Tweets Analysis - Keyword: @offerup
Overview
Total number of tweets analysed
101
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
6 years
Summarization
Multiple users have expressed their negative experiences with OfferUp, a platform for buying and selling items. Complaints include account removal without reason, lack of response from support, a decrease in online sales after a merger, rampant scams and bots, and black market selling of animals. Some users continue to use the platform, while others have moved on to alternative apps such as Mercari. Customer support suggests resolving issues through email communication.
Topic Modeling
- Complaints about account deactivation and lack of support from OfferUp
- Decline in online sales and usefulness of OfferUp after merging with letgo
- Positive engagement and promotion of OfferUp by exhibitors and users
- Concerns over scammer and bot activity on OfferUp
- OfferUp as a platform for selling various items, including clothes, pets, and cars
Emotional Analysis
The tweets express a range of negative emotions towards the company OfferUp, including frustration, disappointment, anger, and distrust. Many users have had negative experiences with the app, such as having their accounts removed or being scammed, and feel that the company is not doing enough to address these issues. Some users also express nostalgia for the app's earlier days when they had more successful sales. Overall, there is a general sense of dissatisfaction and disillusionment with the app and its customer service.
Trend Analysis
- Account deletion and lack of customer support on OfferUp
- Criticism of OfferUp's decline in usefulness and increase in scammers
- Excitement over upcoming events and exhibitors, including OfferUp
- Individuals attempting to sell items on OfferUp
- Mention of alternative apps for selling items and avoiding scammers
Types of Tweets
Number of Retweets
6
Percentage of total tweets
5%
Number of Original tweets
40
Percentage of total tweets
39%
Number of tweets that contain Mentions
101
Percentage of total tweets
100%
Number of tweets that were Replies
54
Percentage of total tweets
53%
Number of tweets that were Quotes
1
Percentage of total tweets
0%
Number of tweets that contain Hashtags
14
Percentage of total tweets
13%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 41 |
| Zendesk | 26 |
| Twitter Web App | 18 |
| Twitter for Android | 12 |
| Hootsuite Inc. | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| OfferUpSupport | OfferUp Support | The official support handle for @OfferUp. We're here 7 days a week to help. | 12,054 |
| DigitalDealer | DigitalDealer | Digital Dealer Conference & Expo is the premier auto industry event dedicated to technology solutions for automotive professionals. | 11,859 |
| BitchMeansWell | Bitch Means Well 🌻 | Woke. Angry. Democrat. Atheist. Voter. | 5,544 |
| DevStartupJobs | 🛠 Dev Startup Jobs | Join a startup. 🚀 @StartupJobs 🛠 @DevStartupJobs 📈 @AllGrowthJobs 🎨 @AllDesignJobs ✈️ @AllExecJobs 🧳 @AllBizDevJobs ⛑ @AllSupportJobs 🤖 @AllDevOpsJobs | 3,374 |
| BridgetteAreva2 | Bridgette Arevalo | Mom to two beautiful daughters,grandmother to six. 2 girls 4 boys. Soon to be greatgma to 2 girls. I RESIST FOR THEIR FUTURE No DMs | 3,007 |
| mcakr_world | Machi Akari (for the world) | I am a singer-songwriter in Japan (@mcakr). I hope I can encourage everyone with my songs. Mainly my staff tweets. ▶️https://t.co/ThFKNeJwCq | 2,671 |
| LanaAsanin | Lana Asanin ™️ | My verified FB page of 800k Followers was taken down for being too honest! #FJB 👉🏽#Trump2024👈🏽 | 2,123 |
| JoypadLadShop | JoypadLad.com Game Store ⭐️96 | Online store specializing in retro games, toys and more! | 1,981 |
| ScorpioLife64 | Putin will ALWAYS be a little man | Grateful for what I have & don't. #RESIST 🌊♥️🇺🇸❤️ ~ I stand with Ukraine ❤️~KV64❤️💃💃 | 1,673 |
