Tweets Analysis - Keyword: @RadissonRewards
Overview
Total number of tweets analysed
13
Earliest tweet was on
2023-02-13
Latest tweet was on
2023-02-17
Tweets covering
3 days
Average age of authors' accounts
12 years
Summarization
Customers have a variety of questions and complaints relating to their Radisson Rewads membership and bookings. These include issues with availability when searching for points bookings, attempts to modify bookings, points not showing on account balance, customer service issues, and difficulty with the website. Radisson Hotels and Radisson Rewards social media platforms are recommended for assistance.
Topic Modeling
- Frustration with Radisson Rewards
- Modifying Bookings
- Issues with Point Booking
- Redeeming Points
- Customer Service Complaints
Emotional Analysis
The emotions expressed in these tweets range from frustration to anger to confusion. People are frustrated with the lack of availability when they try to book with points, angry with the lack of customer service, and confused about how to redeem points and how to contact Radisson. There is also some positive sentiment, with people expressing excitement about the opening of a new Radisson hotel in Nigeria and appreciation for help received.
Trend Analysis
- Expressions of discomfort with Radisson Rewards program
- Requests for customer service assistance
- Complaints about customer service
- Comments about Radisson Hotels Expansions in Nigeria
- Problems with redeeming points for stays
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
10
Percentage of total tweets
76%
Number of tweets that contain Mentions
13
Percentage of total tweets
100%
Number of tweets that were Replies
3
Percentage of total tweets
23%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
3
Percentage of total tweets
23%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 4 |
| Twitter for Android | 4 |
| Twitter for iPhone | 3 |
| Qualtrics Social Connect | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| rhacareteam | Radisson Hotels Americas Customer Care | The official support account for @rhamericas, a family of brands at 600+ locations across the US, Canada, Latin America, and the Caribbean. | 8,762 |
| Afritraveller | The Afritraveller | Africa's Trendy Travel Blog | Trip Reports | Travel Reviews | Travel Deals | Travel Tips | Analysis | Destination Promotion | ....fasten your seat belt. | 6,205 |
| TakodaTiger | Kevin D. | Bios are overrated and these statements on here are mine and not those of my employers | 700 |
| TheScottWatson | Scott Watson | Recognised Expert in Applying Emotional Intelligence in Executive Leadership Teams To Boost Results. Very Proud Dad👍 | 370 |
| sullyirl | Kevin O'Sullivan | Political Junkie! | 150 |
| ArtakHarutyun | Artak Harutyunyan | - | 40 |
| Rebellen0808 | Tommi Asikainen | - | 38 |
| jaystarjo | Tvjo | - | 32 |
| AshSandalls | Ash Sandalls | - | 26 |
| donato_ramirez | Donato Ramirez | - | 5 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TakodaTiger | Kevin D. | Bios are overrated and these statements on here are mine and not those of my employers | 3,081 |
| Afritraveller | The Afritraveller | Africa's Trendy Travel Blog | Trip Reports | Travel Reviews | Travel Deals | Travel Tips | Analysis | Destination Promotion | ....fasten your seat belt. | 3,006 |
| rhacareteam | Radisson Hotels Americas Customer Care | The official support account for @rhamericas, a family of brands at 600+ locations across the US, Canada, Latin America, and the Caribbean. | 1,114 |
| sullyirl | Kevin O'Sullivan | Political Junkie! | 395 |
| Rebellen0808 | Tommi Asikainen | - | 232 |
| jaystarjo | Tvjo | - | 215 |
| TheScottWatson | Scott Watson | Recognised Expert in Applying Emotional Intelligence in Executive Leadership Teams To Boost Results. Very Proud Dad👍 | 199 |
| AshSandalls | Ash Sandalls | - | 189 |
| ArtakHarutyun | Artak Harutyunyan | - | 123 |
| Yogesh_359 | Yogesh Sharma | - | 120 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| TheScottWatson | Recognised Expert in Applying Emotional Intelligence in Executive Leadership Teams To Boost Results. Very Proud Dad👍 | 2 |
| rhacareteam | The official support account for @rhamericas, a family of brands at 600+ locations across the US, Canada, Latin America, and the Caribbean. | 2 |
| Afritraveller | Africa's Trendy Travel Blog | Trip Reports | Travel Reviews | Travel Deals | Travel Tips | Analysis | Destination Promotion | ....fasten your seat belt. | 1 |
| ArtakHarutyun | - | 1 |
| AshSandalls | - | 1 |
| Rebellen0808 | - | 1 |
| TakodaTiger | Bios are overrated and these statements on here are mine and not those of my employers | 1 |
| Yogesh_359 | - | 1 |
| donato_ramirez | - | 1 |
