Tweets Analysis - Keyword: @merseyrail
Overview
Total number of tweets analysed
701
Earliest tweet was on
2023-03-17
Latest tweet was on
2023-03-26
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
The tweets cover various topics related to Merseyrail, a train operator in Liverpool, UK. They include positive feedback on new disabled-friendly trains with level boarding, pictures and updates on new and existing trains, a call for collaboration to lift bans for mobility scooters, complaints about delays and cancellations, and announcements about soccer game transportation. Some tweets express sadness over old trains being scrapped.
Topic Modeling
- Level boarding technology in Merseyrail trains and its benefits for disabled individuals
- Positive feedback and admiration for Merseyrail train service and its standards
- Updates on new trains and extensions to the Merseyrail train service
- Complaints and concerns regarding train delays, customer service, and fare pricing
- Community events and transportation services provided by Merseyrail for sporting events
Emotional Analysis
The emotions expressed in these tweets vary widely, with some expressing excitement and admiration for new technology and advancements in transportation, while others express frustration with customer service or disappointment over the retirement and scrapping of older trains. Some tweets also express appreciation for the accessibility and ease of use of the new trains for those with disabilities. Overall, the emotions expressed are mixed and depend on the individual's personal experience and perspective.
Trend Analysis
- Praise for the new LevelBoarding system on @merseyrail trains for disabled people and independent travel
- Advocacy for more investment in level boarding for trains and criticism of TOCs who don't invest
- Appreciation for @merseyrail's high standards and excellent service
- Updates on @merseyrail's new train arrivals, extensions and retirements
- Complaints and concerns about @merseyrail's timeliness, fares, and customer service
Types of Tweets
Number of Retweets
95
Percentage of total tweets
13%
Number of Original tweets
119
Percentage of total tweets
16%
Number of tweets that contain Mentions
701
Percentage of total tweets
100%
Number of tweets that were Replies
471
Percentage of total tweets
67%
Number of tweets that were Quotes
29
Percentage of total tweets
4%
Number of tweets that contain Hashtags
47
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 257 |
| Twitter for Android | 254 |
| Twitter Web App | 143 |
| Hootsuite Inc. | 25 |
| Twitter for iPad | 12 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LivEchonews | Liverpool Echo | The latest Liverpool news, sport, weather and events from the Liverpool Echo. We're also on Facebook https://t.co/CHIaZK8DMh… | 533,760 |
| AvantiWestCoast | Avanti West Coast | We run your West Coast Main Line. Here to help 24/7! | 82,324 |
| merseyrail | Merseyrail | Providing service information & advice 06:00–23:30 Mon to Sat & 10:00-18:00 Sun. Live service updates: https://t.co/tUxqW9F80E | 67,780 |
| LiamThorpECHO | Liam Thorp | Political Editor, Liverpool Echo. 2 x Regional Press Awards Specialist Writer of the Year. Craft IPA enthusiast. Not 6.2cm tall. Views my own. | 55,420 |
| EvertonBlueArmy | Everton Blue Army | Keeping you up to date with the latest Everton news and rumours! COYB! Evertonbluearmy1@gmail.com // @EFCBlueArmyy | 48,311 |
| Merseytravel | Merseytravel | This account is monitored 7am-8pm Mon-Fri & 8am-6pm Sat-Sun. Visit https://t.co/8o8MhcgZBz for the latest travel and transport information. | 33,657 |
| efc_fanservices | Everton Fan Services | Here to help. Mon-Thur 9am-5pm, Friday 9am-4pm, matchday hours vary. For all ticketing queries, call 0151 556 1878 Merchandise: @EvertonDirect. FAQs | 27,637 |
| Ataxia360 | Accessible Travel ❤️ | #Accessible #Travel In aid of @AtaxiaUK (+ @NAF_Ataxia @ataxiecanada @FEDAES @ataxienl @Ataxia_and_Me and more....) ❤️ | 24,005 |
| arrivanorthwest | Arriva North West | We’re here Mon-Fri 9am-5pm excl. bank holidays to answer your queries, provide you with live travel updates and share the latest Arriva news. See you on board! | 23,613 |
| Clinnick1 | Richard Clinnick | @railexpress Editor. Journalist. Norwich City season ticket holder. Views my own. Mental health supporter. Lover of Paris. Husband of an NHS #keyworker. | 20,748 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| mariechester999 | Marie Stone #FBPE #FBPA #FBTFP #takebackBritain💙 | #FBR. Free spirit. Love spending time with friends.Interests - reading, cinema, art & music. Love animals of all shapes & sizes. #TeamLH #JohnsonOut | 12,263 |
