Tweets Analysis - Keyword: @Lencare_In
Overview
Total number of tweets analysed
20
Earliest tweet was on
2023-03-19
Latest tweet was on
2023-03-25
Tweets covering
5 days
Average age of authors' accounts
7 years
Summarization
Multiple users expressed their disappointment with @Lenovocustomersupport and their experiences with customer service. Some tweets mention issues with battery backup, unresponsiveness to office purchases and repairs of damaged laptops, and delayed service. Users also mention difficulties with booting devices and not receiving necessary certificates. There is a request for help and resolution from @Lencare_In and @Lenovo.
Topic Modeling
- Lenovo Customer Support
- Issues with Lenovo Products
- Lenovo Warranty
- Lenovo Service Centers
- Lenovo Device Damage/Repair
Emotional Analysis
The tweets express frustration, disappointment, and anger towards Lenovo's customer service and technical support. Users mention issues with battery replacement, warranty coverage, device repair, and delayed responses from Lenovo representatives. Several tweets use negative descriptors such as "worst customer service," "very poor customer service," and "automated updates," indicating a lack of satisfaction with Lenovo's services. Overall, the emotions expressed in these tweets are negative and indicate a negative customer experience with Lenovo's products and services.
Trend Analysis
- Unsatisfactory warranty and repair services
- Delay and poor customer service
- Issues with battery backup and device functionality
- Lack of response from Lenovo support team
- Questions about legal actions and seeking help with service issues
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
4
Percentage of total tweets
20%
Number of tweets that contain Mentions
20
Percentage of total tweets
100%
Number of tweets that were Replies
16
Percentage of total tweets
80%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 10 |
| Twitter Web App | 8 |
| Twitter for iPhone | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TeroMoisio | Tero ©️ ™ 𓃒 | Ensimmäisen polven etätyöläinen | 357 |
| 2nd_name_of_law | silver.shades_gouri | 💐 हिंदुस्तानी💐 फालतुओं को दूर रहने की सलाह...💐 | 100 |
| danishwanish | danish usmani | Passionate about empowering and inspiring others to reach their full potential. Founder, Leader, Startup Enthusiast. | 95 |
| jairaj_br | Jai Raj 🇮🇳 | Work with Hero MotoCorp Ltd | 88 |
| AzharIqbalWarr4 | AZHAR IQBAL اظہر اقبال وڑائچ🇵🇰🇴🇲🇸🇦🇹🇷🏏💚 | #PROUDPAKISTANI | 46 |
| rkvism | Rohan Kumar Verma | - | 12 |
| ravi923615 | RK | - | 3 |
| AmanSha4213 | Aman Sharma | - | 0 |
| therajesha | Rajesh Agarwal | - | 0 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TeroMoisio | Tero ©️ ™ 𓃒 | Ensimmäisen polven etätyöläinen | 608 |
| AzharIqbalWarr4 | AZHAR IQBAL اظہر اقبال وڑائچ🇵🇰🇴🇲🇸🇦🇹🇷🏏💚 | #PROUDPAKISTANI | 497 |
| danishwanish | danish usmani | Passionate about empowering and inspiring others to reach their full potential. Founder, Leader, Startup Enthusiast. | 289 |
| 2nd_name_of_law | silver.shades_gouri | 💐 हिंदुस्तानी💐 फालतुओं को दूर रहने की सलाह...💐 | 144 |
| AmanSha4213 | Aman Sharma | - | 75 |
| therajesha | Rajesh Agarwal | - | 34 |
| rkvism | Rohan Kumar Verma | - | 28 |
| ravi923615 | RK | - | 22 |
| jairaj_br | Jai Raj 🇮🇳 | Work with Hero MotoCorp Ltd | 20 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| therajesha | - | 5 |
| TeroMoisio | Ensimmäisen polven etätyöläinen | 4 |
| AzharIqbalWarr4 | #PROUDPAKISTANI | 3 |
| 2nd_name_of_law | 💐 हिंदुस्तानी💐 फालतुओं को दूर रहने की सलाह...💐 | 2 |
| AmanSha4213 | - | 2 |
| danishwanish | Passionate about empowering and inspiring others to reach their full potential. Founder, Leader, Startup Enthusiast. | 1 |
| jairaj_br | Work with Hero MotoCorp Ltd | 1 |
| ravi923615 | - | 1 |
| rkvism | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639572495387750401 | @Lencare_In If you know another method tell me | 0 |
| 1639521390054330368 | @Lencare_In I was hardset format device from inside | 0 |
