Tweets Analysis - Keyword: @PhilipsLiveFrom
Overview
Total number of tweets analysed
36
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-30
Tweets covering
7 days
Average age of authors' accounts
8 years
Summarization
Customers are expressing frustration with Philips due to issues with their products not being addressed promptly, ranging from TVs not working properly to waiting an extended amount of time for replacement CPAP machines. Some customers are also disappointed with the quality of customer service offered by the company. However, there are some positive tweets, including praise for Philips' involvement in improving the world and appreciation for their response to customer feedback.
Topic Modeling
- Customer complaints about Philips products and services
- Praise for Philips LiveFrom events and products
- Discussion of Philips advertisements
- Complaints about Philips customer support and after-sales service
- Issues with recalls of Philips products
Emotional Analysis
The tweets express a range of negative emotions towards Philips, including frustration, disappointment, anger, and disgust. Customers are complaining about poor customer service, defective products, and lack of assistance with product recalls. Some tweets also express embarrassment towards Philips' advertising approach. However, there are also positive emotions, such as gratitude towards receiving a reply from the company. Overall, the tweets reveal a mix of negative and positive emotions towards Philips.
Trend Analysis
- Customer complaints and frustrations with Philips products and services, including delayed responses from customer support and defective products (e.g. CPAP machines)
- General mentions and tagging of official Philips social media accounts, including @PhilipsLiveFrom, @Philips_lights, and @PhilipsHealth
- Mentions of specific Philips products, including Braun shavers, Samsung TVs, and a 1996 Tamil advertisement
- Positive feedback and gratitude for being included in the ViVE event
- Criticism of Philips advertising and marketing tactics, including a One Blade commercial that was deemed inappropriate
Types of Tweets
Number of Retweets
23
Percentage of total tweets
63%
Number of Original tweets
6
Percentage of total tweets
16%
Number of tweets that contain Mentions
36
Percentage of total tweets
100%
Number of tweets that were Replies
6
Percentage of total tweets
16%
Number of tweets that were Quotes
2
Percentage of total tweets
5%
Number of tweets that contain Hashtags
24
Percentage of total tweets
66%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 21 |
| Twitter for iPhone | 10 |
| Twitter for Android | 5 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| chidambara09 | Chidambara .ML. | No boundaries • No Restrictions • All Tweets • 2 million tweets • 432 Times Top 10 influencer • Big Thx 2 @intel @Pfizer @BoschGlobal Friends b happy+healthy | 11,468 |
| crazeeTweeter | CrazeeTweeter💎 | 💯fb 💎 twitter is basically just you having a conversation with yourself hoping that the world will join in. | 2,117 |
| spartoviMD | Shez Partovi | Chief Innovation & Strategy Officer | Global Head of Enterprise Informatics Business Royal Philips Ex-Amazon Ex-Chief Digital Off. 5xFounder Ex-Neuroradiologist | 1,924 |
| AdrienneSmith12 | Adrienne Smith | Communicating for @Philips #patients #data Tweets my own. Wife, Hockey Mom. Writer. Survived #sepsis & now Covid. Former Oxfam & #BU alumna. #WFPB 🌎 hugger | 1,436 |
| innovatesmart | InnovateSmart | InnovateSmart is an international platform for innovation and transformation leaders making #Innovation #SMART since 2006. | 579 |