| larnswick | Larnswick 💙 🇪🇺 | Retired and desperately wanting a #GeneralElectionNow #FBPE Also over at https://t.co/dFg2I7wyt0 | 11,103 |
| TrueMetalNinja | The Metal Ninja | No DMs. Something is stirring #metal #rock #goth #alt #Gaming #Magazine #free #wrestling #thefuture | 8,615 |
| RuthRobinsonLon | Ruth Robinson | Thanks for sorting Brexit. Now could you pop round and tidy my bedroom 😴 | 7,694 |
| MurrayData | John Murray | Data Scientist & Visiting Professor @geodatascience. Talks about #opendata #AI #deeplearning #geospatial #GPU #HPC #kubernetes #datascience @ApacheArrow #Python | 7,157 |
| TheStopthecoup | 🇪🇺Shell @shelltherejoiner@mastodon.sdf.org | Firm Remainer. Bibliophile. Oenologist (well, trying to be!). Medievalist. Mainly just 'Mum'. | 6,224 |
| JuliaRampenMM | Julia Rampen | Media director @imix_uk. Prev @LivEchonews @NewStatesman,@MirrorMoney. Rambling Scot. More: https://t.co/DvQvfgdlBv | 5,392 |
| FormbyVillage | Sean Brady | Arts & Culture | Public Spaces | The Common Good | Sustainability | The Laudato Si Movement | Ecological Crisis | Pancreatic Cancer Survivor | 5,166 |
| AnthonyTeasdale | Anthony Teasdale | Editor of @UmbrellaMag and copywriter. DJ. Occasionally put records out. Into deep house, football, coats, history and crisps. Possessor of Scouse accent. LFC. | 5,020 |
| newdawn75 | sarah leadbetter | i have a guide dog Kiki now retired, Nellie my new Guide dog and Rosie, i volunteer and campaign for my local charities , | 5,001 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Merseytravel | This account is monitored 7am-8pm Mon-Fri & 8am-6pm Sat-Sun. Visit https://t.co/8o8MhcgZBz for the latest travel and transport information. | 26 |
| JerryHealy1 | - | 19 |
| TheMadMidlander | From Walsall originally now up north and a big tram enthusiast, Road nerd, Pokémon lover, and a bit of a weeb - Also on two spectrums: Asexual & ASD | 12 |
| LordOrk | Equality & Disability Rights Campaigner •Co-Chair Avanti Accessibility Panel •Member Northern Access User Group •Member Cumbria Better Connected @LevelBoarding | 12 |
| LiamThorpECHO | Political Editor, Liverpool Echo. 2 x Regional Press Awards Specialist Writer of the Year. Craft IPA enthusiast. Not 6.2cm tall. Views my own. | 10 |
| Andyw1986 | - | 10 |
| AKASDM | Usually ignored so mostly tweeting to myself in the wacky world that's Tory Britain. #dontbuythesun #abolishthemonarchy #nevervotetory #joinaunion #PCS #Cricket | 10 |
| pdfguru | Ferroequinologist, doing this and that, and also PDF | 9 |
| WezzRail | Railway worker, My opinions and views are my own, they do not reflect the opinions or views of my employer. | 9 |
| DavidPo22194359 | Engineer and Programme Director currently leading replacement of Merseyrail’s fleet. Husband, father and rugby fan. All views expressed here are my own | 9 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638896055675920386 | Wow. My first experience as a mobility scooter user of @LevelBoarding in UK New @merseyrail trains are absolutely fantastic transformative for disabled people enabling independent travel and safer for everyone @DavidPo22194359 has shown what’s possible https://t.co/ErsXgarZMw | 148 |
| 1639191243392442368 | @AlexandraRants @LevelBoarding @merseyrail @DavidPo22194359 Video clip of me pushing the button and getting off the new 777 - intelligent retractable gap filler senses platform edge Ramp free and independent travel is a game changer Any TOCs that don’t invest in level boarding in future aren’t listening to their customers. https://t.co/tQQM1mAUA0 | 37 |
| 1638491146304331776 | @merseyrail How will you resolve this? It is clearly an unfair & unjust attempt to profit further from a longstanding customer. https://t.co/lCQfy244f5 | 18 |
| 1638325547976601608 | If you’re travelling to Friday’s @Everton vs @LFC ladies derby game, Soccerbus will start running from @merseyrail Sandhills Stn at 17:30. @Merseytravel @EFC_FansForum @EvertonBlueArmy @MerPolEFC @ToffeesNews @efc_fanservices @efc_bluemile @TheEvertonEnd @bluekippercom https://t.co/WhTGCuh6AY | 14 |
| 1639175716406280193 | Have seen this cat hanging out at St Michael’s @merseyrail station recently Perhaps keen to continue the legacy of Paul Newman the Liverpool South Parkway legend https://t.co/pQLFJq5XTq https://t.co/CUDkSsNCzs | 12 |
| 1639399577542328321 | I give @merseyrail a tough time but this is wonderful - setting the standard 👏 👏 👏 https://t.co/lNExGCEoRh | 12 |
