Tweets Analysis - Keyword: @LastPassHelp
Overview
Total number of tweets analysed
36
Earliest tweet was on
2023-03-18
Latest tweet was on
2023-03-26
Tweets covering
8 days
Average age of authors' accounts
11 years
Summarization
Twitter users are experiencing various issues with LastPass, including forgotten master passwords, being locked out of accounts, not receiving verification emails, data breaches, poor communication, and difficulty getting support. Some are considering switching to competitors like 1Password. Customers are still being charged for canceled auto-renewal and experiencing problems with the Chrome extension. Users are turning to @LastPassHelp for assistance.
Topic Modeling
- Forgot Master Password/Account Deletion
- Password Save/Accessibility Issues
- Site/App Outage
- Data Breach Concerns/Early Exit and Refund Requests
- Technical Support/Log-in Issues
Emotional Analysis
The tweets express frustration, anger, and disappointment towards LastPass and its customer support. Users are facing issues with verification emails, logging in, and data breaches. They are also frustrated with the auto-renewal system and the company's lack of transparency during the data breach. Some users are looking to switch to other password managers. Overall, the emotions expressed in these tweets are negative and indicative of a lack of satisfaction with the LastPass service.
Trend Analysis
- Issues with password recovery and account deletion
- Difficulty with saving and accessing passwords using LastPass
- Concerns about data breaches and poor communication from LastPass
- Problems with receiving verification emails and auto-renewal charges
- Troubleshooting and technical issues with the LastPass extension and app
Types of Tweets
Number of Retweets
2
Percentage of total tweets
5%
Number of Original tweets
25
Percentage of total tweets
69%
Number of tweets that contain Mentions
36
Percentage of total tweets
100%
Number of tweets that were Replies
9
Percentage of total tweets
25%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
5%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 19 |
| Twitter for Android | 9 |
| Twitter for iPhone | 5 |
| TweetDeck | 3 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| EthanPierse | Ξthan Pierse | Co-Founder @NFTFactoryParis / Keynote speaker and MC / #Web3 #NFTs #SocialTokens @TheWeb3Economy / #EuropesTechStories Podcast // @pascalcondamine's hubby π¬ | 12,978 |
| colbyfayock | Colby Fayock @ spacejelly.dev | π¨βπ Sr DevX Engineer & Astrocoder @cloudinary β GitHub Star π¨βπ« https://t.co/m296UV0Flc πΊ https://t.co/DhIVkXZd5w π§π·ππ©ββ€βπ¨ | 8,826 |
| michaelmknight | Michael Knight ξ¨ | Motion Picture VFX Artist & Graphic Designer for Film & T.V., Games & Books / Knowledge Mercenaryβ’ / #Microsoft Corp., #ParamountPictures. Taking a time-out. | 4,048 |
| ATProdsChi | ATPChicago | - | 2,370 |
| jenannrodrigues | Jen Rodrigues | Born in 1989. | 2,298 |
| deveshkhanal | Devesh Khanal | Co-founder of @growandconvert, a content marketing agency focused on generating leads not pageviews. Learn more in the link below. | 2,133 |
| AzkerM | Mohamed A. | π±π°π²π» #TechNerd and a Minion! Let's just leave it there. | 1,122 |
| ShadyDrew | Drew Shady | Automation π€ | I build automated systems to scale businesses helping them profit. Also home automation systems with latest tech! #AI | #Automation | #Systems | #Analytics | 1,103 |
| TechieLibrarian | Pamela Hill β¨ | Librarian & Instructional Designer. Interests: learning sciences, online & blended learning, web design, technology, mythbusting, reading | 1,000 |
| Nidocamen | Joe | Digital mktg, media producer, entrepreneur, foodie, cyclist, transit guy, π³οΈβπ (prev founded @QTalkAmerica & @SmarterHomeLife) Same main u/n everywhere | 591 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| michaelmknight | Michael Knight ξ¨ | Motion Picture VFX Artist & Graphic Designer for Film & T.V., Games & Books / Knowledge Mercenaryβ’ / #Microsoft Corp., #ParamountPictures. Taking a time-out. | 4,993 |
| jenannrodrigues | Jen Rodrigues | Born in 1989. | 4,604 |
| ShadyDrew | Drew Shady | Automation π€ | I build automated systems to scale businesses helping them profit. Also home automation systems with latest tech! #AI | #Automation | #Systems | #Analytics | 4,433 |
| ATProdsChi | ATPChicago | - | 2,053 |
| laurob89 | Lauro Azeredo | - | 1,995 |
| Nidocamen | Joe | Digital mktg, media producer, entrepreneur, foodie, cyclist, transit guy, π³οΈβπ (prev founded @QTalkAmerica & @SmarterHomeLife) Same main u/n everywhere | 1,922 |
| all83743650 | εεε | https://t.co/3TOgCaHYliβ¦ | 1,783 |
| VighneshPrabhu | Vighnesh Prabhu | Petla | 1,117 |
| EthanPierse | Ξthan Pierse | Co-Founder @NFTFactoryParis / Keynote speaker and MC / #Web3 #NFTs #SocialTokens @TheWeb3Economy / #EuropesTechStories Podcast // @pascalcondamine's hubby π¬ | 1,000 |