| 1637711503842222080 | @Lencare_In we have been trying to contact ind_premier@lenovo.com for office use purchases made last year and haven't heard back in a week. Please help !! Total 45 devices were bought and most have issues. | 0 |
| 1637862550133174273 | @Lenovo You are not moving helping hand... @Lencare_In @Lenovo_in | 0 |
| 1638129537807417345 | @Lencare_In @Lencare_In I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. The issue is not yet resolved despite assurances time and again. Pls help Reference: Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638129624797331457 | @Lencare_In @Lencare_In I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. The issue is not yet resolved despite assurances time and again. Pls help Reference: Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638129868129857536 | @Lencare_In @Lencare_In Everyday I'm facing trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. The issue is not yet resolved despite assurances time and again. Pls help Reference: Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638130110732685312 | @Lencare_In @Lencare_In I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. Worst Customer Service. The issue is not yet resolved despite assurances time and again. Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638130347010318336 | @Lencare_In @Lencare_In Everyday I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Engineer. Very poor customer service. The issue is not yet resolved despite assurances time and again. Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638536391301959682 | @Lencare_In It’s been 4 months and my battery is not replaced don’t . | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638536391301959682 | @Lencare_In It’s been 4 months and my battery is not replaced don’t . | 2 |
| 1639169291881783296 | Disappointed with @Lenovocustomersupport for not helping me with my battery backup issue despite my system being in warranty. They're pushing me to buy extra warranty instead. Not the service I expected from a reputed brand.@Lencare_In @jagograhakjago @rahul610 Case 2011326881 https://t.co/D32CgWnw7p | 1 |
| 1639572495387750401 | @Lencare_In If you know another method tell me | 0 |
| 1637711503842222080 | @Lencare_In we have been trying to contact ind_premier@lenovo.com for office use purchases made last year and haven't heard back in a week. Please help !! Total 45 devices were bought and most have issues. | 0 |
| 1637862550133174273 | @Lenovo You are not moving helping hand... @Lencare_In @Lenovo_in | 0 |
| 1638129537807417345 | @Lencare_In @Lencare_In I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. The issue is not yet resolved despite assurances time and again. Pls help Reference: Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638129624797331457 | @Lencare_In @Lencare_In I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. The issue is not yet resolved despite assurances time and again. Pls help Reference: Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638129868129857536 | @Lencare_In @Lencare_In Everyday I'm facing trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. The issue is not yet resolved despite assurances time and again. Pls help Reference: Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638130110732685312 | @Lencare_In @Lencare_In I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Lenovo Engineer. Worst Customer Service. The issue is not yet resolved despite assurances time and again. Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
| 1638130347010318336 | @Lencare_In @Lencare_In Everyday I'm facing serious trouble due to delay in delay in my lenovo yoga laptop damaged during repair by Engineer. Very poor customer service. The issue is not yet resolved despite assurances time and again. Lenovo Case: 2010147904 Unit Serial Number: R90WTSYR | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @lencare_in | 25 |
| @lenovo_in | 5 |
| @lenovo | 3 |
| @lenovocustomersupport | 1 |
| @jagograhakjago | 1 |
| @rahul610 | 1 |
| @lenovosupport | 1 |
| @lenovothinkpad | 1 |
Top 10 mentions
Wordcloud of Tweets
