Tweets Analysis - Keyword: @myumbbank

Overview

Total number of tweets analysed

19

Earliest tweet was on

2023-02-09

Latest tweet was on

2023-02-16

Tweets covering

7 days

Average age of authors' accounts

7 years


Summarization

The tweets suggest that customers of the @myumbbank bank are dissatisfied with the bank's services, such as receiving and returning calls, charging extra fees for foreign transfers, and slow and miscalculated speed app and wallet transfers. They are calling on @thebankofghana to take action.

Topic Modeling

  1. Banking services and customer feedback (ex. rate, foreign transfer charge, speed app)
  2. Banking complaints (ex. won’t answer,charges,bank statement,wallet transfer, speed up)
  3. Bank customer dissatisfaction (ex. trash, scam, annoyed)
  4. Customer requests for help (ex. please help)
  5. Banking regulations (ex. Bank of Ghana, request for something to be done)

Emotional Analysis

The sentiment expressed in these tweets is overwhelmingly negative. The customers of @myumbbank are frustrated and annoyed with the services provided by the bank, citing issues with unanswered phone calls, high foreign transfer fees, lack of email responses to requests, and technical issues with their mobile app. The customers also express anger and disbelief at the poor services provided by @myumbbank.

Trend Analysis

  1. Poor customer service for @myumbbank
  2. Expensive charge for foreign currencies transfers
  3. Difficult to obtain a bank statement
  4. Incompetent speed app performance
  5. High interest rates

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

9

Percentage of total tweets

47%

Number of Original tweets

8

Percentage of total tweets

42%

Number of tweets that contain Mentions

19

Percentage of total tweets

100%

Number of tweets that were Replies

2

Percentage of total tweets

10%

Number of tweets that were Quotes

0

Percentage of total tweets

0%

Number of tweets that contain Hashtags

4

Percentage of total tweets

21%


Top 5 devices used to tweet

Source Count
Twitter for iPhone 13
Twitter for Android 6

What devices were used to tweet


Top 10 accounts with highest followers count

Username Name Bio Followers count
Augustmhern_ AUGUST gakpeys47@gmail.com 14,626
mixedbyroar Roar🎚️ Audio Mixing and Mastering Engineer| Manchester United| roarbeatsofficial@gmail.com | Mercedes AMG PETRONAS F1 Team 2,792
CompuGhanaLTD Compu Ghana LTD. Ghana's number 1 IT Retailer 2,458
limenz_jnr The Os || Chelsea FC💙 || Student Geologist⚒️|| 1,487
Khay_Fosu_Jnr Elon_Haaland_Jnr® Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm 865
Sir_Benneh sectre inner peace 812
EP_Africa Emergent Payments Ghana We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels 811
nanaoforigyawu N A N A O F O R I G Y A W U Kumasi Asante Kotoko SC, Manchester United & NPP-GH 197
Eyonam Esther Kutu - 45
DesmonNyarko Dessy - 7

Top 10 accounts with highest friends count

Username Name Bio Followers count
Augustmhern_ AUGUST gakpeys47@gmail.com 6,478
mixedbyroar Roar🎚️ Audio Mixing and Mastering Engineer| Manchester United| roarbeatsofficial@gmail.com | Mercedes AMG PETRONAS F1 Team 3,534
nanaoforigyawu N A N A O F O R I G Y A W U Kumasi Asante Kotoko SC, Manchester United & NPP-GH 2,026
Sir_Benneh sectre inner peace 1,794
limenz_jnr The Os || Chelsea FC💙 || Student Geologist⚒️|| 1,469
Khay_Fosu_Jnr Elon_Haaland_Jnr® Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm 776
Eyonam Esther Kutu - 280
CompuGhanaLTD Compu Ghana LTD. Ghana's number 1 IT Retailer 180
EP_Africa Emergent Payments Ghana We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels 158
DesmonNyarko Dessy - 39

Most active users

Username Bio Number of tweets
nanaoforigyawu Kumasi Asante Kotoko SC, Manchester United & NPP-GH 4
Augustmhern_ gakpeys47@gmail.com 3
Sir_Benneh inner peace 3
Eyonam - 2
Khay_Fosu_Jnr Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm 2
CompuGhanaLTD Ghana's number 1 IT Retailer 1
DesmonNyarko - 1
EP_Africa We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels 1
limenz_jnr || Chelsea FC💙 || Student Geologist⚒️|| 1
mixedbyroar Audio Mixing and Mastering Engineer| Manchester United| roarbeatsofficial@gmail.com | Mercedes AMG PETRONAS F1 Team 1

Tweets per day


Top 10 tweets with highest Retweet count

ID Text Retweet count
1624124353053851683 @myumbbank is very trash bank 1
1626320528242880513 Annoying calling @myumbbank and they won't answer mpo. 0
1626320246435971072 @myumbbank is scam!!! 0
1626319420992770050 @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. 0
1626240617884811264 @thebankofghana @myumbbank rate is 12.65 0
1625881268440207360 @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you charge customers 6gh per page for bank statementWHYYYYYY!!!!!!! 0
1624119585673707520 @myumbbank is trash walahi 0
1624085585571852303 @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw 0
1623992908977262594 @myumbbank your speed up has being messing up since last week please fix it ASAP! 0
1623737569702821888 @myumbbank please help. 0

Top 10 tweets with highest Like count

ID Text Like count
1626240617884811264 @thebankofghana @myumbbank rate is 12.65 3
1626320528242880513 Annoying calling @myumbbank and they won't answer mpo. 1
1624124353053851683 @myumbbank is very trash bank 1
1626320246435971072 @myumbbank is scam!!! 0
1626319420992770050 @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. 0
1625881268440207360 @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you charge customers 6gh per page for bank statementWHYYYYYY!!!!!!! 0
1624119585673707520 @myumbbank is trash walahi 0
1624085585571852303 @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw 0
1623992908977262594 @myumbbank your speed up has being messing up since last week please fix it ASAP! 0
1623737569702821888 @myumbbank please help. 0

Top 3 Languages Used In Tweets


Top 10 Hashtags used

Hashtag Count
#umb 1
#50plus1 1
#umbspeedapp 1
#speedstars 1
#teamumbperforming 1
#umbservingu 1

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@myumbbank 18
@thebankofghana 2
@myumbbankall 1
@compughanaltd 1
@augustmhern_ 1

Top 10 mentions

Wordcloud of Tweets