Tweets Analysis - Keyword: @makemytripcare
Overview
Total number of tweets analysed
2,256
Earliest tweet was on
2023-02-09
Latest tweet was on
2023-02-19
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
This set of tweets discusses a range of customer service issues with MakeMyTrip, including delays in response times, lack of refunds, and bad experiences with hotels. Many of the tweets ask MakeMyTrip to improve their customer service and accountability, and some also request help from other related organizations.
Topic Modeling
- Awful experiences with MakeMyTrip customer service
- Delay and lack of response to customer queries
- UAE visa experiences
- Refund issues
- Horrible hotel experiences
Emotional Analysis
The tweets express a range of emotions from frustration to anger to disappointment. Many of the tweets are directed at @makemytripcare and @DeepKalraMMT, expressing frustration with the lack of response from customer service, difficulty in getting a refund, and poor experiences with hotels booked through the website. There is also a sense of resignation and helplessness, as people have to resort to social media to get their issues resolved. Finally, some of the tweets express a sense of satisfaction and gratitude for the resolution of their issues.
Trend Analysis
- Poor customer service from MakeMyTrip
- No response from helplines
- Issues with refunds
- Delay in handling customer requests
- Concerns about quality of MakeMyTrip's services
Types of Tweets
Number of Retweets
111
Percentage of total tweets
4%
Number of Original tweets
854
Percentage of total tweets
37%
Number of tweets that contain Mentions
2,256
Percentage of total tweets
100%
Number of tweets that were Replies
1,249
Percentage of total tweets
55%
Number of tweets that were Quotes
46
Percentage of total tweets
2%
Number of tweets that contain Hashtags
192
Percentage of total tweets
8%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 1007 |
| Twitter Web App | 634 |
| Twitter for iPhone | 571 |
| OneDirect Suite - P | 41 |
| Twitter bot first | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| nishkumar1977 | Nishant Kumar | Live life one day at a time!! 😀 In pursuit of happiness, almost there! On a mission to make investors Atmanirbhar! | 120,161 |
| baxiabhishek | Abhishek Baxi | Technology Journalist | Digital Consultant ✍️ @MorningContext | @Mint_Lounge | @TheMornStandard | @NewIndianXpress 💬 Founder/Editor: @ThePodcastHub | 46,374 |
| makemytripcare | MakeMyTrip Care | ✨Creating Magical Journeys For You ✨ Visit My Trips on our app for any concern regarding your booking, or DM us with your booking/query ID 😊 | 37,254 |
| RelianceGenIn | Reliance General | One of India’s leading general insurance companies offering bouquet of products like Motor, Health, Travel & Home Insurance. Company is operational since 2000 | 24,139 |
| imjytk | सलोनी | Kya karoge itna sab kuch jaan kar Bas itna jaan lo NURSERY mai FIRST aayi thi..... 😘 tweets👉❤️ | 20,435 |
| BandBajaateRaho | Band Bajaate Raho (BBR) | Amplifying Consumers Voice. Mission: Most powerful community of consumers to support each other in real-time. https://t.co/EDXVWV1n5o(Sunday = Holiday) | 19,238 |
| priyaadivarekar | Priya Adivarekar | Creative Director: Diary of a Dancebee - Entertainment & Lifestyle | Digital Creator | Voice Actress - 🇮🇳 Voice of #Shuri #CruzRamirez & more | Sai Bhakt ✨ | 16,106 |
| Meghna_venture | Meghna | Owner/founder https://t.co/9GEVkRdmK4 👩💻 Owner @dateabrand Fashion, beauty & lifestyle International Multivendor Online store | 8,437 |
| pj77in | Pankaj Jain | India's oldest Fact Checker (2015) | Founder - https://t.co/jxziVuSK8j | TEDx Speaker | Fighting for a better country | Fortunately, I still have Common Sense. | 8,162 |
| ranikhet | Rajiv Seth | - | 6,103 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| makemytripcare | MakeMyTrip Care | ✨Creating Magical Journeys For You ✨ Visit My Trips on our app for any concern regarding your booking, or DM us with your booking/query ID 😊 | 6,551 |