| dbraakman | Dimitri Braakman | Sr. Product Manager at Philips | API | Saas | Ecosystem | Partnerships | 423 |
| Dark1Batman | Bilnight | Stay Strong | 276 |
| Sarath_praveen_ | SARATH 💎 | தெய்வ நம்பிக்கை மற்றும் நாட்டுப்பற்று உள்ளவன்🙏 அதனால் நான் 🇮🇳🚩சங்கி🚩🇮🇳 | 164 |
| isthisit71 | JustAGuy! | Dislike all things UCP! PeePee is poison. | 162 |
| timruygun | TiMuR UyGuN | TiMuR UyGuN& MKÜ-ÇOMÜ-TODAİE & Eğitim Yönetimi Denetimi Bölümü& Kamu Yönetimi... Önce İnsan... #finas #viop | 75 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AdrienneSmith12 | Adrienne Smith | Communicating for @Philips #patients #data Tweets my own. Wife, Hockey Mom. Writer. Survived #sepsis & now Covid. Former Oxfam & #BU alumna. #WFPB 🌎 hugger | 4,894 |
| crazeeTweeter | CrazeeTweeter💎 | 💯fb 💎 twitter is basically just you having a conversation with yourself hoping that the world will join in. | 4,879 |
| Sarath_praveen_ | SARATH 💎 | தெய்வ நம்பிக்கை மற்றும் நாட்டுப்பற்று உள்ளவன்🙏 அதனால் நான் 🇮🇳🚩சங்கி🚩🇮🇳 | 797 |
| isthisit71 | JustAGuy! | Dislike all things UCP! PeePee is poison. | 417 |
| dbraakman | Dimitri Braakman | Sr. Product Manager at Philips | API | Saas | Ecosystem | Partnerships | 382 |
| ldag444 | LDAG | - | 345 |
| Dark1Batman | Bilnight | Stay Strong | 305 |
| innovatesmart | InnovateSmart | InnovateSmart is an international platform for innovation and transformation leaders making #Innovation #SMART since 2006. | 225 |
| spartoviMD | Shez Partovi | Chief Innovation & Strategy Officer | Global Head of Enterprise Informatics Business Royal Philips Ex-Amazon Ex-Chief Digital Off. 5xFounder Ex-Neuroradiologist | 167 |
| canan_baday | Canan BADAY | yedekhesap RT | 115 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Claudia_Ghioni | - | 12 |
| AdrienneSmith12 | Communicating for @Philips #patients #data Tweets my own. Wife, Hockey Mom. Writer. Survived #sepsis & now Covid. Former Oxfam & #BU alumna. #WFPB 🌎 hugger | 6 |
| chidambara09 | No boundaries • No Restrictions • All Tweets • 2 million tweets • 432 Times Top 10 influencer • Big Thx 2 @intel @Pfizer @BoschGlobal Friends b happy+healthy | 4 |
| Dark1Batman | Stay Strong | 2 |
| innovatesmart | InnovateSmart is an international platform for innovation and transformation leaders making #Innovation #SMART since 2006. | 2 |
| timruygun | TiMuR UyGuN& MKÜ-ÇOMÜ-TODAİE & Eğitim Yönetimi Denetimi Bölümü& Kamu Yönetimi... Önce İnsan... #finas #viop | 2 |
| Bakirci4Onur | - | 1 |
| Sarath_praveen_ | தெய்வ நம்பிக்கை மற்றும் நாட்டுப்பற்று உள்ளவன்🙏 அதனால் நான் 🇮🇳🚩சங்கி🚩🇮🇳 | 1 |
| canan_baday | yedekhesap RT | 1 |
| crazeeTweeter | 💯fb 💎 twitter is basically just you having a conversation with yourself hoping that the world will join in. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640747192104173571 | Great roundup @theviveevent ! Thank you for making us a part of it! #ViVE2023 @PhilipsLiveFrom @Philips https://t.co/jGcTUhLUKr | 1 |
| 1639491553940082688 | @Philips Absolutely disgusting call centre, keep repeating like a parrot "wait for some time" @Philips is now a totally anti-cunsumer, just interested in selling, NO AFTER SALES SERVICE @consume @retweetgyan @consaff @nch1915 @PhilipsLiveFrom @ | 1 |
| 1641480047021236224 | @timruygun @PhilipsLiveFrom @Philips_lights @PhilipsHealth @Philips @PhilipsTurkiye @Braun @SamsungTurkiye Bende Bi tv aldim vatan bilgisayardan 2 gün oldu ilk kurduklarından bu yana ses görüntü senkonize değil servisi aradım bugün güncelleme yap diyor nasıl iştir anlamak mümkün degil | 0 |
| 1641373121000120322 | @PhilipsLiveFrom @Philips_lights @PhilipsHealth @Philips @PhilipsTurkiye @Braun @SamsungTurkiye Arama rağmen hala size 'konu ile ilgili dönececeğiz' ne demek. Ne biçim kurumsal firmasınız? Bir an önce ürününüze sahip çıkmanız gerekmiyor mu? | 0 |
