Tweets Analysis - Keyword: @MyTouchnGo
Overview
Total number of tweets analysed
173
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
9 years
Summarization
Consumers are expressing their dissatisfaction with the customer service and system issues with Touch 'n Go, a Malaysian prepaid reloadable card and e-wallet. They are criticizing their monopolization, lack of stock, high fees, and lack of online services. Consumers are also having issues with registering RFID tags, logging into their accounts, and adding values to their cards.
Topic Modeling
- MyTouchnGo company - stock, legality, monopoli
- ATM charges and fees
- Monopolizing and unfairness
- Customer service issues
- RFID tags and registering problems
Emotional Analysis
The emotions expressed in these tweets are mainly frustration, anger, and confusion. Many of the tweets are directed at MyTouchnGo, expressing frustration at the lack of stock, unfair practices, and difficulty with their services. Other tweets express confusion at their policies and the inability to resolve their issues. There is also a sense of anger at the company, with some people calling for a boycott or even the death of the company. Finally, there is a sense of helplessness, as many of the users are unable to solve their issues with MyTouchnGo.
Trend Analysis
- Poor customer service from TnGo
- Monopoly of TnGo
- Issues with RFID
- High fees charged for top-up
- Issues with the TnGo system
Types of Tweets
Number of Retweets
23
Percentage of total tweets
13%
Number of Original tweets
84
Percentage of total tweets
48%
Number of tweets that contain Mentions
173
Percentage of total tweets
100%
Number of tweets that were Replies
60
Percentage of total tweets
34%
Number of tweets that were Quotes
6
Percentage of total tweets
3%
Number of tweets that contain Hashtags
4
Percentage of total tweets
2%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 90 |
| Twitter for Android | 63 |
| Twitter Web App | 17 |
| Twitter for Mac | 1 |
| Dirty South Radio Online - Songs | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| dirtysouthradio | DirtySouthRadio | The #1 Rap Hip Hop #InternetAndMobileRadioStation Tune In At www.DSRM,us | 138,447 |
| MyTouchnGo | mytouchngo | Follow us on socials: FB: /MyTouchnGo IG: @mytouchngo Share your feedback and help make us better! https://t.co/Op3nhQpxej | 38,060 |
| eddydaud | ايدي بن داود Eddy Daud | 'What you know, you must know very well' - Eddy Daud | 9,219 |
| mrandmrsaidil | mrandmrsaidil | Malaysian youtuber! Fairy tale story of mrandmrsaidil's life. Watch on youtube! new video click here ▶️ https://t.co/kDR2L9T1LA | 9,049 |
| hanifmz | hanifmz | ☕ | Putéh | Penang & Shah Alam | Degree in Construction Management | UiTM SI & Shah Alam | Boss to be | Coffee Lover | Married 💍 | 4,589 |
| janggut34544893 | lanun laut | anak itik tokwi tersenyum | 4,491 |
| ameelms | A M E 🇲🇾 | Warehouse Clerk at @nolabelline. | 4,307 |
| nashrafeeg | Dr. Nash Rafeeq | Founding partner @ 4N Technologies, digital plumber, Techno-optimist, cat herder, #childfree 🇲🇻🇲🇾🇰🇷 | 2,621 |
| AzfarZA | Azfar Zainal Abidin 🪐🏴 | We should all strive to pay the minimum tax possible legally. Follows, likes, RTs are not necessarily endorsement. #MigranJugaManusia | 2,488 |
| taufiqhelios | トーフィケリオス 🇲🇾 | social media enthusiast | traveler | photographer | 2,470 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| dirtysouthradio | DirtySouthRadio | The #1 Rap Hip Hop #InternetAndMobileRadioStation Tune In At www.DSRM,us | 144,922 |