| djvirgo | James the DJ | Turning labels on 2 turntables since 92. Disgruntled #Raiders & #Lakers Fan #GirlDad | 1,597 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| DigitalDealer | DigitalDealer | Digital Dealer Conference & Expo is the premier auto industry event dedicated to technology solutions for automotive professionals. | 7,915 |
| BitchMeansWell | Bitch Means Well 🌻 | Woke. Angry. Democrat. Atheist. Voter. | 5,998 |
| SE_7777777_EN | 7 🇺🇲🇺🇦🌻 #Disable🇷🇺ICBMs & 14.3 republicans! | 🇺🇦 Official™ 🧾™ Founder of ⚙️ Sprocket bike marketplace app! IG:@sprocketblog | Ex 💖@Lyft 💚💙#democratsftw!🌍 #fucktrump #fuckputin PLZ FOLLOW!! 💕✨ GetApp | 4,909 |
| iAmTeeWeezie | ERRTHANG BIG🦂 | WonderfullyMade Ethereal Soul💫Everyone’s Not Qualified To Be in My Presence❤️Love. Peace. Grace #theebiggestBOSS #BeautyandBrains ✨✍🏾 $teeweeziechosen1 | 4,503 |
| BridgetteAreva2 | Bridgette Arevalo | Mom to two beautiful daughters,grandmother to six. 2 girls 4 boys. Soon to be greatgma to 2 girls. I RESIST FOR THEIR FUTURE No DMs | 4,027 |
| RamenSymbiote | (Apparently Not) Done | - | 3,551 |
| mcakr_world | Machi Akari (for the world) | I am a singer-songwriter in Japan (@mcakr). I hope I can encourage everyone with my songs. Mainly my staff tweets. ▶️https://t.co/ThFKNeJwCq | 2,640 |
| ScorpioLife64 | Putin will ALWAYS be a little man | Grateful for what I have & don't. #RESIST 🌊♥️🇺🇸❤️ ~ I stand with Ukraine ❤️~KV64❤️💃💃 | 2,135 |
| JoypadLadShop | JoypadLad.com Game Store ⭐️96 | Online store specializing in retro games, toys and more! | 2,090 |
| LosoBanks332 | Loso Banks | Addicted 2 The The pain The Realest Story Ever Everyone Turned They Back on me When I Need them The Most Now I'm screaming 🖕You Niggas Rip Anthony 💙🕊️💙🕊️💙 | 2,084 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| OfferUpSupport | The official support handle for @OfferUp. We're here 7 days a week to help. | 26 |
| swiftie4restie | - | 5 |
| BitchMeansWell | Woke. Angry. Democrat. Atheist. Voter. | 3 |
| HarleyDayRide | - | 3 |
| skooalo | Recuerdas cuando tu padre te decía, no hagas esto o no hagas aquello quesque por tu propio bien? EL TENIA RAZÓN! | 3 |
| isaac_cherise | - | 3 |
| consumer_comp | Created to log consumer complaints: I fight for people. DM your consumer #grievances and I’ll #RT all until resolution. | 3 |
| RLKB1LEGEND | - | 3 |
| JoypadLadShop | Online store specializing in retro games, toys and more! | 3 |
| TerraTrueHQ | Privacy, faster & better. Shift left to get it right. TerraTrue is the first privacy platform designed to work with product development – not against it. | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641274303478996994 | For all those who use #OfferUp @offerup: this company just removed my account for no reason at all!!! I have been a customer for 2 years and had an excellent account with great ratings! Today I saw my account was disabled. The far left is after our private life now! | 4 |
| 1640834035424583680 | We're excited to see these exhibitors at #DigitalDealerTampa2023! @ChetuInc, @TARGIT, @CDKGlobal, @onestepsecureit, @DealerPRO, @SearchEnginesMD, @dealereprocess, @DealershipT, @adpearance, @MeasureOneInc, @DealerWizard, @AssortedDesign, @spyne_ai, @offerup, @gokenect | 1 |
| 1641479056263720964 | Here’s the one he sent me the FIRST time when he scammed me!!! @offerup https://t.co/MeQtVm46qR | 0 |
| 1639269737006878722 | OfferUp Support Request: 91759751 courtesy warning next time you bann someone with a good reason please help reinstall my account it unfair@offerup @offerup @OfferUpSupport | 0 |
| 1639273841145815040 | @OfferUpSupport @offerup I did and no response please help me . This unfair for me I really like to use OfferUp again and I think your action was too harsh | 0 |
| 1639279579117305858 | @offerup hello it’s been a week and they still haven’t shipped is there a way I can get a refund I found something better on another site I would like to get https://t.co/MXoVB1gU92 | 0 |
