Tweets Analysis - Keyword: @Medallia
Overview
Total number of tweets analysed
38
Earliest tweet was on
2023-02-13
Latest tweet was on
2023-02-22
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
These tweets discuss customer experience related topics such as predictions, how to enhance patient experience, and the importance of monitoring and tracking customer experience. They additionally mention software leader @Medallia and numerous other companies in the customer experience and retail space. Finally, they discuss the importance of providing customers with multiple channels to contact a company quickly and effectively.
Topic Modeling
- Customer Experiences and Products of Motorcycle Racing
- Impact of Digital Transformation on Retail Industry
- Security, Engineering IT, and Product Teams
- Customer Support and Contribution
- Software Solutions to Improve Customer Experience
Emotional Analysis
The tweets express a range of emotions, from excitement and enthusiasm to admiration and appreciation. Many of the tweets express admiration and support for the companies and individuals mentioned, while others express excitement about upcoming events or projects. There is also a sense of optimism and hope in some of the tweets, as well as a desire to learn more about how to improve customer experience. Finally, there is a sense of humor in some of the tweets, with people making jokes and using emojis.
Trend Analysis
- Customer experience
- Fortune 100 companies
- Digital transformation
- Consumer loyalty
- Technology and software
Types of Tweets
Number of Retweets
5
Percentage of total tweets
13%
Number of Original tweets
13
Percentage of total tweets
34%
Number of tweets that contain Mentions
38
Percentage of total tweets
100%
Number of tweets that were Replies
20
Percentage of total tweets
52%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
13
Percentage of total tweets
34%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 11 |
| Twitter for iPhone | 9 |
| Twitter for Android | 9 |
| Hootsuite Inc. | 2 |
| Metricool | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| McWill99 | Jeremy McWilliams | EX MGP rider, KTM development rider, “Life is either a daring adventure or nothing” Helen Keller (1880-1968).Still spending most of my time on the circuit! | 48,569 |
| G2dotcom | G2 | Where you go for software.🏆 Best Software 2023 Awards are LIVE 🏆 | 33,140 |
| MotoAmerica | MotoAmerica | Welcome to the official Twitter account of the MotoAmerica Championship, home of the Medallia Superbike Series. #MotoAmerica 🏍💨 | 27,885 |
| hitconsultant | HIT Consultant Media | A leading source of healthcare technologynews, analysis and insights for healthcareexecutives, physicians and providers. | 20,144 |
| MarTechSeries | MarTech Series | MarTech Series covers the Marketing Technology (#MarTech) industry through editorial insights, trends & benchmarks. | 13,429 |
| AurelieCoudouel | Aurélie Coudouel | #CM attachiante & à l'affût. Respire/Mange/Aime #Veille #SocialMedia #SocialTV #eReputation #eMarketing. Twitteuse compulsive droguée aux #TVShows.#SeriesAddict | 11,048 |
| SofaRacer | SofaRacer | Fastest man ever on both 2 and 4 seat sofas. World level race-tactician/shouter at TV. Never known to miss a braking point or apex. Carbon Fibre Remote. | 9,939 |
| Mark_Up_ | Mark Up | Strumenti per il #marketing e il #retail | 8,453 |
| HRDailyAdvisor | HR Daily Advisor | Tips, news & advice on #HumanResources #HR #Leadership #EmployeeEngagement #Diversity #Learning #RecruitingDaily e-mails: https://t.co/aT5KKSGpXg | 8,451 |
| adrianswinscoe | Adrian Swinscoe | Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer | 8,051 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| G2dotcom | G2 | Where you go for software.🏆 Best Software 2023 Awards are LIVE 🏆 | 20,232 |
| hitconsultant | HIT Consultant Media | A leading source of healthcare technologynews, analysis and insights for healthcareexecutives, physicians and providers. | 5,687 |
