Tweets Analysis - Keyword: @myBankRakyat
Overview
Total number of tweets analysed
38
Earliest tweet was on
2023-02-21
Latest tweet was on
2023-03-02
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
Customers are experiencing issues logging in to the bank's website and app, and there are complaints about delayed transactions and accounts not updating. Some Xiaomi phone users cannot scan with the bank's camera and have to pay using photos saved in their gallery. The bank's system has been down for several hours, causing frustration and stress for customers. Some have reported that it took two hours for a transfer to go through. Customers are calling for a response from the bank.
Topic Modeling
- Technical issues with the @myBankRakyat website and apps, including login problems, system downtime, and errors with transactions and updates
- Requests for improvements to the @myBankRakyat apps, such as fixing camera scanning issues and implementing faster loading times
- Customer complaints and frustrations with @myBankRakyat's services, including delays in transfers and disruptions to financial transactions
- Mentions of specific products or services associated with @myBankRakyat, including Brownies by Dyla Roslan
- General discussions or inquiries about the @myBankRakyat brand
Emotional Analysis
Overall, the tweets express frustration, disappointment, annoyance, and stress towards the bank's online services. Customers are experiencing difficulties logging in, transferring funds, and accessing their accounts. Some customers are also complaining about the lack of updates on their account balance and the long loading times of the app and website. There is a sense of urgency in their tweets, as they are requesting immediate resolution to the problems they are facing.
Trend Analysis
- Bank Rakyat online banking system issues
- User complaints about inability to login or access accounts
- User reports of delays or issues with money transfers
- User suggestions for improvement of the online banking system, including fixing scanning issues and updating account information
- User frustration and stress due to the online banking system issues and lack of response from the bank
Types of Tweets
Number of Retweets
8
Percentage of total tweets
21%
Number of Original tweets
11
Percentage of total tweets
28%
Number of tweets that contain Mentions
38
Percentage of total tweets
100%
Number of tweets that were Replies
18
Percentage of total tweets
47%
Number of tweets that were Quotes
1
Percentage of total tweets
2%
Number of tweets that contain Hashtags
5
Percentage of total tweets
13%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 18 |
| Twitter for Android | 18 |
| Twitter Web App | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| KUSKOPMalaysia | Kem. Pembangunan Usahawan dan Koperasi (KUSKOP) | Government Official | 11,701 |
| yorchlight | iyraachii 🦋✨ slow busy | — for @trainee_a only ✨요치 LEO 상원 우찬 제임스 JJ 지훈 ✨🌸 fan account 👈🏻 | 1,322 |
| azrinsunbae | Azrin Ahmad | Apple enthusiasts 📱💻⌚️ CX30 here 🚗.Tweets are my own, RTs are not endorsements, and views are not those of my employer. | 1,089 |
| hashrizafran_ | Coslow | @Farhanaruslan_ 👰🏻♀️💍 | 909 |
| hariz_amirul94 | Hariz Amirul | Islamic Corporate Banker at Bank Kerjasama Rakyat Malaysia | 799 |
| wanhus_ | hazu | dilarang menjadi shibal disini | 778 |
| SNFH95 | SNF | - | 268 |
| muz_azzam | .saya Mus. | Jadilah seperti Merak! | 241 |
| RohanaR38627593 | Rohana Ana | 😊Assalamualaikum rakan tweeter👋🏼Menerima Tempahan Setiap Hari👇👇👇BrowniesBrownies TowerKek PisangKek MarbleKek ButterGubahan Orkid, Raga, Belon, | 226 |
| OfficialFareezN | frznrdn.exe | tweet. | 199 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| RohanaR38627593 | Rohana Ana | 😊Assalamualaikum rakan tweeter👋🏼Menerima Tempahan Setiap Hari👇👇👇BrowniesBrownies TowerKek PisangKek MarbleKek ButterGubahan Orkid, Raga, Belon, | 2,961 |
| hashrizafran_ | Coslow | @Farhanaruslan_ 👰🏻♀️💍 | 798 |
| hariz_amirul94 | Hariz Amirul | Islamic Corporate Banker at Bank Kerjasama Rakyat Malaysia | 761 |
| azrinsunbae | Azrin Ahmad | Apple enthusiasts 📱💻⌚️ CX30 here 🚗.Tweets are my own, RTs are not endorsements, and views are not those of my employer. | 631 |
