Tweets Analysis - Keyword: @MercedesBenzUK
Overview
Total number of tweets analysed
76
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
6 years
Summarization
The tweets cover a range of issues related to Mercedes Benz UK, including customer service complaints, car faults, and waiting times on customer service phone lines. Some customers have had positive experiences with responses from dealerships, while others have had to wait for long periods of time to speak with customer service or have received inadequate responses to their requests. There are also several comments about Mercedes Benz cars, including their quality and design changes. One tweet expresses frustration with the company's roadside assistance team for not answering the phone during an emergency situation.
Topic Modeling
- Customer service issues with Mercedes-Benz UK
- Car breakdowns and roadside assistance
- Mercedes-Benz products and features
- Expressing enjoyment and appreciation for Mercedes-Benz
- Criticism of Mercedes-Benz quality
Emotional Analysis
The tweets express a range of emotions towards MercedesBenzUK, including frustration, disappointment, shock, appreciation, admiration, and anger. Some users are unhappy with the brand's customer service, citing long wait times and lack of care in response to their concerns. Others express admiration for the brand and its speedy vehicles. One user even expresses anger towards the brand's perceived decrease in quality. Overall, the emotions expressed in the tweets are reflective of the varied experiences and perceptions of MercedesBenzUK among its customers.
Trend Analysis
- Customer complaints and dissatisfaction with Mercedes-Benz UK's customer service
- Technical issues with Mercedes-Benz vehicles, particularly related to software updates and emissions systems
- Positive reviews and admiration for Mercedes-Benz vehicles and brand
- Long wait times and difficulty in contacting Mercedes-Benz customer service, particularly for roadside assistance
- Discussion of the quality and value of Mercedes-Benz vehicles
Types of Tweets
Number of Retweets
5
Percentage of total tweets
6%
Number of Original tweets
21
Percentage of total tweets
27%
Number of tweets that contain Mentions
76
Percentage of total tweets
100%
Number of tweets that were Replies
50
Percentage of total tweets
65%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
7
Percentage of total tweets
9%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 43 |
| Twitter for Android | 20 |
| Twitter Web App | 9 |
| Twitter for iPad | 1 |
| AdBlueNews | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| car_lease | Nationwide Vehicle Contracts | Nationwide Vehicle Contracts is one of the UK’s largest car leasing and van leasing providers, helping to arrange over 135,000 lease deals since 2002. | 5,707 |
| ahmed_baokbah | ahmed baokbah 🇸🇦🏎✈️ | Aviation ,🏎⚽️🏀Hala Madrid ,TeamLH, GSW , @mercedesF1arab writer , @menagrandprix content creator, don’t take my F1 jokes serious, half🇸🇦half🇲🇦 | 4,073 |
| Oa3Michael | Michael | Supporter of an indy Scotland, Palestinian state, united Ireland, Celtic F.C. Against WAR and capitalism. Let me die a young man's death. | 3,606 |
| mrdanlaws | Dan Laws | Investor & Director at Seed Investments Ltd, Former co-owner at Kelway (now CDW), Excitable NUFC Superfan | 2,596 |
| roroillustrator | Roro | Mostly Lewis propaganda. I see you stalking 👀 Moody illustrator. I draw things when bored. | 2,324 |
| SteveGrant67 | Steve Grant | Assistant Editor of The Countryman's Weekly. Also writes about cars, navies, food & travel. Rugby/cricket fan & Dad. All views my own etc... | 2,038 |
