Tweets Analysis - Keyword: @kudahelp_ng
Overview
Total number of tweets analysed
9,176
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-22
Tweets covering
10 days
Average age of authors' accounts
5 years
Summarization
Kuda Bank has an official support handle, @kudahelp_ng, and offers helpful guides on their services. Though there are rumors that the bank has been shut down, it is not true. Customers with complaints about transactions not being credited, not being sent, or being debited spontaneously have been urged to DM @kudahelp_ng. If they have not had a response, they should contact @cenbank to lodge a complaint.
Topic Modeling
- Transactions and payment issues with Kuda, OPay and other banks
- Scams and fraud with Kuda, OPay and other banks
- Customer support and the KudaHelp account
- Complaint lodging with Central Bank of Nigeria (CENBANK)
- Rumors concerning Kuda, OPay, Zenith Bank and other banks
Emotional Analysis
The tweets express a range of emotions from frustration to fear. There is a feeling of confusion and desperation from the users who are trying to get help from Kuda and other banks but are not receiving it. There is also anger towards Kuda and other banks for not responding or taking action on their complaints. There is also a sense of distrust and betrayal as users feel they are being defrauded by the banks. Finally, there is a feeling of relief as some users express their gratitude towards Opay.
Trend Analysis
- Scam accounts offering fake help
- Unverified reports of shutdowns
- Technical issues and support requests
- Problems with transactions
- Complaints about customer service
Types of Tweets
Number of Retweets
320
Percentage of total tweets
3%
Number of Original tweets
4,187
Percentage of total tweets
45%
Number of tweets that contain Mentions
9,176
Percentage of total tweets
100%
Number of tweets that were Replies
4,633
Percentage of total tweets
50%
Number of tweets that were Quotes
40
Percentage of total tweets
0%
Number of tweets that contain Hashtags
231
Percentage of total tweets
2%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 4416 |
| Twitter for iPhone | 4166 |
| Twitter Web App | 584 |
| Brandwatch | 3 |
| Twitter for Mac | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 371,841 |
| joinkuda | Kuda App | We're the money app for Africans. Get the app on Google Play or the App Store now. Official support handle: @kudahelp_ng | Helpline: 0700022555832 | 152,197 |
| LunoGlobal | Luno | Official Twitter account of Luno. We make it safe and easy to buy, save, and manage your crypto. DM @LunoHelp for support. | 98,368 |
| chippercashapp | Chipper Cash | Send and receive money across Africa the fast, free and easy way. For support: Tap Help at the top left corner of your Home tab ➡ Tap the Chat Bubble | 78,723 |
| Seun1322 | ADE BO OLA #BBNaija | God is the greatest #BBNaija analyst | 45,134 |
| Sweetestpsammie | Psammie Da Foodie🦋 | Dm for ads and promotions 🖊️Scorpio ♠️♥️♣️ | 44,950 |
| Davidspredict | 🤴KïNG DAVÏD$🏀PR£Dï¢T | Sport's analyst, tweet's about Gaming & financial services, No Rev.share🚫, Livebet & 2 odds king 👑♉️ 💌Dm for Ads/Promo✍️ | 38,292 |
| __Ladynash | Lilly | ♊️👑 God Over Everything ,Chelsea Fan💙, Music 🎶 lover, quality fabrics seller, Realtor, I’m an ambivert,@burnaboy & @davido music addict | 26,242 |
| UnscriptedIdara | Naija's finest—Id²✨🇳🇬🕊️ | Learn °unlearn° relearn° CFC💙° advert/brand promotions & campaigns° DM or 📥 unscriptedIdara@gmail.com | 25,804 |
| Koromone_K | Koromone loves Soundtrack To The Good Life 🎶 | Writer + tech in Africa + media + Christian 🇳🇬 Lyricist: Soft life manifestations, Koromone v Lagos Boys, Koromone's Prayer (I & II). 📧 hi@koromone.com | 22,750 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 27,711 |