| wanhus_ | hazu | dilarang menjadi shibal disini | 601 |
| azimyaakob74 | ازيم | اللهم اغفرلناذنوبنا ولاباءنا ولا ٔمهاتنا ّٔولأجدادناولجداتناولأقاربناولأساتذناولجميع المسلمين والمسلمات والمؤمنين والمؤمنات الأحياءمنھم والأموات. | 446 |
| OfficialFareezN | frznrdn.exe | tweet. | 388 |
| muz_azzam | .saya Mus. | Jadilah seperti Merak! | 349 |
| EpulChan97 | Shaiful Mazmee | #CR7𓃵 TRW Kelantan FC 🔴⚪️ #GKG | 265 |
| yorchlight | iyraachii 🦋✨ slow busy | — for @trainee_a only ✨요치 LEO 상원 우찬 제임스 JJ 지훈 ✨🌸 fan account 👈🏻 | 255 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| azimyaakob74 | اللهم اغفرلناذنوبنا ولاباءنا ولا ٔمهاتنا ّٔولأجدادناولجداتناولأقاربناولأساتذناولجميع المسلمين والمسلمات والمؤمنين والمؤمنات الأحياءمنھم والأموات. | 4 |
| rosssyposie | كسايڠن مد 💞 | 4 |
| EpulChan97 | #CR7𓃵 TRW Kelantan FC 🔴⚪️ #GKG | 3 |
| i_ainina | really...really...a simple person...;-) | 3 |
| RohanaR38627593 | 😊Assalamualaikum rakan tweeter👋🏼Menerima Tempahan Setiap Hari👇👇👇BrowniesBrownies TowerKek PisangKek MarbleKek ButterGubahan Orkid, Raga, Belon, | 2 |
| OfficialFareezN | tweet. | 2 |
| tak_bertuah | Ateis hanya lah beruk yg berpindah ke bandar. | 2 |
| miraasafian | 𝓵𝓸𝓿𝓮 𝔂𝓸𝓾𝓻𝓼𝓮𝓵𝓯 𝔀𝓱𝓮𝓷 𝓷𝓸𝓫𝓸𝓭𝔂 𝓭𝓸𝓮𝓼❤ | 2 |
| melloxw | bullshit | 1 |
| yorchlight | — for @trainee_a only ✨요치 LEO 상원 우찬 제임스 JJ 지훈 ✨🌸 fan account 👈🏻 | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1630511552720928769 | @myBankRakyat org tf duit ke acc kita tp tak masuk pun. dalam acc org tu dah tolak amount dia, tp dlm acc saya masih tak ada perubahan. duit tu mcm tak masuk sedangkan details semua betul 🫠 | 0 |
| 1630490574632673281 | @myBankRakyat iRakyat web elok je dpt login tp knpa account tak update amount? masih down ke? 🫨 | 0 |
| 1628772028101832707 | @myBankRakyat Brownies by Dyla Roslan https://t.co/Q6oUhReHrR | 0 |
| 1628772125501980672 | @myBankRakyat Cantik warna | 0 |
| 1628924766605148169 | @myBankRakyat hello I-Rakyat down nak berapa lama dah ni | 0 |
| 1628933341021110272 | @JaneFoster08 @myBankRakyat Ye do, tak boleh masuk jugak | 0 |
| 1628937117308166144 | @JaneFoster08 @myBankRakyat aih stress la macam ni | 0 |
| 1628942481739104257 | @myBankRakyat bila nak okayyy ni? | 0 |
| 1628943733814341633 | @myBankRakyat dari tadi login takdapat https://t.co/1FDergpr0S | 0 |
| 1628945806366756864 | @myBankRakyat https://t.co/9hwlnPm0yJ | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1628943733814341633 | @myBankRakyat dari tadi login takdapat https://t.co/1FDergpr0S | 2 |
| 1628772125501980672 | @myBankRakyat Cantik warna | 1 |
| 1629613217482944512 | @myBankRakyat Hi , i observed that banyak xiaomi phone user takboleh scan with our own camera and have to pay it thru photos yang save dalam gallery , can you fix that ? | 1 |
| 1628924766605148169 | @myBankRakyat hello I-Rakyat down nak berapa lama dah ni | 1 |
| 1628993246105055232 | @myBankRakyat @EpulChan97 Buto tinggi, punya dari pagi tak boleh buka dia kata tinggi. Lanchou | 1 |
| 1628951838799306753 | @myBankRakyat ni bukan kali pertama. Mmg dah bleh agak, stiap kali gaji, cnfrm online Bank Rakyat problem. Habis tergendala smua urusan | 1 |
| 1630511552720928769 | @myBankRakyat org tf duit ke acc kita tp tak masuk pun. dalam acc org tu dah tolak amount dia, tp dlm acc saya masih tak ada perubahan. duit tu mcm tak masuk sedangkan details semua betul 🫠 | 0 |
| 1628967536456003585 | @myBankRakyat bank rakyat sistem down ke?? nk bukak online transfer tak dpt | 0 |
| 1628772028101832707 | @myBankRakyat Brownies by Dyla Roslan https://t.co/Q6oUhReHrR | 0 |
| 1628933341021110272 | @JaneFoster08 @myBankRakyat Ye do, tak boleh masuk jugak | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #bankrakyat25 | 5 |
| #dkn2030 | 5 |
| #kuskop | 4 |
| #bangsausahawan | 4 |
| #bekerjabersamarakyat | 4 |
| #bankpilihananda | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @mybankrakyat | 38 |
| @rosssyposie | 3 |
| @epulchan97 | 2 |
| @janefoster08 | 2 |
| @lamanewon | 1 |
| @amanahikhtiar | 1 |
| @tekunasional | 1 |
| @udaholdingsbhd | 1 |
| @inskenofficial | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
15
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 4 | loudly_crying_face |
| 😡 | 2 | enraged_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 6 |