Tweets Analysis - Keyword: @PHLSSS
Overview
Total number of tweets analysed
130
Earliest tweet was on
2023-02-10
Latest tweet was on
2023-02-20
Tweets covering
10 days
Average age of authors' accounts
6 years
Summarization
This thread is concerning several problems with the Philippine Social Security System's online portals, such as issues with online sign-ups, verification codes, UMID ID cards, and eGov accounts. OFWs also need help with updating their SSS account. Additionally, people questioned the slow approval of disbursement accounts, and asked if they can download a reclamation form online.
Topic Modeling
- Issues with PHLSSS Portal
- Accessing SSS Accounts and Records
- Issues With SSS Verification
- Requesting Reclamation Forms
- Delayed SSS Disbursement Accounts
Emotional Analysis
The emotions expressed in these tweets are mostly frustration and annoyance. People are frustrated with the lack of responsiveness from the @PHLSSS account and the lack of functioning of their CRMS portal. People are also annoyed with the long wait times for the UMID ID card, the slow approval of disbursement accounts, and the difficulty of accessing their accounts online. There is also some appreciation expressed in the last tweet for the help received.
Trend Analysis
- Frustration with SSS Online Portal
- Issues with UMID ID Cards
- Problems regarding SSS Verification
- Questions about Reclamation Forms
- Slowness of Benefits Disbursement
Types of Tweets
Number of Retweets
13
Percentage of total tweets
10%
Number of Original tweets
75
Percentage of total tweets
57%
Number of tweets that contain Mentions
130
Percentage of total tweets
100%
Number of tweets that were Replies
41
Percentage of total tweets
31%
Number of tweets that were Quotes
1
Percentage of total tweets
0%
Number of tweets that contain Hashtags
5
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 79 |
| Twitter for iPhone | 30 |
| Twitter Web App | 20 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| iamraffyjay | JR | - | 1,135 |
| consolegamr | Console Gamer Plays PC | Former console peasant. Now a PC peasant. I talk about RPGs on YouTube. This includes reviews, impressions, some tips, and guides. | 1,135 |
| todaysretweet | TODAY! News Headlines | Stay updated with daily News retweets. No politics! No showbiz news! | 1,038 |
| alvinlibra2018 | Alvin Libra | Big No to Nine dash line!!! | 832 |
| ratyobliqueer | pinoy hindi engkanto Parody | SICK OF YELLOW (LIBERAL PARTY) NOW KAKAMFWETS | 752 |
| corneeliast | ♡ | fan account | 690 |
| alteredPOZ | NED | ➕DX2009➕🇸🇬🇲🇾🇹🇭🇭🇰🇰🇭🇲🇴🇻🇳✈️🎬Pluviophile📺INTJ-F🇵🇭bad w/ prepositions 🕺Sapio🧠Social⚖️ATHENA @alteredcarbon11 @pozned | 561 |
| annie0423 | TeamTanggol | Taurus born and a follower of DZMM like Hapinay, kapasada, and all dzmm program. | 542 |
| PorLaPatria1896 | PorLaPatria1896 | ✌️❤️💚👊 | Fighting Maroon ⚾ | C-suite dude illustrata et libera | 4th reincarnation since March 2017 | Україна назавжди 🇺🇦 | 502 |
| Jessamieee | S A M M Y | to God's Will, always 🤍🙏 | 342 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| bodec16 | Decdec | Totally undecided about almost everything. | 1,281 |
| annie0423 | TeamTanggol | Taurus born and a follower of DZMM like Hapinay, kapasada, and all dzmm program. | 1,128 |
| alteredPOZ | NED | ➕DX2009➕🇸🇬🇲🇾🇹🇭🇭🇰🇰🇭🇲🇴🇻🇳✈️🎬Pluviophile📺INTJ-F🇵🇭bad w/ prepositions 🕺Sapio🧠Social⚖️ATHENA @alteredcarbon11 @pozned | 1,084 |
| Jessamieee | S A M M Y | to God's Will, always 🤍🙏 | 1,002 |
| iamraffyjay | JR | - | 974 |
| PorLaPatria1896 | PorLaPatria1896 | ✌️❤️💚👊 | Fighting Maroon ⚾ | C-suite dude illustrata et libera | 4th reincarnation since March 2017 | Україна назавжди 🇺🇦 | 785 |
| danna_bibingka | Maria Danna | I believe in kindness. I believe in love. Yes, I still believe in humanity. Asawa ng Panda. 💕 ~ Heavy Ucchi Simp ~ | 784 |
| corneeliast | ♡ | fan account | 762 |
| alvinlibra2018 | Alvin Libra | Big No to Nine dash line!!! | 737 |
| cmgonzaga12 | sircris012 | - | 737 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| glowkazaf | Full Stack Developer | 4 |
| IanSasil | - | 3 |
| JoRo46754595 | - | 2 |
| elnoracastro19 | - | 2 |
| AlyssaOyales | New Account🌻 | 2 |
| AlanpEsguerra1 | #Outoftheboxthinker | 2 |
| LIngetera | Mga hampas lupa | 2 |
| MevinMende1 | - | 2 |
| helenangilique | - | 2 |