| Lukabbey | mayowa olagunju doctormayor | Barcelona fan / Manchester City fan / Messi fan / fitness consultant / hospitality expect / mechanical engineer / digital marketer DM for promotion | 15,898 |
| aiustn | Austin🏴☠️ | Jesus || ¡Hasta el final! ⚔️🤍 ¡halamadrid || Jeremiah 29:11 | 14,988 |
| UnscriptedIdara | Naija's finest—Id²✨🇳🇬🕊️ | Learn °unlearn° relearn° CFC💙° advert/brand promotions & campaigns° DM or 📥 unscriptedIdara@gmail.com | 12,501 |
| kceeworldMultiB | KceeWORLD ILORIN♍️ | iSELL 🍏 iBUY 🍏 iSWAP 🍏 iREPAIR🍏 Dm for business #30BG🎶 🇺🇸🇬🇧 🇳🇬#ilorinIPHONE 🔌 #Noscamzone❌ Motto:- Bring Business Not Billing👌 | 12,363 |
| King____Morgan | Eyen___Akwaibom❤️ | POLITICAL SCIENTIST👨🏽💼 || CERTIFIED DIGITAL MARKETER💻📊 BY GOOGLE || PROUDLY AKPAN NSIT IBOM❤️😋 | 11,132 |
| olalegxy | Mohammed Sodiq | ◼ Media Savvy ◼Tech wizard ◼Influencer | 10,857 |
| 9_11_90s | Sarau’Niiyaa 👁️🗨️ | Mrs O💍 Psalm 46:5✨ Maverick City Music 🧘♀️ Loc’D and committed🌱 click on the link below to find my tweets👇🏽 | 10,322 |
| Nellilking | Пеllil | The iDeator➡️DisturbingTwitter #basketball #music | 9,755 |
| just_j3rry | J3RRY‼️🤴🏽 | Enthusiastic @ChelseaFC fan 💙... vibes! 😅 | 9,659 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| kudaarescammers | Booo | 285 |
| kudascam | Simple | 189 |
| Exhojay124 | The more you puff the more you high | 50 |
| _Avemas_ | I am a Product Designer and a Frontend Developer. Welcome to my world, this is my story. | 35 |
| waaazap | 3x CTO, 2x Engineering Manager, 2x CEO, 1x Principal Engineer. @platohq mentor | 33 |
| just_daniel___ | JUŚt fOr FUñ | 32 |
| otimkpuObi | Everything intelligent | 29 |
| Labenow | Why hate when you can love and live in peace | 29 |
| sunnyify14 | OAU CERTIFIED MUSICOLOGIST|| @Graphics || Lead Guitarist|| @HousePainting || @ManchesterUnited ||Father||Mysophobic||📩 McOdeh007@gmail.com|| Native Of Abavo | 27 |
| Abbakatungah | - | 25 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625077730453725186 | Somebody help me @kudahelp_ng I did not authorize this transaction https://t.co/lbkasClgzP | 40 |
| 1627182545224839168 | FRAUD by @kudahelp_ng @joinkuda A payment was made from @UBACares to my account (erroneously restricted by kuda) on the 14th of February 2022, by default this money should get into the restricted account or be reversed automatically to the sender.But No, KUDA wants to defraud me. https://t.co/HuDYwBR5Sh | 22 |
| 1626992467110158336 | @kudahelp_ng I made a transfer of 19200 & 4200 to ecobank & wema bank respectively till now those accounts have not be credited & I was debited. | 20 |
| 1625112662790090755 | @cenbank @joinkuda @kudahelp_ng Good afternoon everyone, kuda bank is trying to trick me here, below is a transaction i made around October last year which was declined by the POS merchant, After all said and done i contacted kuda bank and they told me if it was successful.... https://t.co/9MtrTtJu5U | 16 |
| 1625153247395577857 | Three things to remember about getting help from us: 1. We don't offer help on WhatsApp. Don't fall for scam accounts sharing fake WhatsApp numbers. ❌ 2. Our official support handle is @kudahelp_ng. ✅ 3. We have guides for you on https://t.co/ViZiwcc067. 💡 | 16 |
| 1627936680509419520 | @kudahelp_ng @gtbank_help What’s happening to this transaction? Session ID: 000013230220235207000796237452 since yesterday? Someone claimed that he paid money to my kuda acct 2002534949 with the above session iD and I never received the money till now. Treat it as urgent. | 11 |