| eddydaud | ايدي بن داود Eddy Daud | 'What you know, you must know very well' - Eddy Daud | 9,141 |
| AzfarZA | Azfar Zainal Abidin 🪐🏴 | We should all strive to pay the minimum tax possible legally. Follows, likes, RTs are not necessarily endorsement. #MigranJugaManusia | 4,972 |
| mrandmrsaidil | mrandmrsaidil | Malaysian youtuber! Fairy tale story of mrandmrsaidil's life. Watch on youtube! new video click here ▶️ https://t.co/kDR2L9T1LA | 4,095 |
| hoadison1999 | Ho Yee Tatt Adison | Always Believe In Yourself !!!! | 23 | Male | 🇲🇾 | Love Trains and Bus | I love Foodies. | 3,026 |
| Erouliismail | HAZE IS COMING AGAIN!!! 😔☹️😭 | Like travelingHunting for healthy food & life style | 2,684 |
| nashrafeeg | Dr. Nash Rafeeq | Founding partner @ 4N Technologies, digital plumber, Techno-optimist, cat herder, #childfree 🇲🇻🇲🇾🇰🇷 | 2,294 |
| reviewstuffs | #ProRakyatBukanParti 🇵🇸🇲🇾🏴 | Malaysian. Loves ideas and learning. Stressed out. Hates hypocrites & injustice. Retweets memes & weird stuff. Allegiance to rakyat over politicians or parties. | 2,191 |
| KaiZakwan | Simon Riley | Aim for the heart Ramon | 1,478 |
| ncj2910 | a.d.i.l.a | Nice.Cute.Jelita | 1,290 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| hoadison1999 | Always Believe In Yourself !!!! | 23 | Male | 🇲🇾 | Love Trains and Bus | I love Foodies. | 6 |
| stickingoutmy | You know that kid who’s at the arcade, watching the demo but pressing buttons like he is playing? That’s how I’m handling adulthood so far. | 3 |
| hassanposts | If you can’t do great things, do small things in a great way. Fascinated by people, work and tech (In reverse order actually). I don't have Facebook and IG | 3 |
| anisabdghanii | not done josh dun | 3 |
| h4nizeeka | Don't wait for opportunity. Create it 💎 | 3 |
| aishzq | Solopreneur. #aishtradeworks | 3 |
| azk18888 | aespa🦋wjsn | 3 |
| wnazhar_ | ⓘ nah lolipop 🍭 | 2 |
| encikISWAN | | Hamba الله | Rakyat Marhaen | Bangsa 🏴☠️ | Warganegara 🇲🇾 | Sinovac➕️Pfizer | 8️⃣0️⃣an | Duda 💔 | Makan 💰 | Introvert | Diabetis II | Darah 🅾️➕️| | 2 |
| AbdullahK_00 | Tweet random things, rants and thoughts 💭 Typo is my friend | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1624391150374359040 | @fedtriyahya Selain caj ATM, benda paling patut diharamkan adalah caj tambah nilai @MyTouchnGo 50 sen.. Sangat mengarut. Kenapa tah nak sangat sembelih rakyat. Dah la lokasi tambah nilai percuma selalu 'offline' je. Menyusahkan!!! | 11 |
| 1625376875567779840 | Siapa kerja dengan @MyTouchnGo. Mohon pencerahan sikit! Kenapa baru topup pastu dia tolak 7 KALI DEKAT TEMPAT DAN MASA YANG SAMA? Padahal tak lalu pun. Senang eh cekau duit orang. https://t.co/CDJTUvh17P | 8 |
| 1627968719602216960 | @MyTouchnGo @ktm_berhad @anthonyloke help me to understand this, the train got delayed, i had to cancel my plans, AND I GOT CHARGED RM10 for that? For waiting? | 4 |
| 1627808611144728576 | YB Anthony Loke @anthonyloke Letih lah macam ni...Tak ada penyelesaian ka??@MyTouchnGo https://t.co/o0DwvzIcpd | 2 |
| 1625811664875696132 | @isusemasaviral @MyTouchnGo @anthonyloke is this legal 😳 | 2 |
| 1624997683860742145 | Sick. Tolonglah hapuskan monopoli melampau @MyTouchnGo ni @anwaribrahim dan yg terlibat dalam institusi pengangkutan negara. Kad yg fungsi macam bodoh ni pun org sanggup/terpaksa bayar mahal sbb boleh memudahkan urusan dorang (sbb tu je cara dia, takde option lain). https://t.co/I9Nn4LSHHl | 1 |
| 1626418116019511296 | @isusemasaviral @MyTouchnGo bodo, boleh terangkan tak kenapa kad keluaran dari company tngo tapi tngo sendiri takde stok?seller Coppi elok banyak stok pulak. | 1 |