| Bhaavaatma | Bhaavaatmaatmani | न ही लक्ष्मी कुलक्रमज्जता, न ही भूषणों उल्लेखितोपि वा। खड्गेन आक्रम्य भुंजीत:, वीर भोग्या वसुंधरा।। | 5,791 |
| ranikhet | Rajiv Seth | - | 5,493 |
| marciasgreen | Marcia S Newman | Stock Market, Legal, Political, Lifestyle and Personal News Tweets/Retweet/Likes are not advice or recommendations | 4,992 |
| DineshTribal | बेबाक़ | सांसों का रुक जाना ही मौत नहीं,हर वह इंसान मरा हुआ है,जिसमे गलत को गलत कहने की हिम्मत नहीं | 4,918 |
| rojajimmy | HARDEEP SINGH DANG | Web3, FinTech, Crypto, Tech, Social Media & Android enthusiast. Ambassador @Hootsuite. 20 Feb 2016 = ❤️ | 4,756 |
| AMmarketing_NL | Anna M. | Freelance Digital Marketer & Consultant, travel addict, workaholic and a coffee-lover. Genius is the ability to put into effect what is on your mind -F. | 3,884 |
| SBhadkha | सवाई जांगिड़ 🚩TPN🚩 | PROUD TO BE HINDU 🚩🚩 | 3,750 |
| NARAYANBABLANI | Narayan Bablani | writer, social worker, Sindhiyat fan, love india , social media , Vishwa Hindu Parishad Vice President. Founder President, Sindhi Heritage Foundation 🕉🙏 | 3,537 |
| ajith_0787 | പാറശാല പാച്ചന് | ഭൂലോക ചെറ്റ/ മുഴുകുടിയന്/// //ആഭാസന് / ജോലി - വാറ്റ് / Excise കാരുടെ പൊന്നോമന പുത്രന് | 3,398 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| RakshaShree4 | - | 288 |
| Arjunsi55623111 | - | 65 |
| makemytripcare | ✨Creating Magical Journeys For You ✨ Visit My Trips on our app for any concern regarding your booking, or DM us with your booking/query ID 😊 | 41 |
| Piyush39694789 | - | 32 |
| twittarsingh | Recruitment Consultant | IT Engineer By Education, Consultative Sales By Choice | AIESEC Alum | Food, Travel & Sports Enthusiast | Views Expressed Are Personal. | 19 |
| sudh_ultimate | sarcasm and humor are my driving forces. | 19 |
| differentuday | - | 15 |
| Priyank32787978 | - | 15 |
| AdiBhardwaj002 | - | 12 |
| panther_lemon | - | 12 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626117957087817728 | @makemytripcare @makemytrip need to book Kerala holiday | 6 |
| 1625407955385614336 | Pathetic service from @makemytrip @makemytripcare Moreover they pretend to help without any resolution and claim they tried everything to help. They are quick to charge customers but extremely notorious to refund or no refund at all. @BandBajaateRaho #shameonmakemytrip https://t.co/D9GdXqrYL8 | 5 |
| 1624262924939452416 | @rohitvaarma @makemytrip @DeepKalraMMT FYI, I hate tagging you here but can’t see bad press for @makemytrip @makemytripcare where I spent a few years as an employee. | 5 |
| 1625437020465283072 | @sudh_ultimate @makemytrip @makemytripcare @BandBajaateRaho Legal is the only language these big companies understand. They will make us run after them for our money but will never give it that easily Initiate immediate legal action against them with the help of @getmyrefundin so that you get your money back from these frauds | 3 |
| 1624263425131163649 | @ShreeshKaushik @makemytrip @DeepKalraMMT @makemytripcare I was forced to tweet as I did not get response to my mails and it’s almost impossible to reach customer support team. I do understand your emotions. | 3 |
| 1625588665195069440 | Still waiting its been more than 16 days and they promised they will investigate my case and will fix it ASAP. Calling CS team Waited in the line for than 20 mins and no response,Worst Service @makemytrip @makemytripcare @BandBajaateRaho @AapkiAwaaz_RK @DeepKalraMMT @Tripadvisor | 3 |
| 1624083939563560963 | Don't use MakeMyTrip for cab booking they will not refund your money @makemytripcare @MakeMyTripTech @makemytrip | 3 |
| 1623732238411251712 | I asked @makemytrip @makemytripcare to cancel a couple of my flights and they cancelled all of them. By mistake ofcourse. Trying to reach them since an hour but automated response not letting me speak to a human ! Please reach out to me. This is urgent. | 2 |