| 1628028013555187716 | @kudahelp_ng @joinkuda Don't be unfortunate, return my 21k. If I go to your branch at sabo for the third time for this same complaint, your staff are going to have a very horrible day @cenbank @instablog9ja @UnclePamilerin @aproko_doctor | 10 |
| 1625074216717504513 | Somebody help me @kudahelp_ng please, they just deducted my money https://t.co/KCGKprUXsN | 10 |
| 1626516394169737216 | @kudahelp_ng @FirstBankngr What’s happening to this transaction? Session ID: 090267230216202321360002534949 since yesterday? neither the beneficiary nor the sender has received value. Treat it as urgent. | 8 |
| 1625469811642843136 | It takes forever to get a response back. I've sent screenshot of the situation again and again. The web version keeps saying the thing too Since January 27th, i can't withdraw 195,000 savings. This is unfair!!!!! @kudahelp_ng @joinkuda | 7 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625153247395577857 | Three things to remember about getting help from us: 1. We don't offer help on WhatsApp. Don't fall for scam accounts sharing fake WhatsApp numbers. ❌ 2. Our official support handle is @kudahelp_ng. ✅ 3. We have guides for you on https://t.co/ViZiwcc067. 💡 | 74 |
| 1626501743704956928 | @kudahelp_ng Hello kuda support, I'd like to confirm if what this picture says is true or not that Governor Emefiele has ordered the shutdown of Kuda, Opay and others https://t.co/tu9xCtxP0r | 53 |
| 1626532699866337282 | @justice_ace Please, DM @kudahelp_ng. Thank you. | 37 |
| 1626550498143703043 | Heloooo @OPayNigeria @kudahelp_ng There is rumors going OUT there.....That u guy is ready to shut DOWN....How true is these rumor????? | 33 |
| 1626512647431528448 | .@kudahelp_ng reply my dm. Y’all been ghosting me since last week. | 21 |
| 1625077730453725186 | Somebody help me @kudahelp_ng I did not authorize this transaction https://t.co/lbkasClgzP | 20 |
| 1626992467110158336 | @kudahelp_ng I made a transfer of 19200 & 4200 to ecobank & wema bank respectively till now those accounts have not be credited & I was debited. | 20 |
| 1625112662790090755 | @cenbank @joinkuda @kudahelp_ng Good afternoon everyone, kuda bank is trying to trick me here, below is a transaction i made around October last year which was declined by the POS merchant, After all said and done i contacted kuda bank and they told me if it was successful.... https://t.co/9MtrTtJu5U | 20 |
| 1626314213873315840 | @kudahelp_ng check your dm and attend to me. | 17 |
| 1626335461827309568 | Thank God for Opay sha. I've moved on from the parasitic relationship with @kudahelp_ng @joinkuda https://t.co/I3nX64tbTa | 15 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #kudabank | 40 |
| #kuda | 28 |
| #kudascam | 20 |
| #5 | 10 |
| #1000 | 8 |
| #1 | 6 |
| #500 | 4 |
| #100 | 4 |
| #valentinesday | 4 |
| #1100 | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @kudahelp_ng | 10675 |
| @joinkuda | 2891 |
| @cenbank | 644 |
| @leadershipnga | 377 |
| @legitngnews | 334 |
| @kudascam | 322 |
| @officialefcc | 122 |
| @saharareporters | 88 |
| @vanguardngrnews | 83 |
| @mykeels | 68 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
23
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙌 | 664 | raising_hands |
| 😡 | 234 | enraged_face |
| ❌ | 175 | cross_mark |
| 🙏 | 118 | folded_hands |
| 😭 | 107 | loudly_crying_face |
| 😂 | 93 | face_with_tears_of_joy |
| 💔 | 48 | broken_heart |
| 😒 | 29 | unamused_face |
| 😢 | 29 | crying_face |
| 🖕 | 29 | middle_finger |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 996 |
| Smileys & Emotion | 893 |
| Symbols | 207 |
| Travel & Places | 15 |
| Objects | 8 |
| Food & Drink | 2 |