Nigeria's Youth Magazine for Pop Culture, Entertainment News & Celebrity Lifestyle | 11,251 |
| CoachBisi | CoachBisi | Management Consulting, Psychometrics, Performance Coaching, Pyschology, Data Science, MSME, Strategy, Career Guidance. | 7,433 |
| hawtmoe | Moesha Mercedez | - | 5,349 |
| martchuddy | Munonye 🦠✈️🏡 | I sell Real Estate. I sell Travel. I support Manchester United 🔴 | 2,867 |
| hrh_nas | UɢʟʏSᴏɴ | •SCUMMANDER IN CHIEF• | 2,533 |
| Dotun_Bo | 😱🙄🙏 | 🚗🚗🚗 Technician ✈✈✈Dispatcher/Load Master My tweets are just tweets and DO NOT REPRESENT THE VIEWS OF MY EMPLOYER. | 1,857 |
| Nutritionist_LE | Lilian Ebubeogu | Author|food nutritionist|Tea Ambassador|Weight coach|Brand communication|Product reviewer|Blogger|kids coach|Skin specialist|Art lover|Founder @yogut_icecream | 1,796 |
| Chief_talker | Preacher | God's Last Born, Man-U fan!!! Frustrated student😒.. A BELIEVER | 1,680 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| martchuddy | Munonye 🦠✈️🏡 | I sell Real Estate. I sell Travel. I support Manchester United 🔴 | 4,997 |
| CoachBisi | CoachBisi | Management Consulting, Psychometrics, Performance Coaching, Pyschology, Data Science, MSME, Strategy, Career Guidance. | 2,914 |
| gyonlineng | Pop Culture & Celebrity Lifestyle #BBTitans | No.1 Nigeria's Youth Magazine for Pop Culture, Entertainment News & Celebrity Lifestyle | 2,691 |
| bigshaba | Shaba Mohammed | Do to others what you want done to you. | 2,411 |
| mohammedallih | ™️Mohammed Ali💎🇳🇬🇳🇬 | A Computer Science Graduate🖥(IT Expert💻). Am Endowed With The Glory of GOD. Intelligent, Level Headed, Fun To Be With, Cool, Funny. This Is Me. Follow Back. | 2,186 |
| doncollect | Mr. Franklin | Business strategist • ✈️Automotive Enthusiast• iMarketCars• YourCarPlug•iPromoteCarSales• iConsultToo IG:@Doncollect• NFTcollector• https://t.co/7dx6lcjl8f | 1,897 |
| Nutritionist_LE | Lilian Ebubeogu | Author|food nutritionist|Tea Ambassador|Weight coach|Brand communication|Product reviewer|Blogger|kids coach|Skin specialist|Art lover|Founder @yogut_icecream | 1,797 |
| mrabiuofficial | Rabiu Bashir Umar 💥 | A Fulani Boy ❤From Bauchi State | 1,792 |
| Chief_talker | Preacher | God's Last Born, Man-U fan!!! Frustrated student😒.. A BELIEVER | 1,727 |
| AnuOluwa23 | The Seventh One | ♥️♥️♥️ | 1,232 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Lapaztoyota05 | This my second twitter account is strictly for @Ekitipikin and other punter’s games | 7 |
| CoachBisi | Management Consulting, Psychometrics, Performance Coaching, Pyschology, Data Science, MSME, Strategy, Career Guidance. | 5 |
| Oladimeji_007 | Simple, decent, & respectful#ZILLA to the moon 🌙 🌚 | 5 |
| femnath | I’m just a person, standing in front of the world, asking you to follow me. | 4 |
| AdepojuYusuf2 | 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝘿𝙖𝙩𝙖 𝘼𝙣𝙖𝙡𝙮𝙨𝙩𝙋𝙖𝙮𝙥𝙖𝙡 𝙀𝙭𝙥𝙚𝙧𝙩 𝔸 𝕥𝕖𝕒𝕔𝕙𝕖𝕣, 𝕋𝕣𝕒𝕗𝕗𝕚𝕔 𝕙𝕒𝕔𝕜𝕖𝕣𝕒𝕟 𝕒𝕗𝕗𝕚𝕝𝕚𝕒𝕥𝕖 𝕞𝕒𝕣𝕜𝕖𝕥𝕖𝕣. | 4 |
| AnuOluwa23 | ♥️♥️♥️ | 4 |
| Omoadeleye | ︻╦╤─No string attached to any of my tweet, I'm just catching cruise.Just favourite and retweet them. | 4 |
| bazycs | Milanista | 3 |
| Quickteller | Quickteller Business, convenient recharge, funds transfer & bill payments. Send a DM to @iswsupport for support assistance. | 3 |
| funmiadewunmi | Dentist, Project Manager, Health Economist and Policy Analyst. | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625434656630878208 | Good morning @RemitaNET I helped a friend to purchase her UTMEPIN yesterday and she has not gotten the pin yet and registration is ending today. I sent a mail and only ticket (automated mail) has been received from my end. Please see the attached payment for your use. https://t.co/qa4XZLswAK | 4 |
| 1626481610769022977 | @kudahelp_ng @joinkuda Pls why has it taken a month to process my reversal. @cenbank, @joinkuda customer service asked me to send a mail to @RemitaNET myself for confirmations, how now!!!. @cenbank I sent a mail to CPD for a week now and I got no response, please Help!! | 2 |
| 1627360775500079104 | Whoever brought to light the airport park/pay system at Abuja airport, it is a welcomed idea but the execution is poor, the model is chaotic. Now with the cashless policy, you’re taxed an extra N100 on top of your bill in the name of @RemitaNET charge. LONG QUEUES at pay points. | 2 |
| 1627687960014426114 | @gtbank_help refund my money for UTME BULK PIN @RemitaNET has made a reversal of my transaction back to designated Collection accounts of the biller which is Gtbank. @cenbank @gtbank Do refund back to my account https://t.co/4TTuExjZ8u | 1 |
| 1627749500218445834 | @cenbank please help me tell @gtbank to refund my money. I made payment for UTME BULK PIN PURCHASE through @RemitaNET and I've logged complains since that 2nd of February but no positive feedback from @gtbank up till now.RRR 2907-8506-7270 @icpcnigeria @officialEFCC @JAMBHQ | 1 |
| 1627631847734747138 | Either @RemitaNET, @noununiversity or @gtbank needs to be fixed. Yea I know the entirety of Nigerian systems need fixing buh my 50k cannoh go like this. Unsuccessful transaction, and you said you've remitted already... And I can only wait till graduation before asking for refund | 1 |
| 1625824899477524482 | @UwemPresley @RemitaNET Pls did they sort it out for you… Same issue this morning | 0 |
| 1625893425907216387 | @RemitaNET All this information here is not necessary, because I'm still finding it hard to pay sister school fees. | 0 |
| 1625860000378769408 | Yo @RemitaNET Trying to make a payment through your processing platform, but I'm seeing a'' general decline of the card'' with the @ZenithBank card despite money on the account/card. | 0 |
| 1625856256786436098 | @Toluwani_Kore @saltypip @Sterling_Bankng My own is @Sterling_Bankng and @RemitaNET have joined hands to show me shege | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625434656630878208 | Good morning @RemitaNET I helped a friend to purchase her UTMEPIN yesterday and she has not gotten the pin yet and registration is ending today. I sent a mail and only ticket (automated mail) has been received from my end. Please see the attached payment for your use. https://t.co/qa4XZLswAK | 5 |
| 1627455461992673280 | @RemitaNET There is no RRR, the payment was made for National Post Graduate Medical College updates, to generate a code from @RemitaNET ( Remita Checkout) . It showed unsuccessful but debit alert was received. It's btw @RemitaNET , @fidelitybankplc and @gtbank .Cc: @funmiadewunmi | 2 |
| 1627456255915700224 | @RemitaNET @fidelitybankplc @gtbank @funmiadewunmi It's going to be a long day, the principal culprit is @gtbank , the app has been malfunctioning since. And if this is not sorted in within 24 hours, the ranting will escalate. | 2 |
| 1626151600065576960 | @RemitaNET is down https://t.co/siCSOWV8NU | 1 |
| 1625778602657685504 | Hello @gtbank_help @gtbank I have been trying to make payment on @cacnigeria1 through @RemitaNET but I have not been receiving OTP on my phone or email.Please what is the solution? I need to file for registration.Many thanks. | 1 |
| 1627452141026639877 | @gtbank_help @gtbank Transferred done 3 times on the app showed that they were not successful only to see that the account was debited. It involved :@RemitaNET @fidelitybankplc Cc: @cenbank @fccpcnigeria @officialEFCC @NIBSS_NG | 1 |
| 1624901172753465345 | @YemieFash @ZenithBank @RemitaNET You guys are the best. Please keep it. | 1 |
| 1627587813217562625 | @RemitaNET @fidelitybankplc @gtbank @funmiadewunmi @RemitaNET said the 3 transactions were not processed so the fund still sits with @gtbank . So, @gtbank_help, your quick response will be appreciated. @funmiadewunmi | 1 |
| 1627028518985953280 | @RemitaNET I've made payment to remita checkout account of @fidelitybankplc and it didn't confirm my transaction till time out. Should I expect a refund or what? | 1 |
| 1624781573471059968 | @RemitaNET I have made payment for my school acceptance fees since 11th April, 2022 and UpTo date it is not reflecting on the school portal why? | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #110 | 1 |
| #11 | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @remitanet | 133 |
| @cenbank | 21 |
| @gtbank | 17 |
| @officialefcc | 12 |
| @gtbank_help | 8 |
| @fidelitybankplc | 7 |
| @joinkuda | 6 |
| @funmiadewunmi | 5 |
| @jambhq | 4 |
| @kudahelp_ng | 4 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
8
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 8 | loudly_crying_face |
| ❤️ | 1 | red_heart |
| 👍 | 1 | thumbs_up |
| 🙏 | 1 | folded_hands |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 9 |
| People & Body | 2 |