MercedesBenzUK - Tweet Data Analysis
Tweets Analysis - Keyword: @MercedesBenzUK
Published April 9, 2023
Overview
Tweets covering
9 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
76
Average age of authors' accounts
6 years
Summarization
The tweets cover a range of issues related to Mercedes Benz UK, including customer service complaints, car faults, and waiting times on customer service phone lines. Some customers have had positive experiences with responses from dealerships, while others have had to wait for long periods of time to speak with customer service or have received inadequate responses to their requests. There are also several comments about Mercedes Benz cars, including their quality and design changes. One tweet expresses frustration with the company's roadside assistance team for not answering the phone during an emergency situation.
Topic Modeling
- Customer service issues with Mercedes-Benz UK
- Car breakdowns and roadside assistance
- Mercedes-Benz products and features
- Expressing enjoyment and appreciation for Mercedes-Benz
- Criticism of Mercedes-Benz quality
Emotional Analysis
The tweets express a range of emotions towards MercedesBenzUK, including frustration, disappointment, shock, appreciation, admiration, and anger. Some users are unhappy with the brand's customer service, citing long wait times and lack of care in response to their concerns. Others express admiration for the brand and its speedy vehicles. One user even expresses anger towards the brand's perceived decrease in quality. Overall, the emotions expressed in the tweets are reflective of the varied experiences and perceptions of MercedesBenzUK among its customers.
Trend Analysis
- Customer complaints and dissatisfaction with Mercedes-Benz UK's customer service
- Technical issues with Mercedes-Benz vehicles, particularly related to software updates and emissions systems
- Positive reviews and admiration for Mercedes-Benz vehicles and brand
- Long wait times and difficulty in contacting Mercedes-Benz customer service, particularly for roadside assistance
- Discussion of the quality and value of Mercedes-Benz vehicles
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
5
6% of total
Number of Original tweets
21
27% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
50
65% of total
Number of tweets that contain Hashtags
7
9% of total
Number of tweets that contain Mentions
76
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for iPhone | 43 |
| Twitter for Android | 20 |
| Twitter Web App | 9 |
| Twitter for iPad | 1 |
| AdBlueNews | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| car_lease | Nationwide Vehicle Contracts | Nationwide Vehicle Contracts is one of the UK’s largest car leasing and van leasing providers, helping to arrange over 135,000 lease deals since 2002. | 5,707 |
| ahmed_baokbah | ahmed baokbah 🇸🇦🏎✈️ | Aviation ,🏎⚽️🏀Hala Madrid ,TeamLH, GSW , @mercedesF1arab writer , @menagrandprix content creator, don’t take my F1 jokes serious, half🇸🇦half🇲🇦 | 4,073 |
| Oa3Michael | Michael | Supporter of an indy Scotland, Palestinian state, united Ireland, Celtic F.C. Against WAR and capitalism. Let me die a young man's death. | 3,606 |
| mrdanlaws | Dan Laws | Investor & Director at Seed Investments Ltd, Former co-owner at Kelway (now CDW), Excitable NUFC Superfan | 2,596 |
| roroillustrator | Roro | Mostly Lewis propaganda. I see you stalking 👀 Moody illustrator. I draw things when bored. | 2,324 |
| SteveGrant67 | Steve Grant | Assistant Editor of The Countryman's Weekly. Also writes about cars, navies, food & travel. Rugby/cricket fan & Dad. All views my own etc... | 2,038 |
| MacL0ve | Eoin M N 🇮🇪🇪🇺🇺🇦 | Cyclist, pedestrian, driver, rugby coach, manager, father, husband, brother, son, uncle, nephew and friend to many. | 1,260 |
| 4343_6937 | ♥️ | #car #Love #Art #Culture #Fashion #Accessary #Car #Design #man fashion #underwear #swimsuit #jewelry #Model #architecture #interior | 1,252 |
| LSHAutoUK | LSH Auto | The World’s Largest Mercedes-Benz Retailer: Now in the UK! | 792 |
| InvisibleElf | Invisible Elf | - | 683 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Oa3Michael | Michael | Supporter of an indy Scotland, Palestinian state, united Ireland, Celtic F.C. Against WAR and capitalism. Let me die a young man's death. | 4,007 |
| ahmed_baokbah | ahmed baokbah 🇸🇦🏎✈️ | Aviation ,🏎⚽️🏀Hala Madrid ,TeamLH, GSW , @mercedesF1arab writer , @menagrandprix content creator, don’t take my F1 jokes serious, half🇸🇦half🇲🇦 | 3,868 |
| ShineAsOneTeam | Todd Healy Crawley🇺🇸🇮🇪🇺🇳🏔🌲🦆🦦🐻🦁🦅🦫🦊🦙 | #BeTheChange💪#RunningOnHope🏃♀️#BraveLikeGabe💚@SimonPagenaud🐶@JimmieJohnson⛷@RobertWickens🏎@RGrosjean🛩#OneTeam🌎#BeTheOne🐝🧠#ElectricFoundItsWildSide✨🛼 | 3,789 |
| car_lease | Nationwide Vehicle Contracts | Nationwide Vehicle Contracts is one of the UK’s largest car leasing and van leasing providers, helping to arrange over 135,000 lease deals since 2002. | 2,148 |
| boy_named_Stu | Stuart Locke | Life ain't easy.....🎼 | 2,140 |
| roroillustrator | Roro | Mostly Lewis propaganda. I see you stalking 👀 Moody illustrator. I draw things when bored. | 1,787 |
| MacL0ve | Eoin M N 🇮🇪🇪🇺🇺🇦 | Cyclist, pedestrian, driver, rugby coach, manager, father, husband, brother, son, uncle, nephew and friend to many. | 1,511 |