| MacL0ve | Eoin M N 🇮🇪🇪🇺🇺🇦 | Cyclist, pedestrian, driver, rugby coach, manager, father, husband, brother, son, uncle, nephew and friend to many. | 1,260 |
| 4343_6937 | ♥️ | #car #Love #Art #Culture #Fashion #Accessary #Car #Design #man fashion #underwear #swimsuit #jewelry #Model #architecture #interior | 1,252 |
| LSHAutoUK | LSH Auto | The World’s Largest Mercedes-Benz Retailer: Now in the UK! | 792 |
| InvisibleElf | Invisible Elf | - | 683 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Oa3Michael | Michael | Supporter of an indy Scotland, Palestinian state, united Ireland, Celtic F.C. Against WAR and capitalism. Let me die a young man's death. | 4,007 |
| ahmed_baokbah | ahmed baokbah 🇸🇦🏎✈️ | Aviation ,🏎⚽️🏀Hala Madrid ,TeamLH, GSW , @mercedesF1arab writer , @menagrandprix content creator, don’t take my F1 jokes serious, half🇸🇦half🇲🇦 | 3,868 |
| ShineAsOneTeam | Todd Healy Crawley🇺🇸🇮🇪🇺🇳🏔🌲🦆🦦🐻🦁🦅🦫🦊🦙 | #BeTheChange💪#RunningOnHope🏃♀️#BraveLikeGabe💚@SimonPagenaud🐶@JimmieJohnson⛷@RobertWickens🏎@RGrosjean🛩#OneTeam🌎#BeTheOne🐝🧠#ElectricFoundItsWildSide✨🛼 | 3,789 |
| car_lease | Nationwide Vehicle Contracts | Nationwide Vehicle Contracts is one of the UK’s largest car leasing and van leasing providers, helping to arrange over 135,000 lease deals since 2002. | 2,148 |
| boy_named_Stu | Stuart Locke | Life ain't easy.....🎼 | 2,140 |
| roroillustrator | Roro | Mostly Lewis propaganda. I see you stalking 👀 Moody illustrator. I draw things when bored. | 1,787 |
| MacL0ve | Eoin M N 🇮🇪🇪🇺🇺🇦 | Cyclist, pedestrian, driver, rugby coach, manager, father, husband, brother, son, uncle, nephew and friend to many. | 1,511 |
| InvisibleElf | Invisible Elf | - | 1,097 |
| SteveGrant67 | Steve Grant | Assistant Editor of The Countryman's Weekly. Also writes about cars, navies, food & travel. Rugby/cricket fan & Dad. All views my own etc... | 1,055 |
| extravelservice | Lee at ETS | Executive Travel Service, Chauffeur & VIP Executive Driver. Airport and Private Transfer, TV, Film, Studio Transport. Based in Cardiff, South Wales. CCFC! | 869 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| JohnMcaliece | John the genius | 10 |
| 9d869fqcfy | - | 7 |
| shona1269 | - | 5 |
| MickMac67 | I'm going to say soooo many funny things. Just you wait......one's coming soon. 🙄 | 4 |
| RACHELAppl28421 | - | 3 |
| Zigkhan23 | - | 3 |
| Farazsakur | Reliable Chauffeur Service In London | 3 |
| SwimJohn76 | Competitive Masters and Open Water Swimmer, mad Skier, slow Mountain Biker, Rangers Fan, and generally active person! Oh and I sell software for a living. | 2 |
| boba_peter | - | 2 |
| 1DhirenRaghvani | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639316794665058328 | @MercedesBenzUK absolutely shocked by the levels of customer service I have received from you since I bought this car. Since the diesel emissions scandal, you did a software update on my c class. Which has then caused the N0X sensor faults, which has led to an Adblue fault. | 1 |
| 1641833316385996802 | @MercedesBenzUK I have been on the phone and used the call facility in my car to get through to roadside assistance for over two hours.Nobody answers as they are all busy. This is shocking, even the complaints line are not answering. Days something about the product. | 0 |
| 1639317955396747278 | @MercedesBenzUK I am so beyond annoyed, I am looking at cars from your competitors now. That is how far away you have pushed me as a customer. | 0 |
| 1639338529569243166 | @MercedesBenzUK Thanks. I have emailed | 0 |
| 1639406362768687105 | @MercedesBenzUK outraged with lack of service - bought new car and being ignored!! | 0 |
| 1639440498610905088 | And warmer months 😂 @MercedesBenzUK https://t.co/KF79HcdLBQ | 0 |
| 1639603468045279234 | @MercedesBenzUK Will DM you now. Thank you! | 0 |
| 1639826105224818691 | @MMGMercedesBenz @beatts25 @AMGMossy78 @MrScottPiper @rickysbigdeal @MercedesBenzUK @IamMidget Tre Jenkins Mercedes Benz cup | 0 |
| 1639963741541236737 | @MercedesBenzUK I’ve got CLA AMG via Motability & very disappointed to hear that Merc have stopped Motability, it’s a real loss to the scheme, so please say that you’ll be restarting it once chip shortage is sorted. | 0 |
| 1639965663555928069 | @MercedesBenzUK I sent a DM yesterday but have heard nothing? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641405036683984896 | @SwimJohn76 @MercedesBenzUK Ditto (breakdown not the baby) … I’ve been waiting an hour also | 2 |
| 1640979973920915456 | @MercedesBenzUK Yes - CS ref CS-1-68980589896. I waited one month for a routine head office response which chose not to directly reference any of my emails, or respond to my questions on 1) no handover insurance, 2) Mercedes Me not fitted or 3) incorrect anti theft advice. Complete lack of care. | 1 |
| 1638498557521960967 | @LSHAutoUK @jayaay1960 @MercedesBenzUK Thanks for replying, much better than the Mercedes customer services email. Don’t think there’s much you can do as Mercedes Europe have called with no clue and suggesting we get the Insurer to write off the car. Can’t wait to hear their update next week! | 1 |
| 1638548125160972291 | @herminsche308 @MercedesAMG @MercedesBenz @MercedesBenz_DE @MercedesBenzUSA @MercedesBenzUK Please take me on your co-driver. Let me enjoy the joy brought by the speed and passion | 1 |
| 1638871615223001090 | @MercedesBenzUK Will do. I'll get an email over. Thanks for the response | 1 |
| 1639021547351318528 | @givenup1234 @MercedesBenzUK The insurance is even more as a chauffeur vehicle Warren but worth it! #hireandreward | 1 |
| 1639316794665058328 | @MercedesBenzUK absolutely shocked by the levels of customer service I have received from you since I bought this car. Since the diesel emissions scandal, you did a software update on my c class. Which has then caused the N0X sensor faults, which has led to an Adblue fault. | 1 |
| 1639603468045279234 | @MercedesBenzUK Will DM you now. Thank you! | 1 |
| 1641059302780674051 | @MercedesBenzUK how long are waiting times for phone calls to customer service? Been waiting over half an hour and not spoke to anyone!! | 1 |
| 1641133827501314050 | @south_coast_999 @VolvoTrucks @MercedesBenzUK @BrigadeMuseum @Connor_Curtis_ @ThamesValley999 Looks like @E44Blackwall , the old, as it was left and what could have been! | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #mercedes | 3 |
| #gtroadster | 2 |
| #progressiveluxury | 2 |
| #cheapshit | 1 |
| #supercarsfordad | 1 |
| #supercars | 1 |
| #supercarsofbirmingham | 1 |
| #mercedesamg | 1 |
| #amggt | 1 |
| #amggts | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @mercedesbenzuk | 78 |
| @mercedesamg | 8 |
| @mercedesbenz | 6 |
| @grizzessssi_ | 4 |
| @lewishamilton | 4 |
| @pumamotorsport | 4 |
| @team_lh | 4 |
| @volvotrucks | 3 |
| @connor_curtis_ | 3 |
| @thamesvalley999 | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
21
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😍 | 2 | smiling_face_with_heart-eyes |
| 🔥 | 1 | fire |
| 🖤 | 1 | black_heart |
| 💛 | 1 | yellow_heart |
| 💙 | 1 | blue_heart |
| 👌 | 1 | OK_hand |
| 😜 | 1 | winking_face_with_tongue |
| 😤 | 1 | face_with_steam_from_nose |
| 😂 | 1 | face_with_tears_of_joy |
| 👋 | 1 | waving_hand |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 9 |
| Objects | 3 |
| Travel & Places | 2 |
| People & Body | 2 |