Tweets Analysis - Keyword: @NFLExtraPoints
Overview
Total number of tweets analysed
7
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
10 years
Summarization
Twitter users are expressing dissatisfaction with the NFL Extra Points credit card, calling for lower point requirements, the ability to use points plus cash for redemptions, and an app similar to what was offered by Barclays. One user pointed out that the value of points was decreased and their experience with customer service and online accessibility has declined under Comenity Bank's control. However, one user expressed excitement for the card's benefits.
Topic Modeling
- Points system and redemption process
- Decrease in value of points after switch to Comenity
- Difficulty in obtaining packages and increased points level
- Lack of app for NFL Visa card
- Poor customer service and overall decline in card experience
Emotional Analysis
The majority of these tweets express frustration and disappointment towards the NFL Extra Points credit card, with users complaining about decreased rewards value, difficulty redeeming points, and poor customer service. Some users also express nostalgia for the card's previous iteration under Barclays and a desire for greater accessibility through a mobile app. However, one tweet expresses gratitude and anticipation for upcoming opportunities.
Trend Analysis
- Complaints about the devaluation of reward points
- Requests for changes in reward redemption options
- Disappointment about difficulty in redeeming rewards
- Concerns about lack of mobile app for the NFLExtraPoints card
- Negative feedback about the customer service and overall experience with the card since Comenity took control
Types of Tweets
Number of Retweets
1
Percentage of total tweets
14%
Number of Original tweets
2
Percentage of total tweets
28%
Number of tweets that contain Mentions
7
Percentage of total tweets
100%
Number of tweets that were Replies
4
Percentage of total tweets
57%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
14%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 5 |
| Twitter for Android | 1 |
| Twitter Web App | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JJ__indy | nuance is hard | #COLTS 🏈 | #PACERS 🏀 |#HOOSIERS 🏀🏈 | #SCIENCE | #BlackLivesMatter | Grill Master of sorts 🦷 | 4,521 |
| BucsfanForeve | BritStick | World Traveler, Always up for New Adventure. Step out of your comfort zone. Take Chances. Live the Life You Imagined #Travel #BeHappy #GoBucs #GoBolts | 531 |
| c23v | Chad Vincent | Husband, Dad of two and PE Teacher. My boys and I write about our sports adventures https://t.co/8jywKtNC96 | 411 |
| Blackjack_red | ✭JACK✭ | I just joined this app for Cowboys info, what the hell happened? | 309 |
| suns816 | Greinke Run Support Fan Club President | Proud member of #ChiefsKingdom since 1990 Love Mizzou, Suns basketball, Royals baseball, and Blues hockey. Soccer sucks. 🎾 ⛳ 🏈 ⚾ 🏒 🏀 | 231 |
| Mave2124 | OneFlewOverDaFalconsNest | It's not a party, it's an intimate gathering | 83 |
| MCvDtnio3zQktGX | sophia | Like puppies, interested in swimming and traveling | 60 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JJ__indy | nuance is hard | #COLTS 🏈 | #PACERS 🏀 |#HOOSIERS 🏀🏈 | #SCIENCE | #BlackLivesMatter | Grill Master of sorts 🦷 | 1,673 |
| c23v | Chad Vincent | Husband, Dad of two and PE Teacher. My boys and I write about our sports adventures https://t.co/8jywKtNC96 | 1,630 |
| suns816 | Greinke Run Support Fan Club President | Proud member of #ChiefsKingdom since 1990 Love Mizzou, Suns basketball, Royals baseball, and Blues hockey. Soccer sucks. 🎾 ⛳ 🏈 ⚾ 🏒 🏀 | 957 |
| Mave2124 | OneFlewOverDaFalconsNest | It's not a party, it's an intimate gathering | 591 |
| Blackjack_red | ✭JACK✭ | I just joined this app for Cowboys info, what the hell happened? | 379 |