| InvisibleElf | Invisible Elf | - | 1,097 |
| SteveGrant67 | Steve Grant | Assistant Editor of The Countryman's Weekly. Also writes about cars, navies, food & travel. Rugby/cricket fan & Dad. All views my own etc... | 1,055 |
| extravelservice | Lee at ETS | Executive Travel Service, Chauffeur & VIP Executive Driver. Airport and Private Transfer, TV, Film, Studio Transport. Based in Cardiff, South Wales. CCFC! | 869 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| JohnMcaliece | John the genius | 10 |
| 9d869fqcfy | - | 7 |
| shona1269 | - | 5 |
| MickMac67 | I'm going to say soooo many funny things. Just you wait......one's coming soon. 🙄 | 4 |
| RACHELAppl28421 | - | 3 |
| Zigkhan23 | - | 3 |
| Farazsakur | Reliable Chauffeur Service In London | 3 |
| SwimJohn76 | Competitive Masters and Open Water Swimmer, mad Skier, slow Mountain Biker, Rangers Fan, and generally active person! Oh and I sell software for a living. | 2 |
| boba_peter | - | 2 |
| 1DhirenRaghvani | - | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1639316794665058328 | @MercedesBenzUK absolutely shocked by the levels of customer service I have received from you since I bought this car. Since the diesel emissions scandal, you did a software update on … | 1 |
| 1641833316385996802 | @MercedesBenzUK I have been on the phone and used the call facility in my car to get through to roadside assistance for over two hours.Nobody answers as they are all … | 0 |
| 1639317955396747278 | @MercedesBenzUK I am so beyond annoyed, I am looking at cars from your competitors now. That is how far away you have pushed me as a customer. | 0 |
| 1639338529569243166 | @MercedesBenzUK Thanks. I have emailed | 0 |
| 1639406362768687105 | @MercedesBenzUK outraged with lack of service - bought new car and being ignored!! | 0 |
| 1639440498610905088 | And warmer months 😂 @MercedesBenzUK https://t.co/KF79HcdLBQ | 0 |
| 1639603468045279234 | @MercedesBenzUK Will DM you now. Thank you! | 0 |
| 1639826105224818691 | @MMGMercedesBenz @beatts25 @AMGMossy78 @MrScottPiper @rickysbigdeal @MercedesBenzUK @IamMidget Tre Jenkins Mercedes Benz cup | 0 |
| 1639963741541236737 | @MercedesBenzUK I’ve got CLA AMG via Motability & very disappointed to hear that Merc have stopped Motability, it’s a real loss to the scheme, so please say that you’ll be … | 0 |
| 1639965663555928069 | @MercedesBenzUK I sent a DM yesterday but have heard nothing? | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1641405036683984896 | @SwimJohn76 @MercedesBenzUK Ditto (breakdown not the baby) … I’ve been waiting an hour also | 2 |
| 1640979973920915456 | @MercedesBenzUK Yes - CS ref CS-1-68980589896. I waited one month for a routine head office response which chose not to directly reference any of my emails, or respond to my … | 1 |
| 1638498557521960967 | @LSHAutoUK @jayaay1960 @MercedesBenzUK Thanks for replying, much better than the Mercedes customer services email. Don’t think there’s much you can do as Mercedes Europe have called with no clue and … | 1 |
| 1638548125160972291 | @herminsche308 @MercedesAMG @MercedesBenz @MercedesBenz_DE @MercedesBenzUSA @MercedesBenzUK Please take me on your co-driver. Let me enjoy the joy brought by the speed and passion | 1 |
| 1638871615223001090 | @MercedesBenzUK Will do. I'll get an email over. Thanks for the response | 1 |
| 1639021547351318528 | @givenup1234 @MercedesBenzUK The insurance is even more as a chauffeur vehicle Warren but worth it! #hireandreward | 1 |
| 1639316794665058328 | @MercedesBenzUK absolutely shocked by the levels of customer service I have received from you since I bought this car. Since the diesel emissions scandal, you did a software update on … | 1 |
| 1639603468045279234 | @MercedesBenzUK Will DM you now. Thank you! | 1 |
| 1641059302780674051 | @MercedesBenzUK how long are waiting times for phone calls to customer service? Been waiting over half an hour and not spoke to anyone!! | 1 |
| 1641133827501314050 | @south_coast_999 @VolvoTrucks @MercedesBenzUK @BrigadeMuseum @Connor_Curtis_ @ThamesValley999 Looks like @E44Blackwall , the old, as it was left and what could have been! | 1 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #mercedes | 3 |
| #gtroadster | 2 |
| #progressiveluxury | 2 |
| #cheapshit | 1 |
| #supercarsfordad | 1 |
| #supercars | 1 |
| #supercarsofbirmingham | 1 |
| #mercedesamg | 1 |
| #amggt | 1 |
| #amggts | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @mercedesbenzuk | 78 |
| @mercedesamg | 8 |
| @mercedesbenz | 6 |
| @grizzessssi_ | 4 |
| @lewishamilton | 4 |
| @pumamotorsport | 4 |
| @team_lh | 4 |
| @volvotrucks | 3 |
| @connor_curtis_ | 3 |
| @thamesvalley999 | 3 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
21
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😍 | 2 | smiling_face_with_heart-eyes |
| 🔥 | 1 | fire |
| 🖤 | 1 | black_heart |
| 💛 | 1 | yellow_heart |
| 💙 | 1 | blue_heart |
| 👌 | 1 | OK_hand |
| 😜 | 1 | winking_face_with_tongue |
| 😤 | 1 | face_with_steam_from_nose |
| 😂 | 1 | face_with_tears_of_joy |
| 👋 | 1 | waving_hand |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 9 |
| Objects | 3 |
| Travel & Places | 2 |
| People & Body | 2 |
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