| jaystarjo | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626383659098841088 | @RadissonRewards I'm so frustrated! I transferred points into your program from Americas & checked 12 cities in Europe on multiple dates, & there's NEVER availability when I click POINTS ONLY. What am i doing wrong? Also, there's no US phone #, which is ridiculous. Help! | 0 |
| 1626368846746492928 | @RadissonRewards mmmm, Can you help me modify the dates on two bookings of mine? (or let me know where i can contact you?) | 0 |
| 1625971897069436928 | @RadissonRewards Hi folks. Trying to book on the app using points, get the below. Hotel emailed you to assist me as they cannot. Asked Radisson on twitter a number of days ago for help, no reply.. https://t.co/qmUTPqBWwg | 0 |
| 1625963504808108033 | @RadissonRewards Hi, points from a stay aren't showing on my account balance, even though the stay shows as having accrued points. Help please | 0 |
| 1625924554844405765 | @RadissonRewards extremely bad customerservice, your agent cut off the phonecall instead of helping me the customer. Through my creditcard I can be upgraded to the next level in Rewards, my creditcard company has confirmed the update still my account does not show it. | 0 |
| 1625912444995399680 | #Hospitality: @RadissonHotels Expands in #Nigeria with First Radisson Collection in #Abuja. Cc @RadissonRewardshttps://t.co/vinDIAC7pu | 0 |
| 1625893980339679235 | @RadissonRewards how we redeem our points for stays? Since the change of program it doesn’t work on the app or website | 0 |
| 1625871750033715200 | @RadissonHotels @RadissonRewards @Radisson #nochilledwater #kota #Rajasthan. You guys are charging in-house guests for chilled water bottles.#shame | 0 |
| 1625848718095273984 | @xynie @RadissonBlu Hi Anthony, sorry to hear about your reservation in Iceland. Kindly reach out to Radisson Hotels International via their website at https://t.co/fhnxigx552 or through their social media pages @RadissonHotels or @RadissonRewards for assistance. Thank you! ~Anna | 0 |
| 1625757211220639745 | @RadissonRewards Hi Jacob. Just sent the info. Rewards a/c number and booking references for the 4 visits should each have had the 2,000 bonus points allocated. Thank you. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626383659098841088 | @RadissonRewards I'm so frustrated! I transferred points into your program from Americas & checked 12 cities in Europe on multiple dates, & there's NEVER availability when I click POINTS ONLY. What am i doing wrong? Also, there's no US phone #, which is ridiculous. Help! | 0 |
| 1626368846746492928 | @RadissonRewards mmmm, Can you help me modify the dates on two bookings of mine? (or let me know where i can contact you?) | 0 |
| 1625971897069436928 | @RadissonRewards Hi folks. Trying to book on the app using points, get the below. Hotel emailed you to assist me as they cannot. Asked Radisson on twitter a number of days ago for help, no reply.. https://t.co/qmUTPqBWwg | 0 |
| 1625963504808108033 | @RadissonRewards Hi, points from a stay aren't showing on my account balance, even though the stay shows as having accrued points. Help please | 0 |
| 1625924554844405765 | @RadissonRewards extremely bad customerservice, your agent cut off the phonecall instead of helping me the customer. Through my creditcard I can be upgraded to the next level in Rewards, my creditcard company has confirmed the update still my account does not show it. | 0 |
| 1625912444995399680 | #Hospitality: @RadissonHotels Expands in #Nigeria with First Radisson Collection in #Abuja. Cc @RadissonRewardshttps://t.co/vinDIAC7pu | 0 |
| 1625893980339679235 | @RadissonRewards how we redeem our points for stays? Since the change of program it doesn’t work on the app or website | 0 |
| 1625871750033715200 | @RadissonHotels @RadissonRewards @Radisson #nochilledwater #kota #Rajasthan. You guys are charging in-house guests for chilled water bottles.#shame | 0 |
| 1625848718095273984 | @xynie @RadissonBlu Hi Anthony, sorry to hear about your reservation in Iceland. Kindly reach out to Radisson Hotels International via their website at https://t.co/fhnxigx552 or through their social media pages @RadissonHotels or @RadissonRewards for assistance. Thank you! ~Anna | 0 |
| 1625757211220639745 | @RadissonRewards Hi Jacob. Just sent the info. Rewards a/c number and booking references for the 4 visits should each have had the 2,000 bonus points allocated. Thank you. | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #hospitality | 1 |
| #nigeria | 1 |
| #abuja | 1 |
| #nochilledwater | 1 |
| #kota | 1 |
| #rajasthan | 1 |
| #shame | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @radissonrewards | 12 |
| @radissonhotels | 4 |
| @radissonblu | 2 |
| @radissonrewardshttps | 1 |
| @radisson | 1 |
| @xynie | 1 |
| @sramadugu | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
7
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤔 | 1 | thinking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |