Tweets Analysis - Keyword: @ManCityHelp
Overview
Total number of tweets analysed
965
Earliest tweet was on
2023-03-17
Latest tweet was on
2023-03-25
Tweets covering
8 days
Average age of authors' accounts
7 years
Summarization
Twitter users are expressing frustration about ticketing issues, website problems, and lack of communication from Manchester City's customer service team. Some fans are also questioning the club's decision to spend money on players rather than improving their website, and others are commenting on the high prices of tickets. Several people report having difficulties purchasing tickets and accessing them on their mobile devices. Some fans are also concerned about the club's lack of transparency regarding ticket release dates and general information.
Topic Modeling
- Issues with ticketing and website technology
- Frustration with ticket availability and pricing
- Inquiries about ticket release dates
- Memory and nostalgia surrounding past matches and events
- General complaints and concerns about ticketing processes
Emotional Analysis
The tweets express frustration, disappointment and annoyance towards Manchester City Football Club and their ticketing system. There are multiple complaints about the difficulty of obtaining tickets, the website malfunctions and the pricing of tickets. Some fans also express confusion and concern about the availability of tickets for upcoming games. Some tweets also contain humorous or sarcastic tones.
Trend Analysis
- Complaints about difficulties obtaining tickets and website issues
- Requests for information on upcoming matches and ticket sales
- Criticism of ticket prices
- Nostalgic references to past games and players
- Personal experiences and interactions with Manchester City's customer service account
Types of Tweets
Number of Retweets
39
Percentage of total tweets
4%
Number of Original tweets
175
Percentage of total tweets
18%
Number of tweets that contain Mentions
965
Percentage of total tweets
100%
Number of tweets that were Replies
749
Percentage of total tweets
77%
Number of tweets that were Quotes
17
Percentage of total tweets
1%
Number of tweets that contain Hashtags
17
Percentage of total tweets
1%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 525 |
| Twitter for Android | 302 |
| Twitter Web App | 118 |
| Twitter for iPad | 13 |
| Hootsuite Inc. | 6 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MCRMetrolink | Manchester Metrolink 🚊 | Official Metrolink service updates direct from the control room. This account is monitored 7am-8pm Monday-Friday & 8am-8pm Saturday-Sunday. | 82,010 |
| AOArena | AO Arena | One of the world’s busiest live entertainment venues in the heart of city centre Manchester. #YourArena since 1995 | 81,611 |
| ManCityHelp | Man City Fan Support | Official account for the @ManCity Fan Support team. We're open 9am-5pm, Monday to Friday | 9am-KO on Matchdays 👉 https://t.co/Acmbdfeyqm | 74,014 |
| OfficialTfGM | Transport for Greater Manchester 🚲🚶🏾♀️ | The voice of Transport for Greater Manchester. This account is monitored 7am-8pm Mon-Fri & 8am-8pm Sat-Sun. Follow @MCRMetrolink for Metrolink services updates. | 66,432 |
| MCFC_EDS_ACAD | MCFCReserves&Academy | This Unofficial Twitter Site is set up to send up to date/time info on Manchester City EDS(Papa John's - U21s & UYL) & academy teams & live match info updates. | 14,287 |
| K4Owen | Karen Owen 🌹 🐝 🦈 SOCIALIST | MCFC mad,originally Mancunian & passionate Socialist lifelong TU member/rep - vegetarian & avid bread baker, choose love ❤ wildlife gazer ✌ | 13,743 |
| jdm_designs | jonathan meare | I invented the beach towel clip Made in the UK & sold all over the world You can buy directly from our website shop page I also post pictures of my adventures | 7,821 |
| MCWFC_OSC | MCWFC OFFICIAL SUPPORTERS CLUB | #MANCHESTERISBLUE WE'LL SEE THINGS THEY'LL NEVER SEE #ORIGINALBIGGESTBEST Insta @mcwfc_osc 🐝🏳️🌈 🇺🇦 | 7,691 |
| Iucyann | lucy 🖤 | twenty one | manchester city st holder | @luceprivtv | 7,470 |
| nikitafrench | Nikita | - | 7,272 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| K4Owen | Karen Owen 🌹 🐝 🦈 SOCIALIST | MCFC mad,originally Mancunian & passionate Socialist lifelong TU member/rep - vegetarian & avid bread baker, choose love ❤ wildlife gazer ✌ | 11,752 |
| jdm_designs | jonathan meare | I invented the beach towel clip Made in the UK & sold all over the world You can buy directly from our website shop page I also post pictures of my adventures | 8,599 |
| nikitafrench | Nikita | - | 5,022 |
| johncmcfc | jc | one love man city 💙👕👍🏆 | 5,001 |
| MANCITY31 | 🏆David Mark Smith🏆 | One life One love One CITY. and my 2 wonderful Sons.Season Ticket holder Block 137. | 4,999 |
| HamnettPhil | Miles Platting Supporters Club....mcfc | In the above picture, one million folk turn out in 1934 to see City return with the FA Cup | 4,047 |
| bimblelass | Bimblelass - #SaveOurNHS #NotMovingOn | loves - my family & my dogs; Earth Lover, Tree Hugger, Reiki Master. Crone. MSW in @NHS. RMN for 31 yrs. @PeaceandJustice. @StopTheWar. @MCFC. | 3,724 |
| birrell29 | SHANE | MANCHESTER CITY ⚽️ first season 88/89 🍌 season ticket holder front row SSL3, clothes, trainers /// occasional cold 🍺 | 3,677 |
| SpinningPl8tes | SP | One Ring to rule them all | 3,638 |
| pdderrr | Peadar | - | 3,418 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| TruthWarriorDay | 🩵BoxCleverArmy🩵 Rebel Squad🩵 Real Guvnors🩵 BigSy🩵 The People's Poet🩵 Freedom Fighter🩵 Lover not a Hater🩵 Revolution is the only solution🩵 | 35 |
| Griffin3Robert | - | 25 |
| Levykoslosky99 | MCFC 💙| Ukrainian Mancunian based in Belfast 🇮🇪 | 🏳️🌈 | QUB ❤️ | Previous account suspended | 20 |
| DavMCFC | 17 | MCFC | 16 |
| Ticketmancity | Place to buy/sell Man City tickets. FV only. Tickets are not sold over DMs. Just tweeted out, first reply gets em👍 not sold to blank accounts/protected tweets. | 13 |
| Garythegreat43 | Lancashire 👦 lad man 👨 city fan💙💙💙 plus marathon runner | 12 |
| RhysMCFC_ | Running is changing my life | 9 |
| bluemoonm11 | - | 9 |
| Bbrown07020 | - | 8 |
| MynhardtMatthew | - | 7 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638236433340067847 | FOOTBALL SHIRTS: A bit of a long shot here...In May I'm taking a team out to Romania to run a short football camp for Gypsy Roma and Ukrainian young people. I'm looking for 22 or so football shirts to fit young people aged 10-16. Can you help? @ManCity @ManCityHelp #ukraine https://t.co/mW4MsxntYr | 2 |
| 1637756191324471299 | @ManCityHelp @ManCity If @ManUtd are advocates of the evil WEF shouldn't @ManCity be opposing it? Because for the last 3 years the club have been covertly supporting it. Here's a whole load of TRUTH https://t.co/ni6lsMWk4S Ignorance isn't bliss if billions of people are going to die is it 🤷🏼♂️ | 1 |
| 1636794591343935488 | 🚗 Travelling in the city centre tomorrow evening? ❗ With planned rail strikes, Tom Grennan at @AOArena and @ManCityHelp at the Etihad to boot, the north side of the Inner Ring Road will be busier than usual. Find out more about your travel options 👉 https://t.co/sNqS8OcsAV. https://t.co/rFatl92vWf | 1 |
| 1638487457057341445 | @ManCityHelp Hi transferred my Liverpool tickets to a member of my family. They’ve gone from my wallet (season card) but he hasn’t received them? Transferred a few days ago and nothing. Help! | 1 |
| 1637773531801874433 | @Griffin3Robert @ManCityHelp @ManCity @premierleague As for the chemtrails start with aluminium, barium, stratum, mercury and I don't want to harp on about HAARP but many Nations have the ability to manipulate the weather. Blocking out the sun will have devastating effects on the crops and food supply as well as making people sick https://t.co/3apexyWaQF | 1 |