| colbyfayock | Colby Fayock @ spacejelly.dev | π¨βπ Sr DevX Engineer & Astrocoder @cloudinary β GitHub Star π¨βπ« https://t.co/m296UV0Flc πΊ https://t.co/DhIVkXZd5w π§π·ππ©ββ€βπ¨ | 844 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| E6a7psmPhil | Occasional dropper inner of the Twitter world ! | 3 |
| colbyfayock | π¨βπ Sr DevX Engineer & Astrocoder @cloudinary β GitHub Star π¨βπ« https://t.co/m296UV0Flc πΊ https://t.co/DhIVkXZd5w π§π·ππ©ββ€βπ¨ | 3 |
| AzkerM | π±π°π²π» #TechNerd and a Minion! Let's just leave it there. | 3 |
| all83743650 | https://t.co/3TOgCaHYli⦠| 3 |
| svad516 | Son, brother, husband, father. communicator, author, photographer, diver, coach, old truck driver, fire eater | 2 |
| jenannrodrigues | Born in 1989. | 2 |
| LauLosPi | Self-learning Web Developer https://t.co/cbIcvyyCUd | 2 |
| ShadyDrew | I build automated systems to scale businesses helping them profit. Also home automation systems with latest tech! #AI | #Automation | #Systems | #Analytics | 2 |
| ATProdsChi | - | 1 |
| VighneshPrabhu | Petla | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1636969492294279168 | @LastPassStatus @LastPassHelp https://t.co/nqw1V4rcP0 | 1 |
| 1637816649985282049 | Hey @LastPassHelp, I need your help. Not receiving verification email after logging in. Not cool being locked out my password manager that contains, you know, all my passwords! | 0 |
| 1637985529995067393 | @LastPassHelp im having issues with the chrome extension on the latest i keep getting logged out from my Vault and not being able to log back in, has happened multiple times have had to clear extension cache/data to be able to log back in this known? | 0 |
| 1637952220300734467 | @LastPass @LastPassHelp Why are you not allowing subscription customers early exit and refund after your data breach and poor communication of the personal sensitive information you lost ? | 0 |
| 1637952112691650561 | @LastPassHelp @LastPass Why are you not allowing subscription customers early exit and refund after your data breach and poor communication of the personal sensitive information you lost ? | 0 |
| 1637952030726578183 | @LastPassHelp Why are you not allowing subscription customers early exit and refund after your data breach and poor communication of the personal sensitive information you lost ? | 0 |
| 1637900349506822146 | @LastPassHelp Dm sent. | 0 |
| 1637888829079076865 | @LastPassHelp I have a client who is having issues logging into his last account pass account. Can you help?? | 0 |
| 1637742049796718594 | Hey @LastPassHelp @LastPass can you please reply to the multiple DMs and follow-ups I've sent. | 0 |
| 1639840165043503105 | Hay @LastPassHelp : Iβm stuck in a loop of master password resetting. When I get to βclick to recover accountβ, the wheel spins until it times out, then I have to start all over again. Help? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638155347935342595 | @LastPassHelp Hi, I've forgotten my master password and I want to delete my entire account. I've emailed support but I've gotten no response. Please help. | 2 |
| 1639721209649659905 | Just changed a password to a LastPass-generated one but when it prompts me to save it, LastPass follows with this π! I'm now locked out! What now? @LastPassHelp https://t.co/yFN0zrTFrP | 1 |
| 1640107841284456456 | Are the @LastPass site offline? @LastPassHelp | 0 |
| 1637816649985282049 | Hey @LastPassHelp, I need your help. Not receiving verification email after logging in. Not cool being locked out my password manager that contains, you know, all my passwords! | 0 |
| 1637952220300734467 | @LastPass @LastPassHelp Why are you not allowing subscription customers early exit and refund after your data breach and poor communication of the personal sensitive information you lost ? | 0 |
| 1637952112691650561 | @LastPassHelp @LastPass Why are you not allowing subscription customers early exit and refund after your data breach and poor communication of the personal sensitive information you lost ? | 0 |
| 1637952030726578183 | @LastPassHelp Why are you not allowing subscription customers early exit and refund after your data breach and poor communication of the personal sensitive information you lost ? | 0 |
| 1637900349506822146 | @LastPassHelp Dm sent. | 0 |
| 1637888829079076865 | @LastPassHelp I have a client who is having issues logging into his last account pass account. Can you help?? | 0 |
| 1637742049796718594 | Hey @LastPassHelp @LastPass can you please reply to the multiple DMs and follow-ups I've sent. | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #lastpass | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @lastpasshelp | 36 |
| @lastpass | 11 |
| @1password | 2 |
| @lastpassstatus | 2 |
| @winrar_rarlab | 1 |
| @ccleaner | 1 |
| @piriform | 1 |
| @all83743650 | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
11
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| π | 3 | expressionless_face |
| π | 1 | backhand_index_pointing_down |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 3 |
| People & Body | 1 |