| 1625805992385732609 | @makemytripcare @makemytrip @makemytripcare It took 3 days for MMM to reach out that too after raising concerns here. They override vendor policy to make profits and now they say we abide by our policy to not refund. @makemytrip you scooped customer money at first place. @BandBajaateRaho | 2 |
| 1624360339960897537 | @makemytrip @makemytripcare it's been since 3 days .. Fake commitment and fraud buisness @jagograhakjago @airindiain https://t.co/cb3Hs8erBQ | 2 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1624263425131163649 | @ShreeshKaushik @makemytrip @DeepKalraMMT @makemytripcare I was forced to tweet as I did not get response to my mails and it’s almost impossible to reach customer support team. I do understand your emotions. | 64 |
| 1624262924939452416 | @rohitvaarma @makemytrip @DeepKalraMMT FYI, I hate tagging you here but can’t see bad press for @makemytrip @makemytripcare where I spent a few years as an employee. | 43 |
| 1624277206766845953 | @rohitvaarma @ShreeshKaushik @makemytrip @DeepKalraMMT @makemytripcare It is a recent phenomenon that most helplines do not respond till you put it on social media. I have experienced in with among others @Icicidirectcare recently. Still waiting for email response from headqualityservice. Will opt for twitter by Monday fir redressal. | 16 |
| 1624083939563560963 | Don't use MakeMyTrip for cab booking they will not refund your money @makemytripcare @MakeMyTripTech @makemytrip | 9 |
| 1624333307868479491 | @VK_RAMACHANDRAN @rohitvaarma @ShreeshKaushik @makemytrip @DeepKalraMMT @makemytripcare @Icicidirectcare I have experienced this with @Icicidirectcare Worst behavior. Common People shouldnt open account with @ICICIBank They don't respond to any of your queries. If you visit branch they make you sit 8 hours and tell to come tomorrow. Next day same. Social media/cust care no response. | 8 |
| 1624236234901188610 | @japanisikka_ @broutray @makemytrip @makemytripcare I have. I get a standard response and nothing else | 5 |
| 1625749438118633472 | Finally I got my full refund. Thank you @makemytripcare for taking my issue seriously & taking very quick action on it . Hope we will meet again on your website for booking 😀. @makemytrip https://t.co/69cqd9N1cg | 5 |
| 1624689735125045249 | 10/n: We hope that by sharing our story, we can prevent others from going through the same experience and encourage @makemytripcare to improve their customer service and accountability. | 5 |
| 1625162151148257282 | Booked the hotel with #MMT @makemytrip , horrible experience. Reported to customer care via @Instagram but in return I got SORRRRRRRYYYYYYYYYYYYYYYY. @makemytripcare 🤨 | 5 |
| 1624689739059326976 | 11/n: We request everyone to share this thread and request the authorities to take note and extend help towards the same. @PMOIndia @JM_Scindia @DeepKalraMMT @makemytripcare @MoCA_GoI @jagograhakjago @MCA21India @rohitvaarma @BefittingFacts | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #alpsresortdalhousie | 56 |
| #dalhousie | 56 |
| #nevertravelhimachal | 56 |
| #makemytrip | 43 |
| #mmt | 20 |
| #fraud | 10 |
| #shameonmakemytrip | 9 |
| #makemytripfraud | 6 |
| #scam | 4 |
| #pathetic | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @makemytripcare | 2387 |
| @makemytrip | 974 |
| @rajesh_magow | 344 |
| @rbi | 289 |
| @againstscams | 285 |
| @consumerreports | 285 |
| @cybercellindia | 283 |
| @airindiain | 262 |
| @deepkalrammt | 106 |
| @jagograhakjago | 77 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
2
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙏 | 7 | folded_hands |
| 😂 | 7 | face_with_tears_of_joy |
| 👍 | 3 | thumbs_up |
| 🤣 | 3 | rolling_on_the_floor_laughing |
| 🥺 | 3 | pleading_face |
| 👏🏻 | 3 | clapping_hands_light_skin_tone |
| 😊 | 2 | smiling_face_with_smiling_eyes |
| 👏 | 2 | clapping_hands |
| 🙏🏻 | 2 | folded_hands_light_skin_tone |
| 😍 | 2 | smiling_face_with_heart-eyes |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 33 |
| People & Body | 19 |
| Symbols | 2 |
| Travel & Places | 1 |
| Activities | 1 |