| 1639282004175757314 | @Lex_LittTTV @offerup Hi, We are here to help, please let the team check the best way possible to help and contact us at socialcare@offerup.com so we'll check it for you. | 0 |
| 1639300510988800000 | @Yoroomie @a16z @marketplaceshq @turo @Whatnot @outschool @skillshare @boatsetter @headout @offerup @BookCameo @slice Love to see it!! | 0 |
| 1639329856293949441 | @offerup The fact that I have tried to communicate with costumer service over 8x’s and have to be helped in any way | 0 |
| 1639330465617149962 | @offerup Can you guys please help me I’ve tried so many times to actually be successful in customer service but it’s horrible, I have tried over and over and over but yet there is no response, I want to talk to an employee and not an automated message | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641274303478996994 | For all those who use #OfferUp @offerup: this company just removed my account for no reason at all!!! I have been a customer for 2 years and had an excellent account with great ratings! Today I saw my account was disabled. The far left is after our private life now! | 14 |
| 1641212966321401856 | @BitchMeansWell @offerup Support didn’t do crap when grandson got scammed on their app. It’s been a few years ago though. | 3 |
| 1641103637588983808 | It's crazy how fast @offerup fell off after merging with @1etgo_ Used to get a decent amount of online sales when they started shipping, but now it's near zero & it's mostly useful 4 getting msgs from local buyers that swear that they want the item & will get it today this time. | 3 |
| 1639300510988800000 | @Yoroomie @a16z @marketplaceshq @turo @Whatnot @outschool @skillshare @boatsetter @headout @offerup @BookCameo @slice Love to see it!! | 2 |
| 1641197452589142017 | @offerup Is there anyone on Offer Up who is NOT a bot or scammer? You really need to up your game, OU, unless you're allowing it on purpose? 🧐 | 2 |
| 1640849886794104832 | @offerup @offerup it is time for you and your staff to get out in front of blackmarket selling of cats, kittens, puppies, etc that are used for food or bait for dog fighting. There should be no place for this kind of posting. GET this FIXED. https://t.co/JgUwzKjMlF | 2 |
| 1640834035424583680 | We're excited to see these exhibitors at #DigitalDealerTampa2023! @ChetuInc, @TARGIT, @CDKGlobal, @onestepsecureit, @DealerPRO, @SearchEnginesMD, @dealereprocess, @DealershipT, @adpearance, @MeasureOneInc, @DealerWizard, @AssortedDesign, @spyne_ai, @offerup, @gokenect | 2 |
| 1639329856293949441 | @offerup The fact that I have tried to communicate with costumer service over 8x’s and have to be helped in any way | 1 |
| 1640413275832852481 | @mrmusclebooty @offerup Hello, my name is Leo from Customer Support. Please send us an email at socialcare@offerup.com For certain issues, we like to resolve them via email for a safer transaction. | 1 |
| 1641216772308365314 | @BridgetteAreva2 @offerup The only interactions I've had are scammers! 😡 | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #offerup | 7 |
| #taylorswift | 2 |
| #taylorswifterastour | 2 |
| #digitaldealertampa2023 | 2 |
| #91872451 | 1 |
| #taylorswiftconcert | 1 |
| #erastour | 1 |
| #levispants | 1 |
| #offerupseller | 1 |
| #nintendoswitch | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @offerup | 102 |
| @offerupsupport | 16 |
| @lanaasanin | 4 |
| @1etgo_ | 4 |
| @bitchmeanswell | 3 |
| @letgo | 3 |
| @consumerwatchbw | 3 |
| @chetuinc | 2 |
| @targit | 2 |
| @cdkglobal | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
11
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ✅ | 4 | check_mark_button |
| 😂 | 2 | face_with_tears_of_joy |
| 😡 | 1 | enraged_face |
| 🧐 | 1 | face_with_monocle |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 🤦♂️ | 1 | man_facepalming |
| 🚚 | 1 | delivery_truck |
| 💌 | 1 | love_letter |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 6 |
| Symbols | 4 |
| People & Body | 1 |
| Travel & Places | 1 |