| 1626409609346043906 | Bitch. @MyTouchnGo tell you boss to do this. Stop rfid. https://t.co/JGUYGoibuo | 1 |
| 1627509053147721729 | Assalam @MyTouchnGo macam mana nak selesaikan issue rfid kena suspend? Jangan suruh bagi bukti hantar gambar kereta, no plat etc pelancau tu semua. Just tell me how to resolve this issue | 1 |
| 1627574008018518016 | Apa yang duk baki kurang je RFID @MyTouchnGo ni? Ni RM37 dalam wallet duk buat apa? Bayar guna enhanced card elok pulak tolak dalam wallet. Tak habis habis bodoh lah tng ni https://t.co/RJMf05LMtC | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626418116019511296 | @isusemasaviral @MyTouchnGo bodo, boleh terangkan tak kenapa kad keluaran dari company tngo tapi tngo sendiri takde stok?seller Coppi elok banyak stok pulak. | 22 |
| 1625811664875696132 | @isusemasaviral @MyTouchnGo @anthonyloke is this legal 😳 | 21 |
| 1624391150374359040 | @fedtriyahya Selain caj ATM, benda paling patut diharamkan adalah caj tambah nilai @MyTouchnGo 50 sen.. Sangat mengarut. Kenapa tah nak sangat sembelih rakyat. Dah la lokasi tambah nilai percuma selalu 'offline' je. Menyusahkan!!! | 19 |
| 1625376875567779840 | Siapa kerja dengan @MyTouchnGo. Mohon pencerahan sikit! Kenapa baru topup pastu dia tolak 7 KALI DEKAT TEMPAT DAN MASA YANG SAMA? Padahal tak lalu pun. Senang eh cekau duit orang. https://t.co/CDJTUvh17P | 12 |
| 1626048284220596224 | @AlexNantaLinggi Hapuskan monopoli @MyTouchnGo | 6 |
| 1626492417481543681 | @isusemasaviral @PDRMsia hoarder barang terkawal. Sila pantau dan tutup akaun jualan dia. @MyTouchnGo @anwaribrahim @fahmi_fadzil this is unfair and it needs to be stop. | 6 |
| 1626484607842656256 | @Amirulsabri @isusemasaviral @MyTouchnGo Ntah staff ambil jual dpt untung rm30 satu kad apa teruk beno dia punya rules dlm company | 6 |
| 1624373652170096642 | Bodoh @MyTouchnGo mesin topup pun kena pakai cash je ke bodoh. Upgrade lah sikit nak monopoli pun jadi lah pndai. Ni tak kadang2 boleh cashless kadang2 tak BODOH | 3 |
| 1627509400087973889 | I already bought a new rfid tag but I can’t register it sebab the suspended rfid is still linked with the car plat number. I can’t terminate it or do anything. So tell me, how do i resolve this issue @MyTouchnGo | 3 |
| 1627619280522207232 | Hello @MyTouchnGo apa masalah korg ni sbnrnye. Kenapa nak menyusahkan orang reload kad korg. Ni kad NFC. Xleh reload sbb xlink device, nak link plak xleh. Call customer service kena sidai pastu xde solution. BODOH! https://t.co/Lr5OqjSKDl | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #everydaycarry | 1 |
| #phonestand | 1 |
| #magsafewallet | 1 |
| #scammer | 1 |
| #touchngo | 1 |
| #6034143 | 1 |
| #tng | 1 |
| #carousell | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @mytouchngo | 177 |
| @anthonyloke | 15 |
| @isusemasaviral | 8 |
| @anwaribrahim | 6 |
| @mymaybank | 5 |
| @kpdn_hq | 5 |
| @alexnantalinggi | 4 |
| @bnm_official | 4 |
| @fedtriyahya | 4 |
| @fahmi_fadzil | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
14
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🥲 | 6 | smiling_face_with_tear |
| 😳 | 2 | flushed_face |
| 😅 | 2 | grinning_face_with_sweat |
| 😂 | 2 | face_with_tears_of_joy |
| 🤣 | 2 | rolling_on_the_floor_laughing |
| 😤 | 2 | face_with_steam_from_nose |
| ✨ | 2 | sparkles |
| 👍 | 2 | thumbs_up |
| 😒 | 1 | unamused_face |
| 🤦🏽♂️ | 1 | man_facepalming_medium_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 18 |
| People & Body | 4 |
| Activities | 2 |
| Animals & Nature | 1 |