Tweets Analysis - Keyword: @OfficeShoes
Overview
Total number of tweets analysed
52
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-30
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
Customers are tweeting at OfficeShoes for various reasons such as missing parcels, returning items, asking for restocking of shoes, complaining about poor quality, and disappointing customer service. Some customers have received satisfactory responses while others are still waiting for a resolution. One user suggests that OfficeShoes should expand to Bishops Stortford where there is no footwear shop. OfficeShoes also tweets about their products and encourages followers to visit their stores.
Topic Modeling
- Issues with orders and delivery
- Inquiries about stock availability
- Returns and refunds
- Complaints about product quality
- Customer service issues
Emotional Analysis
The emotions expressed in these tweets are a mixture of frustration, disappointment, and anger towards @OfficeShoes due to issues with orders, returns, and customer service. Some tweets express gratitude for help received while others plead for assistance with missing parcels or quality issues with products. Overall, there is a sense of urgency and dissatisfaction with @OfficeShoes's ability to resolve customers' issues in a timely and satisfactory manner.
Trend Analysis
- Issues with orders and deliveries, including delayed shipments and missing parcels.
- Requests for specific products or sizes to be restocked.
- Complaints about poor quality of products or customer service.
- General inquiries about returns, exchanges, and refund policies.
- Promotions and advertisements for shoes and accessories sold by OfficeShoes.
Types of Tweets
Number of Retweets
7
Percentage of total tweets
13%
Number of Original tweets
26
Percentage of total tweets
50%
Number of tweets that contain Mentions
52
Percentage of total tweets
100%
Number of tweets that were Replies
20
Percentage of total tweets
38%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
9
Percentage of total tweets
17%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 35 |
| Twitter Web App | 7 |
| Twitter for Android | 6 |
| Qualtrics Social Connect | 2 |
| Sprout Social | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AskKlarna | AskKlarna | Hi. We are the customer service team at Klarna. Got a question? Write us a DM! You can also reach us 24/7 through our chat (app or website). | 9,222 |
| LibertyRomford | The Liberty Romford | More than 100 stores under one roof, The Liberty is the region's ultimate #shopping centre. Follow us for the latest news, events, #fashion, offers & much more! | 7,322 |
| atriaWatford | atria Watford | Bringing you the latest news, events and offers from Hertfordshire's top shopping destination | 5,795 |
| in2thesurf | Andy Lane | Taking a ride with my best friend.... | 310 |
| mammahun | Anna Antoniou | - | 261 |
| gilliansandersn | em♡saw scream 6 | Begin quote: your flattering remarks are both desperate and obvious. End quote. | 235 |
| chlogemini | Chloe | Still secretly in the pop-punk phase | 230 |
| JodyCole70 | Jody1970 🙋🏽♀️🌹 | - | 179 |
| a_sezzy | A Sezzy | I'm an alien ive got buggy eyes purple ears and green feet I’m now recorded as a UAP but vaccinated and boosted for intergalactic travel in case of aliens. | 175 |
| samcgrorey | Shannon 💙 | Girlfriend, Daughter, Bulldog Mum 🐶, Health & safety professional, rugby fan, retired netballer. I am more fun than I seem I promise! | 173 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LibertyRomford | The Liberty Romford | More than 100 stores under one roof, The Liberty is the region's ultimate #shopping centre. Follow us for the latest news, events, #fashion, offers & much more! | 2,195 |
| in2thesurf | Andy Lane | Taking a ride with my best friend.... | 1,306 |
| JodyCole70 | Jody1970 🙋🏽♀️🌹 | - | 1,256 |
| a_sezzy | A Sezzy | I'm an alien ive got buggy eyes purple ears and green feet I’m now recorded as a UAP but vaccinated and boosted for intergalactic travel in case of aliens. | 1,036 |
| samcgrorey | Shannon 💙 | Girlfriend, Daughter, Bulldog Mum 🐶, Health & safety professional, rugby fan, retired netballer. I am more fun than I seem I promise! | 785 |
| atriaWatford | atria Watford | Bringing you the latest news, events and offers from Hertfordshire's top shopping destination | 577 |
| mammahun | Anna Antoniou | - | 483 |
| mopimpim | Mo | - | 482 |
| Tracey64Dugmore | TJD | - | 394 |
| chlogemini | Chloe | Still secretly in the pop-punk phase | 371 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| WhualterLopez | London's biggest shoe retailer and leading fashion footwear brand. For any service queries or questions please email help@office.co.uk | 6 |