| Ectobass | M. Czechowski | Sickness can take the mind, where minds can't usually go. St. Dymphna hear our prayers and carry them quickly to our Lord. | 4,988 |
| MarTechSeries | MarTech Series | MarTech Series covers the Marketing Technology (#MarTech) industry through editorial insights, trends & benchmarks. | 4,172 |
| HRDailyAdvisor | HR Daily Advisor | Tips, news & advice on #HumanResources #HR #Leadership #EmployeeEngagement #Diversity #Learning #RecruitingDaily e-mails: https://t.co/aT5KKSGpXg | 3,161 |
| mpolicastro | Matthew Policastro | Father, Husband, and Group Vice President, West Coast at Business Wire | 2,928 |
| adrianswinscoe | Adrian Swinscoe | Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer | 2,489 |
| Mark_Up_ | Mark Up | Strumenti per il #marketing e il #retail | 2,169 |
| Asociacion_DEC | Asociación DEC | DEC promueve el desarrollo e implementación de las mejores prácticas en #ExperienciadeCliente #CX y #ExperienciadeEmpleado #EX | 1,097 |
| TJD1986 | Thomas John Dockerill | British Superbikes,Darts,Formula One,MotoGP, World Superbikes. | 1,044 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Asociacion_DEC | DEC promueve el desarrollo e implementación de las mejores prácticas en #ExperienciadeCliente #CX y #ExperienciadeEmpleado #EX | 4 |
| hartman39 | U of A Wildcat Alum, CX @ Medallia, Husband, father^3 , younger & older brother, friend, athlete. opinions are my own | 2 |
| MarTechSeries | MarTech Series covers the Marketing Technology (#MarTech) industry through editorial insights, trends & benchmarks. | 2 |
| McWill99 | EX MGP rider, KTM development rider, “Life is either a daring adventure or nothing” Helen Keller (1880-1968).Still spending most of my time on the circuit! | 2 |
| YourGooglesear1 | - | 2 |
| ResultsCX | We design, build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow. | 1 |
| mpolicastro | Father, Husband, and Group Vice President, West Coast at Business Wire | 1 |
| livefreemoto | New England motovlogger | photographer. Ridinng a 2013 Yamaha FZ8 | 1 |
| ianham68 | If sitting on yer arse was an Olympic event, I would be a gold medalist of epic proportions 🏅🏅🏅 | 1 |
| hitconsultant | A leading source of healthcare technologynews, analysis and insights for healthcareexecutives, physicians and providers. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625182016651116552 | 7 Customer experience related predictions for 2023 https://t.co/1XNsuW92N7 Thanks for contributing go out to @cheddarpay @antavo @be_authenticx @dialpad @Relayit @asapp @csg_i @Calabrio @Medallia @Puzzelsolutions @acquia @G2dotcom @CallMiner https://t.co/w0TzULN7fv | 1 |
| 1628070024178020371 | .@Medallia has launched a new platform - Medallia Experience Orchestration (MXO) - to help companies utilize insights gathered from multiple channels and personalize their offer based on customers' preferenceshttps://t.co/ozwyp4yk8q#cx #ai #experienceorchestration | 0 |
| 1626655291642155014 | @McWill99 @indianmotocycle @OHaraRacing @alpinestars @idcustom @MissionFoodsUS @PartsUnlimited1 @DragSpecialties @SSCycle @Medallia @MotoAmerica Awesome | 0 |
| 1625260956400984064 | @MotoAmerica @Medallia @westby_racing https://t.co/aW3Vl3CdqS | 0 |
| 1625486214026481668 | @github Drives Innovation with @Medallia Experience Cloud https://t.co/WGovCOn61u #martech #marketing #Technology #GitHub | 0 |
| 1625513318407348225 | La trasformazione digitale applicata al #retail non solo ha permesso di concretizzare l’#omnicanalità, ma ha trasformato brand e retailer in “macchine relazionali”.Approfondiamo l'approccio di @Medallia , player leader nel settore: https://t.co/OL0vE934Is | 0 |
| 1625516495374540800 | Organizations offering poor customer support risk losing 65% of their consumers to competitors, according to @Medallia.Request a free, no-obligation social media analysis to identify opportunities for improvement: https://t.co/q6uhSRd4WZ#SocialMediaMonitoring #CX #ResultsCX https://t.co/kzYe5jNZQ5 | 0 |