| 1639401785629573121 | @MayorJD @JuliewhittHall @My_Metro Dear @MayorJD please see me travelling on @merseyrail new 777 on my mobility scooter yesterday perfectly safely. Trains similar to 555s @My_Metro will get. Platform width irrelevant as no ramps required Please can we collaborate to lift the ban when the new trains are launched? https://t.co/LajT8CkIiE | 11 |
| 1638490564793434112 | Three more battery 777/1s for @merseyrail have arrived this morning& will be taken to Warrington this afternoon,then to Kirkdale. @DBCargoUK 66002 hauls 777142/144/146 through Shortlands. The battery units will be used on the new Headbolt Lane extension from summer.📷Brian Garvin https://t.co/EOTpeprJSF | 11 |
| 1638181169031413766 | If you’re travelling to Friday’s @Everton vs @LFC woman’s derby game, Soccerbus will start running from @merseyrail Sandhills Stn at 17:30. Merseytravel @EFC_FansForum @EvertonBlueArmy @MerPolEFC @ToffeesNews @efc_fanservices @efc_bluemile @TheEvertonEnd @bluekippercom https://t.co/RTneglcPQ7 | 10 |
| 1637728512646717441 | Farewell my summer love farwelllll, don’t turn around, cause you might see me cryyyyyy… 💔 @merseyrail https://t.co/aJyn1bV96w | 7 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638896055675920386 | Wow. My first experience as a mobility scooter user of @LevelBoarding in UK New @merseyrail trains are absolutely fantastic transformative for disabled people enabling independent travel and safer for everyone @DavidPo22194359 has shown what’s possible https://t.co/ErsXgarZMw | 870 |
| 1639191243392442368 | @AlexandraRants @LevelBoarding @merseyrail @DavidPo22194359 Video clip of me pushing the button and getting off the new 777 - intelligent retractable gap filler senses platform edge Ramp free and independent travel is a game changer Any TOCs that don’t invest in level boarding in future aren’t listening to their customers. https://t.co/tQQM1mAUA0 | 139 |
| 1639399577542328321 | I give @merseyrail a tough time but this is wonderful - setting the standard 👏 👏 👏 https://t.co/lNExGCEoRh | 133 |
| 1639175716406280193 | Have seen this cat hanging out at St Michael’s @merseyrail station recently Perhaps keen to continue the legacy of Paul Newman the Liverpool South Parkway legend https://t.co/pQLFJq5XTq https://t.co/CUDkSsNCzs | 108 |
| 1638490564793434112 | Three more battery 777/1s for @merseyrail have arrived this morning& will be taken to Warrington this afternoon,then to Kirkdale. @DBCargoUK 66002 hauls 777142/144/146 through Shortlands. The battery units will be used on the new Headbolt Lane extension from summer.📷Brian Garvin https://t.co/EOTpeprJSF | 108 |
| 1638573036608561152 | Seen some great & unusual stuff on the rails over time and this is up there with them! @railadventureen four 43s lead 6Q77 Willesden Up&Down Relief to Walton Old Jnc MSC Sidings . Amongst the barriers are three yellow submarines ( @merseyrail 777s) Rugeley Trent Valley 22.3.23 https://t.co/m2csfHuQHW | 77 |
| 1637728512646717441 | Farewell my summer love farwelllll, don’t turn around, cause you might see me cryyyyyy… 💔 @merseyrail https://t.co/aJyn1bV96w | 67 |
| 1637926505094299652 | I live in hope that @merseyrail might do this to one of the 507s/508s! https://t.co/VcnrsEL9Xq | 54 |
| 1639565277087125504 | Just caught my first ever new @merseyrail 777 First impressions: what a train! https://t.co/cJZuCrI6qM | 50 |
| 1638282578984685574 | 20142 "Sir John Betjeman" is seen leading 20189 as they approach Old Alder Lane, Winwick hauling 777016 & 777012 along with 43480 & 43468 bringing up the rear working 6Q77 14:22 Crewe C.S. to Kirkdale C.S. on the 5th March 2023. @merseyrail @FreightmasterUK https://t.co/vBuB4PmTxE | 47 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #class508 | 6 |
| #liverpool | 5 |
| #merseyside | 3 |
| #lcrtravelupdate | 3 |
| #merseytravel | 2 |
| #railmemorialday | 2 |
| #smalltalksaveslives | 2 |
| #wirral | 2 |
| #btp | 2 |
| #eurovision2023 | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @merseyrail | 724 |
| @davidpo22194359 | 107 |
| @levelboarding | 105 |
| @lordork | 101 |
| @merseytravel | 68 |
| @alexandrarants | 33 |
| @liamthorpecho | 32 |
| @lfc | 23 |
| @arrivanorthwest | 21 |
| @everton | 19 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
29
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 24 | face_with_tears_of_joy |
| 👍 | 11 | thumbs_up |
| ⚠️ | 11 | warning |
| 🤣 | 11 | rolling_on_the_floor_laughing |
| 👏 | 10 | clapping_hands |
| 💔 | 7 | broken_heart |
| 🚆 | 7 | train |
| ✨ | 6 | sparkles |
| 👀 | 5 | eyes |
| 😊 | 5 | smiling_face_with_smiling_eyes |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 87 |
| People & Body | 46 |
| Travel & Places | 25 |
| Symbols | 18 |
| Activities | 12 |
| Flags | 9 |
| Objects | 6 |
| Food & Drink | 1 |