| BucsfanForeve | BritStick | World Traveler, Always up for New Adventure. Step out of your comfort zone. Take Chances. Live the Life You Imagined #Travel #BeHappy #GoBucs #GoBolts | 230 |
| MCvDtnio3zQktGX | sophia | Like puppies, interested in swimming and traveling | 185 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Blackjack_red | I just joined this app for Cowboys info, what the hell happened? | 1 |
| BucsfanForeve | World Traveler, Always up for New Adventure. Step out of your comfort zone. Take Chances. Live the Life You Imagined #Travel #BeHappy #GoBucs #GoBolts | 1 |
| JJ__indy | #COLTS 🏈 | #PACERS 🏀 |#HOOSIERS 🏀🏈 | #SCIENCE | #BlackLivesMatter | Grill Master of sorts 🦷 | 1 |
| MCvDtnio3zQktGX | Like puppies, interested in swimming and traveling | 1 |
| Mave2124 | It's not a party, it's an intimate gathering | 1 |
| c23v | Husband, Dad of two and PE Teacher. My boys and I write about our sports adventures https://t.co/8jywKtNC96 | 1 |
| suns816 | Proud member of #ChiefsKingdom since 1990 Love Mizzou, Suns basketball, Royals baseball, and Blues hockey. Soccer sucks. 🎾 ⛳ 🏈 ⚾ 🏒 🏀 | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641762093404680193 | @NFLExtraPoints @NFL 😒 couldn’t even get the Day 2 package and the points level increased too. 👎🏾 | 0 |
| 1640412408232411136 | @BucsfanForeve @NFLExtraPoints @NFL They cut the value of our points in half when they switched over too. They took about 2k in statement credit value from my account doing this. This card is terrible compared to what it used to be. | 0 |
| 1640404245282160640 | @NFLExtraPoints @NFL How about lowering the amount of pts required like they were with Barclays or Allowing Points+ Cash for redemptions like Barclays allowed! | 0 |
| 1639939321850392576 | Hey @NFLExtraPoints @askcomenity are you guys ever gonna have an app for your crappy NFL Visa card? Barclays had an app. I miss @Barclays | 0 |
| 1639636344312930307 | @NFLExtraPoints ever since Comenity gained control the customer service, online accessibility, and overall experience having this card has dramatically declined. Currently looking for a new cc. It's a shame because it used to be a breeze. | 0 |
| 1638587589694308353 | @NFLExtraPoints @ChrisNance9 @NFL Can’t wait! Thank you | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640404245282160640 | @NFLExtraPoints @NFL How about lowering the amount of pts required like they were with Barclays or Allowing Points+ Cash for redemptions like Barclays allowed! | 2 |
| 1640412408232411136 | @BucsfanForeve @NFLExtraPoints @NFL They cut the value of our points in half when they switched over too. They took about 2k in statement credit value from my account doing this. This card is terrible compared to what it used to be. | 1 |
| 1641762093404680193 | @NFLExtraPoints @NFL 😒 couldn’t even get the Day 2 package and the points level increased too. 👎🏾 | 0 |
| 1639939321850392576 | Hey @NFLExtraPoints @askcomenity are you guys ever gonna have an app for your crappy NFL Visa card? Barclays had an app. I miss @Barclays | 0 |
| 1639636344312930307 | @NFLExtraPoints ever since Comenity gained control the customer service, online accessibility, and overall experience having this card has dramatically declined. Currently looking for a new cc. It's a shame because it used to be a breeze. | 0 |
| 1638587589694308353 | @NFLExtraPoints @ChrisNance9 @NFL Can’t wait! Thank you | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #ad | 1 |
| #liveyourrewards | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @nflextrapoints | 7 |
| @nfl | 5 |
| @bucsfanforeve | 1 |
| @askcomenity | 1 |
| @barclays | 1 |
| @jjwatt | 1 |
| @_tjwatt | 1 |
| @chrisnance9 | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
42
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😒 | 1 | unamused_face |
| 👎🏾 | 1 | thumbs_down_medium-dark_skin_tone |
| ® | 1 | registered |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |
| People & Body | 1 |
| Symbols | 1 |