| 1625948526197805068 | @Medallia Exec Shares How Healthcare Organizations Can Enhance Patient Experience & Trust During the Winter Surge https://t.co/wHqEPj7kOl #patientexperience #hitsm #digitalhealth #hospital | 0 |
| 1625988408446255104 | Geoff Kershner, #CSO at @Medallia has 25 years of experience leading security, product, engineering, IT teams, and more in Fortune 100 companies through small startups. 💫 https://t.co/1PikiliiX0 | 0 |
| 1626190224878448643 | @MotoAmerica @Medallia @westby_racing 🤣🤣🔥🔥 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626692807070044168 | @McWill99 @indianmotocycle @OHaraRacing @alpinestars @idcustom @MissionFoodsUS @PartsUnlimited1 @DragSpecialties @SSCycle @Medallia @MotoAmerica Did they run out of the right colour to finish the Leathers properly, or is that how they’re supposed to look? | 15 |
| 1625182016651116552 | 7 Customer experience related predictions for 2023 https://t.co/1XNsuW92N7 Thanks for contributing go out to @cheddarpay @antavo @be_authenticx @dialpad @Relayit @asapp @csg_i @Calabrio @Medallia @Puzzelsolutions @acquia @G2dotcom @CallMiner https://t.co/w0TzULN7fv | 4 |
| 1626659212666314753 | @ianham68 @indianmotocycle @OHaraRacing @alpinestars @idcustom @MissionFoodsUS @PartsUnlimited1 @DragSpecialties @SSCycle @Medallia @MotoAmerica Very special indeed. | 3 |
| 1626659111671586829 | @TJD1986 @indianmotocycle @OHaraRacing @alpinestars @idcustom @MissionFoodsUS @PartsUnlimited1 @DragSpecialties @SSCycle @Medallia @MotoAmerica They are!! | 2 |
| 1626709902520631296 | @McWill99 @indianmotocycle @OHaraRacing @alpinestars @idcustom @MissionFoodsUS @PartsUnlimited1 @DragSpecialties @SSCycle @Medallia @MotoAmerica Living the dream, don't stop 👍 | 2 |
| 1625988408446255104 | Geoff Kershner, #CSO at @Medallia has 25 years of experience leading security, product, engineering, IT teams, and more in Fortune 100 companies through small startups. 💫 https://t.co/1PikiliiX0 | 2 |
| 1625513318407348225 | La trasformazione digitale applicata al #retail non solo ha permesso di concretizzare l’#omnicanalità, ma ha trasformato brand e retailer in “macchine relazionali”.Approfondiamo l'approccio di @Medallia , player leader nel settore: https://t.co/OL0vE934Is | 1 |
| 1626700490514870275 | @McWill99 @indianmotocycle @OHaraRacing @alpinestars @idcustom @MissionFoodsUS @PartsUnlimited1 @DragSpecialties @SSCycle @Medallia @MotoAmerica Brilliant best of luck. See u in Wisconsin | 1 |
| 1626692737935319041 | .@SchneiderNA améliore la satisfaction de ses clients aux côtés de @Medallia https://t.co/CeCyu4tgIY via @Relationcltmag | 1 |
| 1626683880584495105 | @McWill99 @indianmotocycle @OHaraRacing @alpinestars @idcustom @MissionFoodsUS @PartsUnlimited1 @DragSpecialties @SSCycle @Medallia @MotoAmerica That's awesome Jezza 👌 | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #cx | 5 |
| #martech | 2 |
| #marketing | 2 |
| #technology | 2 |
| #customerservice | 2 |
| #software | 2 |
| #cxm | 2 |
| #ai | 1 |
| #experienceorchestration | 1 |
| #medallia | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @medallia | 40 |
| @motoamerica | 16 |
| @indianmotocycle | 13 |
| @ohararacing | 13 |
| @alpinestars | 13 |
| @idcustom | 13 |
| @missionfoodsus | 13 |
| @partsunlimited1 | 13 |
| @dragspecialties | 13 |
| @sscycle | 13 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
60
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🧵 | 2 | thread |
| 🗨 | 2 | left_speech_bubble |
| 🤣 | 2 | rolling_on_the_floor_laughing |
| 🔥 | 2 | fire |
| 📢 | 1 | loudspeaker |
| 😳 | 1 | flushed_face |
| 😁 | 1 | beaming_face_with_smiling_eyes |
| 👍🏼 | 1 | thumbs_up_medium-light_skin_tone |
| 👍 | 1 | thumbs_up |
| 👌 | 1 | OK_hand |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 7 |
| People & Body | 6 |
| Objects | 5 |
| Activities | 2 |
| Travel & Places | 2 |
| Symbols | 1 |