Tweets Analysis - Keyword: @Petplan

Overview

Total number of tweets analysed

3

Earliest tweet was on

2023-03-24

Latest tweet was on

2023-03-27

Tweets covering

3 days

Average age of authors' accounts

5 years

Summarization

A Twitter user has been waiting over a month for Petplan to process their claim, with Petplan claiming they hadn't received anything from their vet, while the vet insists the claim was submitted. The user is now out of pocket for half a grand and questions why they are paying for Petplan. After trying to DM unsuccessfully, they spoke to someone on the webchat who promised to email their vet to resolve the issue. Lastly, Laura Cameron won an award from Petplan in an annual event.

Topic Modeling

  1. Insurance Claim Processing
  2. Poor Customer Service
  3. Inconvenience and Frustration
  4. Contacting Customer Support
  5. Achievement/Award by Petplan

Emotional Analysis

The first two tweets express frustration and disappointment with the lack of communication and resolution from Petplan regarding a claim that has left the tweeter out of pocket for a significant amount of money. The third tweet mentions an award won by someone named Laura Cameron through Petplan, but does not express any strong emotion.

Trend Analysis

  1. Poor customer service and delayed claims handling by @Petplan
  2. Difficulty in contacting @Petplan via social media and webchat
  3. Frustration over out-of-pocket expenses due to @Petplan's claims process
  4. Celebration of Laura Cameron's award from @Petplan
  5. Potential resolution of issues through communication efforts with @Petplan and vets

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

0

Percentage of total tweets

0%

Number of Original tweets

1

Percentage of total tweets

33%

Number of tweets that contain Mentions

3

Percentage of total tweets

100%

Number of tweets that were Replies

2

Percentage of total tweets

66%

Number of tweets that were Quotes

0

Percentage of total tweets

0%

Number of tweets that contain Hashtags

0

Percentage of total tweets

0%

Top 5 devices used to tweet

Source Count
Twitter Web App 2
Jetpack.com 1

What devices were used to tweet

Top 10 accounts with highest followers count

Username Name Bio Followers count
LochsidePress The Lochside Press News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. 1,162
SofieDebloudts Sofie Debloudts aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 185

Top 10 accounts with highest friends count

Username Name Bio Followers count
LochsidePress The Lochside Press News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. 373
SofieDebloudts Sofie Debloudts aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 201

Most active users

Username Bio Number of tweets
SofieDebloudts aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 2
LochsidePress News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. 1

Tweets per day

Top 10 tweets with highest Retweet count

ID Text Retweet count
1640329896344842241 @Petplan I've tried DM'ing but for some reason it's not sending. I've just talked to someone on your webchat and after some convincing they promised to email my vets, so here's to hoping I can _finally_ get this resolved. I'll attempt to send my private message to you again later today. 0
1640323369923928064 Been waiting over a month for @Petplan to get back to me. They insist they didn't get anything from my vets, my vets insist they've submitted the claim. So that leaves me... Out of pocket for half a grand. Why am I even paying them? 0
1639215533907402752 Laura Cameron won an award in the annual event organized by @Petplan https://t.co/wLmJmi9DxB 0

Top 10 tweets with highest Like count

ID Text Like count
1640323369923928064 Been waiting over a month for @Petplan to get back to me. They insist they didn't get anything from my vets, my vets insist they've submitted the claim. So that leaves me... Out of pocket for half a grand. Why am I even paying them? 1
1640329896344842241 @Petplan I've tried DM'ing but for some reason it's not sending. I've just talked to someone on your webchat and after some convincing they promised to email my vets, so here's to hoping I can _finally_ get this resolved. I'll attempt to send my private message to you again later today. 0
1639215533907402752 Laura Cameron won an award in the annual event organized by @Petplan https://t.co/wLmJmi9DxB 0

Top 3 Languages Used In Tweets

Top 10 mentions

Mention Count
@petplan 3

Top 10 mentions

Wordcloud of Tweets