| MertBolukbasi1 | - | 6 |
| haylesinnvrlnd | Goofball. Theatre and Basset Hound enthusiast. PM-Wizard. Trying to be normal with a completely abnormal body and brain. | 4 |
| mammahun | - | 3 |
| DJBSass | ''I'm not afraid of taking risks; no one can define me'' | 3 |
| samcgrorey | Girlfriend, Daughter, Bulldog Mum 🐶, Health & safety professional, rugby fan, retired netballer. I am more fun than I seem I promise! | 2 |
| JodyCole70 | - | 2 |
| HollyMay178 | just a wee Sassenach making a life in Edinburgh | 2 |
| Yetti928 | - | 2 |
| mopimpim | - | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641437093649088519 | @cl0sert0you apparently so bc what kinda fuckery is this😭😭 @OfficeShoes sort it out | 0 |
| 1639574676522295298 | @OfficeShoes That’s brilliant thank you | 0 |
| 1640431690551119897 | @OfficeShoes hi when are you getting Adidas Gazelle Trainers Dark Green Off White Cream White back in stock please?? | 0 |
| 1640383930346926081 | @OfficeShoes I ordered from yourselves on the 18th March and despite being informed my order has been dispatched the tracking states it’s still with the sender and the parcel has not been delivered…how?! Your online chat isn’t working of course 🙄 | 0 |
| 1640273414115020803 | @OfficeShoes Thanks @OfficeShoes I’ve just sent you a DM! | 0 |
| 1640115324199600130 | @OfficeShoes hi returned my parcel 2 months ago and still haven’t received a refund | 0 |
| 1640067568365977603 | @OfficeShoes @Converse purchased these Valentines edition Converse as a gift and very disappointed that just over a month later the laces have snapped!! Not the usual quality I am used to! https://t.co/AWM5KEqZNI | 0 |
| 1639628168238620673 | @OfficeShoes I’ve just sent you a DM. Thanks | 0 |
| 1639624404295352322 | @OfficeShoes please can you tell me who I can contact and get a response today regarding a missing parcel? | 0 |
| 1639607350775648257 | Make them green with envy at your 'Classic Clogs' from @OfficeShoes 🐊 #clogs #crocs #Shoes #shoesaddict #fashion #style #shopping #theliberty #libertyromford #romford #eastlondon #london https://t.co/9E8tXpsccU | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641437093649088519 | @cl0sert0you apparently so bc what kinda fuckery is this😭😭 @OfficeShoes sort it out | 0 |
| 1639574676522295298 | @OfficeShoes That’s brilliant thank you | 0 |
| 1640431690551119897 | @OfficeShoes hi when are you getting Adidas Gazelle Trainers Dark Green Off White Cream White back in stock please?? | 0 |
| 1640383930346926081 | @OfficeShoes I ordered from yourselves on the 18th March and despite being informed my order has been dispatched the tracking states it’s still with the sender and the parcel has not been delivered…how?! Your online chat isn’t working of course 🙄 | 0 |
| 1640273414115020803 | @OfficeShoes Thanks @OfficeShoes I’ve just sent you a DM! | 0 |
| 1640115324199600130 | @OfficeShoes hi returned my parcel 2 months ago and still haven’t received a refund | 0 |
| 1640067568365977603 | @OfficeShoes @Converse purchased these Valentines edition Converse as a gift and very disappointed that just over a month later the laces have snapped!! Not the usual quality I am used to! https://t.co/AWM5KEqZNI | 0 |
| 1639628168238620673 | @OfficeShoes I’ve just sent you a DM. Thanks | 0 |
| 1639624404295352322 | @OfficeShoes please can you tell me who I can contact and get a response today regarding a missing parcel? | 0 |
| 1639607350775648257 | Make them green with envy at your 'Classic Clogs' from @OfficeShoes 🐊 #clogs #crocs #Shoes #shoesaddict #fashion #style #shopping #theliberty #libertyromford #romford #eastlondon #london https://t.co/9E8tXpsccU | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #officeloves | 2 |
| #nike | 1 |
| #af1lux | 1 |
| #adidasozweego | 1 |
| #bestinclass | 1 |
| #reebok | 1 |
| #cardib | 1 |
| #officelovesreebok | 1 |
| #clogs | 1 |
| #crocs | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @officeshoes | 54 |
| @askklarna | 3 |
| @djbsass | 2 |
| @yodelonline | 2 |
| @cl0sert0you | 1 |
| @snamagazine | 1 |
| @mensshoesstyle | 1 |
| @mensshoesprt | 1 |
| @a_sezzy | 1 |
| @haylesinnvrlnd | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
59
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😍 | 5 | smiling_face_with_heart-eyes |
| 😎 | 3 | smiling_face_with_sunglasses |
| 😭 | 2 | loudly_crying_face |
| 🚨 | 2 | police_car_light |
| 👉 | 2 | backhand_index_pointing_right |
| 💛 | 2 | yellow_heart |
| 🔥 | 2 | fire |
| ❤️ | 1 | red_heart |
| 👈 | 1 | backhand_index_pointing_left |
| 🇫🇷 | 1 | France |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 17 |
| People & Body | 5 |
| Travel & Places | 4 |
| Objects | 3 |
| Flags | 1 |
| Animals & Nature | 1 |