| 1641372235788156928 | @PhilipsLiveFrom @Philips_lights @PhilipsHealth @Philips @PhilipsTurkiye @Braun @SamsungTurkiye Sayın philips yetkilileri 11 mart 2023 günü tamir için Çanakkale philips servisine verdiğim ve herhangi bir sonuç almadığım için merkeziniz görevlisi Ümran hanıma defalarca +++++ | 0 |
| 1641181215540617216 | @PhilipsLiveFrom @Philips Rockstar 🤡 | 0 |
| 1641180953891717120 | @PhilipsLiveFrom Improve the world and start small Roy. | 0 |
| 1640981688527273984 | @PhilipsTurkiye @Philips_ID @PhilipsLiveFrom @Philips_lights https://t.co/yRDRAsnmr9 | 0 |
| 1640391924053078016 | @PhilipsLiveFrom How about cleaning up your CPAP remediation issues. I have been waiting over 1 year and nine months for my replacement. It's been almost 4 months since approval for the replacement was sent to shipping for my replacement CPAP, still hasn't shipped. | 0 |
| 1640241139067355137 | @PhilipsLiveFrom Merci pour le retour… 👍 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641373121000120322 | @PhilipsLiveFrom @Philips_lights @PhilipsHealth @Philips @PhilipsTurkiye @Braun @SamsungTurkiye Arama rağmen hala size 'konu ile ilgili dönececeğiz' ne demek. Ne biçim kurumsal firmasınız? Bir an önce ürününüze sahip çıkmanız gerekmiyor mu? | 3 |
| 1640981688527273984 | @PhilipsTurkiye @Philips_ID @PhilipsLiveFrom @Philips_lights https://t.co/yRDRAsnmr9 | 1 |
| 1639689811979276288 | @Philips @Philips_lights @PhilipsLiveFrom 1996 tamil advertisement https://t.co/q82ocseJ9O | 1 |
| 1641480047021236224 | @timruygun @PhilipsLiveFrom @Philips_lights @PhilipsHealth @Philips @PhilipsTurkiye @Braun @SamsungTurkiye Bende Bi tv aldim vatan bilgisayardan 2 gün oldu ilk kurduklarından bu yana ses görüntü senkonize değil servisi aradım bugün güncelleme yap diyor nasıl iştir anlamak mümkün degil | 0 |
| 1641372235788156928 | @PhilipsLiveFrom @Philips_lights @PhilipsHealth @Philips @PhilipsTurkiye @Braun @SamsungTurkiye Sayın philips yetkilileri 11 mart 2023 günü tamir için Çanakkale philips servisine verdiğim ve herhangi bir sonuç almadığım için merkeziniz görevlisi Ümran hanıma defalarca +++++ | 0 |
| 1641181215540617216 | @PhilipsLiveFrom @Philips Rockstar 🤡 | 0 |
| 1641180953891717120 | @PhilipsLiveFrom Improve the world and start small Roy. | 0 |
| 1640747192104173571 | Great roundup @theviveevent ! Thank you for making us a part of it! #ViVE2023 @PhilipsLiveFrom @Philips https://t.co/jGcTUhLUKr | 0 |
| 1640391924053078016 | @PhilipsLiveFrom How about cleaning up your CPAP remediation issues. I have been waiting over 1 year and nine months for my replacement. It's been almost 4 months since approval for the replacement was sent to shipping for my replacement CPAP, still hasn't shipped. | 0 |
| 1640241139067355137 | @PhilipsLiveFrom Merci pour le retour… 👍 | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #vive2023 | 25 |
| #1404 | 6 |
| #healthcare | 5 |
| #digitalhealth | 5 |
| #virtualcare | 4 |
| #informatics | 4 |
| #healthcareinformatics | 3 |
| #digitaltransformation | 2 |
| #healthcareit | 2 |
| #data | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @philipslivefrom | 36 |
| @philips | 16 |
| @philips_lights | 5 |
| @philipshealth | 4 |
| @philipsturkiye | 4 |
| @braun | 3 |
| @samsungturkiye | 3 |
| @theviveevent | 2 |
| @timruygun | 1 |
| @philips_id | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
5
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤡 | 1 | clown_face |
| 👍 | 1 | thumbs_up |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |
| People & Body | 1 |