| 1637854896572579840 | ***CHARITY RAFFLE to WIN MANCHESTER CITY SIGNED FIRST TEAM SHIRT 22-23** CERTIFICATE OF AUTHENTICITY INCLUDED** Tickets cost £5.00 per entry. £10.00 for 3 entries. No limit on amount of times entered. Raffle closes midnight Sunday 26th 2023 @ManCityHelp https://t.co/5CVuu2etr8 https://t.co/CzR81Quy80 | 1 |
| 1637489109529755649 | @IlgoldiDhorasoo @ManCityHelp porcoddio hai taggato il support ahahahahahahah | 1 |
| 1637061599570665476 | 🏆@ManCityHelp face @BurnleyOfficial at the Etihad today at 5.45pm #EmiratesFACup 🎤 With a gig at the Arena and a large number of visiting fans, add extra time to journeys via Oldham Rd, Rochdale Rd and the Inner Ring Rd from 4pm to 8.30pm. More info: https://t.co/sNqS8OcsAV. https://t.co/a2PQHIFXah | 1 |
| 1636669485846257665 | @amhay70 @ManCity @ManCityHelp Pleassssssse @ManCity @ManCityHelp a junior cityzen, we apply every week 💙 | 1 |
| 1637742242965118976 | @ManCityHelp Good morning Chloe @ManCityHelp will @ManCity be stepping up anytime soon to fight against the genocide agenda of the WEF controlled Governments. They're planning another lockdown that'll kill more people. Hope y'all like this song https://t.co/kPZd53E6fw https://t.co/Fwgp7ocM5D | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639243728001851401 | @ManCityHelp Funny ya don't get ppl moaning about games like this. It's always the Liverpools, united or Everton aways they start whinging about "ticket points are rubbish, i cant get anywhere near a ticket" but they don't wanna do the hard yards for these games | 64 |
| 1638860054244782082 | @ManCityHelp Any chance we don't buy any players this summer and just spend the £ on some tech guys to make us a working website? I'm sure we'd all be fine with that | 30 |
| 1639306195486769153 | @benanderton04 @ManCityHelp £45 | 19 |
| 1637789725355376642 | @ManCityHelp "Soon" asin today? This week? Next week? 🤷♂️ most pointless update ever. | 8 |
| 1639295354913816577 | @ManCityHelp when are wembley tickets coming out?? | 6 |
| 1637061599570665476 | 🏆@ManCityHelp face @BurnleyOfficial at the Etihad today at 5.45pm #EmiratesFACup 🎤 With a gig at the Arena and a large number of visiting fans, add extra time to journeys via Oldham Rd, Rochdale Rd and the Inner Ring Rd from 4pm to 8.30pm. More info: https://t.co/sNqS8OcsAV. https://t.co/a2PQHIFXah | 6 |
| 1639240608572387329 | @ManCityHelp General admission. I have City Zens membership and i couldn’t get a ticket. | 5 |
| 1638854529306226689 | @ManCityHelp Ticketing website not working again, same issue as when buying Burnley tickets. Wait in the queue for half an hour, think you're getting in and then it kicks you out and errors 😑 | 5 |
| 1637756470916796417 | @ManCityHelp Morning Chloe, can you ask Steve Lomas why he played the ball into the corner when City needed a goal to avoid relegation in 1996? | 4 |
| 1639309599655206912 | @ManCityHelp £62?! Bayern fans btw ↓ https://t.co/FB54nZoEom | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #emiratesfacup | 4 |
| #mancity | 2 |
| #mcfc | 2 |
| #ukraine | 2 |
| #jadelkatongo | 1 |
| #footballjersey | 1 |
| #mancityhelp | 1 |
| #mcibym | 1 |
| #dontbeaglobetard | 1 |
| #clownworld | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @mancityhelp | 987 |
| @mancity | 91 |
| @premierleague | 50 |
| @griffin3robert | 30 |
| @truthwarriorday | 29 |
| @ticketmancity | 21 |
| @brandon21871 | 19 |
| @levykoslosky99 | 17 |
| @scimandan | 17 |
| @neiltyson | 17 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
22
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 27 | face_with_tears_of_joy |
| 🤣 | 19 | rolling_on_the_floor_laughing |
| 💙 | 15 | blue_heart |
| 👍 | 12 | thumbs_up |
| 🚨 | 7 | police_car_light |
| 😭 | 7 | loudly_crying_face |
| 😡 | 7 | enraged_face |
| 🙏 | 6 | folded_hands |
| 🙄 | 5 | face_with_rolling_eyes |
| ⬇ | 5 | down_arrow |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 118 |
| People & Body | 54 |
| Activities | 15 |
| Symbols | 14 |
| Travel & Places | 13 |
| Objects | 6 |
| Flags | 1 |