| Emlyn91796771 | - | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626778262180605952 | @PHLSSS hey fucking sss. Got lots of problems with you about my sss loan condonatiin.i paid for it through sss loan refinancing program but how come you are saying that i still owe you. Additionaly, i tried to apply for a salary loan but you won't let me | 1 |
| 1627703503077670915 | @PHLSSS pakiayos naman yung online portal niyo. isang buwan na akong nagffollow up sa problemang hanggang ngayon hindi parin naaayos. 2023 na po, ayusin niyo naman yung online platform niyo utang na loob naman! | 0 |
| 1624552609196679168 | @PHLSSS @breadcheekV @manokongjae mag reply nmn kayo | 0 |
| 1624592129539579906 | Kainis kayo @PHLSSS! Sayang ang email niyo kung wala namang nasagot sa end niyo. Last week pa ako nag-email sa inyo pero ni-isang response ay wala man lang akong natanggap. | 0 |
| 1624606603512250372 | @PHLSSS Yes | 0 |
| 1624620601091686400 | @PHLSSS National ID Ko madam Wala pa hanggang ngayon | 0 |
| 1624630219582881792 | Hi @PHLSSS any guide po pano ma view yong update ng ticket sa usssap tayo? Hindi po clickable yong View button sa ticket walang lumabas. Na closed na yong mga tickets ko na raised pero wala akung natatanggap na update kay check ko sana sa usssap tayo pero di naman clickable. | 0 |
| 1624678234796490752 | @PHLSSS https://t.co/iFoTj01Y0B | 0 |
| 1624678875304448001 | @PHLSSS hi more than a year since i requested my UMID id card still on processing sent an email to your customer service and i didnt get any responce | 0 |
| 1624707523172515842 | @PHLSSS hi ask ko lang kapag acop compliance need padin sundin yung sss number coding? if sss# ending in 1-2, monday lang pwede pumunta for acop compliance? thank you | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1624230369737457664 | @PHLSSS @PHLSSS , saan pwede magreport ng BUG sa crms portal ninyo!? Nagkaroon nga kayo nga portal pero di naman maayos! | 2 |
| 1625507003706793984 | Dalawang email ng @PHLSSS ang pinagsendan ko ng message para ifollow up UMID ko sabay parinig sa inyo dito sa Twitter kaso wala pa rin ni isang feedback.Isa sa kilalang ahensya dito sa Pilipinas pero pagsagot lang sa concern di pa magawa!?🤔 | 1 |
| 1627579942203531269 | @PHLSSS hello! I need help please as the onlineserviceassistance email is not working. I want to update the email on my sss account so I can log in. I’m an ofw and cannot visit sss branch. Thank you. | 1 |
| 1627615521410801664 | Ok na pala, @PHLSSS. Mabuti na lang mababait staffs niyo. Di gaya ng iba diyan. Charot. https://t.co/TpnF02ufVB | 1 |
| 1624516304546967552 | @PHLSSS I'm still asking ma'am, paano po ang UMID ID card ko ma'am Kelan po maerelease, mag almost two years na po wala pa rin pong notification kung kelan po ito maererelease. Paki update at follow up naman po | 1 |
| 1624241624678293505 | @nilzon @PHLSSS Dasiga na kay maapply ko dayon. Haha! | 1 |
| 1624225141671727109 | @PHLSSS Hi @PHLSSS, hindi po gumagana ang crms ninyo!! Hindi dumadating ang verification code sa email on time! After 24hrs pa, pahirap talaga system ninyo! Na try niyo po kaya magsign up dun. https://t.co/l63TBXf7G2 | 1 |
| 1624930527483666432 | @PHLSSS Good day , pa help with regards sa sss #verification. Nawala lang po yung e1 form ko..rhanks | 0 |
| 1624923391773003777 | @PHLSSS hello is it normal that govt office still not in full operation at 8AM? 🤔 pero yung sweldo nila….. https://t.co/xXkBzA67pg | 0 |
| 1624800371364466688 | @PHLSSS may i ask what are the requirements for ACOP, My father died april 2021, my mother is surviving pensioner she already submit requirements year 2022 | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #kontribusyongpinagipunanproteksyongmaasahan | 1 |
| #bpi | 1 |
| #pahirapan | 1 |
| #verification | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @phlsss | 134 |
| @nilzon | 2 |
| @alanpesguerra1 | 1 |
| @jackofallscents | 1 |
| @ching_ja81 | 1 |
| @lumpiaddict | 1 |
| @strnghldsrbrkn | 1 |
| @talktobpi | 1 |
| @laborgovph | 1 |
| @keeshgnsky | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
21
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 👎🏻 | 10 | thumbs_down_light_skin_tone |
| 📣 | 3 | megaphone |
| 🤔 | 3 | thinking_face |
| 🙏 | 3 | folded_hands |
| 😔 | 1 | pensive_face |
| 🙄 | 1 | face_with_rolling_eyes |
| 😑 | 1 | expressionless_face |
| 😤 | 1 | face_with_steam_from_nose |
| 😪 | 1 | sleepy_face |
| 🤮 | 1 | face_vomiting |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 15 |
| Smileys & Emotion | 10 |
| Objects | 3 |