Tweets Analysis - Keyword: @Rb__sa
Overview
Total number of tweets analysed
269
Earliest tweet was on
2023-02-08
Latest tweet was on
2023-02-18
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
There is a discussion about private banking with FNB, the usefulness of private bankers, customer service, and customer experience with unfriendly automation of customer service. Despite some frustrations, Rb__sa is acknowledged for being helpful with the customer service inquiries.
Topic Modeling
- Private parts banking
- Business Banking
- Customer Service
- Tech/Automation
- Unisa Registrations
Emotional Analysis
The emotions expressed in these tweets range from disappointment, sadness, outrage, disgust, and gratitude. People seem to be disappointed with the response of @Rb__sa and their private bankers, as well as with the levels of incompetence and obstructive abuse at @unisa. They are also outraged and disgusted by the dangers of trusting too much to tech/automation and cutting actual humans out. On the other hand, people are grateful for the help they have received from @Rb__sa and are wishing that everyone was as quick and efficient as them.
Trend Analysis
- Banking issues with FNB and Private Part banking
- Delayed responses to customer tweets/issues
- Replacing humans with automation
- Comedy/Humor
- Positive customer experiences
Types of Tweets
Number of Retweets
25
Percentage of total tweets
9%
Number of Original tweets
53
Percentage of total tweets
19%
Number of tweets that contain Mentions
269
Percentage of total tweets
100%
Number of tweets that were Replies
188
Percentage of total tweets
69%
Number of tweets that were Quotes
4
Percentage of total tweets
1%
Number of tweets that contain Hashtags
11
Percentage of total tweets
4%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 140 |
| Twitter for iPhone | 86 |
| Twitter Web App | 42 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Karabo_Mokgoko | Karabo Mokgoko 🦄🌞 | 🪬Positive Vibes Only⚡️Digital Entrepreneur & Brand influencer• Trendsetter• Globetrotter• SA’s Top most followed 💌 hello@karabomokgoko.co.za | 2,334,490 |
| kaylenciaga | motso. | The world is yours. https://t.co/OMlvX6wUpA | 77,468 |
| IvynSambo | Ivyn Sambo | Student Investor| Financial Education Content Creator | Youtuber 🇿🇦& Podcaster🎙️ | LL.M Candidate & Law Graduate| 📧 contact@ivynsambo.co.za | 59,655 |
| OOhnuh | ROYAL PRIESTHOOD 👸👑♥️ | 1 PETER 2:9 https://t.co/9UnkdbK5uK Enigmatic💎 LEO♌🦁 | 53,502 |
| Ayanda_mthatha | NdingumXhosa | MaGxarha Ibomvana Elihle | 51,898 |
| PulengCf | Blue Army | Yah neh! | 50,685 |
| MuloiwaThendo | Thendo Muloiwa | Eudaimonia is the end goal. Software Engineer IG:MuloiwaThendo #AskThendo #TravelingThendo Bless Oli ❤️🕊️ TUKS 📧Twitter@ThendoMuloiwa.co.za | 42,395 |
| nonitheotiginal | Innocentia Masina | https://t.co/aGsSe73V9o shop some of my preloved items on my Yaga store 😘❤️😘 | 33,531 |
| EMEnou37 | M Nicholas Bee | IT Assistant & Administrative Officer @NyangaHigh | #EWEnje™ The hustle never ends | 15,840 |
| Azania_Umoja | Mondli Dube | ⚖️ | Marxist - Leninist| Azanian | Philanthropist | Human Rights Activist | Free-Palestine 🇵🇸 |No-Facebook Account| @kaizerchiefs | @PSG_inside | 11,988 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Karabo_Mokgoko | Karabo Mokgoko 🦄🌞 | 🪬Positive Vibes Only⚡️Digital Entrepreneur & Brand influencer• Trendsetter• Globetrotter• SA’s Top most followed 💌 hello@karabomokgoko.co.za | 2,314,489 |
| Ayanda_mthatha | NdingumXhosa | MaGxarha Ibomvana Elihle | 30,145 |
| OOhnuh | ROYAL PRIESTHOOD 👸👑♥️ | 1 PETER 2:9 https://t.co/9UnkdbK5uK Enigmatic💎 LEO♌🦁 | 26,328 |
| PulengCf | Blue Army | Yah neh! | 17,782 |
| iam_Itumeleng | Sir Itumeleng | I'm not on Facebook 🚫 Liverpool🔴 #YNWA | 11,848 |
| nonitheotiginal | Innocentia Masina | https://t.co/aGsSe73V9o shop some of my preloved items on my Yaga store 😘❤️😘 | 11,796 |
| _Boiketlo | Magolide | Golden Soul ° Heart of Gold° Wait till you meet me° | 11,534 |
| Azania_Umoja | Mondli Dube | ⚖️ | Marxist - Leninist| Azanian | Philanthropist | Human Rights Activist | Free-Palestine 🇵🇸 |No-Facebook Account| @kaizerchiefs | @PSG_inside | 9,823 |
| sbu_sibusiso11 | SN | UNISA 📚PR practitioner .Each person must live their life as a model for others.//Arsenal 🔴⚽kulunghisa trading & project. | 7,675 |
| Itume1eng | Bari e senang nyoko! | Six Times Boyfriend Of The Year || Own Life quarterback | 5,735 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| TopEditorInt | Three iconoclastic editors holding all to account. Anonymity = safety & freedom to speak. Proud supporters of Sakeliga & OUTA. | 13 |
| OJay_Lets | I am, by nature,an honest person|Criminal justice and forensic investigation graduate 👩🎓|God above everything ♥️|Isaiah 60:22 🙏 | 5 |
| Mercie001 | optimistic | 5 |
| GiHwanKim11 | - | 4 |
| SindiM123 | - | 4 |
| olix001 | Don't ask,and i won't mind | 4 |
| about_eve_ | Was almost defeated | 4 |
| KeoMab01 | - | 4 |
| 1010KeNy | Born in 1995 in Nyeri, Kenya .I am the first born in a family of four.I am a tall and a black, like adventure and am taking a Bachelor of commerce from Embu.. | 4 |
| riaanboshoff | Really not very good at bio's.... | 4 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1623583872473604097 | It seems that nationwide @MTNza @MTNzaService & @CellC @CellC_Support have crashed their systems to a greater or lesser degree. This is according to @FNBSA whose entire @FNBConnect network has been nonexistent for the past 36hours+. They, in turn, bungle on regardless! @Rb__sa | 1 |
| 1626599614236495883 | @Rb__sa someone who owes me money reversed an ewallet they had sent? May I please be assisted? | 1 |
| 1623935932809490433 | @Rb__sa how do I refinance my car with FNB? My car is currently financed with another bank… | 1 |
| 1625112147796582401 | @Rb__sa @FNBSA what’s going on?! Been experiencing this since yesterday. https://t.co/QkN1eld5A3 | 0 |
| 1625086574709841929 | @Rb__sa Just responded with the details. | 0 |
| 1625083989756153858 | @thokozaniphiri6 @Rb__sa It's been a while | 0 |
| 1625083428084359170 | @Rb__sa The number of failures by the misnamed "secure chat" has risen again. That service is an unqualified failure & an utter waste of time, effort, cost & manpower! | 0 |
| 1625080620782174209 | @Rb__sa Dear FNB my issue is still not resolved, what must i do? go to a branch and demand answers? | 0 |
| 1625079348792291329 | @Rb__sa @SikoFezekileG Same here too am still waiting😊 | 0 |
| 1625078627153940480 | @Rb__sa Thank you 🙏🏼 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625223088731217921 | @Rb__sa Please explain Private parts banking https://t.co/KOrdf6mnga | 15 |
| 1623356349437411334 | @Rb__sa Don’t worry I am happy just using FNB for business banking only! | 3 |
| 1626166241978097665 | @Rb__sa @BinweA RB, she has been tweeting about her experience for months, only now you respond? Disappointing | 3 |
| 1626166965285838849 | @Rb__sa @BinweA Saddens you? You should be outraged and disgusted. CS | 2 |
| 1623960569727311875 | @Rb__sa But your private bankers are still useless. Actually you don't have private bankers | 2 |
| 1625755969396391937 | @TopEditorInt @unisa @Vodacom111 @MTNzaService @CellC_Support @FNBSA @Rb__sa To think that you could once upon a time register at unisa by post... | 2 |
| 1625140237113368578 | @Rb__sa You don’t need any extra info , my question was is in my first tweet ? | 1 |
| 1626184282157744128 | @Rb__sa @BinweA It's late bro... | 1 |
| 1626155577196806145 | @Zsav8or @FNBSA @Rb__sa oh honey thank you so much but I never want to engage with these people ever again. just going to do my job and be a journalist about it if you know what I mean. | 1 |
| 1625771231977906176 | @Rb__sa Bots running your social media? This was merely a warning about the dangers of trusting too much to tech/automation and cutting actual humans out. The cost-benefit of this may come back to haunt you. | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #lovefnb | 2 |
| #fnb | 1 |
| #millennialclients | 1 |
| #capitec | 1 |
| #ebucks | 1 |
| #nationalpizzaday | 1 |
| #rhodurban | 1 |
| #sona2033 | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @rb__sa | 272 |
| @fnbsa | 66 |
| @tmokotjo77 | 11 |
| @cellc_support | 8 |
| @mtnzaservice | 7 |
| @sikofezekileg | 6 |
| @lindaschalk | 5 |
| @celliersj1 | 5 |
| @binwea | 5 |
| @topeditorint | 5 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
35
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 16 | rolling_on_the_floor_laughing |
| 😭 | 8 | loudly_crying_face |
| 😂 | 8 | face_with_tears_of_joy |
| 😁 | 8 | beaming_face_with_smiling_eyes |
| 😔 | 5 | pensive_face |
| 💖 | 5 | sparkling_heart |
| ☹️ | 4 | frowning_face |
| 😊 | 3 | smiling_face_with_smiling_eyes |
| 😆 | 3 | grinning_squinting_face |
| 😫 | 2 | tired_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 81 |
| People & Body | 12 |
| Symbols | 1 |
| Objects | 1 |